Name: Frontpoint
Rating: 4.1

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Verified Customer

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Morgan Dallas, TX

Very disappointed by the amount of problems that have arisen from this service. Customer service is very hard to work with, and they were unable to solve some of my problems. The cameras do not work well, and some of the monitors fall off the wall. The service only worked for about two months. Not worth a three year contract.

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 30th, 2018

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DCR Clayton, IN

We are not happy with FrontPoint and haven''t been able to use our security system at all because it is unreliable and we are worried if either won''t work or will go off when there is nothing wrong. FrontPoint knew our distance situation and our metal building situation and still promised the system would work and it isn''t reliable.

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 30th, 2018

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Phil Ashtabula, OH

I've had a few issues and they were able to work with me and resolve them. They were really nice and everything.

5 years ago

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Chuck Button Springboro, OH

They're excellent. Whenever I call, they are right on the spot and answer questions for me. The system is not the greatest but it works.

5 years ago

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Sabrina Elkton, MD

When there was an incident, the phone call from them actually woke me up. The system really does work.

5 years ago

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Megan Olathe, KS

They're very very responsive and very thorough. It's really easy to install and use. It appears to work really well.

5 years ago

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David Lyle Summerville, SC

i live alone and i feel more secure at home now and if i leave i feel good that it is safe with your service.

5 years ago

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George Harper Murfreesboro, TN

I like that is very easy to setup. I don''t like the difficulty when 3 occupants need access to the app.

5 years ago

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Valerie Orner San Mateo, CA

I chose Frontpoint for the easy installation and excellent reviews, and so far it has met my expectations

5 years ago

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E Houston, TX

Installation was easy. Misunderstood the sales call and contract. After arguing, I got the deal that I understood at that time

5 years ago

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Haley Green Lakeland, GA

So far, the customer service has been excellent. I just worry about the translation of an alarm set off to the proper authorities.

5 years ago

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Dan Schuder Jacksonville, FL

Their do it yourself concept keeps cost down BUT they do not totally support those that choose their lowest monthly rate.

5 years ago

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Amanda Chaney Dayton, TX

I like the easy to use system, I did not need to pay for it to be installed, the customer service is nice. I do not like the panel we have.

5 years ago

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Bob West Palm Beach, FL

The system doesn't work. I'm tied into a 3 year contract and I asked them to send me paper work and I never received it. I put my account on a 6 month hold and I'm still being charged $10 or more a month. It's a terrible situation.

5 years ago

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Howard Chandler, AZ

The customer service always answers quickly and they go above and beyond to help me out to solve my problems.

5 years ago

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Houfeng

I am disappointed in this company so far. The equipment was okay. I'm Canadian and this is a U.S. Company. Everything is charged by U.S. dollars, which I didn't know. And when they send you dispatch to the police, it's a very high fee.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 31st, 2018

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Elizabeth

Customer service is very understanding and helpful. It's easy to set up and to understand. It doesn't take up a lot of space.

5 years ago

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Sudhir

Customer service seems to be quick and friendly. It seems like average equipment. I don't see anything special about it.

5 years ago

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Brian

They always resolve every issue I've ever had when I call and talk to them. Everything works like it's supposed to.

5 years ago

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Anonymous Florissant, MO

It functions as it is designed, we didn't have any issues with it. They've very helpful with the installation as well.

5 years ago

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Ryan

The system is fine, but it did have one false alarm. They call every time there is a problem and make sure everything is okay though.

5 years ago

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David Eden Prairie, MN

They need to be better in getting your equipment available. When you call them they seem to be fairly nice, and they respond quickly to alarms.

5 years ago

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Anonymous Austin, TX

The customer service walked me through step by step setting everything up and were very very patient and helpful.

5 years ago

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Steve Tompkinsville, KY

We had some issues with the system when we first purchased it and we called and they fixed it right away.

5 years ago

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Kenneth Eastpointe, MI

Every time I called, they've answered and worked with me to get exactly what I wanted. Everything is wireless and pretty easy to install.

5 years ago

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Verified Customer

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Customer moving to a better service

train customer service to understand what their systems can and can't provide. poor at best. with limited back up technical support. Find going to a competitor provided a simple answer in one contact.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback. We would like the opportunity to look into your account and reach out to address your concerns. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Oct. 4th, 2018

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Thomas Leonard, TX

Everytime I've needed them and called, I got their support. It was all pretty easy. Easy to get them out, get the equipment, and easy to install.

5 years ago

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Julian Victorville, CA

Whenever I call there is great customer service. I enjoy Frontpoint because of the price. I would prefer more sensors.

5 years ago

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Assim

Still waiting on some products to be delivered from Frontpoint, but customer service has helped me so far.

5 years ago

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Harvey

The equipment works great. I haven't needed to call customer service much, but when I did they provided instant help.

5 years ago

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Natasha

Frontpoints equipment is very user friendly. Customer support answers all of my questions when I have them.

5 years ago

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Tamie

I think Frontpoint is convenient. I don't have to use the internet and they responded to me pretty fast. The equipment is easy to install and use.

5 years ago

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Robert Bayer

Horrible system, over priced and no getting out of it without paying almost all of a 3-year contract. Never even finished setting it up when we decided not to keep it. Thought the guy said I had 90 days on phone but I should have read the contract better. Stuck with something I won't use and paying $44.00 per month for 36 months for nothing.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback. One of our Support Supervisors is attempting to contact you. At your earliest convenience, please feel free to contact us back so that we can work with you towards a resolution. Thanks again and we hope to hear from you soon!

Sep. 17th, 2018

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Heidi Crown Point, IN

The equipment was easy to install, and it looks like good equipment. Every time I've called in they've been helpful and supportive.

5 years ago

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Derrik Alexandria, VA

It's easy to install and doesn't take a lot of space. You can use it on your phone, it's easy to use.

5 years ago

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Anonymous Carnation, WA

I haven't really seen it in action because we haven't had a break in or a need to actually use it but its easy to use so far as the equipment goes.

5 years ago

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Verified Customer

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Ronald Seymour, TN

The equipment is industry standard. They know what they are doing, 90% of their technicians are really good.

5 years ago

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Claudio

It's a little outdated but it works. Every time I call they are there and if they say they are going to call back they do.

5 years ago

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Joanne

They've been good with all my problems, I had trouble with the monitor at the beginning but now it's straightened out.

5 years ago

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Arthur Tucson, AZ

They have good customer service, they are quick to answer questions. I've never had any problems with the device.

5 years ago

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Ricardo Fresno, CA

They get the problem situated and give me any information I need, even information I don't ask for. I have no issues with the equipment, it works.

5 years ago

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Kyal Sammons Milwaukee, WI

Very helpful when I have questions. No suggestions on how to improve, everything has been great so far!

5 years ago

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Not Yet Using

I set up system with their help. They were helpful. Too early to use the system during continuing remodeling.

5 years ago

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Catherine

Customer Service is excellent, I love how well trained each customer service representative is, they really take the time to show us that they care.

5 years ago

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Verified Customer

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Myriam Liberty Hill, TX

They help you set it up and it's an easy system to use. Anybody could get it and get protected. It works very well.

5 years ago

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Frank Greenwood, SC

They're easily accessible, knowledgeable, and friendly. They usually have the answers and will handle whatever problem you have.

5 years ago

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Donald Shirley, AR

It's quality equipment and it looks pretty good. They give quick service and always answer my questions.

5 years ago

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Wayne Heber, UT

I had a couple of incidents and they were very prompt in taking care of the problem. It's very simple and easy to use.

5 years ago

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Verified Customer

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Richard Boespflug

Easy of installation and operating. Only negative is that it operates through only one control panel.

5 years ago

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Paul Bloomfield Hills, MI

Simple, easy to use, and effective. The phone app makes it very easy to keep an eye on your house while you are away.

5 years ago