Name: Frontpoint
Rating: 4.1

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Verified Customer

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Angie Portela Belmont, NC

They have great customer service. The quality of the cameras are amazing. I use it for my convenience store and I added the SVR and couldn''t be happier.

5 years ago

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Verified Customer

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Derek Clarendon Hills, IL

The customer support is very responsive and knowledgeable. We've had a couple of issues with some things but it's been fixed by a replacement product.

5 years ago

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Verified Customer

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Vinay Chester Springs, PA

Any time we accidentally set off the alarm, they give us a call within a couple of minutes. It's easy to use and you can install it yourself so there's no installation fee.

5 years ago

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Verified Customer

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Kenneth Lopez Island, WA

I don't like how the contract is long, and if you send the stuff back to break the contract, they will charge you $700. Customer service is good. They have answered all of my questions and do it in a timely fashion.

5 years ago

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Verified Customer

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Nolan San Antonio, TX

In short, I set up alarm with a rep. They confirmed all alarms installed correctly and operating. Like couple months go by and I notice front door alarm to working. I called to share my concern that someone could have told me that. Reps and supervisors basically said it''s my fault for not installing correctly but they told me it was installed correctly. When I asked about recording of me talking to first rep and other reps they said we have no record of anything with my front door. So someone could have broken in to my house and killed my family yet they address this with irresponsibility. Unacceptable.

5 years ago

Reply from Frontpoint

We first want to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. It is important to us that we get your system working exactly how you need it to and that you are fully taken care of moving forward so we are going to have one of our Support Supervisors reach out to assist you. Thank you for sharing this feedback and we look forward to speaking with you soon.

Nov. 30th, 2018

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Verified Customer

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Jennifer Allen, TX

The company has been above and beyond everything I could ask for and they've gotten it done quickly. It works every time. We don't have to worry about it, it's just there.

5 years ago

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Verified Customer

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Corina Corpus Christi, TX

It was an easy installation process. They're easy to get a hold of and they answer all the questions in a timely basis. Everything works as well as they say it will.

5 years ago

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Verified Customer

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Juliet Mason Nashville, TN

Pretty good! Like to get an email every time my alarm goes off so that I can feel connected to the network at all times and not have to wonder if I''m being monitored continually. The emails stopped after the probation period.

5 years ago

Reply from Frontpoint

Juliet, thank you for taking the time to provide us with this feedback. It is feedback, like yours, that truly helps us grow as a company.

Nov. 26th, 2018

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Verified Customer

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Sean McDaniel Aurora, CO

Solid tech, easy to use once installed. Install was a nightmare. Equipment is expensive. Outside camera is too sensitive or not sensitive enough, changing settings does not dial it in enough. Bugs and insects record on it all the time.

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 26th, 2018

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Verified Customer

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Havin Houston, TX

I have had one break in since getting Frontpoint, and they called as soon as I got the alert and they sent the cops immediately. So far my experience with them has been fine.

5 years ago

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Verified Customer

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Dana Caldwell Alpine, CA

I have actually been dissappoitned and will be ending when my contract is up the camera feature and app is awful....so much time delay to see who is at the door they are gone before the app loads (Iphone 6 plus and updated software)

5 years ago

Reply from Frontpoint

Thank you for sharing your experience. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Verified Customer

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Brad

They offer the best customer service. They're very user friendly and helped me with set up. The equipment is easy to use, but the outdoor cameras are not very efficient.

5 years ago

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Verified Customer

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Anthony

Every time I call, I don't think I'm on hold for more than five minutes or so. The equipment is easy to install but I have had connectivity issues at my camera point.

5 years ago

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Verified Customer

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Mark Lansing, MI

They've been responsive to my requests and my question ready to help me whatever I need it. I would say that I haven't been super happy with some of the cameras but it's been acceptable.

5 years ago

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Verified Customer

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Rupak Houston, TX

I never had any problem in reaching out to anyone and it's effective anytime of the day. I'm quite satisfied with that. The equipment is also good. I was out of the country and someone had to get in my house, and the alarm went off but I wasn't notified at all.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are glad to see that you were able to speak with one of our Support Specialists regarding that alarm event. Please let us know if there is anything we can ever do to assist you in the future, as we are here and happy to help you!

Oct. 31st, 2018

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Verified Customer

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anonymous Hinsdale, IL

I decided to go with them because they can do the smart home, which is why I'm paying a little more for it. They're a really good company, if anything goes wrong I can just call them.

5 years ago

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Verified Customer

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John Los Angeles, CA

They're generally responsive on some areas. I was looking for more equipment that I understand they don't have. Some of it is a little clumsy and falls off, which causes the alarms to go off.

5 years ago

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Wendell Lexington, KY

We had an issue with the front door getting opened and we knew that we had opened the front door and it took them fiften minutes to alert us that the front door had been opened ad we got no alert. No police was called, no phone calls are made.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to bring this experience to our attention. We are going to have one of our Support Supervisor look into your account and reach out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 18th, 2018

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Verified Customer

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Angel Little Elm, TX

The customer service is very supportive and attentive, and they have a quick response. Even thought they said it's new equipment, it may not be as good looking.

5 years ago

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Verified Customer

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Dimitriy Yukhanov Laveen, AZ

My initial experience was horrible with them. The gentleman who set up the account initially messed everything up. They gave me credit for somethings, then they took all the credits away and billed me for it. What a crappy way to do business.

5 years ago

Reply from Frontpoint

We first want to sincerely apologize for any negative experience you feel you have had with us, as that is far from the Frontpoint experience we aim to provide our customers. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks for your feedback and we look forward to speaking with you soon.

Oct. 11th, 2018

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Verified Customer

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Pam Moorpark, CA

The customer service has just been available at all times, even to answer silly questions. Just super good customer service and that makes the experience so much better.

5 years ago

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Verified Customer

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Bonnie Marietta, GA

The few times that I've had issues and had to call, they've been very spot on and resolve the problem very quickly and most of the time it was my fault.

5 years ago

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Verified Customer

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Anonymous Paradise, CA

Customer service has the technical knowledge and the response has been excellent. The control panel is a little complicated but the equipment works pretty well. The monitoring fee is too high compared to the industry.

5 years ago

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Verified Customer

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Deann Pearland, TX

Frontpoint was recommended to me by a friend. I have had no problems with the equipment and the customer service staff always have an answer to my questions.

5 years ago

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Verified Customer

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Mark

I like being able to have control without needing internet. Frontline is a very reasonable price with helpful customer service and high tech equipment.

5 years ago

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Verified Customer

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Carollyn

I feel that Frontpoint is very easy and reliable. The equipment works well, and everything is on a timely manner. Customer service is very kind and patient.

5 years ago

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Mario

I feel secure in my home thanks to Frontpoint. The pricing is good, and the service is amazing. They answered many questions of mine. The equipment is very reliable.

5 years ago

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Verified Customer

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Xuening

Frontpoints customer support was very helpful and patient when I had a couple issues when trying to set up the system. They went step by step with me. They have all kinds of equipment's for different purposes, which I like.

5 years ago

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Verified Customer

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Thomas

Customer support is very friendly and quick to respond. They are also very forgiving when I accidentally mess up. When I received faulty sensors, new ones were shipped out to me pretty quick. Very excellent customer support.

5 years ago

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Verified Customer

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Joanne

Customer service is very nice, even when an alarm goes off and its our fault. The equipment wasn't as easy to set up as they said, and customer service didn't help. I also wanted to be notified when something came into view of the camera, but I was unable receive that service.

5 years ago

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Verified Customer

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Janice 44110

Well I feel a since of safety one thing I do wish that FrontPoint would call to see how the system is working but I love the FrontPoint security system.✅

5 years ago

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Verified Customer

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Jocelyn Philadelphia, PA

Easy to install. Excellent Customer service. I love that the customer service reps restate my question/concern so that I feel heard each time I call. No improvements.

5 years ago

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Verified Customer

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Pornchanok Ruengvirayudh Claremont, CA

Great service. Good quality. Easy installation. Although customer service is quick in calling back, but should be available 24/7 as this is about security issues.

5 years ago

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Anonymous Colorado Springs, CO

They've always been responsive the times that I've spoken with them. The main panel is a little old, it could be newer with a touchscreen or something.

5 years ago

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Braun Traverse City, MI

They were helpful in getting it set up, it was easy to set up and use. Their sales person seemed to be sort of less high-pressure and more knowledgeable about the product.

5 years ago

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Verified Customer

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Tom G

I Purchased a home security system from them a few months ago. While the system took time to install, it seems to work well and they have great customer service

5 years ago

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Cassandra Brooklyn, NY

They are available whenever I need them, and they are quick to answer our questions. It's convenient, easy to use, and everyone has been very helpful.

5 years ago

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Verified Customer

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Aderiaun Long Beach, CA

I thought it was easy to set up. They have good customer service, I just don't know how to work the system. I don't know how to arm it without going online. There's nothing on that front desk to tell you how to work it, they just send it out and have you set it up yourself as if you're a genius. I wish I could return in and get my money back, I hate it.

5 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. It is important to us that you feel confident using your system so we are going to have one of our Support Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon!

Aug. 9th, 2018

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M Indianapolis, IN

I occasionally get different information from different people, but they've been very understanding. Even when things like the fire alarm goes off because of cooking. The equipment does what it is supposed to do.

5 years ago

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Aaron Ryan Memphis, TN

They haven't really given us any support, instruction on how to use anything, or instruction on how to test it. It's very basic and I don't trust it to keep my house secure, once my contract is done I plan to switch to a different company.

5 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to answer any questions you may have and make sure you are comfortable with your system! Thanks again and we look forward to speaking with you soon.

Aug. 27th, 2018

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Kristina Crenshaw Graham, WA

The equipment is good, and I haven't had any problems with it. Frontpoint has the best overall rating on the internet. I haven't used their customer service much, but every time I call they're cordial and efficient.

5 years ago

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Cheryl

Good service and affordable. Called and had prompt service. Equipment arrived quickly and customer service on hand to assist with any problems had with install.

5 years ago

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Scott Craig

It's easy to install on your own. They are quick to respond, even if the alarms accidentally gone off. They also help you with any questions or concerns you might have.

5 years ago

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Tina Whitney

You need to be very careful about what they promise you, you don't always get it unless it's in the contract. But, it is very user friendly and whenever you call in you always get a human being.

5 years ago

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Jennifer Jacobus

I like the price and being able to do it myself and not be in a contract. They technology is advanced, and they answer all of my questions every single time.

5 years ago

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Anonymous

They have better technology and it's less expensive than some of the other companies we looked at. They're usually quite prompt in answering and are always really helpful.

5 years ago

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Joe Flores El Dorado Hills, CA

They stayed with me through every step of the process when I needed to install. It's pretty much straightforward in getting everything set up and activating.

5 years ago

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Justine

The app has been glitching lately. I've tried to lock things but it wouldn't go through or took awhile, similar to unlocking. Otherwise very happy with the app service which makes using the system very easy.

5 years ago

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H.W.

They have been pretty helpful with anything I've needed. The only thing is that I would have preferred it if someone had come out and installed everything for me. It would also better if the equipment wasn't just stuck to the walls or windows.

6 years ago

Reply from Frontpoint

We're glad to hear that our Support Team has always been right there to help you. Thank you for your feedback and please let us know if you ever need anything moving forward.

May. 21st, 2018

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Andrew Kim

The main reasons I got it were the ease of use of the equipment and the cellphone app that they had. The equipment is good but it looks older. Customer Service is extremely courteous and helpful.

6 years ago