Name: Frontpoint
Rating: 4.1

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Verified Customer

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Grace Davies Brooklyn, NY

I like the easy setup, range of products and nice customer support reps. Wait times sometimes long to speak to a rep.

3 years ago

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Verified Customer

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Vikram Burlingame, CA

Some of the sensors don’t work but customer service is very responsive and it was easy to install.

3 years ago

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Jacob Vancouver, WA

The feeling of safety is the best. I have been happy. They are always quick to respond.

3 years ago

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Ron Merrillan, WI

Simple to install but they could design the motion detectors to change the batteries easier.

3 years ago

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Meika Chicago, IL

Their app is the best and it works well and they are normally responsive but the price is a little high.

3 years ago

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Ann Shafter, CA

It’s a good company. Every time I have to call them, I’ve gotten really good service.

3 years ago

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Joseph Smith Pensacola, FL

Needs better equipment not to happy with this system.. It hasn't been active in months. Gives out false warnings all the time.

3 years ago

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Nicole Bushkill, PA

I like that you can install your security system yourself. It allows you to talk to your kids on the system.

3 years ago

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Steve and Lynn Vallejo, CA

Easy to install and easy to use. We have had it for a few years with no issues.

3 years ago

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Gloria Trotscher Houston, TX

They have regularly supported us in answering our questions and have made us feel secure.

3 years ago

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Marcia Spencer

Response time to smoke alarm is wonderful. Tech support are great. No monitoring of system just alarm response

3 years ago

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Shannon Powell

They have excellent customer service. I like that they call when you have a pending alarm.

3 years ago

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Cody

Frontpoint is easy to use, and their customer support has helped me with any problems I've had.

3 years ago

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Ken

Their system is easy to use and up to date. The customer service is great and the installation was easy.

3 years ago

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Alan Handleman

Employees are knowledgeable, enthusiastic, and eager to help. They make customers feel valued.

3 years ago

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Ronald Gentry

Great service and products. All experiences have been great. Glad I chose Frontpoint.

3 years ago

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Austin DeClercq

Dismal, don't be fooled by the great customer service reviews. While I won't disagree that the customer service center is great about getting back to you there technology is severely lacking! Severely!

3 years ago

Reply from Frontpoint

Hey Austin, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020

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Jay

Front Point make my family secure. I like the price of it, that is why I decided it was right for me.

3 years ago

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Terry

The best thing is not having a contract. We’ve had a lot of trouble with the equipment but they seem to respond quickly.

3 years ago

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Aaron

It is easy to hook up. We like it, it has been great for us. All of them are great people.

3 years ago

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Christopher Horst San Antonio, TX

Professional and Friendly Customer Service, State of the Art products and Amazing VALUE !

3 years ago

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mary hargrave Fair Oaks, CA

My experience has been excellent - especially with folks on the phone who help me troubleshoot.

3 years ago

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Abhay Patel Dover, DE

Their worst customer service and big lie promises to get you sign agreement and once you sign agreement you are stuck with them for 3 years. Can't wait for my 3 years to end.

3 years ago

Reply from Frontpoint

Hey Abhay, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Sep. 11th, 2020

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Phil Jacksonville, FL

Overall very positive. Equipment is reliable. Only concern is that the monthly price seems too high compared to orther options

3 years ago

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Tim Spearin Atlanta, GA

Incredible service whenever I call. They are courteous and attentive. no improvement needed!

3 years ago

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Bob Hall Peoria, IL

Outdoor cameras were bad and I had to go to another vendor. Get better outdoor cameras.

3 years ago

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Jaime Fort Worth, TX

Easy and friendly! Love that it is on signal so when our internet goes out, we are still secure!

3 years ago

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Carolyn Hollywood, FL

Front Point always answers on time, they would be my selection for security company.

3 years ago

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Dennis Lake Placid, FL

I had a couple of battery issues and they took care of it right away... no problem whatsoever.

3 years ago

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Ed Olla, LA

We were able to set it up ourselves. When the doors open, the alarm goes off and they call, so everything works good.

3 years ago

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Vincent El Cajon, CA

Inexpensive and easy to maneuver. It's easy to operate and I feel secure. It's just a good company.

3 years ago

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Al Auburn, WA

The system works and we've never had a problem. They're always there and very helpful.

3 years ago

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Steve Mooresville, IN

It's convenient and a good price. They've been able to resolve my issues in a short period of time.

3 years ago

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Alicea

I really appreciate their fast customer service. I'm great full how easy it is to install.

4 years ago

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Leonard Brown

I'm impressed totally with all faucets of my security business that protects my cars and Man Cave

4 years ago

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Teresa Richardson

Very pleased with my system. Frontpoint was attentive to my needs and I feel more secure.

4 years ago

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5 Marshfield, WI

Reliable and easy to install. They cover all my questions when I call. They follow up really well.

4 years ago

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5 Rochester, NY

They've been good about everything so far, it is convenient and I haven't had any problems.

4 years ago

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Brian Sound Beach, NY

The response is everything I need. Everything works and is easy, convenient, and affordable.

4 years ago

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Jamie Syracuse, UT

They are always helpful and it works pretty good. It is inexpensive and easy to use.

4 years ago

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Richard Shelby, NC

customer service is always successful whenever I need them. The home security is quick to use.

4 years ago

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Marylee Midlothian, VA

Customer service is always successful whenever I need them. The home security is quick to use.

4 years ago

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Carl Smith

Customer service response is very good. The cameras are ok, but the doorbell camera is not activating by movement only if the bell is pushed.

4 years ago

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Tommy Yao

They would deliver the equipments directly to you. this company values the customer's safety

4 years ago

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Justin Bond

It's been ok. We have multiple sensors that have and continue to glitch, and customer service can't ever seem to figure out why.

4 years ago

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Lauren Celestin

Easy to set-up and use. I can take it with me when/if I relocate with no hassle.

4 years ago

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John

I don't like the fact you have to marry with FP for two years. I also think the equipment price is too high, way above the market.

4 years ago

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Charles

Knows there product very well and can handle any issues quickly and professionally

4 years ago

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Wanda

I love it. I feel so secure having it. That are very professional any time I have called then.

4 years ago

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Bob

Works well, fair price, no issues. Door sensors and motion sensor work well and are easy to instsll

4 years ago