Name: Frontpoint
Rating: 4.1

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Verified Customer

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Eartha Houston, TX

Customer service is so bad. They don't call back so I'm not sure I'm even getting the benefits from it. I've had it 8 months and I don't think it's been working the whole time.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Marcus Greensboro, AL

We had trouble with the monitor and they took care of whatever and sometimes the electronics just don't work.

4 years ago

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Verified Customer

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Christopher

The best thing about using frontpoint is the automation. I would suggest that they be more upfront about the type of hardware.

4 years ago

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Verified Customer

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Anonymous

I am having an issue with the equipment right now but every time I call they help me out. It is better than the one I had.

4 years ago

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Verified Customer

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Russell

It works how it is supposed to and I haven't had any problems. They've answered all of my questions.

4 years ago

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Verified Customer

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Robin Byrdstown, TN

They're excellent at customer service. I've had no problems with it and it makes me feel safe when I'm at home.

4 years ago

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William

It works and looks pretty good. I have been supported, if something goes wrong, they replace the parts.

4 years ago

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Verified Customer

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David

The system is very reliable and it is a good value. I sleep better at night. They walked me through it.

4 years ago

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Sharon

Frontpoint is cheaper than ADT and I like the camera options they give you and that you can talk back to whoever's at the house.

4 years ago

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Bernard

There have been some false alarms but I like being able to use it on my cell phone. Their customer service is good and it is easy to get assistance.

4 years ago

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Paul

We like that it works and it is good. It is simple and priced well. When I call them, I always get someone to talk to too.

4 years ago

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Verified Customer

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Rita DeFuniak Springs, FL

Easy and not that expensive. Anything I've asked they've helped me with. It takes care of what it needs to.

4 years ago

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Verified Customer

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anonymous Charlestown, IN

Sometimes there's a delay in the message of closing when some of the doors close. Very easy to set up and reliable service.

4 years ago

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Verified Customer

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anonymous

It doesn't always work and they're not always responsive to needs. We've moved around a lot and it's been difficult moving the system. The app does make it easy to alarm and disengage.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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George Brooksville, FL

They offered everything I needed at the price I need. Everytime I've called they've resolved any issue quickly.

4 years ago

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Verified Customer

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Suman

When I spoke with the sales folks I was told I would not be charged until I installed the system. That was not true. I''m waiting for all new doors to be installed so have not been able to install the system but have been paying for months now. If I had been told the truth, I would have waited to purchase.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 6th, 2019

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Verified Customer

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Mike F.

Possibly the worst buying experience of my life. The promise versus the delivery were very different. Ryan F was the only person there who did a great job. He did his best to pick up the pieces after very misleading sales cycle. If not for Ryan, I would have completely cancelled the service.

4 years ago

Reply from Frontpoint

We apologize for the negative sales experience you had with us though we are glad to hear that Ryan was able to address all of your concerns and make sure you were fully taken care of. Please let us know if there is anything else we can do to assist you in the future, as we are always here and happy to help you.

Aug. 6th, 2019

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Verified Customer

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Jarrett Shamlian

FrontPoint has been an absolute nightmare. They have over charged me thousands of dollars. Their phone app has massive glitches. Their customer support is worthless. Their contracts are iron tight, so I''m out another 2000 if I want to quit early.

4 years ago

Reply from Frontpoint

Thanks for sharing your concerns with us. One of our Account Supervisors is looking into your account now and will be reaching out to address all of your concerns in details and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jul. 29th, 2019

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Verified Customer

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Jamie Easterly

I hate the system and wish I hadn''t signed up for 3 year contract. Very cheap made. Almost daily get alert that we are offline. Can be sitting in living room and hear the recording door open (scares me when I''m there alone) I can see the doors and clearly see they are not open

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors look into your account and reach out to address your concerns. Thanks again and we look forward to speaking with you soon.

Jul. 29th, 2019

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Verified Customer

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Casey Doubleday

Honestly, I don't really care for it too much. The system is faulty on a regular basis and, customer service is poor. I wouldn't recommend it to anyone and I feel like we were tricked into it with car salesmen techniques. I can't wait to be done with it.

4 years ago

Reply from Frontpoint

Thank you for sharing your feedback with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors look into your account and reach out to address your concerns. Thanks again and we look forward to speaking with you soon.

Jul. 29th, 2019

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Verified Customer

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Mary Kingdon

They have always answered all of my questions and when they say that they will call you back, they do.

4 years ago

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Guadalupe

Very modern and simple to manage. There is a rapid response to any alarm or emergency. They answer any question or any issues you could have.

4 years ago

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Verified Customer

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Saundra

A friend of mine recommended Frontpoint to me. It can be a little confusing when it comes to bypassing it but the protection is the best.

4 years ago

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Verified Customer

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Malgorzata

Compared to other companies, they are a little bit outdated but it is simple. They don't always tell you everything when you are signing so they should be more open about all the stuff.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We will definitely be passing your feedback along so we can continue to grow as a company. Please let us know if there is anything we can ever do for you moving forward.

Jul. 22nd, 2019

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Verified Customer

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Shepperd

The sales rep was super knowledgeable and good to work with. It was easy to install and is easy to use.

4 years ago

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Verified Customer

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Dorian

It is easy to install and use. The initial interaction with sales was very easy. The device works great a lot of the time, through the sensors lose connectivity.

4 years ago

Reply from Frontpoint

It is important to us that your system always works exactly how you need it to. We would like to have one of our Support Supervisors reach out to investigate those sensors! At your earliest convenience could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon!

Jul. 22nd, 2019

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Verified Customer

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Jeff Alviso, CA

It was easy to install myself. They always seem to be able to answer my questions whenever I need help. I am satisfied.

4 years ago

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Alan

I wish they would make the camera system more affordable but other than that everything came quickly and it was easy. My daughter feels safe.

4 years ago

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Whitney

I like the easy access and though I have had some issues with the equipment I think it is pretty good. They always manage to solve the issues I have.

4 years ago

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Verified Customer

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John Fort Wayne, IN

It holds up fairly well. I did have trouble with the doorbell. Other than that, everything's working okay.

4 years ago

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Verified Customer

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Patricia Elk Grove, CA

The support makes sure that I have everything. Everything seems up to date and works. It's user friendly.

4 years ago

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Verified Customer

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Anthony

Customer service is quick and helpful. Sofware is resposive. Lot of options of how to keep track of system.

4 years ago

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Verified Customer

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5 Disputanta, VA

The customer service representatives are very attentive to what I need and they called me right away.

4 years ago

Reply from Frontpoint

We are glad to hear that our Support Team has always been right there to help you! Thanks for your feedback and please let us know if you ever need anything in the future.

Feb. 13th, 2019

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Verified Customer

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Joe Cronin

Frustration... Since receiving and installing this system it has never worked to the level we have experienced with other security providers. From sensors not detecting open and closed doors to others randomly going offline. This system has not workes well for us at all.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 1st, 2019

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Verified Customer

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Gabrielle Spells

Why do I need to CALL every time I need something? They won''t reply via email with something as basic as the name of the replacement batteries I need to buy. I don''t have time to call. What if I were deaf? Would you use email then??

4 years ago

Reply from Frontpoint

Gabrielle, we are happy to let you know that we do have a support email address that you can contact if you ever need any assistance! The email address is . Thanks for your feedback and please let us know if you need anything moving forward.

Jun. 24th, 2019

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Verified Customer

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Vincent guiffredo

Terrible product- received door sensors that do not work. Then sent long range sensors that do not work. I called to cancel subscription and was told someone would call me back to take care of it. That was months ago. Ive been so busy i have not had a chance to call back

4 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 24th, 2019

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Verified Customer

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Wendy Newport

My experience with Frontpoint has been good. If I have an issue, they work with me to resolve it immediately.

4 years ago

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Verified Customer

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Mirko Pintar

It has been excellent. Easy to order, prompt delivery and customer support team ready to help you during initial setup.

4 years ago

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Julie Eureka, MO

I think the Frontpoint system does not work well. They do not actually call authorities when they should and are not very engaging and are only open during normal business hours and require you to be at home which is not very practical when you work full time. It continually goes off and has false alarms or it goes offline and doesn't monitor.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to investigate your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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Jonathan Leavenworth, KS

The person I talked to, Chris. He was very knowledgeable and answered every question that I had and was very polite.

4 years ago

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Verified Customer

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Eric Los Angeles, CA

They pick up and they call you back. Sometimes the call back is a little slow but they always have good information.

4 years ago

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Jeanne Devine, TX

They walked me through everything that I needed to know including the installation. We've had absolutely no problems.

4 years ago

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Verified Customer

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Leilani Blue Bell, PA

Frontpoint is easy to reach and respond quickly. I always know when my doors are open and the alarm is easy to set.

4 years ago

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Lateria Watson

Terrible. Equipment continuously fails. Alarm goes off for no reason and then doesn''t go off when it should - completely unreliable. And the company will not address the issues beyond replacing equipment that fails yet again. You are locked into a contract that they will not budge on despite poor equipment and service.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 17th, 2019

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Emily

Customer service sucks. Everytime I call to get help everyone is very short with me and acts as if I am interrupting their day. I also have been sold the product based on a few "promises" only to find out they weren't true once I committed to 3 years. I hate that I am stuck with Frontpoint for another 2.5 years.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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kim

great- its easy, its on, it works, and i like i know who and what do what when and where at any time

4 years ago

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Tim Brady

Customer service is great. Products reasonably priced and easy to install. Occasional connectivity issues.

4 years ago

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Michelle

Excellent. Setup was easy and they were very helpful in the setup process. I have had no issues with my equipment.

4 years ago

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Eliezer Pinto

They should improve their service by providing existing customers with access to accounts for free.n-line

4 years ago

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Lashonda Lancaster, TX

There isn't any equipment doesn't work and when it doesn't work you have to troubleshoot yourself. But, the technicians that you call for customer support are very helpful. If I could get out of my contract without having to pay a bunch of money I would.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019