Name: Frontpoint
Rating: 4.1

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Verified Customer

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Blake Erie, CO

The salesmen weren't completely honest about the pricing and there was a lot of unexpected charges. I kept asking to speak to a supervisor to get issues resolved and it took five weeks for a supervisor to finally get back to me.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Young

Some of the equipment isn't readily adaptable to all with all homes. I've had to adapt some of the equipment on my own to make it work.

4 years ago

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Verified Customer

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Johnie Clairton, PA

I've had to change the keypad because when I punch in numbers on the keypad sometimes nothing happens. I was told by a customer service last time I talked to them that they would give me free service because of the problems I've had, but I noticed on my bill that they're still charging me.

4 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Craig Grandview, WA

Every time I've had technical questions I've had no issues. I wish they had more long range sensors.

4 years ago

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Kenneth Cumberland, KY

Every time we called and they Immediately fixed the problem. They were easy to work with, friendly, and knowledgeable.

4 years ago

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Kitty Price

The service is unreliable. The system constantly says "has not responded since" because it stops working so much. Very poor product considering it is meant to keep myself and my family safe.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jun. 3rd, 2019

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Verified Customer

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Anthony Viapiano

Technology is great. Customer service is great. The customer portal and mobile app need work so that the user can customize the system options.

4 years ago

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Tammy

Customer service was very nice to talk to, but I feel like they were very sneaky when presenting the information, and not giving me the complete contract points and regulations. I do not feel like they are honest and upfront with their customers.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 24th, 2019

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Verified Customer

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Mario

Customer service was a little rude when I called them before. I like how you are able to check the system through your phone. I wasn't properly informed on the coverage area for the motion sensors.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 24th, 2019

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Verified Customer

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Bryan

Customer service has always responded right away. I have trouble with the door sensors sometimes but otherwise it is ok. The device is easy to use.

4 years ago

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Javier

The device and service is user friendly. I wish that there were additional sensors on the devices such as temperature.

4 years ago

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Josh

Customer service has always taken care of any issues that I had. The device and service was easy to set up and use.

4 years ago

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Joe

I enjoy being connected with my phone. Customer service has always been very helpful when I call in.

4 years ago

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Ryan

I have had battery issues, but I like the wireless capabilities and how receptive customer service is.

4 years ago

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Jennifer

Customer service answered all of my questions and is ready to help when needed. I feel very secure with the service.

4 years ago

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TP

Friendly customer service but equipment has not worked properly since installation. And I haven't had the time to sit on the phone for an extended period of time trying to figure it out.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 24th, 2019

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Verified Customer

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Rick L

Great service - easy to use from the time I opened the box, install the devices and ongoing use of the product

4 years ago

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John

cheap equipment prone to failure. would not recommend this company. 3 items failed in first 4 months. customer service wants the customer to troubleshoot and do the same things over and over.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 24th, 2019

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Verified Customer

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Elissha Charlotte, NC

Very simple to use and it works just fine. It took a while for someone to come out and fix a problem after we called about it.

4 years ago

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Daniel Crossville, TN

After researching, Frontpoint was the number one company listed. System is very simple. Makes me feel very secure.

4 years ago

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Verified Customer

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Christion Lewis

So far so good. I love the service, the app is one of my favorite things aside from the security aspect of the system.

4 years ago

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Lindsay Maier

It has been good. I havent had any issues. Customer service was great when I called to initiate service.

4 years ago

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Devin

Our experience with Frontpoint has been great! This household doesn't have any suggestions for improvement.

4 years ago

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S. Wisdom

Easy set-up, user friendly, quality customer service. The mobile arming app should be accessible to all, not just upgraded users

4 years ago

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Rodney McGhee

Setup and Connectivity are Awesome! Would be great if I could transfer the system and pick up a new system.

4 years ago

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Anabell Jozkowski

we wanted a new alarm company and front point was informative and the price was great!. they have great phone support

4 years ago

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Verified Customer

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Ted

No problems yet how ever the system is great easy to set up and a tech will stay on phone with you the whole time

4 years ago

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Benford

There is not contract and it is easy and the cost is good. I would tweak the service a it but overall it is a great product.

5 years ago

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Larry

I was upset with ADT's service, so I switched to Frontpoint because of their price and response time. Also, installation was easy.

5 years ago

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Hatsumi Stafford, VA

They are very fast responding and I think it is easy to use. I like the fact is has a backup battery.

5 years ago

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Rodney Nokomis, IL

They have the best pricing and good customer service. Everything is the best and I have had no issues with it.

5 years ago

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Wendell Saint Clair Shores, MI

It seems to work really well and is easy to use. They respond immediately whenever there is any type of alarms situations.

5 years ago

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Charles Deltona, FL

The camera part is not great but the rest of it seems pretty good. They get back to me promptly and are very knowledgeable.

5 years ago

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Karon

I am unable to use and I have never been able to use it and when I call to try to get them to help I am not assisted. It varies person to person, but customer support can be very personal and snippy. I have had it for about six months. Don't be dragged by their initial sales promises.

5 years ago

Reply from Frontpoint

Karon, we appreciate your feedback and would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Apr. 23rd, 2019

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Chris Pueblo, CO

The equipment is extremely high quality and convenient. They are number one is customer service and are awesome.

5 years ago

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Kirby

Every time I've called, the customer service has been very helpful. It's simple and easy to use. I like it a lot.

5 years ago

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Mary Silver Spring, MD

Frontpoint 's system works well. I like the app. I chose them for home security because of their customer service.

5 years ago

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Robin Fairborn, OH

The price is a little higher than the one I had before but I have had no problems with it, I know my house is secure.

5 years ago

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Anonymous Townsend, DE

They are pretty consistent on calling back in trying to resolve issues. The system was easy to set up and it doesn't stand out.

5 years ago

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Karina Calexico, CA

Whenever I talk to someone on the phone, they always answer my questions. The installation wasn't that easy, but it is a good quality system.

5 years ago

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Antonio Florence, SC

I really like the mobile app. I can check everything on it, even if a door has been open for a long time.

5 years ago

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Gordon

A little bit of the information I was giving when signing up was incorrect. But, the equipment is modern and easy to set up.

5 years ago

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5 Herndon, VA

The equipment works well and the service is convenient. The alarm is loud enough for the neighbors to hear.

5 years ago

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4 Havelock, IA

Customer service is usually pretty quick to respond. Some of the it doesn't work the greatest. I enjoy having it wireless.

5 years ago

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4 Macungie, PA

The mobile app is easy to use and is convenient. I have had troubles with the motion sensor sensitivity, but customer service is very responsive.

5 years ago

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4 Philadelphia, PA

The outside cameras don't work well at night. Customer service is helpful, but the cost of the service is a little high.

5 years ago

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Verified Customer

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Mark

Good response time. Emails alerts are helpful. App is not always as responsive as it could be. Sometimes has lag in communication with panel.

5 years ago

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David Fast

The overall system is wonderful though I would like to see a wireless doorbell option since I had to purchase a separate Ring camera.

5 years ago

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Sharon Saeger

I sincerely appreciate their rapid, reliable and courteous phone response when I have had to call them.

5 years ago

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Misty

Very good. Easy to set up. Easy instructions. Love the equipment. Customer service is very nice and helpful.

5 years ago