Name: Frontpoint
Rating: 4.1

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Verified Customer

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Anthony Arredondo

Excellent all around! Great customer service and response! They're always there when you need them.

4 years ago

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Mark Linn

I have had nothing but positive experiences with Frontpoint. Customer service has been good.

5 years ago

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Dustin Giertz

They are truly responsive as advertised. Good company, people who actually listen.

5 years ago

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Steven

The security equipment has given me no issues. The best thing is the remote access to the system.

5 years ago

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Bob

We chose them because of the quality and the price. They have done everything they said they would do.

5 years ago

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Emily

Nothing super great or super bad has ever happened. It works and I like the option where I am able to use the app on my phone.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us and please let us know if there is ever anything we can do for you.

Apr. 22nd, 2019

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James Cheboygan, MI

The customer service from Frontpoint is very responsive. The system is easy to use.

5 years ago

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Youssef Decatur, GA

The representatives are good, they just need a little bit more experience. It's been a great system for me.

5 years ago

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James Sweetwater, TN

I like that I can arm the system by my phone. The system needs longer range sensors.

5 years ago

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Mike

Always available by phone and willing to work out problems to your satisfaction.

5 years ago

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George

I really like having remote access to my security system and to lock and unlock doors.

5 years ago

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Scott Chetek, WI

The system is easy to use and anytime I've had an issue they have resolved it quickly.

5 years ago

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Shannon

The customer service is amazing. They are very helpful and friendly. The installation is very easy.

5 years ago

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Mark Mountain View, CA

They called promptly when I had a break in, and they were very nice when they set up the whole system for me.

5 years ago

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Richard Eucha, OK

I had some technical problems and didn't get very good answers to my questions. The equipment is good stuff.

5 years ago

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Susan Columbia, MO

The customer service representatives were very helpful. I don't like the doorbell camera though.

5 years ago

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Tom Lexington, KY

It's durable and reliable. They are responsive to requests or questions as well.

5 years ago

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Leslie

It's easy to use and they responded immediately to our situation and handled it well.

5 years ago

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Jabe

Reviews online is why I went with Frontpoint. When I call, they respond. The system works and it's easy to use.

5 years ago

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4 McMinnville, OR

The cameras weren't that easy to install. The equipment is otherwise good, but with a high monthly service fee.

5 years ago

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2 Baltimore, MD

The device isn't that reliable, and they need better customer service. They advertise 24 hour customer service but it is sometimes hard to get a hold of them.

5 years ago

Reply from Frontpoint

Thank you taking the time to share this feedback with us. We ask that you please private message us with the name on your account so we can make this situation right for you.

Mar. 18th, 2019

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Oneil

My experience with Frontpoint has been good so far. There customer service department is very responsive.

5 years ago

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Mila Thompson

Agents have been very helpful answering questions and helping to resolve issues.

5 years ago

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fernando alonso

Great customer service. The only improvement I will say is more high tech equipment.

5 years ago

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Jon Marler

Very good customer service and alerts using their security system. Easy to operate remotely

5 years ago

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Jessie Sorensen-Egan

System is good but receiving a broken sensor to start was not. So we are getting an alert every time we set it.

5 years ago

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DV

Very easy installatiin and easy to use with phone applucation. Great customer service!

5 years ago

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Abel Arce

Poor. They have been pushing a new product that still has many issues. Considering the nature of the business that should not be the case. Customers property and safety are in jeopardy.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Feb. 21st, 2019

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Dan

It is convenient, easy to install, and easy to monitor. It is worth every penny.

5 years ago

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Jorge

Every time I call, they answer all my questions quickly and help me fix what is wrong.

5 years ago

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Abhimanyu Austin, TX

Some of the equipment broke, but they were able to send us replacements quickly.

5 years ago

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Elissa

It is very convenient and has a good price point. The equipment is very user friendly.

5 years ago

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4

Every time I call the customer support I get through right away. I don't think the system is up to date.

5 years ago

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4

The equipment is good. I have a few minor issues with the cameras but other than that, it was very good.

5 years ago

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5 Burlingame, CA

I think the customer service is really strong. I like how they helped me resolve my issue.

5 years ago

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Don Anaheim, CA

I recommend it. It is easy to set up. Every time I had an issue, they responded right away.

5 years ago

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Stephen

Anytime I have called over there, they are really fast answering the phones and getting information to me.

5 years ago

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Fred

I have had many problems with the front door camera. Customer service has always solved the problems.

5 years ago

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Dan

It is very easy to place and to use. The additional help getting things installed was nice.

5 years ago

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James caldwell Raeford, NC

Nothing so far that shows isn't thing different than other home security companies. Which that control panel would link to the door bell

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us and ask that you please let us know if you ever need anything moving forward.

Feb. 1st, 2019

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Allen Jacksonville, NC

Every time the alarm goes off and we don't disarm it they're on the phone in no time.

5 years ago

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stella caldwell

The way of installation is great, family can do it. Feel more secured. Tapes or glue to install need stronger ones.

5 years ago

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Ashley

Great customer service, easy install, lots of options and additions to add onto your security

5 years ago

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Leo Patino

Frontpoint has been great. Easy to install and easy to use. Amazing customer service.

5 years ago

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Charles Waterford, MI

I was very impressed with how professional everyone was. The service looks a little cheaper.

5 years ago

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Walter Bradenton, FL

The service is affordable. I recommend Frontpoint to everyone. I really like their customer service

5 years ago

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Sanadin

We did have an issue with our sensors, but customer service took care of it right away.

5 years ago

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Nicolas

Customer service is always available when I need them. Everything works as expected.

5 years ago

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Alexandra

I wasn't made very clear on how the system and service is supposed to work in the beginning.

5 years ago

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Pablo

The device that was sent to me repeatedly says "low battery". It takes a couple of days before I can hear back from somebody.

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 18th, 2019