Name: Frontpoint
Rating: 4.1

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Verified Customer

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John

Functions very well. It was easy to get started and set up. If I have issues, I am able to get some help in a reasonably fast time.

3 years ago

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Balasubramani

3 years ago

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Anonymous

The convenience of the app is good. The system is outdated and we have had a lot of accounting errors but customer support is knowledgeable.

3 years ago

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Rosanne

We’ve had some problems with the doorbell camera but we like that we can access it anywhere in the world but customer service is always helpful.

3 years ago

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Todd

Wireless and you call install it yourself. Some things could be upgraded a little bit has far as quality.

3 years ago

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James

Sometimes there is trouble with the sensors but when I call, everybody is helpful and has a positive vibe. I have found it to be pretty easy.

3 years ago

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Michael

Every time I’ve called customer support, they have been able to resolve my problem really quickly.

3 years ago

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Kelly

In the year and a half I’ve had it, I've had no issues. It is convenient. They take care do everything I need done.

3 years ago

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Brian

The most features for a reasonable price. Each time I call on the phone, they resolve all my issues.

3 years ago

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Donovan

They need not charge you for the yard sign but I liked the self installation aspect and they are really responsive and answer all my questions.

3 years ago

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Lizette Wagoner Kissimmee, FL

Very helpful and professional. Willing to trouble shoot and provide the best alternative or solution

3 years ago

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Patricia Leavenworth, KS

Have no problems with false alarms and the company is always so helpful and friendly and accomadating

3 years ago

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Cecil Jonesville, MI

I picked Frontpoint for the reliability. Everybody is extremely helpful when I talk to them. The system is easy to use.

3 years ago

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Spencer Dallas, TX

I like their technology, it is a good value. I have never asked a question they could not answer right away.

3 years ago

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Bill Sherwood, AR

The equipment failure rate was a rather high. The signals and sensors going bad is just not very reliable. Frontpoint was responsive when I called them, but when my contract is up I won't be keeping FontPoint; I'll be transferring to some other security system.

3 years ago

Reply from Frontpoint

Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Best,

Frontpoint

Aug. 13th, 2020

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Verified Customer

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Danielle Friendswood, TX

I like that I can self install. They've always been very responsive. Some of the pieces fall off. Ease of use.

3 years ago

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Paul

The hardware is not always reliable. While the customer service is good about replacing faulty components, I would rather never have to replace them in the first place.

4 years ago

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Mel

Lots of problems in the beginning. Improve by sending a rep out to see if setup is correct especially if someone has called three times in a roll. Show sympathy and concern

4 years ago

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Verified Customer

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Don

Improve the sensors in the way they are placed I get notified that a sensor is off Line and without doing anything about three hours later. itt come back on line

4 years ago

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Denny Mateu

I have problems with the door sensors falsely triggering. I have had two false alarms already. The motion sensor fell off the wall. Overall, I am very dissatisfied. Once my contract is over, Frontpoint will no longer be my alarm company.

4 years ago

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Verified Customer

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Don

They send it to you and you do all the set up. If you need anything fixed you have to get on the phone and talk to them for hours. They need the sensors to cover more than 100 ft and metal gutters should not interfere with the system.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. It is feedback, like yours, that helps us grow as a company.

Jan. 14th, 2020

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Henry Bridgton, ME,

Very quick responses - when I've needed help with my system, they've been very responsive. Sometimes we get false alarms.

4 years ago

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4 Pompano Beach, FL

I feel better when it is turned on and it seems to work pretty good, though I have had repeated problems with keypad batteries.

4 years ago

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3 Opelika, AL

I've had some false alarms but other than that it was easy to install and customer service is very prompt and knowledgeable. They should just put out better equipment.

4 years ago

Reply from Frontpoint

We really appreciate you taking the time to share this feedback with us, as it is the best way for us to grow as a company!

Jan. 2nd, 2020

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5 Ada, OK

The equipment works and was easy to install and work with. They delivered like they said they would.

4 years ago

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5 Southport, NC

Pretty reliable, and reasonable, and it looks good. Every time I've called, somebody has looked into my problems.

4 years ago

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Andres Olathe, KS

Everything we need, they do. I never had any issues. I can grab all the information I need on my phone.

4 years ago

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richard turner

I do like the doorbell camera, but there's quite a few 'glitches' main unit will alert that the 'door is open' when it's not and a few seconds later say 'door is closed'

4 years ago

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Tina Pourfathi

I liked the ease of set up but wonder how it will work in an actual emergency. Also I wish it had better battery backup.

4 years ago

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Colleen

I have not liked any of it. The customer service is a joke. Everything that does not work is the customer's fault. The system goes off in the middle of the night for no reason and the sensors go off all day, again for no reason.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Norm Spalding

Always courteous and knowledgeable. Everyone we have talked to made us feel we were a valued customer.

4 years ago

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Kristin Camacho

Customer service it top notch. Any time you need anything someone is there and they are extremely kind and helpful.

4 years ago

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Philip Brenchley

they were easy to install, but the camera agreement is absolute garbage. the computer that called me at 4AM when there was a brake in to my house was also absolute garbage. calling the to get help,, good luck, i was always 10 callers out with the option to have them return the call at there continence, that is not convent for the buyer.

4 years ago

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Gabriela Santiago

They have been there to support our families needs for safety. Reliable and extremely good customer service.

4 years ago

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Michael

Customer service is outstanding. Honest and knowledgeable. Shipping times could be a few days faster.

4 years ago

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Nichole

It could be better. They shut down the app after a month of service saying that it wasn't part of my plan. My alarm has been activated couple of times and nobody has called mento check

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Adam Richmond, TX

It's easy to instal and user friendly. I like the app on my phone and the ability to cancel a false alarm on my phone.

4 years ago

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Matt

Always helpful and always courteous. They are reliable and helpful. The equipment works as advertised.

4 years ago

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William Tunnelton, WV

They've taken care of everything in a prompt manner. I haven't had any problems with it. I like the app on my phone

4 years ago

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Brittany

I synced it to my cell phone so I don't have to have a landline. It works very good haven't had any problems.

4 years ago

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Richard Orange Park, FL

The customer service sucks. They are not attentive to the customer's needs. The equipment I received was not operational and I am in the process of requesting replacement components. I was wrangled into the contract and they gave us a thirty day evaluation period which they would not let me have and then charged me the small charges.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Danielle Fall City, WA

Every time we talk with them, they go above and beyond to try to help with anything and they follow p to make sure it worked.

4 years ago

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Juanita Omaha, NE

The price was right and I feel secure. It is easy to operate. They always answer my questions in a timely manner.

4 years ago

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Glenn Schneidmiller

Everything works well with this system. Excellent tech service also. These cameras still work fine in -30 celcius.

4 years ago

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Jane Stolz

Excellent!!! Easy to set up!! I had questions if a sensor was off line and customer service fixed it immediately!!

4 years ago

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Lidia Vogelsang

Experience with Frontpoint has been excellent. They are very professional and ready to answer any question.

4 years ago

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Katherine Balasingham

Good. The doorbell mic quality needs to be improved. I can never hear the people through the Doorbell cam if I am using it while away from home.

4 years ago

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Gary Aitken

When you first signed up stop doing the Bait and switch, when I first signed up I was never told that my app on my phone would not work with my security system after so many days which happened! Bad bad bad and until you start doing that I would never recommend you, give me back my app and I would be very happy!

4 years ago

Reply from Frontpoint

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Mary French

They contacted me when my Carbon Monoxide went off. Nothing wrong but glad they found nothing wrong

4 years ago

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Jo

I have appreciated how accessible customer service has been to answer any questions...especially as we were getting started.

4 years ago