Name: Frontpoint
Rating: 4.1

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Luis

The customer service was great when i was under contract, but not so much after i chose to be on a monthly plan. one rep offered a new system to renew but only offered a couple of components.

2 years ago Edited January 10, 2024

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Harry Forsyth, MO

Not too satisfied with the doorbell camera but I like the price of it and I have no problems getting a hold of customer service.

2 years ago

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Anonymous Madras, OR

Equipment is very good and affordable but sometimes when I have issues with it, it can be hard to get information I need. They should have a better service manual.

2 years ago

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Bryan Joliet, IL

All equipment is basically the same and customer service takes a long time to get a hold of people and they are not very knowledgeable when you do get them. If I didn’t have all the equipment I would have switched companies a long time ago.

2 years ago

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Jeff Arlington, KY

Get better motion sensors because I have problems with them. I don’t have a problem with the people who work there and it does give me peace of mind.

2 years ago

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Steve Ford Pueblo, CO

New upgrade to system was to make it better - after install I have sensors going on and off line at random - very disappointing = makes me wonder if system is actually working or not

2 years ago

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Les McAuliffe Seattle, WA

Your equipment is glitchy. Your service is unhelpful. I get a robot call asking if everything is alright. Police don't take your calls seriously. During one break in your motion sensors didn't go off because it turns out they are infra red sensors not motion. The thieves simply covered up their skin. They had all the time in the world to search around for valuable. .

2 years ago

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Michele Y McNeely Philadelphia, PA

System is installed manually with over the phone assistance only, no technician sent out for service if system malfunctions or to ensure system is installed properly, 3 year contract is the worst, paying just to have the system. Oh let's not forget service for false alarm charge of 150 every time police are dispatched. The worst security alarm system every. I will not be renewing my contract.

2 years ago

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Alan Green Bay, WI

Front point works. I haven’t had any trouble with it because if I have questions, customer support is able to help me.

2 years ago

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John Pemberville, OH

I like that I can monitor it on my computer from wherever I am and see what is going on but I don’t like that when my electricity goes off, the system doesn’t work and it can take a while to get a hold of them.

2 years ago

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Irvin Beverly Hills, FL

Some friends had frontpoint and though they were good so we tried it and we like it too. They are available if I need them and cover all my needs.

2 years ago

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Alex Minneapolis, MN

Everything works great and it is nice not having to rely on someone else to set it up for you. The equipment is dated but they are goof about giving constructive help.

2 years ago

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Sheldon Raleigh, NC

For me the system is really simple and that made it easy to set up and operate. Sometimes it goes off by accident but I would recommend them.

2 years ago

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Sarita Bella Vista, AR

The equipment is really good. It is easy to use. I would like a few more options. Support is super helpful and takes care of our needs quickly.

2 years ago

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Anonymous Gig Harbor, WA

The strongest aspect of frontpoint is their personnel. They always respond to my questions. The system is quality and it works well. I enjoy working with them.

2 years ago

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Anonymous San Francisco, CA

Sometimes there are little glitches but I like that it is wireless and easy to use. If I need help with a problem, they are helpful.

2 years ago

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Leonardo Wheaton, IL

Price is good as is the equipment but the company is not one I want to be associated with anymore and I am locked in a contact. They will do anything to not let go of customers so I feel trapped.

2 years ago

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Jason R Meacham Denver, CO

Fairly quick to call when there is an alarm. However, when I was not home, the rep did not have the secondary phone contact ready to go, I had to give it to her.

2 years ago

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Shaw Sheila Milpitas, CA

We have been trying to cancel our accounts since it expired last August and all I've gotten is the runaround. I called in two weeks ago and I was sent a link to cancel the account and 20 minutes after we got off the phone the link did not work so they still want more money from me when I just paid the bill in full I find this to be unfair treatment and extortion and therefore I will no longer do business nor will I recommend front point to anyone because they do Not call back.

2 years ago

Reply from Frontpoint

Hello Shaw, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Kenneth Brielle, NJ

Had some difficulties with the front door sensor, it keeps showing false positives. They seems to be good with follow ups. The app is good. You can set it up quickly.

2 years ago

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Benjamin Atlanta, GA

Never fails. They always call within a minute of the alarm going off. I like being able to control everything from my phone.

2 years ago

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Adrian

Convenient to set up and it seems the right choice for me in Canada. They have always looked after my requirements. They get back to me fairly quickly. It seems to work fine.

2 years ago

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Blanche Dallas, TX

Reliable and secure, it is easy to use and they are prompt to respond. They are available any time and it is easy to access the system.

2 years ago

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Scott Kansas City, MO

Easy to use and easy to set up. I haven’t really had any issues with the equipment but every time I can get a hold of somebody.

2 years ago

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Amber Carson City, NV

I’ll continue as a customer with them. It is easy to use and install and they are always able to answer my questions in customer service.

2 years ago

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Adel Salib Harbor City, CA

Representatives are knowledgeable, courteous and make it easy on customers. The only draw back is the time it takes to call back customers

3 years ago

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Terry Corona, CA

Nice people whenever I needed to contact the company or when contacted by Frontpoint. The service is too expensive and, having honored our two-year commitment, we are examining other options,

3 years ago

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William Vitarbo Poughkeepsie, NY

Never any problems. No false alarms. Don’t even have to think about the service. The system does exactly what it is supposed to do.

3 years ago

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Bob Palos Verdes Peninsula, CA

We were having a problem logging into the system. We had to buy new equipment to solve the problem which was annoying. The monthly cost seems high compared to other companies. Will probably stitck to a lower cost provider

3 years ago

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Anonymous Clifton, NJ

The best thing is that it is wireless. Customer service works with you to get whatever you need, no matter how long it takes.

3 years ago

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Sandy Raleigh, NC

Seven plus years and I’ve never had any problems. They are always there for me. It is wireless and good enough for me.

3 years ago

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Jeff Brandon, FL

One of the great companies out there. They have great products. It is consistent. When I have issues or questions, they are always on top of it.

3 years ago

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Michael Rogersville, MO

Everyone is helpful. There have been no bad experiences. It is easy to keep an eye on everything even when you are far away.

3 years ago

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Tiffani South Holland, IL

Temperamental with the weather changes but it is convenient to do it yourself. They need to have more advanced technology. There should be a panic button. The people are professional and courteous.

3 years ago

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Amber Albion, NY

Their customer service and alarms are pretty good but we were disappointed that we had to sign a contract with them and now we're stuck in it. Once we get out, we're gonna probably switch providers.

3 years ago

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Debra Bryant Pond, ME

Love that it communicates with the thermostat and I can heat up my vacation home ahead of time. Periodically a piece equipment will fail and it is frustrating but they are friendly and helpful.

3 years ago

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Anonymous

They offered me a very good price. I haven’t had any issues except the battery running out. I like that is constantly being monitored.

3 years ago

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Jesse East Saint Louis, IL

I chose Frontpoint because of their price and service. I liked the easy installation. It works very well, and their customer service is always attentive to what's going on.

3 years ago

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Jefferson Maywood, NJ

They help a lot with questions I have. They're very prompt with their answers. The best part about Frontpoint is the ease of use.

3 years ago

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Amberly Pittsburgh, PA

It's convenient and it's nice to know that I have the security system. The only issue is that some of the little devices sometimes come off.

3 years ago

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Elaine Snyder Kissimmee, FL

When our alarm went off..someone call right away and sent the police asap....we were so relieved nothing was wrong, and our pets were safe!!!

3 years ago

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Amy Delaney Douglasville, GA

Terrible; camera rarely works especially when needed. Issue persisting for 2 years with no resolve. Told I'd be sent a new camera and never was. Randomly stops recording and storing videos for no identifiable reason. App won't pull up live feed most of the time. Customer service leaves a lot to be desired. I'll be switching when my contract is up.

3 years ago

Reply from Frontpoint

Hey Amy, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Feb. 4th, 2021

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Anonymous Lithonia, GA

I've had a lot of long wait time and I've had at times were customer service we are not able to fix my issue. I currently have issues with their products and for some odd reason they're not sure why this is happening.

3 years ago

Reply from Frontpoint

Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Feb. 4th, 2021

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Anonymous Kansas City, MO

They have more economic pricing for their system. They are very fast and responsive. The installation was easy but I wish their equipment were better quality.

3 years ago

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Anonymous Raleigh, NC

I chose Frontpoint because of their price. Whenever I call into their customer support, I get a hold of them with no issues. The system gives you very easy access.

3 years ago

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Michael Hudson, MI

Frontpoint has a cheaper system than other companies. The system is easy to set up and they are a very competitive company.

3 years ago

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Matthew D. Rasmussen Colorado Springs, CO

Some has been fine, but what sticks are the people in costumer service. I have a person still working on providing me confirmation to free months of service Frontpoint gave me for securing a new address. Also, that time a person in your bill collections hung up on me...oh wait she actually just transferred me after she got too frustrated. Oh lastly, the guy also in billing who was more worried about getting the company's money - which I didn't owe - than hearing my story.

3 years ago

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Jeffrey Griffin

Its like the sensors and the hub do not stay in sync. Came in and the alarm was set but it never prompted us to disarm. Walked around house then saw the hub was still red. Sensors tell us of an action way later, like door or window open or closed.

3 years ago

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Billy

Frontpoint has been very easy to work with. We've never had any issues with the security system and we enjoy the peace of mind we get from having it.

3 years ago

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Jack Peavy

Extremely disappointing. You sold me a completely "Self Managed System" with the promise of support. I work for a living and don't have time to spend 30-40 minutes on hold for someone to finally mis-diagnose my issue, then try to sell me a replacement device under that pretense. ADT for $28.00 / mo. and they have a tech come to your home when you need it.

3 years ago

Reply from Frontpoint

Hey Jack, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 21st, 2020