Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

3 years ago

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Verified Customer

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

3 years ago

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Verified Customer

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M E Golden Valley, AZ

When I have a question or need help with equipment, the staff members are right there to help. If alarm goes off you are immediately connected first by phone and if you can't be reached you get a text and email. Staff members are friendly and knowledgeable. In my opinion I think they are just wonderful.

3 years ago

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Verified Customer

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Bernard Lockport, LA

Keep up the good work. I am very satisfied. I like the comfort knowing my home is being monitored. The price versus what you get is relatively positive for the customer. There are no failures with the equipment. It meets my expectations. They are very customer oriented and work diligently to resolve your issues.

3 years ago

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Verified Customer

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Anonymous Pound Ridge, NY

Support is always responsive and polite. They know who I am when I call. Installation is simple. It functions well, the way it is supposed to. It has lasted four plus years on the original batteries. I think they should include the app in the standard subscription because it being in the premium subscription leaves people feeling underwhelmed with value.

3 years ago

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Verified Customer

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Christle Granger, IN

I chose frontpoint because it is self installation. It is easy to do. I have had some issues with the sensors. They are not cheap and I think they could do a better job replacing the equipment if it is faulty. I have moved to two different locations and have used frontpoint in these locations. There have been newer technologies released since I started with them and I have not been offered upgrades and I think for fifty dollars a month I should have the highest technology monitoring my house. They are pretty good with their customer service and the monitoring is great though.

3 years ago

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Verified Customer

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Mark Lansing, MI

I like their mobile app for my phone. I have been happy with how they have treated me as a customer. They’ve helped me out when I’ve had false alarms and stuff. Some of the false alarms have cost me money and I would like it if they dropped the prices.

3 years ago

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Verified Customer

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John North Haven, CT

My Frontpoint experience was great for the first few years. Fortunately we haven't had to utilize them for any true security issues but when we've had a few false alarms, they were very responsive. My two biggest issues are 1) the options available to you once you are out of contract. For example, the battery on my control panel swelled to the point where it was pushing out the battery door and no longer working. Thankfully I noticed before it exploded or overheated. But when I tried to work with Frontpoint to get a replacement battery, my options were either to try and buy one privately somewhere or upgrade to a new panel that no longer includes a touchscreen. neither option was ideal, so i've just continued using the unit without the backup battery. The other issue is the price. Frontpoint continues to be priced much higher than a lot of the newer competitors, who are essentially offering the same service for half the price (or less in some circumstances). Frontpoint should absolutely consider making their pricing more competitive or I would anticipate them being driven out of the market.

3 years ago

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Verified Customer

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Ann Crowder Petaluma, CA

While no one wants to experience a home invasion, Frontpoint was there for me when my home was recently broken into. I've had excellent customer service when needed and the ease of operating my system from an app is so helpful. I've never had a false alarm with Frontpoint's system--a great improvement over a prior security company.

3 years ago

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Verified Customer

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Lashone Grand Rapids, MI

The product is easy to use. They have the best price for a new home. Customer service is really diligent and efficient. If they are not able to fix things right then and there, they call back to solve the issue. I appreciate that they work really hard.

3 years ago

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Verified Customer

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Erle Traverse City, MI

I’m happy with front point. They have been there for me. It was pretty seamless transferring the service from the previous owner to me. When the alarm went off, they called in less than a minute. It is easy to use and it blends in.

3 years ago

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Verified Customer

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Peter San Francisco, CA

The best part is the ease of use with the app. Their customer service has always answered all my questions. Sometimes the battery on the on the command center unit or whatever it's called the control panel or the control panel don't last that long or there's a failure so that's something that they should working to. Also, some of our sensors don't always work.

3 years ago

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Verified Customer

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Jonathan San Diego, CA

Frontpoint's system is wireless so it's easy to install. I like the cost and flexibility. It's decent stuff but it's it's kind of cheap and we've had a few a few bugs with the control unit. But, customer service has been responsive and they've worked to correct issues when we've had them.

3 years ago

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Verified Customer

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Mary New Braunfels, TX

After I was told I'd get a return call from customer support, I waited over a week and a half to hear back from someone. I've only had problems with one sensor, because all the other ones have worked great. They are good at calling back when an alarm is triggered.

3 years ago

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Verified Customer

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Deirdre Indianapolis, IN

Whenever I've needed to call this company about fixing or replacing something, they send something out to fix it. When an alarm goes off, they're good at calling me back. Their security system is durable and holds up for a long time. It's easy to use and the keypad can be handheld if you don't want to mount it somewhere on your wall.

3 years ago

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Verified Customer

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Robert

My friends referred me to Frontpoint and I'm glad they did because they are very quick, concise, and helpful. We've had quite a few sensors stop working unfortunately, but I like that I can use my cell phone to monitor the system.

3 years ago

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Verified Customer

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Charleen Waynesville, NC

This company calls you promptly and give you a person to call if you need help with something. I've had their sensors in my house for about five years and I've never had them fail. The system is reliable and easy to install.

3 years ago

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Verified Customer

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Phyllis Surprise, AZ

I went with Frontpoint because they offered a great product and service. Sometimes my system gets disconnected and a tech works with me to fix it. The service was excellent in rectifying the problem. Everything in the system works and on the rare occasion that something goes out they replace it at no cost to me.

3 years ago

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Verified Customer

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Danny Toano, VA

When I need to call customer service, they connect me with an actual person easily. I like feeling safe when going out of town having this system. One thing I wish they would improve is adding on free things to loyal customers. I've been with them for several years and wish they'd offer new free things to existing customers.

3 years ago

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Verified Customer

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Anonymous Hubert, NC

You install this system yourself which is why we went with them. The security system has done everything we've wanted it to do. I get a lot of emails from them, but I wish they would call me with new things they are offering rather than just emailing it.

3 years ago

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Verified Customer

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Trien Houston, TX

I went with Frontpoint to be my business' security system because they have a lower monthly payment than other companies. They are usually very attentive when I call and they answer my questions with no issues. We had some initial issues with the sticky stuff they provided to mount our base, but we were able to figure it out with them. I really like the app they have to monitor and use the system. I wish they had a better system for billing invoices to businesses.

3 years ago

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Verified Customer

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Rodney Bellevue, NE

Customer support is easy to get a hold of and the system was easy to install. In fact, I was able to install it myself. Their app is user friendly. The only complaint I have is there is an annual fee I wasn't aware of, and then I had to pay a late fee on top of the annual fee.

3 years ago

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Verified Customer

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Bob Daffara San Diego, CA

We have had Frontpoint for 4 years and they do all of the things you would expect from a security firm, monitor the home when the alarm is set and give you a quick call if the alarm is activated.But, the do more when we changed internet providers one of there associates walked me thru resetting my cameras. This was no small feat, I worked on it for several hours before I gave up and called Customer Service. With in 10 minutes both my cameras were back up.

3 years ago

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Verified Customer

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Douglas greenwood

The service is excellent every time we had a concern or question or needed advice on how to adjust something they were there always there people are knowledgable and eager to help I think their training in house must be excellent

3 years ago

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Verified Customer

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Giulio Veglio Longwood, FL

They provide not only a great product , they also respond quickly to all alarms, The only suggestion is that they have a stronger adhesive in humid climates other than that they provide one of the best service compared to other companies I have worked with and the pricing is fair

3 years ago

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Verified Customer

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Miguel Espinoza

Was intially a bit difficult to initially install sensors because of type of windows home has, however robust technical customer service to help with technical issues. Once tech issue was resolved, installation was easier. Suggestion is to provide a digital table display instead of key pad.

3 years ago

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Verified Customer

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Jerome

Their customer service people skills are really good. They are knowledgeable in what they're doing and what they're dealing with. The only thing I don't like about their equipment is that they don't have the software to adequately keep the equipment up to date. My only suggestion is that they update their system and cameras to be in a much better position.

4 years ago

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Verified Customer

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Ric

I like that I don't have to wait two weeks for someone to come in. I can give a call and get someone to talk to and communicate with me in customer service. There have been a few growing pains as they've been growing, but I'm sure they'll be able to keep up the big work.

4 years ago

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Verified Customer

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Mark

It was a very easy system to set up ourselves. They were friendly and informative. They helped with any questions I had. We had no issues and the system works pretty well for us. Their system is reliable, and their customer support is easy to access.

4 years ago

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Verified Customer

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Barry

Frontpoint has a great reputation, although their customer service is sometimes hard to get a hold of. I've had challenges with some of their motion sensors. I think some of their other equipment can be improved and that their price should be reduced.

4 years ago

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Verified Customer

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Mitchell

The setup was easy because it uses the Verizon cell network, which is the company I have coverage with. The system has communication with the base station. Their customer service helps me everytime I call in. I love the piece of mind it gives me, but I wish they'd lower the monthly fee.

4 years ago

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Verified Customer

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Anonymous

Easy system. I’ve had them for years and only had to replace one thing. They are doing a great job. They are dependable. My alarm has gone off multiple times and they call immediately to make sure everything is okay. Wouldn’t use anybody else.

4 years ago

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Verified Customer

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Anonymous

Never had any malfunctions. It seems to be working properly. High quality. Peace of mind. They’re doing a great job. Any time we need help from them, they are efficient and friendly and get to the heart of the matter quickly.

4 years ago

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Verified Customer

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Matt

The best thing about using frontpoint is that you can use your phone to control it from anywhere. It is very customizable with what sensors you want on. They have good customer service anytime that I call. They have always been helpful with any questions and made sure we got what we needed.

4 years ago

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Verified Customer

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Stacey

The best thing is the ease of access. A suggestion would be to improve the door contacts and or the display system. The price for the products they offer and that I could install it myself and not wait to schedule it, is why is choose them.

4 years ago

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Verified Customer

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Jimmy

They always respond in a timely manner if something goes wrong and the alarm goes off even if I don’t need assistance. I think they are outstanding. Everything has been great with the reliability of the equipment. Everything is wireless and easy to install.

4 years ago

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Verified Customer

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Heidi

The cost and ease of installation is why I chose them. It is not connected to a hard wire. We don’t have to pay the perpetual monthly maintenance like we did with our last system. Customer service is pretty decent. I think it is a decent company though there a couple of things with the compatibility that would stop me from rating it the highest. I wouldn’t mind if they reached out periodically to tell me about possible new tools or features.

4 years ago

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Verified Customer

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William

Quality of the equipment is good. I’ve been a customer for three years and it has been solid. There is never a glitch. The monitoring fee is a little higher than some other companies but they have been responsive whenever we need anything.

4 years ago

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Verified Customer

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Hal Austin, TX

When we bought it, there were not a lot of WiFi enables alarm systems, that was a bug attraction. It is pretty easy to use with the iPhone app. It has worked as expected. Their folks are always knowledgeable and fast at answering when you call.

4 years ago

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Verified Customer

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Anonymous Omaha, NE

I like to be notified when the door is open and I also like that I can turn on the features that show that when I'm at home it has a different functioning than when I leave. My system worked relatively well. There are a couple of things that I don't like - the sensors aren't working exactly correct. They are always responsive and I think it's a good value for my money. I would like to hear from them more often- like to get more updates or information on anything that's new out there because I don't really get any communication from them.

4 years ago

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Verified Customer

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Craig Pasco, WA

Anytime I've had problems they've sent replacements and even went above and beyond what they needed to do. I like just knowing that everything's secure and being checked and looked at. They always get back to me and answer my questions.

4 years ago

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Verified Customer

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J Greenwell Springs, LA

Recently I've had a problems with the battery and I think there should be some type of indicator to let you know that the batteries are going low I like that its wireless. Whenever I have to call them, they call back right away. When the batteries are going low there should be some kind of indication and they should offer more equipment that links to the system.

4 years ago

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Verified Customer

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JC CARREIRA

THEY SYSTEM CAN BE PRIMITIVE AT TIMES I WOULD LOVE A COLORED TOUCH PANEL DISPLAY BUT IT WORKS TO SECURE THE HOUSE. I HAD A FEW ISSUES WHICH WERE RESOLVED AT NO COST TO ME WITH TECH SUPPORT AND NEW SENSORS BEING PROVIDED. AND THE APP NEEDED AN UPDATE ONCE

4 years ago

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Verified Customer

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James

You can do it yourself. Set it and forget it. You don't need a technician. It's more convenient for the everyday household. I haven't had a bad experience with customer service. Some of the sensors do not read 100% everytime a door opens or closes.

4 years ago

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5 Toledo, OH

I can access it through my phone and that is very convenient for me. I haven't had any issues or problems. We had to get a few perks straightened out and we had to talk to maybe 2 or 3 people and the last person I talked to got everything straightened out.

4 years ago

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Verified Customer

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Danielle St Louis, MO

It's definitely a great company. I feel like they stand behind their wok and their product, which is awesome. I had a housefire and they were good at reaching out to me and let me know the fire department had to get into my home. The quality of the camera is perfect. I like that they provide wireless equipment.

4 years ago

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Verified Customer

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Aron Rhoads

I really like what Frontpoint has to offer and how you can ala carte add additional things to your security system at any time. The only problems I have had is the alarm is sometimes disarmed in the morning even though I armed it and the adhesive for the door sensors fell off our basement door one night and set the alarm off at 3am. These don't happen very often, but I do wish they could be addressed. Overall I like the service I am provided.

5 years ago

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Verified Customer

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Matthew Park

Customer service and service of product is great. Account management needs help. Both my brother and I were constantly called for 3 months to pay a bill for the hub that was returned after our house caught on fire from a lightning strike. The representatives confirmed they received the hub for 2 months after verifying, however the phone calls and emails kept coming.

5 years ago

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Verified Customer

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Cynthia Tanyan

Overall I've been satisfied. What I like best is the customer service- speaking to a human is easily accessible whenever you need it, unlike some other less expensive services. The accessible customer service is why I chose them. They seem to have a policy for a representative to repeat back everything you say when calling in for support, gets a bit annoying. But overall I appreciate them being there when needed.

5 years ago

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Verified Customer

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Bill C.

Frontpoint team is available any hour of the day and night. The frontpoint technology is the best of anything out there and unlike other similar technologies Frontpoint cant be fooled or gotten around. As an engineer I wouldn't have any other system.

5 years ago

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