Name: Frontpoint
Rating: 4.1

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Verified Customer

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Michael Harper

It's been awesome so far as I've had no issues whatsoever, and I can't think of anything to improve.

5 years ago

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Verified Customer

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Herbert Pregozen

I like the system and there quick response when you call with a problem. However, they need to improve the problem solving.

5 years ago

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Craig

I was very impressed with the high level of customer service when I called about an issue with a faulty sensor.

5 years ago

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Bill

Security service is great. if the alarms go off, they call and we have the flexibility to say false alarm.

5 years ago

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Tom

My experiences working with Frontpoint has always been excellent, very helpful and responsive staff.

5 years ago

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Quintina Cheek

Excellent customer service. EVERYBODY is patient, friendly & extremely thorough. Dependable product that does the job.

5 years ago

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Greg McKeen

Customer service reps are polite, knowledgeable, and eager to help. The product does what it is suppose to.

5 years ago

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Verified Customer

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Rachael Marked Tree, AR

Every time I try to get ahold of them they are available and answer all my questions. The equipment is easy to use.

5 years ago

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Tom

The equipment is fine, but some of the sensors do not work. They've been helpful on the phone, but stuff doesn't always happen the way they say it will.

5 years ago

Reply from Frontpoint

Tom, we appreciate you sharing your experience with us and ask that you please let us know if there is anything we can ever do for you moving forward, as we are always here and happy to help you!

Feb. 18th, 2019

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Verified Customer

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Lawrence

It works great and is easy to install. I like how it is self-sufficient, so I have never had to call them for anything.

5 years ago

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Keisha

I did have an issue with the equipment, but they sent me a new one right away. It was affordable and I could install it myself.

5 years ago

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Kishke

Everything works wonderfully and is easy to use, but I do think they could upgrade to a touch screen or something.

5 years ago

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Robert Mount Juliet, TN

They have great response times and the value is great. It is easy to install, discreet, and has never failed.

5 years ago

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Verified Customer

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Semetrice Sorrento, FL

Frontpoint's system is convenient. It has beeter equipment than other companies - they have a camera.

5 years ago

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Matt Carter Amarillo, TX

I like how easy it was to install. And the low cost that never has gone up no matter what devices I add to my system.

5 years ago

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4

The customer support has always been very attentive and quick to answer my questions. So far the equipment has worked really well.

5 years ago

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4

I had an excellent experience with the people on a phone call today. We haven't had any problems with the system and it was fairly easy to set up.

5 years ago

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Denardo

It is the best security system. The price is one of the best. They always reach you to talk to you and there is literally no wait time.

5 years ago

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Micah

I like the cost and the wireless capability. I bought an end of life device that they upgraded a month after I bought it.

5 years ago

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Joseph

My only complaint is it could be a little cheaper. Everything has been great and everything has been taken care of.

5 years ago

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John

I have total net and I don't have enough of it. I have called a couple of times about my total home not being covered and I just get told to go to the web and that they don't want to deal with me.

5 years ago

Reply from Frontpoint

John, we are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for bringing your concerns to our attention and we hope to hear from you soon.

Feb. 13th, 2019

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Verified Customer

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Jerrold Avon, OH

They have a good customer support team, any time I have any question on anything, they are there to answer. They take care of the problems.

5 years ago

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Shara Keith

Customer service is great. Very timely in their responses and very patient with installation questions.

5 years ago

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Fredi Mount Pleasant, TX

I think it needs to be a little more modern but it's not too bad. Whenever I've activated the alarm they reply pretty fast.

5 years ago

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Michelle M. Gardner

I am extremely disappointed with the service (or lack there of) being provided. We do not receive a sound notification when someone rings our doorbell. There does not seem to be a resolution to this problem. I am paying my monthly premium, yet am not receiving the services that were promised by Frontpoint.

5 years ago

Reply from Frontpoint

Thank you for providing us with this information. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Jan. 22nd, 2019

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Verified Customer

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Edwin

easy setup and round clock monitoring are strengths. Growth of company seems to affect customer support.

5 years ago

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Verified Customer

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Heather Halliburton

The delays in telling me a door has been open is a bit of an issue for me. I wish I could stop the alerts when the system is disarmed.

5 years ago

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Anonymous Massillon, OH

The service is affordable and easy to use. I can understand customer service, and they do an excellent job.

5 years ago

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Michael Los Angeles, CA

We have had an issue with the low battery signal on our device and it hasn't been resolved. Customer service is friendly and responsive.

5 years ago

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Anonymous Washington, DC

Customer service answers any question that I may have. I didn't find it easy to install so they need better instructions.

5 years ago

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Barbara

The equipment doesn't work all of the time. Its had to connect to the internet, and the installation of the camera was a nightmare.

5 years ago

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Dan

Every time I've called them with a question or something that needed tweaking, they fixed it right away on the spot.

5 years ago

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Anonymous De Pere, WI

They've always seemed to answer my questions when I call in to the customer service. I think they could have better equipment though.

5 years ago

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Geolen Godfrey, IL

Whenever I needed the customer support when I was setting it up, they were there and everything went smooth.

5 years ago

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Anonymous Birmingham, AL

They are always respectful when answering any questions I have and they operate like they said they would.

5 years ago

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Verified Customer

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Ania Oklahoma City, OK

The security system is easy to assemble, but I had a hard time installing and connecting the cameras to the WiFi. The outside sign fell apart on the first day and sometimes the recording on the phone app doesn't work.

5 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to. At your earliest convenience, could you please private message us with the name and number associated with your account? Thanks for your feedback and we hope to hear from you soon!

Jan. 7th, 2019

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Verified Customer

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Patricia Millersburg, PA

I had a smoke alarm go off and I was very impressed with how fast they responded and handled the situation.

5 years ago

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Ziheng

The salesman didn't tell me that the bundle I signed for was a 3 year contract that I couldn't cancel. The app experience is horrible. I have to use a completely different company to view my cameras on my phone. It was my worst purchase decision in 2018.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and number associated with your account? Thanks again and we hope to hear from you soon!

Jan. 7th, 2019

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Verified Customer

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Jerry Vero Beach, FL

They're always responsive to my need and to my questions. It is reliable, easy to install, and wireless.

5 years ago

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Courtney Cypress, TX

It's more expensive than I would like but overall it is a good system. They're really good in answering questions when I had issues.

5 years ago

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John Teel

great. Yhe only thing that happened was the multiple charges to my account. however the co.pany caught it and corrected the problem.

5 years ago

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Sherjuan lattimore

Equipment is ok.... I like the customer service for the most part but even that can be improved. The tech ops troubleshooting can be improved,overall knowledge and communication between deptarments can be improved

5 years ago

Reply from Frontpoint

Thank you so much for taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company. Please let us know if there is anything we can ever do to assist you moving forward!

Jan. 7th, 2019

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Verified Customer

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Whitney

Awesome! Always a pleasant experience when I need a hand with my system or want to make a change/upgrade.

5 years ago

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Kristen Parrish

service is ok, they send equipment and expect you to be able to configure through a software tool they have...the process needs some work

5 years ago

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Matt Linder Aiken, SC

Great customer service great app for phones. Ease of use and easy install. Great help over the phone

5 years ago

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Carmen Berwyn, IL

The equipment is easy to maintain, and you can install it yourself. They are courteous and call back immediately.

5 years ago

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Maria Pompano Beach, FL

They have really good customer service, but sometimes you have to manipulate the panels in order for it to work.

5 years ago

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Ron Mayflower, AR

It always works and they're good at what they do. They seem to be customer oriented and every person I have dealt with has done a good job.

5 years ago

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Barnie Jarratt, VA

It's self-installed and wireless. When I needed help they walked me right through it and had patience with me.

5 years ago

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Cigdem Rye, NY

The price is right for the service. Sometimes the device doesn't work as well as I would like it to so I have to change the location.

5 years ago