Name: Frontpoint
Rating: 4.1

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Verified Customer

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Teri Alamogordo, NM

They've taken care of every issue I've had, they are very helpful. The equipment is easy to use.

5 years ago

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Verified Customer

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Hong White Plains, NY

The equipment is fine, but not very good. We don't know how to put it on because our house's shape is like a rectangle.

5 years ago

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Diana Van Wert, OH

They've been very responsive and helpful. It's easy to operate and seems to be effective.

5 years ago

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Patrick Lansing, MI

The equipment is difficult to use when the app isn't working. Overall, I've had a really good experience.

5 years ago

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Richard Vancouver, WA

Frontpoint has the best price. The company's customer service is easily accesible and the equipment is easy to use.

5 years ago

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Verified Customer

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A POLLARD

Easy to install and work with customer support personnel. Quick response to alarm!

5 years ago

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Whitney Houston, TX

Good so far. I wish if I was called for an alarm alert a voicemail would be left if I could not answer

5 years ago

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Mikel Albuquerque, NM

Their rates are higher than other companies and it is easy to set up, but they don't do a very clear job of letting people know that they are signing up for a 3-year contract.

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us as it is the best way for us to grow as a company. We would like the opportunity to speak with you. At your earliest convenience, could you please private message us with the name on your account?

Aug. 9th, 2018

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Verified Customer

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Gerald Port Charlotte, FL

They've been very responsive. The installation was easy, we didn't even have to call or need any help.

5 years ago

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Verified Customer

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Stephen Denny

The ease of use, the support we've been given since we received the system and the equipment.

5 years ago

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Ripio1

EXcellent customer service. Great product. Works as adverise. Fast response to any question

5 years ago

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Mbros90 League City, TX

Equipment provided works excellent and the technical support provided is good too

5 years ago

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Verified Customer

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G Pompano Beach, FL

Easy set up. Great customer service. No complaints and we have had the system over a year now

5 years ago

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Verified Customer

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Baker's

For help in setting up system, and for assistance when ordering getting only what was needed.

5 years ago

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Verified Customer

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Taesong So

Every time I called in everything was answered in a timely manner. It does its job.

5 years ago

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Seung Kim

They resolve all my problems instantly. But I have to buy everything separate because there's no package.

5 years ago

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Verified Customer

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Marie Alcindor

Every time I call I get the help and support I need. It's very good and has a user-friendly installation.

5 years ago

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Debra

Very convenient and easy to install. I've had to use a lot of customer service, but they're very friendly and helpful.

5 years ago

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Jayne

They are very accessible and willing to walk you through things. I did have some trouble installing it though.

5 years ago

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Verified Customer

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Manfred Rindl

They are very outgoing to help the customer. The equipment we got from them is very good.

5 years ago

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Verified Customer

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Sunni Umphres Plumerville, AR

I like that you can control it from an app. They are always readily available, answer all my questions, and help me.

5 years ago

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Anonymous

The equipment is kinda cheap. Ive had to add additional hardware to get the sensors to stay in place.

5 years ago

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Verified Customer

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Linda

Easy product to use. Service people are knowledgeable and easy to communicate with.

5 years ago

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Kathy

It makes me feel safe and if I need to call, I get the right answer and everyone is very polite.

5 years ago

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Marie

the do not offer in person installation and they do not offer competitive cancellation of services the cameras are obsolete

5 years ago

Reply from Frontpoint

We appreciate you sharing your thoughts and ask that you please let us know if you ever need anything moving forward.

May. 21st, 2018

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Verified Customer

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Adam

Provides basic service, but arming beeps are too much, especially when you choose silent arming and it still makes noise for several seconds.

5 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us.

May. 21st, 2018

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Verified Customer

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Almost satisfied!

Little difficulty setting up and can really tell how well it works when I haven had to use it in an actual event. Contract is a bit long and charge for every extra.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us, as it truly is the best way for us to grow as a company. Please let us know if you ever have any questions or ever need anything moving forward, as we are always here and happy to help you.

May. 9th, 2018

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Verified Customer

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Joe H III

Installation was problematic and the keypad seems dated. I've had to replace the doorlock and the keypad within 6 months.

5 years ago

Reply from Frontpoint

We're sorry to hear that your setup was a little more difficult than expected. Please let us know if there is anything we can do to assist you moving forward, as we are always here and happy to help you.

May. 21st, 2018

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Verified Customer

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williaxr

Amazing customer service, easy installation, extremely responsive to any activity!

5 years ago

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Kevin Konate

Everyone I have received support from is very responsive, friendly, and knowledgeable

5 years ago

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Olg

Very satisfied with the service. Excellent customer service, extremely nice and helpful

5 years ago

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Norman Gaston

they have made my purchase experience wonderful, and have been helpful when i have had a problem

5 years ago

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SG

We chose Frontpoint considering them best in the industry. Although there services are average and installation experience was horrible.

5 years ago

Reply from Frontpoint

Thank you for bringing this experience to our attention. We would be happy to help and make sure everything is working well. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

May. 21st, 2018

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Verified Customer

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Elizabeth Oliveira

They have great customer service. The system is good but you have to set it up yourself.

6 years ago

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Verified Customer

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Badri Gopalakrishnan

Customer service has been great. The system is pretty excellent, but some of the sensors are a bit too sensitive.

6 years ago

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Verified Customer

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M.D.

They are very easy to work with and they answer any questions I have. The panel itself is very basic but it works fine.

6 years ago

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Verified Customer

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Gary Helm Elcho, WI

Everybody was very helpful when setting the system up. Their people are great to work with.

6 years ago

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Verified Customer

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Norman Ryan Vienna, VA

They have been responsive and helpful. The equipment is up to date and easy to use.

6 years ago

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Verified Customer

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Excellent - Keep it up !

Very responsive, very tech-savvy and excellent customer service. Easy installation for all devices.

6 years ago

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Keith Rogersville, AL

Quick response when alarm is triggered. Great customer service. Affordable price!!

6 years ago

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Stellar alarm company Lansing, MI

Haven't had any problems with it. And I dont h as ve ro have a stranger in my house to set it up

6 years ago

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NJPRAFFAIRS

Consistant Outstanding Customer Service, product is very easy to install and realiable

6 years ago

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Bev Refugio, TX

The system is easy to use and gives me a sense of security especially when I leave the house!

6 years ago

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LeeAnn Jacksonville, FL

They have the best service and the system works great. It's very easy to install.

6 years ago

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Anderson Orange Park, FL

Good customer service, always get a person on the phone if I have questions. Trustworthy.

6 years ago

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Verified Customer

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David Wasserlauf

I chose it since it had good reviews. The representatives are very helpful, but I'm having some trouble with the wireless right now.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. One of our Account Specialists is attempting to contact you to address your concerns and make sure you are taken care of. Please don't hesitate to give us a call at your earliest convenience. Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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Verified Customer

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Helen Capps

They have been very responsive and helpful. Everything seems to be working fine so far, I'm very happy with it.

6 years ago

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Martin Gerber

Any dealings I've had with customer support have been good. I've had no issues with it.

6 years ago

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JL Naperville, IL

ease of use. great customer service. DIY that anyone can install. Would recommend.

6 years ago

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Kevin Denver, CO

Pretty happy with it. Easy to install and work with. Only have door and motion sensors which work great.

6 years ago