Name: BlueCross BlueShield
Rating: 1.6

star star star star star_border

Teri M. Logan, UT

I have been very satisfied with BLueCross BlueSHield as our health insurance. If I ever have any questions, they are quick to answer and help me with any issues. The biggest headache I had was trying to get a preauthorization, but the customer service representative helped walk me through the hang ups and even got on a three way call with the doctor to help solve the problem. Our coverage has been good and we have been extremely satisfied.

5 years ago

star star star star star

Ashton Rogers Fayetteville, AR

I have been using this company for many years, probably 10+, for health and dental insurance and it has never failed me! Everywhere I have been to accepts this insurance and the customer service is always great. I lost my cards one time and they quickly sent me new ones in the mail.

5 years ago

star star star star star

Cdavid St Louis, MO

BlueCross BlueShield is a superior insurance company, they are widely recognized and we have never had any issues with them. If we are away from home and needed medical attention we have always been covered even when in another state.

5 years ago Edited September 14, 2021

star star star star star

Gbpe1 Richfield, UT

I had been with them for some years through my employment. They were the first insurance company I never had a hassle with. They always paid timely and the contracted amounts. You could always see where you were on their website with regard to deductible and OOP limits.

5 years ago

star star star star star

Samantha Holland Denver, CO

We are on the Federal BlueCross BlueShield plan and have not had any issues. The coverage is great. We have never had any complaints with the customer service. They are always friendly and helpful, giving help and tips when needed.

5 years ago

star star star star star

Leisha Logan, UT

We’ve had Blue Cross Blue Shield for 20+ years!! We’ve had great coverage and they are always will to pay what they are supposed to pay, instead of trying to get out of it. I wish it was cheaper, and I’d still be on it.

5 years ago

star star star star star

Jaci Rhoades Bryant, AR

I have had blue Cross blue shield insurance for over 10 years. It is the best health insurance coverage I have ever had. I have a small deductible for a large family. Also, I never have any issues when a claim is made for my insurance to cover something.

5 years ago

star star star star star

Suravi Chakraborty Spring Hill, FL

I’ve been with the Blue Cross Blue Shield long time I love my insurance the most thing I love about it covers my primary doctor only the one problem I guess they don’t cover some of my medication the service and the customer service experience and knowledge it’s really good

5 years ago

star star star star star_border

Norma Grove Iowa City, IA

We have been customers with BC/BS off and in through our employer as teachers. We have since retired and have chosen them for our supplemental insurance as well due to their reputation and coverage. We feel they do a good job covering most of our medical needs. Our only disappointment is that our chiropractic care under our BCBS when employed was covered and now as a supplement it is not covered. But we find them fairly cooperative and friendly to deal with and their networks extend to most places in the US and abroad.

5 years ago

star star star star star

Brittany Wilkinson Herriman, UT

I always had BlueCross BlueShield growing up. They always took great care of our family and when I got married I knew that I wanted to continue using this company I had grown to trust. They are a great insurance company and paid my medical claims in a timely manner. They also have a great network of approved doctors.

5 years ago Edited September 14, 2021

star star star star star

Tiauna Anderson Salt Lake City, UT

Blue Cross Blue shield has been our insurance company for five years now and we definitely recommend them! I've had some billing issues from my maternity doctor and the customer service department helped me get them all fixed. They are great.

5 years ago Edited September 14, 2021

star star star star star

Francis Soyer Issaquah, WA

I almost died of KETO ACIDOSIS a few years back and spent 10 days in the ICU because of it. Thanks be to god that we had BCBS-instead of having to pay a $35,000 hospital bill out of pocket we only had to pay $1500. Is our monthly premium expensive- yes but in this case it was worth every penny.

5 years ago

star star star star star_border

NG ,

I really liked my plan, I was really mad when the "affordable" care act forced BCBS to discontinue the one I was on. My only complaints are related to the online explanation of benefits. I was mislead about how long online explanations of benefits are available, I was told 6 years but really it is/was 18 months. Also, when I got emails that a new explanations of benefits was available I had no way of knowing which one it was since the email had no date reference nor was there a "published date" or something like that online.

5 years ago

star star star star star_border

MARIE-NOELLE MARQUIS Los Angeles, CA

Well...it’s an insurance company so we set the bar low but, I’m grateful I have been able to keep my plans which they grand fathered in after all those years. I’ve only had one major surgery and BlueShield did take forever to pay the hospital (like over a year) but otherwise they have been easy to deal with when it comes to other basic payments. Their customer service is hit and miss. If you get someone who is giving you the run around, try calling back, you might get someone excellent right after.

5 years ago

star star star star star

The Halls Hanover, MD

Even though I am a disabled veteran and get some of my health care through VA, my family have been using BlueCross BlueShield for many years. We've never had an issue as every doctor's office takes the coverage. I definitely see my family continuing use of BlueCross BlueShield.

5 years ago

star star star star star

AJ & Maria Ferguson Riverton, UT

We have had BlueCross Blue Shield for many years. They have always been great in paying claims quickly. Their customer service has always been quick to respond and find the answers to my questions or help empower me with knowledge that I have needed when there has been a discrepancy with a provider.

5 years ago

star star star star star

Mark Wells Dallas, TX

Ever since signing up with Blue Cross Blue Shield my medical bills have basically been covered. Coming from a low income household every penny helps and they've helped me save so much money. Anytime I need to call in someone is always very helpful.

5 years ago

star star star star star

JDWain Tallahassee, FL

I have BlueCross BlueShield of Florida and I have never had any problems with my insurance not being accepted somewhere. I have had to call their customer service a few times to get some things sorted out but they always resolved the issue for me.

5 years ago

star star star star star

Annie Robbins Pleasant Grove, UT

The website was easy to use to find information for finding doctors and also tracking my claims. I frequently recieved flyers in the mail about promoting healthy living. My son has asthma and I am grateful they recognized the care he was getting for it and sent me information to help with his symptoms and flare ups.

5 years ago

star star star star star

Aunt Cathy Bay Saint Louis, MS

Wish we were still with them, tho they gotten pretty expensive.. But they paid EVERYTHING for my son's knew surgery and PT. there was no limit on appts he needed.. My hysterectomy , I think cost me $200 to $300. PERIOD!! They took care of us

5 years ago

star star star star star

Zac Cannon Gulfport, MS

BlueCross is the insurance company I have used my whole life before and since I've been employed. They're definitely trust worthy and have decent rates for educators! Family plans are expensive, but luckily my wife and I have our own insurance through our separate work places.

5 years ago

star star star star star

Brenda Mertes Houston, TX

I have never had any issues with this company. They are decently priced and cover a multitude of tests and procedures that my family has needed, without hassle. They are also very cooperative with my son's doctors when a peer-to-peer review is necessary.

6 years ago

star star star star star

Amy Decker Bloomington, IN

We have used Blue Cross Blue Shield for our health insurance needs for many years. We have never had an issue with claims. We love that the company now offers an app, with instant and easy access to our account. With few exceptions, we have felt that the coverage is good, with good options and choices for providers.

6 years ago

star star star star star_border

Beth Farmer Pleasant Grove, UT

We've had BlueCross BlueShield in the past. They were easy to work when we had a baby at the hospital and we had lots of hospital bills to go through. They were accepted at any of our local hospitals in Utah, where we live. We've had other insurance companies where we'd have to go to a specific hospital or Dr's office because our insurance wouldn't be accepted. But, with BCBS it seems almost anyone accepted them. That was the biggest plus in being their costumer.

6 years ago

star star star star star

Craig Orem, UT

My family is currently covered by BlueCross BlueShield and have yet to find a single issue with them after a number of years. They always cover what they say they will and we haven't had any issues with payment or approval for some procedures we have needed. I would recommend them to anyone!

6 years ago

star star star star star

wayne sanders Valley Center, CA

We had Blue Cross for more than 20 years. the only reason we don't have them now is because my company switched providers. When we were with them there was never any issues regarding claims and everything was always taken care of promptly. I would recommend them to those looking for a good, no hassle health provider for families.

6 years ago

star star star star star

Brandie Rudy West Jordan, UT

I have had BlueCross BlueShield insurance coverage off and on since I was in college. The coverage and customer service remain impeccable and I highly recommend them. They send monthly updates on my coverage along with my usage and any concerns. They are truly concerned with me and my family receiving the best medical available.

6 years ago

star star star star star_border

Helen Thompson Bountiful, UT

we have been with Blue Cross Blue Shield for many years. during the many years we have been on their programs we have also checked out many other service carriers and always stayed with them. We love the doctors that will take our insurance. My husband is a retired doctor and has referred many of the doctors under this plan because he worked for them many years and felt they were very honest doctors and that the company did care about their clients.It is easy to talk to them in the billing department if there is ever a problem.

6 years ago

star star star star star

JAKE American Fork, UT

Our favorite insurance we have had is Blue Cross Blue Shield. Their coverage of different things was very good. We also really liked their network of doctors and hospitals and urgent care facilities. It was very nice to know that they had such a wide range of coverage that was covered in network.

6 years ago

star star star star star

janalee sanders Valley Center, CA

we had healthcare through Blue Cross for more than 20 years. As long as I can remember we never had one issue with a claim or with our claims being paid in a timely manner. Blue Cross was always a good provider for our family.

6 years ago

star star star star star

Jeffrey Salas Gilbert, AZ

I have been insured with this company for a long time. They have exceeded my expectations for health insurance. Great experience all around. They don't keep you on hold for 30 minutes like other insurance companies. Well lead company in my opinion.

7 years ago

star star star star star

Tamara Krause Jacksonville, FL

We have federal BCBS and it is the best. The customer service reps are always so helpful and knowledgeable. I call them all the time for referrals and they are great at explaining my medical bills. It's so easy to get pre-approval for procedures, when needed. Would never use anyone else.

7 years ago

star star star star star

Jennifer Castillo Mesa, AZ

I have used BlueCross BlueShield my entire adulthood. My rating is based on the Federal Plan, not BC/BS of AZ. If I were not on the Federal plan, I would not give a high review. EVERYBODY diserves to be able to afford this quality of coverage.

7 years ago

star star star star star_border

Tori Miller Draper, UT

The price for our familys health insurance was very reasonable. They were always very helpful and easy to work with. It was very hard to find many providers in our area, that were reputable and ones that we wanted to use. The network of providers needs to be increased for us to use this insurance again. But no complaints on price or customer service.

7 years ago

star star star star star

Kimberly Maddock Pleasant Grove, UT

I recently had my first baby and we had BCBS as our insurance. The insurance was so comprehensive that I only ended up paying $250 for all my appointments and having a csection delivery. Their customer support was so helpful and their coverage was amazing.

7 years ago

star star star star star

Joy Henry Pleasant Grove, UT

BlueCross BlueShield was my moms health insurance company and i don't know what we would have done without them. They covered her medical bills and allowed for her to always receive the treatment she needed. She passed away about a month ago and we were very grateful for her health insurance. Thank You!

7 years ago

star star star star star

tini mapu Orem, UT

This was one of the first companies that I had insurance with. They had great benefits. They were a little more on the pricey side, but it seriously was worth it. When I switched companies I no longer could use them. I wish I still had them . Very big and well known company.

7 years ago

star star star star star_border

James Winnie Gilbert, AZ

Health insurance is really confusing, but that said these guys make it as easy as possible. My plan is free for employee and starts covering after $5,000 is spent. They don't require a PCP, only that who you see is in-network. The discounts for being insured apply, then after the $5,000 is spent it splits 80/20. Good service when I call, quicker than you'd expect, and very helpful.

7 years ago

star star star star star

Kip Fowler Pleasant Grove, UT

We have liked our health insurance BlueCross BlueShield because they file our claims in a timely manner and try to save us money when they can. I also like that our copay is affordable at $15 instead of $30 like our previous plan.

7 years ago Edited September 14, 2021

star star star star star_border

L. Fowler Pleasant Grove, UT

We have liked the overall experience we've had with BlueCross BlueShield. The on line program is a little out of the ordinary. I have a hard time being able to view my children's health care because each individual has their own account. I feel as a parent or legal guardian our accounts should all be link so that I can manage my children's accounts along with my own.

7 years ago

star star star star star

Casey

Great customer service with BCBS. I really appreciate how their website give tips on how to save money and find doctors and services in network. They always send prompt billing breakdowns so you know exactly how much was charged, how much they paid, and how much you owe.

7 years ago

star star star_border star_border star_border

Daizo Shikama

I've got my health insurance with two serpents, I call it BLUE SHIELD for vigorous white blood cells to fight any germs or diseases. The evolution process is 18 years mutating with my own human blood, x-rays are cpu generated to keep people at ease to not panic. I still believe that I should require professional assistance so I'm choosing BCBS.

10 months ago

star star_border star_border star_border star_border

Denise Chisom

This company is cheating people by charging and denying claims also I'm due a reimbursement for having medicare and bcbs is doing everything they can to make the clock run out on the time I have to submit my claim they keep giving me the run around about how to apply, then they stay my information is not in the system no matter how many times I have given it to them and they keep saying it takes few days to catch up IN THEIR OWN SYSTEM!!! We are down to a few weeks before they say I can't file for my reimbursement.

11 months ago

star star star_border star_border star_border

Gregory Bissette

I have had blue cross now for a long time and I'm also on disability, and I have been paying $306.00 and now again they raised it to $395.75. They are really do damage to the people who can barely afford it now just down right greedy. Now I'm going to have to see what other insurance agents will offer or help me with. Have other choice words for this company but I won't. Thanks for nothing.

1 year ago

star star_border star_border star_border star_border

Evan Howard

Awful experience with this company. I contacted BCBS prior to having an abdominal muscle tear repaired and they advised me that the surgery would be covered under my plan. I then submitted the initial claim and many appeals thereafter and each of them were denied due to them deeming the surgery not medically necessary. Keep in mind that I had the same exact surgery at the same exact provider a few years prior due to muscle tear and the surgery was covered. I would not be shocked if their employees who make decisions regarding claims such as these get bonuses for denying claims. Unbelievable. I will NEVER use this company again and would not recommend them to anyone.

1 year ago

star star_border star_border star_border star_border

Rudy

It is very difficult to contact Blue Cross and Blue Shield Federal Employee Program over the phone. When you call their customer service number you have to listen to a recording for 2 and a half minutes before you can say anything. Then they ask you a lot of questions and if they ever transfer you to a live person you have to provide all that information over again. We called them today starting a 345 PM. We spent 5 minutes on the phone and they disconnected us. We called right back and spent 5 minutes on the phone and they transferred us to some kind of provider call center and would not connect us to a customer service representative so we had to hang up. We called again and went through their recordings and asked to talk to a representative and the automated system told us they were closed even though it was 2 minutes before closing time and disconnected us. BCBS needs to fix their system. I have been a customer of BCBS for 25 years and it used to be much easier to get help.

1 year ago

star star_border star_border star_border star_border

Charisma Williams TX

This company really needs to teach its employees how to talk on the phone. My sister was asking a question on the phone and they told her that they wouldn't cover the nutritionist because my sister was "Severely Obese". But, they would cover weight loss surgery. The woman on the phone was very rude and didn't offer much help on any options or further information. Now my sister is not, by far, anywhere near 350 pounds and she was called severely obese. Common decency is a must in customer service and should be enforced in a company, but this company doesn't care. This is not the first time one of their customers service ladies has been overly rude and unhelpful.

1 year ago

star star_border star_border star_border star_border

Skiara Shira Texarkana, TX

My daughter is dying from drug addiction. Put her in rehab, just for them to kick her out in a week saying outpatient should be fine. She's down to less than 80 pounds and was running away constantly. I appealed, they charged me 3000 dollars for the days that I was appealing, kept her one more week and kicked her out. Tried getting her into another place, The BCBS caseworker, Saba told me that one in arkansas was covered. I had her transported from JDC there, just to be called the next day saying that she was denied because she didn't have an arkansas caseworker. Seems Saba doesn't know anything about how this works. Maybe train her better. My child is dying.

1 year ago

star star_border star_border star_border star_border

Lain Pierce San Francisco, CA

I paid a specialist out of pocket after fleeing my abusive marriage. I begged BCBS to update my address but they refused UNTIL I filed a report with the BBB. However, they cut a check for reimbursement and MADE IT OUT TO MY ABUSER. That's right. Victoria K and Christopher S took my money and mailed it to my abuser. I have filed multiple grievances to get the issue resolved but Victoria and Christopher are certain it is my fault they refused to update my address (and admitted that BCBS is so sexist they only mail checks to the husbands). If you are a woman, get your health insurance anywhere else.

2 years ago

star star_border star_border star_border star_border

Don B St Louis, MO

Worse insurance company ever. As others have stated they take your money and then don’t cover you. I would like to understand how many others out there are having issues getting coverage for diabetic prescriptions. Been trying for over a week to get needed needles so I can take my insulin. Even went to CEO of both BCBS and the company Prime Theraputics this use. Still no resolution and as of Sunday I am out of insulin needles. They don’t care. My doctor wrote a prescription. First time needed needles they were fully covered. Picked them up with my first insulin order. The insulin order was 30 days and was given like 100 needles. Second insulin order no needles. Didn’t need them as I had needles left. 3rd insulin order was for 90 days and doctor changed it from 1X per day to 2X per day. So I now need needles. Told that they are not covered as they are only covered when picked up with insulin. Really? The doctor gave me a refill. Normally refills are when you need them. Dr. Knows nothing about need to pick up together nor did I. Where does it say that? Why would they need to be picked up together? Do the simple math BCBS. CEO won’t reach back out directly and has not gotten resolution from anyone at either BCBS or Prime. So I will not be able to take proper meds. Time to find out who all else is struggling g to get proper coverage after they are more than glad to take my payment for coverage.

2 years ago