Name: Frontpoint
Rating: 4.1

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Verified Customer

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Rosemary

The alarm system itself is great. They answer my calls right away. Good price,

1 year ago

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Verified Customer

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Kathy

I have just part of the new system and I've called in 3 to 4 times and they have not corrected the problem.

1 year ago

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Robert

They've been very helpful every time I've called and they got us the best deal.

1 year ago

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Anonymous

They have a good selection and it's easy to use and reliable.

1 year ago

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Andre

I've never had any issues with their equipment in all the time that I had it.

1 year ago

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Ronnie Jaloma La Habra, CA

Their customer service has always been something that impressed me.

2 years ago

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Ashley Esqueda Azusa, CA

It's fine, but the monthly subscription is expensive compared to other monitoring services like SimpliSafe.

2 years ago

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Verified Customer

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Jen Obrigewitch Wibaux, MT

Excellent customer service, easy to talk to a human not a computer.

2 years ago

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Bob Spies Albany, CA

Good equipment, good customer service. Would like extended contracts to cover equipment too.

2 years ago

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Alan Hess Kennewick, WA

Have had good responeses when I needed help or had questions?

2 years ago

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Bill Girten Corolla, NC

The devices work flawlessly and the technical support is exceptional.

2 years ago

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Linda Snell North Easton, MA

False alarms that call police. When I really needed alarm when my house was on fire it took them a half hour to call

2 years ago

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Anonymous Bradley Beach, NJ

The price is why I picked them. They are really good though the recording doesn't always work.

2 years ago

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Diana North Brunswick, NJ

Sometimes it comes apart but customer service is always very responsive.

2 years ago

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Adam Dincher Williamsport, PA

Equipment specifically sensors are not always the most reliable. Great customer service to remediate any issues though!

2 years ago

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Thomas

Everybody is pretty attentive and the equipment is easy. It was also easy to order.

2 years ago

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Srisha

Easy to use and less complicated. Sometimes there are issues with the notification program but all is good.

2 years ago

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Elwyn Jones East Orange, NJ

Because of the excellent service, quick response for an alarm off..

2 years ago

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David Washburn Bloomfield, IN

Good response time and customer support. They are knowledgeable and helpful.

2 years ago

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Kurt Green River, WY

It is simple and easy to use. They always respond to my needs.

2 years ago

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Verified Customer

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Hyacinth Port Orchard, WA

Customer service should be better, the people I talked with didn’t resolve my issues and they were really not friendly.

2 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at [email protected]

Jun. 1st, 2021

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Verified Customer

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Yohannan Brookline Station, MO

It’s economical and they are always quick to respond when I call.

2 years ago

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Angela Highland Park, MI

Very dissatisfied with the equipment. There isn’t anything good about it. I don’t feel their technical support is good enough for their equipment.

2 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at [email protected]

Jun. 1st, 2021

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Verified Customer

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Dan H Colorado Springs, CO

Customer service is excellent-should give discounts on upgrades

3 years ago

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PD Oliphant Columbus, IN

Follow up on triggers either accidental or otherwise were always thorough.

3 years ago

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Monte Wagner New Milford, CT

Easy to install and upgrade/expand, reliable, and good customer service

3 years ago

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Farrukh Ahmed Washington, DC

Worst Possible. They have been charging my credit card without authorization. I have also filed the POLICE REPORT against them. They need to be taught a lesson.

3 years ago

Reply from Frontpoint

Hello Farrukh, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Verified Customer

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Marie Waiters Brandywine, MD

Prompt support and service. I live the cost it's affordable

3 years ago

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Teri Richardson Antioch, CA

Great customer service , value for my money, knowledgeable representatives

3 years ago

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Jeremy New Haven, CT

Not very good anymore- constant equipment problems that they never tell me about... very high monthly fees... no incentives to stay with the company at all anymore

3 years ago

Reply from Frontpoint

Hey Jeremy, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Verified Customer

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Anonymous Suffern, NY

excellent. prompt service response to questions and issues.

3 years ago

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DH Edgartown, MA

Easy to use; excellent customer service. Video camera is not as good as Ring

3 years ago

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evan miller Richboro, PA

Ease of use, value for the money and stability of how it works.

3 years ago

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Ian Edgerton, MO

Love that is connects with the local law enforcement and they are pretty good about answering the phone.

3 years ago

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Miguel Delray Beach, FL

The service is good. They are always attentive when I call.

3 years ago

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Luis Buffalo Grove, IL

It is very easy to set up. It’s pretty straightforward. I like that it is pretty much wireless.

3 years ago

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Anonymous Trenton, FL

It was easy to install and the batteries are easy to replace. They have been responsive.

3 years ago

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David Woodland Hills, CA

Equipment seems reliable and they are very responsive. I like the cost of their cameras.

3 years ago

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John Sun Katy, TX

Customer service is the best! Always responsive and friendly.

3 years ago

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Cleo Falcao Floral Park, NY

So far it's been 3, great customer service. No need to improve.

3 years ago

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James Thomas Houston, TX

Wait times for customer service can be extremely,long sometimes

3 years ago

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Richard O Allen Murfreesboro, TN

Easy set up and all calls answered quickly by a real person.

3 years ago

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Mark F Barksdale, TX

Very dependable in an area where others could not provide services.

3 years ago

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Raymond Santa Fe, NM

Their system is easy to use. I would recommend it to a friend.

3 years ago

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Kennedra Bryans Road, MD

3 years ago

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Chris Roswell, GA

They have great responsiveness. They give you the ability to add on to your system which is great.

3 years ago

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Kristi Patterson Knightdale, NC

I have had good experiences with customer service when I have needed to call

3 years ago

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Tom Dedman Louisville, KY

Customer service is great . A little pricey but terrific help when you need it

3 years ago

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Bradford Little Shiloh, PA

What I really like has been their tech support and easy accessibility BY PHONE!

3 years ago

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Jim McCluskey

Limited positive comments. Problems with motion detectors never resolved. Removed doorbell camera. Will not expand or continue once completed.

3 years ago