Name: Frontpoint
Rating: 4.1

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Verified Customer

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Deborah Archbold

Great system! I'm very happy with it! I feel secure when I'm home alone and the system is armed. I know my house is secure when I'm not home.

5 years ago

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Verified Customer

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Donald Melissa, TX

Customer support is very informed on their products and services. Sometimes its difficult to know if the alarms are on or not.

5 years ago

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Verified Customer

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Clifford Brusly, LA

The products were easy to install and not that expensive. Occasionally I've experienced a lack of response to support. They lacked in telling me all the information that I needed.

5 years ago

Reply from Frontpoint

We appreciate and taking the time to share this feedback with us and apologize for the lack of communication you received from our Support Team. One of our Support Supervisors will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jan. 17th, 2019

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Verified Customer

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Dwight Borger, TX

The service is easy to install and relatively inexpensive. I had trouble installing motion sensors but I called them and got it resolved within minutes.

5 years ago

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Tetra Baltimore, MD

I have always been satisfied with Frontpoint. They are polite and willing to solve any problems you have. My motion sensor sometimes goes off even if there is no motion.

5 years ago

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Verified Customer

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Heather

They are easy to get a hold of and talk to, but the departments need to better communicate with each other. The motion sensor on our camera didn't work.

5 years ago

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Catherine Jacksonville, FL

When I've had to call them and set up they were very receptive and very very helpful. The system is easy to install and easy to use.

5 years ago

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Verified Customer

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Lisa Flood

I have had some ups and downs mainly due to not being very tech savvy myself. I'm not a fan of the self installation part.

5 years ago

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Verified Customer

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Anthony Byron

Frontpoint has been a great alarm company. The app let's you no if there is any problems and the company will contact you very quickly.

5 years ago

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Verified Customer

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Jim

Ease of set up and initial purchase. Could improve product line. I wanted to upgrade my control panel for months but the model has been out of stock.

5 years ago

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Verified Customer

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Terre Charleston, SC

They were very nice every time I called. I like the alarm feature where they ask you if you want the police to be contacted.

5 years ago

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Verified Customer

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Robert Los Angeles, CA

I found Frontpoint on the internet and I have been very impressed. The only complaint that I have is when I set the alarm on my phone, it doesn't work sometimes.

5 years ago

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Verified Customer

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John Riverside, CA

The installation was quick and I did it myself. I love their wireless alarm feature. The customer serviceis very fast and helpful. I have no regrets.

5 years ago

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John Coos Bay, OR

Every time I have called them they have been very helpful. I had a few problems with the equipment, but it wasn't their fault.

5 years ago

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Salman Smithfield, VA

The system is state of the art, easy to install and I received it at a discounted rate. They have great customer service.

5 years ago

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Verified Customer

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Deborah Canton, OH

The equipment is a little bit cumbersome, a little bit bigger than I'd like but it all works. I did have a little trouble. I never had any problems with customer service.

5 years ago

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Verified Customer

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Shannon

It is easy to install and great customer service. They're excellent, always responsive and solve all my problems. It's been reliable with no issues.

5 years ago

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Sonya Silverdale, WA

I felt very well protected. Equipment was fine, absolutely no problems whatsoever. I could go to them anytime and speak with customer service.

5 years ago

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Jacquelyne Auburn, GA

It is easy to install, if there is an issue they take care of it. They have highly responsive and very helpful friendly associates.

5 years ago

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W. Clarke Riverside, CA

Customer service is knowledgeable and give quick responses. I like the telephone app access to the system, it's easy to use.

5 years ago

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Scott New Albany, IN

I've never had any issues they didn't address immediately. We've never had any issues equipment at all everything works great.

5 years ago

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Verified Customer

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Marcy Caron Glenview, IL

Good product overall. Easy to set up. The doorbell took longer then promised to be back in stock. I like that the doorbell monitor is included in the monthly rate.

5 years ago

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Verified Customer

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Pamela Lubbock, TX

I like the fact that it's wireless. But, it did have a little glitch. It's not perfect. The customer service was very nice and helped me through the process.

5 years ago

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Verified Customer

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Victoria

The mounting systems are not the best, but the equipment seems to work well. I like the app for turning the system on and off.

5 years ago

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Brian

The thing should be much louder than it is. They are really good at answering the phone with an actual human being though

5 years ago

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Deb Los Angeles, CA

The camera will record cars driving past, but didn't record someone breaking into our car right in front of it. Customer service is thorough and considerate.

5 years ago

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Verified Customer

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Ye Bakersfield, CA

There have been a couple times where customer service hasn't called me when the alarm went off, but other than that the service is good. I would recommend it to friends.

5 years ago

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Verified Customer

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Mary Niagara Falls, NY

Customer service always helps me out when I have questions. I definitely think that it holds value. It is worth what I am paying for it.

5 years ago

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Verified Customer

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Jerry Apopka, FL

Every time I have called, customer service has been quick to answer my problems. The equipment is easy to install and their app is easy to use.

5 years ago

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Verified Customer

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Gary Mabank, TX

The service was very easy to handle, and very easy to implement. Customer service was knowledgeable and easy to work with.

5 years ago

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James Owen Wiggins, MS

Since it works through cellular, it is fine if the electricity goes out. We had a little bit of confusion while setting up the device.

5 years ago

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Verified Customer

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Hope Bailey National City, CA

Great company, easy to install ourself, and even after several alarms caused by us, they were still polite when we called to explain our mistake.

5 years ago

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Verified Customer

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Dezmond Milwaukee, WI

The sign up discount is appealing except it locks you into a 3 year contract that you have to pay full 3 year term to terminate. They charge $50 a month for monitoring then another $50 if someone is dispatched. Should be clearer about that up front.

5 years ago

Reply from Frontpoint

We apologize for the lack of communication you feel you have had with us. We will be using your feedback to help us improve and grow as a company.

Nov. 30th, 2018

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Verified Customer

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Emily Mableton, GA

I've had great interactions with all customer service representatives thus far. I haven't had any problems with the equipment.

5 years ago

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Verified Customer

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Willie Bessemer, AL

I've had a couple of issues and they resolved them quickly with no issues at all. Their equipment is reliable and easy to use.

5 years ago

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Mojgan Lawson Columbus, OH

They've been very helpful and prompt in answering my questions and taking care of problems. It's been reliable and easy to use.

5 years ago

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Verified Customer

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Larry Richmond, TX

The customer support is very responsive. The only part that I don't like is that they tie you into a long term contract.

5 years ago

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Verified Customer

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Brandon Boise, ID

Anytime I called them, they could usually help me. I've had no issues with the system and I've had it for maybe a year so I'd say that's good.

5 years ago

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Verified Customer

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James Vero Beach, FL

I wanted to cancel the service because I was completely unhappy with it and they got me into a contract that I wasn't aware of. The system is not very accurate. It's telling me things that are not even happening like it says a door's open between the rooms and things like that. It's the very poorest and there is nobody to complain to and no way to get out of it. I'm very unhappy with it. I did not realize I was getting a 3 year contract.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Nov. 26th, 2018

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Verified Customer

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William Largo, FL

So far haven''t had any issues. Response from alarm going off was none; but customer service said I had enough time to stop alarm.

5 years ago

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Gail W Hollywood, SC

Frontpoint has great customer service and support. They are helpful and friendly and their products are very easy to install and use.

5 years ago

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Verified Customer

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Annette Bedford, VA

Employees at Front Point helped me set up my system by phone as I was having trouble with my internet. I like that the system is easy to use.

5 years ago

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Verified Customer

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Helen Yorba Linda, CA

my experience has been inconsistent. I questioned having to install the equipment myself. I have been very unhappy with my equipment. Equipment defect. Product falling off the walls and doors. Constantly needing replacement. I am needing to call customer service to replace and reattach.sensors are are activating my alarm.

5 years ago

Reply from Frontpoint

We first would like to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks for sharing your feedback and we look forward to speaking with you soon.

Nov. 8th, 2018

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Verified Customer

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Anonymous Inkster, MI

I liked that I install the system myself, and the price was good. Because of the doorbell camera I can see who's coming to the door.

5 years ago

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Verified Customer

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Effie-Ann Chattanooga, TN

They're pretty accommodating when there is an issue. Their equipment is not that compatible with their app so it's inconvenient for members to use the app when pairing with the equipment. They need to fix the app.

5 years ago

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Elias Webster, TX

They always manage to answer all the calls pretty quick and end up getting me on the phone quickly with the solution they have.

5 years ago

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Verified Customer

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Tasha

Every time I've reached out and had a question, they were able to answer it for me. I do have a hearing problem with the equipment.

5 years ago

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Zorian

They are personal and friendly and helpful. The live audio feed doesn't always work properly. The video quality and everything is good.

5 years ago

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Gary Fairmont, WV

We've had some minor issues with some of the equipment, but they're very responsive. The price is a little higher than some others, but the customer support is good.

5 years ago

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Dawn Portland, OR

Easy installation and getting it up and running. I haven't had any problems with it and they've called for any issues I've had.

5 years ago