Name: Frontpoint
Rating: 4.1

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Verified Customer

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Daryl Washechek

It is alright but probably would not invest again. Not able to shut system off while home so it is annoying. System looses connection with door alarms all the time

4 years ago

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Verified Customer

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Latasha Sharp

I feel it's been a horrible experience I've been paying for a system that does not work. Customer service has a bad attitude when you call for them to help you. Can't wait to contract is over.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 3rd, 2019

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Verified Customer

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Shannon Jones

Horrible service. My alarm went off in the middle of the night and I could barely here it. The doorbell alarm didn't fit and I paid too much. I don't feel secure at all with this service.

4 years ago

Reply from Frontpoint

We apologize for any negative experience you may have had with us, as that is certainly not our goal here at Frontpoint. We'd like to take a moment to make things right, which is why one of our Support Supervisors will be reaching out to you shortly. Thank you for your feedback and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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Patt

I'm not that satisfied with it. Every time I call it takes about 2 hours. I keep getting cellular failures. Everything I bought it for does not work.

4 years ago

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Verified Customer

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anonymous

They weren't able to answer my questions. It's lacking a lot of features. I can't disable the notification of doors open or doors close.

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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Verified Customer

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David Mantua, OH

Very competent people on the phone. It's sophisticated yet easy to understand and operate.

4 years ago

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Verified Customer

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Misty

I love the app on my phone. I haven't had any problems with it. They are very friendly and helpful.

4 years ago

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Loyal

I am not happy with Frontpoint at all. They said if I didn't like it, I could send it back and get my money back and when I wanted to do that, they wouldn't give it to me so now I have the system and am not using it at all.

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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Verified Customer

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Anonymous Freeland, PA

I've had quite a few issues with getting this to operate properly. I've replaced a couple of parts. I still haven't decided whether I'm going to keep the system or not.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 15th, 2019

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Verified Customer

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Melanie Punta Gorda, FL

I had a false alarm and the customer service hung with me until I got it right. The system appears to be pretty good.

4 years ago

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Verified Customer

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Michael Louisville, KY

Normally a human calls me from Frontpoint. I do have difficulties for certain equipment.

4 years ago

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Verified Customer

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James Trenton, NJ

I've had no complaint. They've always been friendly on the phone. It's easy to use and it's small.

4 years ago

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Verified Customer

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Shannon Draper, UT

The best thing about Frontpoint is that you can operate the system throught the app.

4 years ago

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Verified Customer

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Raeley Edmond, OK

They are always very helpful and friendly. I feel safe and I like the easiness of it all.

4 years ago

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Verified Customer

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Lee Cordova, TN

The wireless option is great and the app works well. They are very responsive and help give us what we needed.

4 years ago

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Verified Customer

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Seungpyo Los Altos, CA

Easy to use, install, and monitor. It has never failed me. It is always on time.

4 years ago

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Verified Customer

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Diana Schierbeck

Easy to install. Customer Service had been very helpful. No improvements needed.

4 years ago

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Verified Customer

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Rob Gaber

To date they have been fine. Slight issue only once and it was quickly resolved.

4 years ago

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Verified Customer

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Victor Martinez

Horrible. The equipment is always saying offline or has some kind of faulty issue. Tried calling customer service to help get it fix at least 4 different times but still nothing has been fixed.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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V Moniz

Horrible. Absolutely nothing, the alarm never properly functioned. Had to call customer service constantly. Spent endless hours on the phone with them, re-troubleshooting each time to never find a solution.

4 years ago

Reply from Frontpoint

Hello,

Thank you for your feedback. We wish you the best with your security needs moving forward, and if you do need anything please don't hesitate to reach out to us. Have a great day!

Sep. 12th, 2019

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Boni Dante

Not good an experience at all. I can't wait until end of the agreement that I have to swallow due hidden cost. Not been told that the service offered is only for a limited time.

4 years ago

Reply from Frontpoint

Hello,

We apologize for any negative experience you may have had with us, as that is certainly not our goal here at Frontpoint. We'd like to take a moment to make things right, which is why one of our Support Supervisors will be reaching out to you shortly. Thank you for your feedback and have a nice day!

Sep. 12th, 2019

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Verified Customer

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Lisa Marie Williams

I''ve truly enjoyed having the peace of mind the system offers in addition to the simplicity.

4 years ago

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Verified Customer

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Robert

Great customer service! Very quick to call me and have been very patient with false alarms.

4 years ago

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Verified Customer

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erica vitori-tate

Great service consistently when I call and have questions or need technical assistance

4 years ago

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Verified Customer

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Andrea Rothe

Love the customer service and easy to install, user friendly all the way around!

4 years ago

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Verified Customer

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Susan Young

I am not really impressed. My door will open and it does not register. I was in bed last night and it said it opened and it never did. Plus the voice is annoying

4 years ago

Reply from Frontpoint

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 11th, 2019

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Verified Customer

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Djoka

Excellent service - no used car salesman tactics like from the other 2 big companies

4 years ago

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Verified Customer

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Robert Christie

Customer service is great. They took care of our problem quickly and effortlessly.

4 years ago

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Verified Customer

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Stephen Pecoraro

Very nice to deal with! Other than a lower monthly fee I couldn't find another thing to improve!

4 years ago

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Verified Customer

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Maria

Each time I've called due to technical issues, they've responded quickly and thoroughly.

4 years ago

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Verified Customer

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Mark Shortridge

Nothing but problems from day one. Failure of sensors and equipment. Replacements over and over. Failure to report an alarm to center. I don't trust the alarm. Once out of contract I'll be canceling.

4 years ago

Reply from Frontpoint

Thank you for your feedback. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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steve sawyer

always responsive and helpfull - wish they had a low temp sensor for furnace out situations

4 years ago

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Verified Customer

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Daniel

They were very prompt and very helpful. We received everything very quickly. It's easy to use.

4 years ago

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Verified Customer

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Martin Poulsbo, WA

They've always been responsive to us when we needed something. It's easy to use.

4 years ago

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Verified Customer

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Arkady

I am a long time customer and it is easy to install by yourself and it is much cheaper.

4 years ago

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Verified Customer

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Curtis

Everything we've had happen has been easy to deal with. The price is good and it is easy to use.

4 years ago

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Verified Customer

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Lochlin

Our system doesn't really work and we're not sure how to fix it. It is nice having the sign in the front yard to deter burglars.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would be happy to have one of our Support Supervisors reach out to assist you with your system and make sure everything is working exactly how you need it to. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Dennis Roanoke, IN

You get a good value and good price. The service is prompt and it is good quality.

4 years ago

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Verified Customer

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Charlene

I get a lot of false alarms but it gives me peace of mind. They are quick to respond and kind and patient.

4 years ago

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Verified Customer

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Wendy

I'm sure it is common, but having the ability to arm it on my phone is convenient for me. There have been a few things I haven't been happy about. I wish I had gotten a ring.

4 years ago

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Verified Customer

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Tommie Irving, TX

Customer service has been difficult to contact at some times but I haven't had any problems with he equipment.

4 years ago

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Verified Customer

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Jacob Houston, TX

Couple small malfunctions but other than that everything seems to be fine. They've been easy and accesable.

4 years ago

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Andrea Fort Lauderdale, FL

Difficult to install and it's not user friendly. I have had terrible customer service. I was double billed for a doorbell and then one of the doorbells that blew up they told me that it was my fault not theirs.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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John Port Chester, NY

Wireless and was easy to install. It seems to be reliable equipment. No failures.

4 years ago

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Esther Bloomfield Hills, MI

I had 2 systems, my circumstances change and I only need one. They refuse to receive the other system back and now I'm stuck with the bill.

4 years ago

Reply from Frontpoint

Thank you for sharing your concerns with us. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Brian Cosby

Billing department needs to email invoices every month. My account has been charged twice in a month this month and nobody can tell me why. Need invoices so I can see what I'm paying for.....

4 years ago

Reply from Frontpoint

Brian, we apologize for any inconveniences you had regarding those charges. One of our Support Supervisors is looking into your account and will be reaching out to assist you. We appreciate you bringing this feedback to our attention and we look forward to speaking with you soon.

Jul. 29th, 2019

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Verified Customer

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Eric Giboyeaux

The system works as designed after months of troubleshooting and issues. Customer service was disappointing and the account manager was useless and was content with my dissatisfaction.

4 years ago

Reply from Frontpoint

Eric, our customer's satisfaction is one of our top priorities here at Frontpoint which is why we're going to have one of our Support Supervisors reach out to you shortly to address all of your concerns. Thank you for giving us your feedback and we look forward to speaking with you soon!

Jul. 29th, 2019

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Carolie

It's been "okay". I'm not impressed with the portal and even more unimpressed by the "Help" center online when trying to find an answer to a question.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Dianne Elephant Butte, NM

Okay but expensive and way too hard to get the camera to work. constantly loses its connection. if I had to do it again I would not buy it

4 years ago

Reply from Frontpoint

It is important to us that your system always works exactly how you need it to. We would like to have one of our Support Supervisors reach out to investigate that camera! At your earliest convenience could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon!

Jul. 30th, 2019

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Pam Ventgen

Easy to use. Seems effective. Feel much safer. Like that can leave upper windows open a crack.

4 years ago