Name: Frontpoint
Rating: 4.1

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Verified Customer

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Franklin Jackson, MS

I have had some problems and had to make some returns, but their customer service is very good and always responds in a timely fashion. The alarm could be a little louder.

4 years ago

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Verified Customer

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Robert Colorado Springs, CO

Easy to set up and everything is always working. They always answer anytime I call. I like that I can control the system on my phone.

4 years ago

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Verified Customer

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Regina Addison, IL

Love the smartphone application because you can use it to arm or disarm your system. I also like the power outage alert feature. It is affordable.

4 years ago

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Verified Customer

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Trish

We were able to set up our system with little help from Frontpoint. We did need to call on a couple of items and were help quickly..

4 years ago

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Verified Customer

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Lorraine Artman

The staff are knowledgeable and very helpful. We've been with FrontPoint for 7 months now, we really like their service and the customer service as well.

4 years ago

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Verified Customer

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Jana Carrie

I like having the security over night since I'm home alone with my son. The mobile app to arm and disarm has been spotty so that is very frustrating. And not thrilled with the 3 year contract

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 8th, 2019

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Verified Customer

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Gloria

They are very responsive in their monitoring. It has been easy to add to our system as we have wanted to add components.

4 years ago

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Verified Customer

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Victor

Values the customer, punctual, quick to respond, doesn't give hard time, and accomodate customer's needs while being transparent.

4 years ago

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Verified Customer

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Randall E.

Great company. Very happy with the product. Easy set up. Customer service has been great. Friendly and helpful. Delivery was good.

4 years ago

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Verified Customer

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Rosemary Ingala

Originally they were very responsive. Beyond that I had a communication with a customer service agent who had promised me a certain price on some sensors. I tried repeatedly to reach out to him to no avail as he never got back to me.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We are glad to see that you were able to speak with one of our Account Specialists and that they were able to help you with those sensors. Please let us know if there is anything else we can ever do to assist you moving forward.

May. 7th, 2019

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Verified Customer

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Julie

They don't return your calls when you leave a message for them. If you can get a hold of somebody the first time it is fine but they wont call back when they say they will.

5 years ago

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Verified Customer

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Anonymous Springfield, MO

Any incident and they are calling me right away. It definitely goes off even when it is not intended though it is reliable.

5 years ago

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Verified Customer

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Neil Franksville, WI

I never have had any false alarms. It was easy to hook up and I feel secure. They're easy to get a hold of and they know what they are doing.

5 years ago

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Verified Customer

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Brooke Woodway, TX

I like that if we move, we can take the security system with us. The guy I talked to when I set it up was very knowledgeable and kind.

5 years ago

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Verified Customer

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Felipe Tulsa, OK

For me, it works great. I like the way I can watch my cameras when I need and it is always working. Customer service has been great so far.

5 years ago

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Verified Customer

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Tyler

I am always able to get a hold of somebody right away and they are very polite and knowledgeable. So far the device has given me no issues.

5 years ago

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Isam Medford, OR

It doesn't require internet, which I think is the best, and it was easy to install. They are always near and coma and provide good trouble shooting.

5 years ago

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Roselyn Los Angeles, CA

I had a problem with my system detecting false motion and when I came to the company and asks them to waive the fee because my product was faulty, they would not do it or meet me halfway with the bill. I am locked in with the contract so I can't go to another company. I have had to pay thousands of dollars for false alarms.

5 years ago

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Verified Customer

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Arlene Mira Loma, CA

I like the mobile app interface. I don't that Frontpoint has a contract. The person who built it for me created some flaws in the design and I had to pay out of pocket and an extra one. I was kind of upset that the person who helped me in the beginning took my sale and that was it.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

Apr. 23rd, 2019

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Verified Customer

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Benjamin Denver, CO

Every time I've had questions and concerns, they've taken very good care of me. It's always done what it was supposed to do and it was easy to install myself.

5 years ago

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Verified Customer

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Michael Clovis, NM

The customer care is most reliable and the tech support is awesome. They always resolve the situation and do it promptly.

5 years ago

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Verified Customer

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Dr Bruce Horton

Very satisfied. Simplicity of installations, the glass break device needs to incorporate a different attachment option the tape is inadequate.

5 years ago

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Verified Customer

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Colleen Columbus, OH

High quality quality equipment that has easy installation, and a reasonably good cost. They have been very helpful and have delivered good customer service.

5 years ago

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Verified Customer

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Ali Michigan City, IN

The system is bulky and poor quality. It keeps talking that the door is open every once in a while, sometimes at midnight. The app was easy to use and if they had better equipment it would be nice.

5 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks again and we look forward to speaking with you soon!

Mar. 20th, 2019

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Verified Customer

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Filomena Palm Bay, FL

I got support from the customer service just now installing the system. I haven't had any issues with it, it's worked great.

5 years ago

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Verified Customer

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Amanda Houston, TX

I don't have to worry about the power going out because they system will still work. I think they could have a bigger package for a cheaper price.

5 years ago

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Verified Customer

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Lynna Sterling, VA

I like that the system is wireless, but I wish that they would lower the dashboard cost. The customer service is very responsive.

5 years ago

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Verified Customer

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Justin

They answer every question I have, and it is all easy to use. The representative I spoke to was fantastic and sealed the deal for me.

5 years ago

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Verified Customer

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Brian

I was upset when I first activated it because there was an app on my phone I could use but after a month they wanted more money to keep using them app. I think that turning it on and off from your phone should be included.

5 years ago

Reply from Frontpoint

Brian, we apologize for any miscommunication that may have occurred during your sales process. We will be looking into your interactions to ensure this does not happen again and ask that you please let us know if there is anything else we can do to assist you moving forward.

Mar. 18th, 2019

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Verified Customer

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Anonymous

Another security company made me madm, so I switched to Frontpoint because I wanted to switch to something different and cheaper. I've had their security system for a few months now and it was easy to install.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us and ask that you please let us know if there is anything we can ever do to assist you moving forward.

Mar. 18th, 2019

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Verified Customer

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Daniel Clayton, NC

When I call to talk to them there isn't a problem getting through. They answer all my questions and give me a full breakdown of everything.

5 years ago

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5 Paxton, IL

I like the construction and look of the equipment. Customer service is easy to get a hold of, and they are prompt at responding.

5 years ago

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Verified Customer

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5

The device works very well and the monitoring service is excellent. Customer service was helpful with the set up, and acted very professional.

5 years ago

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Verified Customer

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4 Chandler, AZ

I signed with frontpoint because of the ability to interact with the devices via cellphone. I emailed with a question and after 48 hours, I still haven't received an answer.

5 years ago

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Verified Customer

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Mike

Simple and easy. Works great. Even the install was extremely easy and when I had a question a live person was there to help.

5 years ago

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Verified Customer

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Josh DeMarco

Equipment works well, very affordable. Every time I've had to call in they've been very helpful and when the alarm is tripped they're on top of it!

5 years ago

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Verified Customer

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Linda

It works well, and they provide excellent customer service. They are extremely helpful with the installation and other times when I have questions.

5 years ago

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Verified Customer

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Tracy

I think they have a good blend of providing customer service and different type of security options. They seem able to solve all my problems.

5 years ago

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Verified Customer

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Eric Ocala, FL

I just wish I had more information on the unit itself, like how to use the buttons and everything. But, it's been good and reliable, it works the way it was designed to.

5 years ago

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Verified Customer

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Marcia

The customer support is really there to help you with what you need. They don't try to sell you more things. The keypad is very bulky.

5 years ago

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James

The customer support is very friendly and answer you quickly. It is easy to install and is a good user experience. The only thing I don't like are the contractual obligations.

5 years ago

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Verified Customer

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Shaunta Gainesville, VA

Please Fix the Android Application. I am no longer able to activate nor turn off alarms from my phone. This was a feature that actually drew me to Front point.

5 years ago

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5 Indianapolis, IN

The equipment has all worked very well and it was easy to install. The customer service has helped me out a lot and they've really been wonderful.

5 years ago

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2

They did not give us all the facts at the beginning about the app to check your system whether it's on or off on your phone and that it would be going away after a certain amount of time and that there'd be no way for you to check your equipment when you're not home. That was very unpleasant to us.

5 years ago

Reply from Frontpoint

We apologize for any miscommunication that may have occurred. We would like the opportunity to look into your account and make this situation right. At your earliest convenience could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon.

Feb. 13th, 2019

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Verified Customer

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5

The system is easy to put in and I had the support to help me. For the most part, anytime I needed them, they were there.

5 years ago

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5

The customer support has been very responsive. The system has most of what we were looking for but there could be a few more features.

5 years ago

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Lisa Owasso, OK

They explain how to use the equipment and install it ourselves and they call us back as soon as we set the alarm off accidentally.

5 years ago

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Verified Customer

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Dwain

The device is average due to some technical difficulties I have had in the past with the doorbell cameras. I talked to three company representatives and they were able to fix the issue.

5 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We are glad to hear that our Support Team was there to help you with your Doorbell Camera and make sure everything is working well. Thanks again and please let us know if there is anything we can ever do for you in the future.

Feb. 13th, 2019

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Verified Customer

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Rawy Heine

Best customer service. As a customer, you feel a company is right by your sides and cares. They strives to accommodate your need. Thank you!

5 years ago

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Verified Customer

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Henry

Terrific customer support - like the modular system with thermostat, smoke, motion, camera,doorbell,h2o monitor all managed in one app

5 years ago