I am with this company their customer service is excellent and they have offices that can be reached easily and you are welcomed when you get there, and they offer you coffee and water while you wait in a clean relaxing environment.

My company has used Blue Cross as its health insurance provider. They are good to work with but we haven't gone with them lately because of price. overall good experience just a little to expensive compared with our current company (Select Health)

This is the worst insurance me and my husband have ever had. With a high deductible of 10,000 and the only coverage that gets 100% without meeting the deductible is preventative. The reason i'm giving such a bad review is i learned that prenatal care is considered preventative. Blue Cross does not consider prenatal care preventive and will not cover one visit until we meet our $10,000 deductible. This does not include our premiums that my husband and i pay each month. There is no point in having this insurance when they cover nothing but a routine physical. i should just save the premium and put in into a health savings account. Blue Cross Blue Shield is the worst insurance company out there.

I have used Blue Cross for over ten years but will never use them again. In short, the use their ability to restrict coverage via their “investigational” terminology. I thought that our outrageous premiums provided protection but it does not. I hope and pray we go to a single payer system that minimizes this type of fraudulent behavior.

Too expensive i have bad asthma and sinus and allegries all my meds went up 2 to 3 time the cost. I cant afford them no more. Dont get it you wont be able get what you need.

They made a mistake and billed my old policy, and cancelled my new policy. I've been paying every month and didn't find this out until I was sick with a fever of 103 trying to get in to see a doctor. They made it impossible for me to see a doctor because the billing office was already closed. They couldn't help me that day, but said they would call back the following day to figure it out. Two days later they call me back to tell me that they can't help me with my request, and that I would have to jump through hoops to fix their mistake on my end before I would be able to see a doctor. I had to pay out of pocket for a doctor and my medication because they canceled my insurance even though I had been paying monthly. Also, it tells you that it covers one thing (example:birth control 100% cover) when you are enrolling, but after you sign up, your coverage magically changes.

Blue Cross Blue Shield overly scrutinize prescription coverage to the point of nickeling and diming it's customers. They are very inconsistent when it comes to what is covered. You can have a prescription that is covered one month and the next month it's not. Moreover, their automated phone handling service for incoming customer calls is confusing and wastes a lot of time for it's customers which results in unhappy and frustrating customer call. For the amount of money we pay, we deserve better prescription coverage and better first impression phone handling.

BCBS is the worst Health Insurance company I've ever experienced. 2 Knee surgeries in a year and they refused to pay for barely any physical therapy. I paid over 4000 dollars for REQUIRED physical therapy. They are extremely slow to follow up or don't call at all, and repeatedly gave me incorrect information of who I needed to contact to get appeal information.

Having ro change most of my Drs. as BCBS dropped Duke/Wake Med,had to argue multiple times to get necessary procedures covered one timw they pay the next they don't.They have lowered premiums but a procedure I had done in 2018 that cost me 1400 i now have to have on my other side one year later at same facility exact procedure on plan they said was comparable to my last year's which they no longer offer by the way is costing me over 2400 how is this comparable.I am so sick of this company NC insurance regulators need to do in depth audit of all this companies files .

I have never seen such a poorly run insurance company. In an effort to research my costs prior to seeing a dr, I was told by the dr that I could call my carrier to find out the cost for various ppt codes that they get paid by BCBS. I spent the better part of an hour on the phone with several reps who ran me thru the ringer and would not give me the info I needed. Not only is the premium amount crazy but the service is horrible. I would never recommend this company.

We had Blue Cross for more than 20 years. the only reason we don't have them now is because my company switched providers. When we were with them there was never any issues regarding claims and everything was always taken care of promptly. I would recommend them to those looking for a good, no hassle health provider for families.

Bluecross Blueshield has been our insurance provider for years. They have always taken care of me and my family!

We have been using Blue Cross Blue Shield for about 3 years now and we really haven't liked the high deductible plan we have had or the coverage. We have a large family with a lot of expenses so it's hard to pay so much for our deductible. This insurance company hasn't covered things as well as some of our past providers. Our dealing with customer service has been fine though. It's also hard to have IHC Hospitals out of their network as we have needed to take our children to the hospital near us and not been able to.

Blue Cross Blue Shield was the Health Insurance company when I worked in Granite School district. With a reasonable deductible and good premium I was always satisfied with their service

we have been with Blue Cross Blue Shield for many years. during the many years we have been on their programs we have also checked out many other service carriers and always stayed with them. We love the doctors that will take our insurance. My husband is a retired doctor and has referred many of the doctors under this plan because he worked for them many years and felt they were very honest doctors and that the company did care about their clients.It is easy to talk to them in the billing department if there is ever a problem.

That's my insurance company. Overall I do not have any complain about it. All the doctors I need I can schedule a consultation easily and I never had issues. Customer service is great, I had to call BlueCross 2 times and I had a good experience.

I have had BlueCross BlueShield insurance coverage off and on since I was in college. The coverage and customer service remain impeccable and I highly recommend them. They send monthly updates on my coverage along with my usage and any concerns. They are truly concerned with me and my family receiving the best medical available.

Our favorite insurance we have had is Blue Cross Blue Shield. Their coverage of different things was very good. We also really liked their network of doctors and hospitals and urgent care facilities. It was very nice to know that they had such a wide range of coverage that was covered in network.

Worst of all they lie. I have been fighting them for 3 wks, my blood pressure med that I've been on for 12 yrs is no longer covered. They state, and this was on the form I received yesterday, that I have to have tried and failed 2 meds to get on the one I'm on. I DID! 12 yrs ago. When I called, they said that same thing, I said, I DID, well, then it turned into my doctor didn't send that info, THEY DID, then it turned into that I didn't try the ones THEY say I have to try, and it's not 2 but 3! I am sick and tired of the insurance companies deciding that they know more than the doctor. They will screw over and over, and when you point out what is in writing from them, THEY LIE! so now I have to start all over again, after 12 yrs. The fact that between myself and my employer pays over $800 a month, is robbery.

No, better alternatives at a fraction of the cost. Cancellation is impossible to make it happen after you get it.

Decent premiums and over all pretty good coverage. Large PPO network to choose your own provider.

I enjoy being able to go to multiple locations but it is had to find out which services are a preferred provider

They think certain groups of people cannot get certain diseases. Apparently if you're 30 you cannot get acid reflux. What's next? They tell you that a 5 yo can't get cancer!? There is no medical reason for them to keep taking medications out while charging more.

we had bluecross blueshield several years ago but the rates were too high. we had to switch insurance companies but when we were with them they were easy to work with

We used to have BlueCross BlueShield through my husband's past employer and the coverage was excellent. I don't recall ever having any issues during the 5 years we had it. Great company and very reputable.

We felt satisfied with the list of providers we could choose from. We also had great interactions with the customer service agents we talked with.

we had healthcare through Blue Cross for more than 20 years. As long as I can remember we never had one issue with a claim or with our claims being paid in a timely manner. Blue Cross was always a good provider for our family.

The customer service in Wyoming is just great. Everytime I give a call the ladies on the line are just so helpful and kind.

Horrible Company! Very inconsiderate of the members schedule when it comes to customer service hours! I've been paying over $565 every month since Oct 2018 and haven't been able to use my plan 1 time! I was never mail a packet! Never got my Member card! Never get a rep because my work schedule doesn't allow it! I cant register online for whatever reason i get errors and then tells you to call a number that closes at 4:30! But they sure do get their money from every check!!! Its a one sided relationship and they got their money and don't care of anyone's situation. If you can find another health insurance provider, do it.

HAVE BEEN VERY FAIR AND CONSISTANT THEY HAVE BEEN VERY TRUTFUL WITHTH ME

I've had them for a few years. We pay too much for to little customer service. If you call they will not help you navigate benefits or appeals. The app and website are always down. I'll be looking into other options next year.

This Health Insurance sucks! Last December 2018< I had an appointment with a Specialist for a follow up treatment. The day before my appointment, the Doctor called me to verify with my insurance because they claimed that I was inactive and changed on another group plan without my knowledge. When I received the two insurance cards for me and my wife, our family primary physician got changed without our knowledge. Blue Shield assigned us a doctor that we did not know and located quite a distance from us. We never called Blue Shield to change our Primary doctor and our plan, however, they went ahead and changed it without notifying us. I called Blue Shield on the day before my doctor appointment, the representative I talked to went to change back to our Primary doctor and said that I was on the same plan as before and would be receiving the new cards in 10 days. Guess what happened, the doctor had a problem with my insurance and I was inactive. I was very thankful that the specialist doctor treated me for free for that appointment. Additionally, the new cards arrived after 26 days compared to 10 days as I was told. My card was changed to my previous primary physician but not my wife. I called Blue Shield today, 1/15/19 to correct the issue and spoke with someone by the name of Alex and made me wait for so long hoping that he was correcting the issue. No, he was searching for the reason why it was changed. Later, he told me that my wife needed to call them herself. I told them that I am the Primary member, however, he insisted that she had to call them. I requested to speak to his supervisor and the supervisor told me the same way although I explained to them that this was an error on their part, not notifying me and they changed our Primary Physician and plan without our authorization and notification. Additionally, a prescription was given to me by the doctor and was not authorized by this Insurance although it was authorized before. BLUE SHIELD sucks and I will be switching to another health Provider. I SHOULD BE RATING THEM AS ZERO STAR, HOWEVER< THERE IS NO ZERO HERE.

BlueCross is amazing! I know i will always be covered and my co-pay is super cheap!!!

I had blue cross blue shield for most of my life and I honestly think they are one of the worst healthcare providers. They have the worse coverage and the most expensive plans.

BlueCross BlueShield is an awesome private insurance company! They are so helpful!

the most reliable health insurance my family has ever had. we've been with blue cross for years and wouldn't change a think. the coverage with them is great!

Basically, the worst ever. Ghetto insurance, I could actually do better in an alley on the south side of Chicago. I wish I had look at their reviews before I went with them. They are a joke. All their locations should be burned down.

didnt have the best customer service when i had them through my job. also had high copays

I've been paying for their most expensive plan. One trip to the drs office. Some blood tests, cardiogram... And the insurance didn't even cover half the charges. $500 out of pocket. I'm switching immediately.

I had this as my health insurance for one of my former employers. They covered pretty much everything I needed, but then again I didn't need anything MAJOR. The prices were okay - but I got discounted employee pricing through my job, so I'm not sure what their typical pricing scheme is.

never had an issue with day to day coverage and covered Mirena 100% only paid a copayment

We had Blue Cross Blue Shield with my husbands company and they were always great to work with and I never had to question any of my benefits.

Obscures your plan on their website, bounces you around and hangs up on you if you call, won't notify you if you have outstanding bills. Most health insurance companies are bloated and have a poor record of service, BCBS is no different.

I had BlueCross BlueShield for many years and enjoyed their insurance. Their coverage was great. I would definitely recommend them.

I have been under BlueCross BlueShield almost my entire life. Customer service has been pretty easy to work with and I feel satisfied by what I've gotten up to this point.

This is by far the best insurance I have ever had, never any issues. Co pays and medications were very low cost

We had this insurance for a while, and found that it was widely accepted, but had fairly high premiums and not as great coverage as some others we've had. Still, it was reliable and paid for reasonable health care without too many problems.

I have been insured with this company for a long time. They have exceeded my expectations for health insurance. Great experience all around. They don't keep you on hold for 30 minutes like other insurance companies. Well lead company in my opinion.

We have federal BCBS and it is the best. The customer service reps are always so helpful and knowledgeable. I call them all the time for referrals and they are great at explaining my medical bills. It's so easy to get pre-approval for procedures, when needed. Would never use anyone else.

My family has used BlueCross BlueShiled for many years and have always had great medical insurance. Their customer service is extremely helpful and always available.