Name: Frontpoint
Rating: 4.1

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Verified Customer

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Kirk Southwell Vallejo, CA

I've had Frontpoint for many years and couldn't be happier. They're on top of anything that happens.

2 years ago

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Verified Customer

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Steve Burke Seattle, WA

Have been a customer for a long time. They so far have been better than others in customer service. The system is easy to use.

2 years ago

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Rahim Blue Springs, MO

Good product at an acceptable cost. We’ve installed it a couple of years ago and only once have we needed them to replace broken equipment.

2 years ago

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Anonymous Brooklyn, NY

Mostly reliable, there are some glitches but customer service is prompt to respond and very accommodating. I like the app the best.

2 years ago

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Verified Customer

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Alexandra Billings, MT

Customer service is extremely responsive. The system is easy to use. I like that I can use the application from my cellphone.

2 years ago

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Christopher Miller Wilmington, NC

Customer service has always been great! Whether it's f or equipment issues or setup they've always been available.

2 years ago

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Sara Harrisburg, SD

Frontpoint was very easy to install. We have had no errors with it at all. I feel safe. They have been very prompt calling.

2 years ago

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Hans

Everything is good. I like that you talk with someone on the phone and you don’t have to go back and forth with emails.

2 years ago

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Jonathan Marion, OH

The first time I call customer service my issues are resolved. I have had issues in the past but those have gone away. It is easy.

2 years ago

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William Chapel Hill, NC

The value is good and consistent. Anytime there is a problem, they replace it. Customer service is extremely helpful every time I call.

2 years ago

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Long time customer Climax Springs, MO

Were not transparent in the start, but proved to be trustworthy as time went on. Customer service is very good. System works very well.

2 years ago

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David J Walker Moscow, ID

I like Frontpoint's reasonable prices, quality products, excellent customer service and loyalty to long time customers.

3 years ago

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Ted Kenner, LA

They’re very easy to get a hold of and when there is an emergency (alarm goes off), you receive a call within seconds

3 years ago

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Lawrence Heller Roswell, GA

They have been very responsive. Equipment is high quality and dependable. Coverage for the home is great.

3 years ago

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Peter McLaughlin Tucson, AZ

Price remains the same unlike so many other services and utilities. Thank you for not increasing fees.

3 years ago

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P. R. Sanibel, FL

I keep calling for tech support and you call back 3 days later but not when I can answer the phone. Please increase your phone staff and equipment.

3 years ago

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Verified Customer

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Beverly Aberdeen, MD

Quick, polite service. Always friendly on the phone. They don't try to sell products I don't need.

3 years ago

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Al Kansas City, KS

Most equipment works good , it can improve buy offering a sensor for cabinet doors and air conditioning units.

3 years ago

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Ida Kelleher Wilmington, DE

Equipment is easy to install and maintain. Cost effective monthly plan. Unmatched customer service!

3 years ago

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Monica Minneapolis, MN

They can make the monthly cost lower. They are a lot higher compared to other competitors. I am thinking of switching, for that reason.

3 years ago

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Astrid Sosa Banner Elk, NC

I have not been able to get all sensors to work properly. I have been a customer for over 7 years and I have not been able to turn on my alarm system in over a year because the sensors go off line all the time and set off the alarm daily.

3 years ago

Reply from Frontpoint

Hey Astrid, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Tracey Lakewood, CO

Would like to see monitoring fees reduced for long time customers.Customer service wait for times way too long. Once in contact, problem diagnosed quickly.

3 years ago

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Christine Saint Petersburg, FL

Unparalleled, fantastic equipment. The customer service is the best. I would like an exterior alarm.

3 years ago

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Duc Bothell, WA

Everything is good. I’ve had it for a few years and I never have problem. It is actually very easy.

3 years ago

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Steve Leland, NC

I recommend Frontpoint. It is great being able to operate it from my cellphone. Even minor issues are taken care of before I get off the phone.

3 years ago

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Siddhartha Seattle, WA

You basically install it on your own which is something I was looking for. It would be nice if they were more proactive informing people where new devices were available.

3 years ago

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Chad Houston, TX

We’ve had hardware problems and they have been recalcitrant to fix the hardware. It has been savory. The system works pretty well but the motion detectors are a bit problematic.

3 years ago

Reply from Frontpoint

Hey Chad, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Nithin Palatine, IL

Never have a false alarm, except the glass break sensor is a little sensitive so if you shut it hard it will go off.

3 years ago

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Wayne Seven Valleys, PA

The system is reliable and Front Point is responsive. There have been a few exceptions but for the most part it has held up fine.

3 years ago

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Kristie Greenville, NC

It makes me feel secure. The price point is good. They are pretty responsive. Not too many of the sensors have had to be replaced.

3 years ago

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Denise Chicago, IL

Could use some improvement and updating of the equipment but I like that there are no wires and they are very responsive.

3 years ago

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John Charlotte, NC

Frontpoint's customer service is the best. They're efficient, professional, courteous, and reliable.

3 years ago

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Verified Customer

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Tuan North Hills, CA

It works and it's great customer service. They always answer my questions in a timely manner; they have great customer service reps.

3 years ago

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Teresa Philadelphia, PA

Sometimes the alarm doesn't go off and sometimes it goes off when nothing happens so that's not good. I had one bad experience with the customer service rep but then all the other ones were pretty decent.

3 years ago

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Verified Customer

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Chun Hao Yang Seattle, WA

Every time when I contacted customer rep when having issues with the system, I always receive prompt responses to resolve my issue.

3 years ago

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Mary Anne Ruane Asbury Park, NJ

They are helpful answering questions and walking you though set up; response is quick if alarm is triggered

3 years ago

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Tom Camden, AL

Promptly calling us when our sensors are activated. Always very helpful when we ask them questions over the phone.

3 years ago

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Darlene Leominster, MA

I like that we own the equipment and we don't lease it. They stay on top of the monitoring. Rates are very reasonable.

3 years ago

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Tronda Missouri City, TX

I'm very disappointed with this company. They don't keep true to their word, keep you on hold for forever, and have horrible equipment. The system breaks easily and is overpriced. We had issues with our system and they didn't fix it for a long time then tried to act all nice even though they were not going to help us out.

3 years ago

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Verified Customer

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Alvar Perrine, FL

It's difficult to buy from Frontpoint because it's hard to get a hold of someone to explain all the options available to you. Their system is true and reliable.

3 years ago

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Verified Customer

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Tamelia McLeod Sharon Hill, PA

I have no complaints. Frontpoint's security system is affordable for me and the setup was very easy.

3 years ago

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Matt Rebackoff New Orleans, LA

It's been a nightmare. One rep mocked me and then hung up on me. Another misinformed me about my panel being obsolete. And then another had me arm my alarm to test it and then it went off for 7 minutes straight bc no one knew the pass code (we just moved in).

3 years ago

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Kevin

I haven't had any issues with them that haven't been resolved by calling them. Their app is my favorite part of their system.

3 years ago

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Austin

They have a good price for good products. I've had no issues with their customer service, and their system works great.

3 years ago

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Cynthia

We don’t get calls if our system goes off as long as we stop the alert soon. It seems to work well. It nice having a security system that works.

3 years ago

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Bernard

Install is do it yourself. It is a good value. They are quick to respond and good at customer service.

3 years ago

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Jon

Best thing is the self installation. Nothing ever really goes wrong. If I have to replace some it, it is the whole part.

3 years ago

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Wayne

They need better sensors. I am not happy with them, I am thinking about switching companies. They charged me to replace the fie devices I’ve had fail.

3 years ago

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Ruth

Never have any probelms with the system. I have done some stupid things but they always get me back on track.

3 years ago

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Diane

Sometimes it works sometimes it doesn’t. A few times I’ve called and they couldn’t find solutions to my problem, I like the signs are on my door and in my drive way.

3 years ago

Reply from Frontpoint

Hey Diane, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020