BlueCross BlueShield

the worst. Nrt 1.5 B in profit yet raising our coverage again by 30%. Hours on hold to get someone to nowhere. Would not recommend to my worst enemy.

Great company to provide affordable health insurance for medical and dental expenses.

In my experience BCBS processes claims quickly, within a few days of submitting. Their submission process is straight forward and when questions do arise requiring clarifying information I've found the customer service reps (via phone and their secure messaging system) to be quite helpful, knowledgeable, and reasonable in getting the claim moving again. If you make a minor error in your claim form, their reviewers use common sense and generally compare the invoice and process the claim accordingly. Aside from one example where a medical provider made a mistake in assigning an out of network therapist, I've had no issues getting prompt payments and addressing questions when needed. I will look to keep BCBS as long as possible, presuming they continue to maintain that level of good service. I write this review in the context of comparing BCBS to my (now former) dental insurance provider (Aetna Dental) who I just dropped after 18 years, because they seemed to use every bureaucratic maneuver possible to delay claims, lose correspondence, and generally be unhelpful in processing claims that should be routine in nature. There is no comparison.

Ive had BlueCross BlueShield for years, and Ive never had in troubles with my medical bills. Its a great insurance company and covers almost everything. I highly suggest this insurance company for you and your family.

The customer service has been amazing! And I like the small copays for Dr visits!

Went to the doctor yesterday to get treatment for something. My doctor wrote me a prescription and I dropped it off at the pharmacy. Later I get a message from the pharmacy that my insurance doesn't cover that brand and has a preferred brand. Now the doctor is out and I can't get the brand changed. It's already been over 24 hours since I sought treatment and got the prescription I need. Now that the doctor is out, I can pay out of pocket for my prescription when I already pay these jerks 700 a month or my treatment will be delayed for days or weeks until I need surgery to fix something that could have been stopped in a couple days all because Blue Cross has a preferred brand. This company sucks, always has.

I've had this health insurance since I became a federal employee in 1984. I've had no issues, problems of any kind, or payment disputes with this company.

I had blue cross blue shield for 3 years when I was with my old job. They had a lot of providers in my area that worked great.

My family has had BCBS for many years through my mom's work. We like the website features and that the insurance is widely accepted. Their response to an out of town emergency surgery was outstanding!

I enjoy the services, but wish they had a better handling for expenses for mental health coverage

They are horrible! The coverage isn't enough and the deductibles are ridiculous.

Love this company. They call and give you a welcome. Easy to work with. If you have a question just call them. They are always ready to help you.

Great deals and prices for you to be insured for all of your medical needs. Feel safe and insured.

We have had BlueCross Blue Shield for many years. They have always been great in paying claims quickly. Their customer service has always been quick to respond and find the answers to my questions or help empower me with knowledge that I have needed when there has been a discrepancy with a provider.

I had their coverage under Medicaid and I was paying so much for my monthly premiums and had to pay so much out of pocket and had very limited provider options. The insurance I have now is much better and I pay less.

They seem pretty available for assistance and any type of aid but they could have nicer people.

My favorite health insurance, customer service is very good, they answer your question immediately

Big network but not the best customer service. There are long hold times and it can be frustrating at times.

Have Blue Cross and I love having them as an insurance it can be difficult to keep track of actual bills and just statements.

My family is covered under blue cross blue shield, often my medical costs are accounted for.

Through Blue Cross Blue Shield I have been able to get all of my needed medicines covered, as well as doctors visits.

We have always had reliable insurance with bcbs they process their claims quickly

BlueCross BlueShield has the number one best customer service! The call time wait to be helped was minimal, my questions were taken seriously and I felt I was treated as a valuable customer.

BlueCross BlueShield has been great insurance company. They were quick to pay and to explain the benefits. The network and coverage has worked well for our family.

Ever since signing up with Blue Cross Blue Shield my medical bills have basically been covered. Coming from a low income household every penny helps and they've helped me save so much money. Anytime I need to call in someone is always very helpful.

We didn't last long with blue cross blue shield. It was hard because the doctors and hospitals close to us we had always used didn't take them. I had to find new pediatrician. When I called customer service a couple times because I was trying to find details on coverage and places to go they kept referring me to my policy. Isn't that what they're there for? to help with that?

I have BlueCross BlueShield of Florida and I have never had any problems with my insurance not being accepted somewhere. I have had to call their customer service a few times to get some things sorted out but they always resolved the issue for me.

Any questions I have about my insurance are always answers very quickly. Everyone on the phone is nice and all the literature Blue cross gives out is helpful. The biggest concern I have with BCBS is a lot of the providers in my area don’t take it.

I took care of my elderly mother for years. Blue Cross Blue Shield was the only insurance she would let me purchase for her. Served her well.

Really good plans for a lot of people. Accepted at a wide range of places, and very easy to work with.

I love this company!! They cover many different Dr offices on our area and have a great program called, “Blue point preferred provider” where your co-pay is half the normal cost if you go to the The point provider Dr. The website is very interactive and user-friendly. It has a fitness program on it where you can earn up to $25 a year in Amazon gift cards by doing their health programs. I have called in to talk to customer service on multiple occasions and have always gotten to a life person without a long wait time. Customer service has always been very helpful and answered all my questions

We were insured by Blue Cross Blue Shield through my husband’s employment for nearly many years. My husband was hit by a truck while riding his bicycle and was severely injured. Everything was covered as per the policy. The only thing that was annoying was that every submission for the same accident which included many providers was first denied as out of network. I had to call for each one to explain that he had been taken by ambulance to the hospital that was designated and hospitals are rotated which is covered. They didn’t flag the file that this was the case which seemed like it should have been automatic.

The coverage we had with BlueCross BlueShield was great. The only difficulty we have had is that they are somewhat slow to pay benefits. We received some bills that were a couple of years old. Super hard if you are on a tight budget.

Our family was insured by BlueCross Blue Shield for many years through my employment before I retired. They had very good coverage and we got what we expected from our coverage. The only negative was when we had to call about each claim that was denied as out of network when they were actually covered because the ambulance is on a rotation to emergency rooms and the charges are covered in spite of the ER being technically out of network. I wish they could have tagged the file so we didn't have to call on every claim but they paid and took care of it.

I received the coverage I needed while I was on bcbs. I never really had an issue.

BlueCross BlueShield has been a blessing for our family. They are a solid health insurance provider with a high regard for service. They have always been good to deal with for claims, service, or information. They are highly recommended as a top tier health insurance provider.

Overall they have been a good provider. Some of the things I think they could do a better job. My child had to have an x-ray done and the doctor didn’t have the equipment in their office so we had to go to the hospital and do an outpatient one. And of course they didn’t cover it because of it.

Good insurance company. Never fails to pay for my medical needs. The employees are very helpful.

Been with Blue Cross with my employer for over 10 yrs. Never had an issue with coverage. My children’s deliveries along with minor surgeries were covered with no issues.

There is so much red tape involved in accessing my benefits, it's easier to pay cash out of pocket than deal with these crooks. They won't send a bill, statement of benefits or ID card until they receive the first payment. So basically you'll pay for the first month, but still not have access to your benefits. Here is the phone call I had w a BS/BC rep just now. "Me: Hi, I haven't received a bill or an ID card or description of my benefits and my insurance is being denied by doctors I need to see." BS: "Well we can't send you a bill until we receive your first payment." Stupid me, I send them $540 a month and still can not use my medical insurance...what exactly am I paying for???? Grrrr

I called bcbs recently to inquire about how much they would pay for a procedure. The man was patient but not very helpful in that I couldn’t get the answer I needed. I usually have had a good experience with them , however, it was just that one time.

It seems to be really good, I don’t pay for it but it saves us a ton of money and is relatively inexpensive!

Readily accepted by variety of physicians in my area; premiums have increased to the point that my former employed recimmends Aetna as well as Blue Cross Blue shield

I have a medigap policy with Blue Cross. They are very good at paying claims and I have a lot of them. Sometimes they ar a little difficult to get a hold of but I rarely have to contact them which is a good thing!

terrible csutomer servive and never can find a in network provider

I have had several problems with them and cover my appointments.

Need to improve on their test approvals timetable and not immediately reject a request.

bad claim processing, people do not know their jobs, and are rude!

Excellent experience. Everything I needed I just visited their office in Little Rock and talk to our agent who was great and helped in any inquiry

RUN do not purchase BCBS . Use to be one of the best and is now one of the worst. They hire "vendors " 3rd party companies to micromanage how you can use your benefits. It should be illegal what their are doing especially joining with ASH network which is a joke.