Name: BlueCross BlueShield
Rating: 2.9

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Dr. San Tosh Salt Lake City, UT

Nice mobile app, updates every day about claims, mostly good costumer care, detailed explanation of benefits. But very convoluted, will end up paying a lot out of pocket costs, as there would he no clarity given before the service. My service provider says speak to your insurance and regence says speak to your provider. In this game, we will end up paying out of frustration, lack of legal medical knowledge and busy work. Copays and deductibles are reasonable. 20% coinsurance and the things they don't cover make this sometimes ridiculous expensive. Specially in a year like 2020.

3 years ago

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David Plainfield, IL

Full service medical insurance provider with broad network coverage and a huge selection of authorized providers. Billing services are quick and complete. Customer service reps are helpful and responsive regarding any questions or claims. Great choice for health insurance needs.

3 years ago

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Teri M. Logan, UT

I have been very satisfied with BLueCross BlueSHield as our health insurance. If I ever have any questions, they are quick to answer and help me with any issues. The biggest headache I had was trying to get a preauthorization, but the customer service representative helped walk me through the hang ups and even got on a three way call with the doctor to help solve the problem. Our coverage has been good and we have been extremely satisfied.

3 years ago

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Ashton Rogers Fayetteville, AR

I have been using this company for many years, probably 10+, for health and dental insurance and it has never failed me! Everywhere I have been to accepts this insurance and the customer service is always great. I lost my cards one time and they quickly sent me new ones in the mail.

3 years ago

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Cdavid St Louis, MO

BlueCross BlueShield is a superior insurance company, they are widely recognized and we have never had any issues with them. If we are away from home and needed medical attention we have always been covered even when in another state.

3 years ago Edited September 14, 2021

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Gbpe1 Richfield, UT

I had been with them for some years through my employment. They were the first insurance company I never had a hassle with. They always paid timely and the contracted amounts. You could always see where you were on their website with regard to deductible and OOP limits.

3 years ago

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Samantha Holland Denver, CO

We are on the Federal BlueCross BlueShield plan and have not had any issues. The coverage is great. We have never had any complaints with the customer service. They are always friendly and helpful, giving help and tips when needed.

3 years ago

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Leisha Logan, UT

We’ve had Blue Cross Blue Shield for 20+ years!! We’ve had great coverage and they are always will to pay what they are supposed to pay, instead of trying to get out of it. I wish it was cheaper, and I’d still be on it.

3 years ago

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Jaci Rhoades Bryant, AR

I have had blue Cross blue shield insurance for over 10 years. It is the best health insurance coverage I have ever had. I have a small deductible for a large family. Also, I never have any issues when a claim is made for my insurance to cover something.

4 years ago

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Suravi Chakraborty Spring Hill, FL

I’ve been with the Blue Cross Blue Shield long time I love my insurance the most thing I love about it covers my primary doctor only the one problem I guess they don’t cover some of my medication the service and the customer service experience and knowledge it’s really good

4 years ago

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Norma Grove Iowa City, IA

We have been customers with BC/BS off and in through our employer as teachers. We have since retired and have chosen them for our supplemental insurance as well due to their reputation and coverage. We feel they do a good job covering most of our medical needs. Our only disappointment is that our chiropractic care under our BCBS when employed was covered and now as a supplement it is not covered. But we find them fairly cooperative and friendly to deal with and their networks extend to most places in the US and abroad.

4 years ago

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Brittany Wilkinson Herriman, UT

I always had BlueCross BlueShield growing up. They always took great care of our family and when I got married I knew that I wanted to continue using this company I had grown to trust. They are a great insurance company and paid my medical claims in a timely manner. They also have a great network of approved doctors.

4 years ago Edited September 14, 2021

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Tiauna Anderson Salt Lake City, UT

Blue Cross Blue shield has been our insurance company for five years now and we definitely recommend them! I've had some billing issues from my maternity doctor and the customer service department helped me get them all fixed. They are great.

4 years ago Edited September 14, 2021

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Francis Soyer Issaquah, WA

I almost died of KETO ACIDOSIS a few years back and spent 10 days in the ICU because of it. Thanks be to god that we had BCBS-instead of having to pay a $35,000 hospital bill out of pocket we only had to pay $1500. Is our monthly premium expensive- yes but in this case it was worth every penny.

4 years ago

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NG ,

I really liked my plan, I was really mad when the "affordable" care act forced BCBS to discontinue the one I was on. My only complaints are related to the online explanation of benefits. I was mislead about how long online explanations of benefits are available, I was told 6 years but really it is/was 18 months. Also, when I got emails that a new explanations of benefits was available I had no way of knowing which one it was since the email had no date reference nor was there a "published date" or something like that online.

4 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

Well...it’s an insurance company so we set the bar low but, I’m grateful I have been able to keep my plans which they grand fathered in after all those years. I’ve only had one major surgery and BlueShield did take forever to pay the hospital (like over a year) but otherwise they have been easy to deal with when it comes to other basic payments. Their customer service is hit and miss. If you get someone who is giving you the run around, try calling back, you might get someone excellent right after.

4 years ago

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The Halls Hanover, MD

Even though I am a disabled veteran and get some of my health care through VA, my family have been using BlueCross BlueShield for many years. We've never had an issue as every doctor's office takes the coverage. I definitely see my family continuing use of BlueCross BlueShield.

4 years ago

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AJ & Maria Ferguson Riverton, UT

We have had BlueCross Blue Shield for many years. They have always been great in paying claims quickly. Their customer service has always been quick to respond and find the answers to my questions or help empower me with knowledge that I have needed when there has been a discrepancy with a provider.

4 years ago

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Mark Wells Dallas, TX

Ever since signing up with Blue Cross Blue Shield my medical bills have basically been covered. Coming from a low income household every penny helps and they've helped me save so much money. Anytime I need to call in someone is always very helpful.

4 years ago

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JDWain Tallahassee, FL

I have BlueCross BlueShield of Florida and I have never had any problems with my insurance not being accepted somewhere. I have had to call their customer service a few times to get some things sorted out but they always resolved the issue for me.

4 years ago

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Annie Robbins Pleasant Grove, UT

The website was easy to use to find information for finding doctors and also tracking my claims. I frequently recieved flyers in the mail about promoting healthy living. My son has asthma and I am grateful they recognized the care he was getting for it and sent me information to help with his symptoms and flare ups.

4 years ago

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Aunt Cathy Bay Saint Louis, MS

Wish we were still with them, tho they gotten pretty expensive.. But they paid EVERYTHING for my son's knew surgery and PT. there was no limit on appts he needed.. My hysterectomy , I think cost me $200 to $300. PERIOD!! They took care of us

4 years ago

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Zac Cannon Gulfport, MS

BlueCross is the insurance company I have used my whole life before and since I've been employed. They're definitely trust worthy and have decent rates for educators! Family plans are expensive, but luckily my wife and I have our own insurance through our separate work places.

4 years ago

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Brenda Mertes Houston, TX

I have never had any issues with this company. They are decently priced and cover a multitude of tests and procedures that my family has needed, without hassle. They are also very cooperative with my son's doctors when a peer-to-peer review is necessary.

4 years ago

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Amy Decker Bloomington, IN

We have used Blue Cross Blue Shield for our health insurance needs for many years. We have never had an issue with claims. We love that the company now offers an app, with instant and easy access to our account. With few exceptions, we have felt that the coverage is good, with good options and choices for providers.

5 years ago

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Beth Farmer Pleasant Grove, UT

We've had BlueCross BlueShield in the past. They were easy to work when we had a baby at the hospital and we had lots of hospital bills to go through. They were accepted at any of our local hospitals in Utah, where we live. We've had other insurance companies where we'd have to go to a specific hospital or Dr's office because our insurance wouldn't be accepted. But, with BCBS it seems almost anyone accepted them. That was the biggest plus in being their costumer.

5 years ago

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Craig Orem, UT

My family is currently covered by BlueCross BlueShield and have yet to find a single issue with them after a number of years. They always cover what they say they will and we haven't had any issues with payment or approval for some procedures we have needed. I would recommend them to anyone!

5 years ago

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wayne sanders Valley Center, CA

We had Blue Cross for more than 20 years. the only reason we don't have them now is because my company switched providers. When we were with them there was never any issues regarding claims and everything was always taken care of promptly. I would recommend them to those looking for a good, no hassle health provider for families.

5 years ago

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Brandie Rudy West Jordan, UT

I have had BlueCross BlueShield insurance coverage off and on since I was in college. The coverage and customer service remain impeccable and I highly recommend them. They send monthly updates on my coverage along with my usage and any concerns. They are truly concerned with me and my family receiving the best medical available.

5 years ago

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Helen Thompson Bountiful, UT

we have been with Blue Cross Blue Shield for many years. during the many years we have been on their programs we have also checked out many other service carriers and always stayed with them. We love the doctors that will take our insurance. My husband is a retired doctor and has referred many of the doctors under this plan because he worked for them many years and felt they were very honest doctors and that the company did care about their clients.It is easy to talk to them in the billing department if there is ever a problem.

5 years ago

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JAKE American Fork, UT

Our favorite insurance we have had is Blue Cross Blue Shield. Their coverage of different things was very good. We also really liked their network of doctors and hospitals and urgent care facilities. It was very nice to know that they had such a wide range of coverage that was covered in network.

5 years ago

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janalee sanders Valley Center, CA

we had healthcare through Blue Cross for more than 20 years. As long as I can remember we never had one issue with a claim or with our claims being paid in a timely manner. Blue Cross was always a good provider for our family.

5 years ago

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Jeffrey Salas Gilbert, AZ

I have been insured with this company for a long time. They have exceeded my expectations for health insurance. Great experience all around. They don't keep you on hold for 30 minutes like other insurance companies. Well lead company in my opinion.

5 years ago

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Tamara Krause Jacksonville, FL

We have federal BCBS and it is the best. The customer service reps are always so helpful and knowledgeable. I call them all the time for referrals and they are great at explaining my medical bills. It's so easy to get pre-approval for procedures, when needed. Would never use anyone else.

5 years ago

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Jennifer Castillo Mesa, AZ

I have used BlueCross BlueShield my entire adulthood. My rating is based on the Federal Plan, not BC/BS of AZ. If I were not on the Federal plan, I would not give a high review. EVERYBODY diserves to be able to afford this quality of coverage.

6 years ago

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Tori Miller Draper, UT

The price for our familys health insurance was very reasonable. They were always very helpful and easy to work with. It was very hard to find many providers in our area, that were reputable and ones that we wanted to use. The network of providers needs to be increased for us to use this insurance again. But no complaints on price or customer service.

6 years ago

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Kimberly Maddock Pleasant Grove, UT

I recently had my first baby and we had BCBS as our insurance. The insurance was so comprehensive that I only ended up paying $250 for all my appointments and having a csection delivery. Their customer support was so helpful and their coverage was amazing.

6 years ago

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Joy Henry Pleasant Grove, UT

BlueCross BlueShield was my moms health insurance company and i don't know what we would have done without them. They covered her medical bills and allowed for her to always receive the treatment she needed. She passed away about a month ago and we were very grateful for her health insurance. Thank You!

6 years ago

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tini mapu Orem, UT

This was one of the first companies that I had insurance with. They had great benefits. They were a little more on the pricey side, but it seriously was worth it. When I switched companies I no longer could use them. I wish I still had them . Very big and well known company.

6 years ago

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James Winnie Gilbert, AZ

Health insurance is really confusing, but that said these guys make it as easy as possible. My plan is free for employee and starts covering after $5,000 is spent. They don't require a PCP, only that who you see is in-network. The discounts for being insured apply, then after the $5,000 is spent it splits 80/20. Good service when I call, quicker than you'd expect, and very helpful.

6 years ago

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Kip Fowler Pleasant Grove, UT

We have liked our health insurance BlueCross BlueShield because they file our claims in a timely manner and try to save us money when they can. I also like that our copay is affordable at $15 instead of $30 like our previous plan.

6 years ago Edited September 14, 2021

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L. Fowler Pleasant Grove, UT

We have liked the overall experience we've had with BlueCross BlueShield. The on line program is a little out of the ordinary. I have a hard time being able to view my children's health care because each individual has their own account. I feel as a parent or legal guardian our accounts should all be link so that I can manage my children's accounts along with my own.

6 years ago

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Casey

Great customer service with BCBS. I really appreciate how their website give tips on how to save money and find doctors and services in network. They always send prompt billing breakdowns so you know exactly how much was charged, how much they paid, and how much you owe.

6 years ago

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Jonathan Bennett East Setauket, NY

Awful. They do not cover a dime of anything until the deductible has been met. My company used to have UHG and they would still cover most things. BCBS does not, so their high deductible plans are absolutely beyond worthless. Garbage insurance "provider".

7 months ago

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Ellen Bramblett Steamboat Springs, CO

Would not cover anyRX the doctors wrote. Canceled my insurance in enrollment time. BCBS was taken the premium out of my bank account for 3 months now. have had to pay the bank 25.00 for canceling the payments. It has been a real pain & it isn't over yet.

8 months ago

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Lisa Imes DeMotte, IN

BCBS is a great company. Customer service is really nice, they can help you find a dr., or just help out with questions!

9 months ago

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Don B St Louis, MO

Worse insurance company ever. As others have stated they take your money and then don’t cover you. I would like to understand how many others out there are having issues getting coverage for diabetic prescriptions. Been trying for over a week to get needed needles so I can take my insulin. Even went to CEO of both BCBS and the company Prime Theraputics this use. Still no resolution and as of Sunday I am out of insulin needles. They don’t care. My doctor wrote a prescription. First time needed needles they were fully covered. Picked them up with my first insulin order. The insulin order was 30 days and was given like 100 needles. Second insulin order no needles. Didn’t need them as I had needles left. 3rd insulin order was for 90 days and doctor changed it from 1X per day to 2X per day. So I now need needles. Told that they are not covered as they are only covered when picked up with insulin. Really? The doctor gave me a refill. Normally refills are when you need them. Dr. Knows nothing about need to pick up together nor did I. Where does it say that? Why would they need to be picked up together? Do the simple math BCBS. CEO won’t reach back out directly and has not gotten resolution from anyone at either BCBS or Prime. So I will not be able to take proper meds. Time to find out who all else is struggling g to get proper coverage after they are more than glad to take my payment for coverage.

1 year ago

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Robert Horn II Pahrump, NV

During a period prior to having work benefits, I had BlueCross BlueShield. It saved me a bundle of money when I had to have back surgery after a fall from a ladder.

1 year ago

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Lori A Colbert Coventry, RI

C. A gave me the best customer service I've ever had. She was patient, kind, and very helpful to me. Took her time explaining everything. Thank you again L. Colbert

1 year ago

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Jamie Dozier Spring, TX

I'd like to say that my company decided to go with BCBS because of the service and promises to their employees. As soon as money changed hands it all changed for the worst. I have been on a type 2 diabetic med for over 2 years. and been using Ozempic that has been approved by BCBS of Texas . As soon as BCBS of Alabama took over. They are declining my RX and telling me to take other drugs. all of the supporting documents have been supplied by the Doctor and patient to BCBS of Alabama that I have been on Ozempic for over 2 with good results. When does an insurance company tell the patient what drug to take. Do give credit to the customer service call in. they take all the request to pass on the review committee and have seen that I have given all the proper supporting doc for approval.

1 year ago Edited June 16, 2023