Name: Frontpoint
Rating: 4.1

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Verified Customer

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Joseph Brookline, MO

It accomplished what I needed to do. It's quick customer service when you call.

4 years ago

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Jacob Chicago, IL

The best thing is that you can install all the equipment yourself. The price is good.

4 years ago

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Tatiana Disotell

I wish I have chose someone else for my home security. I am a single woman with no DIY skills--signing up with Frontpoint has been a mistake.

4 years ago

Reply from Frontpoint

Hi Tatiana,

Thank you for taking the time to share your experience with us. One of our Support Supervisors will be reaching out to you shortly make sure that your system is working the way you need it to. Let us know if you need anything else!

Sep. 12th, 2019

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Verified Customer

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Victor Moreno

I love it just wish that the notification would be more accurate when I leave my home

4 years ago

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Verified Customer

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Erica

I can be in my house and it says my phone has left the house and reminds me to arm it even though my phone is right next to me.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Sep. 5th, 2019

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Verified Customer

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Susanne

We love you don't have to have a land line phone. But you still get great security.

4 years ago

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Verified Customer

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Celeste Louie

Front point has be great this far. No issues and freat customer service.

4 years ago

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Verified Customer

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Anthony Purcell

Provide a better quality Doorbell Camera and a better motion detector that won't detect House pets.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. It is feedback, likes yours, that truly helps us grow as a company.

Sep. 5th, 2019

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Verified Customer

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Rod

They respond to alarms right away. The prices for devices could be cheaper

4 years ago

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Leonardo Cavallo

customer services is the best and the system performance it is great.

4 years ago

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jay

Ease of use and good customer service. Going to add camera to system

4 years ago

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James Mills River, NC

Frontpoint has been very reliable so far. It seems to work very well.

4 years ago

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Verified Customer

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Anonymous Abingdon, MD

I like how it operates. They put together everything and that's why I like it.

4 years ago

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Verified Customer

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Daniel

Frontpoint's system meets my needs and they have good customer service.

4 years ago

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Seth

I like the mobile access and I've never had problems with the equipment.

4 years ago

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Monty

It is easy to put together and it works. I haven't had any problems with it.

4 years ago

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Reginald

The system is very tight in the house. They always call and check up on us.

4 years ago

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Rick Boyd

The wireless door contacts are very flaky. I rarely use them because they continually go online and offline.

4 years ago

Reply from Frontpoint

Thanks for sharing your concerns with us. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in details and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Aug. 2nd, 2019

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Verified Customer

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Adrienne Battistella

The system would be great if I didn''t get alerts every other day that one piece or another is malfunctioning.

4 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so one of our Support Supervisors will be reaching out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jul. 30th, 2019

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Verified Customer

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charles cole

some technical issues, at times the unit light turns to a white key with red outline ????

4 years ago

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Chuck

Good. One or two items that were taken care of over the phone.

4 years ago

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David W

The experience has been good and the system has been really awesome.

4 years ago

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Kathy

Excellent in every aspect. I have not found any problems from this service yet.

4 years ago

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James Imperial, CA

Found them after doing some research online. The self installation is the best.

4 years ago

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Elizabeth

Easy to use but they should use better sensors that don't break as much.

4 years ago

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Anonymous

The customer service is the best. They are always courteous and very helpful.

4 years ago

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Tracey

This company sucks. I can't use two of the sensors. You can't get a hold of the people and when you do get a hold of them, they don't know the answers to the question.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019

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Brent Portland, OR

It was easy to install and they've always called on any alarms. It always seems to go off.

4 years ago

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Pritee Euless, TX

It was easy to set up. They ship pretty quickly and it's easy to use and navigate.

4 years ago

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Keidra Powe

Having issues with sky bell. It has not worked for the last few weeks. Tried troubleshooting myself.

4 years ago

Reply from Frontpoint

Keidra, thank you for bringing your concerns to our attention. We will have a Support Supervisor reach out to you to investigate the doorbell camera and make sure we get everything working exactly how you need it to! Thank you again, and we look forward to speaking with you soon.

Jul. 3rd, 2019

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Verified Customer

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John

Very good.... Better mobile appswould be nice.. Excellent customer service

4 years ago

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tony

excellent service, good products, tech support for help is very good

4 years ago

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Sandra Whittemore

Great customer support when setting it up and when problems arise.

4 years ago

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Ericka Danner

My experience has been great. The service and customer service

4 years ago

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Bob

Customer service has been excellent. But it''s not 24/7/365.

4 years ago

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Premel

Not very good. I have to constantly call customer service because something isn't working. We ate so tired if calling in we just don't bother to call in anymore.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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rich

have issues with some of the equipment reliability and failure. Have to buy extra sensors even when told other wise.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Kevin Barber

Everything has been great-delivery, easy set up, customer service.

4 years ago

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K Gooch

Easy to install, easy to use, and work great at alerting you about everything.

4 years ago

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Samantha Kansas City, KS

Frontpoint is very responsive. The system is easy to install.

4 years ago

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Deborah Youngstown, OH

Whenever I call, they are very attentive to my needs. I can install it myself.

4 years ago

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Matthew Buffalo, NY

It's convenient and you can use your cell phone when using the system.

4 years ago

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Eric

I really don't like much about them. Just another over priced service with cheap equipment. They can lower their pricing or offer the premium services at the lower prices.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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Rachel Portillo

I really like that every piece of equipment you get is preinstalled to work with eachother

4 years ago

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Mary Sparkman

Trustworthy and customer service is A plus, price is excellent

4 years ago

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Richard Enderica

Equipment and service work great at a fair compared to competitors.

4 years ago

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Sue Starr

They have been helpful on the phone with tech problems and questions.

4 years ago

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Elsa Adelanto, CA

Every time I call with an issue it is always resolved right away.

4 years ago

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Mitchell

Whenever I've had to contact them they've been very fair and reasonable.

4 years ago

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Sherlinda Love

I like the quick response to alerts and the Technical support services.

4 years ago