Name: BlueCross BlueShield
Rating: 1.6

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BLF Pleasant Grove, UT

We have been with BlueCross BlueShield for several years now. They process my claims within 4-6 weeks and have been very helpful when any problems arise. I have had no problems contacting customer service.

6 years ago

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Nathan Hill Pleasant Grove, UT

We have been using Blue Cross Blue Shield for about 3 years now and we really haven't liked the high deductible plan we have had or the coverage. We have a large family with a lot of expenses so it's hard to pay so much for our deductible. This insurance company hasn't covered things as well as some of our past providers. Our dealing with customer service has been fine though. It's also hard to have IHC Hospitals out of their network as we have needed to take our children to the hospital near us and not been able to.

6 years ago

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Cristiana Orem, UT

That's my insurance company. Overall I do not have any complain about it. All the doctors I need I can schedule a consultation easily and I never had issues. Customer service is great, I had to call BlueCross 2 times and I had a good experience.

6 years ago

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Lindsey A Brown Lehi, UT

We used to have BlueCross BlueShield through my husband's past employer and the coverage was excellent. I don't recall ever having any issues during the 5 years we had it. Great company and very reputable.

6 years ago

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Kymberlee Yack Orem, UT

the most reliable health insurance my family has ever had. we've been with blue cross for years and wouldn't change a think. the coverage with them is great!

6 years ago

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Mildred Carter Woodbridge, VA

I had this as my health insurance for one of my former employers. They covered pretty much everything I needed, but then again I didn't need anything MAJOR. The prices were okay - but I got discounted employee pricing through my job, so I'm not sure what their typical pricing scheme is.

6 years ago

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Katie Howard Pleasant Grove, UT

We had this insurance for a while, and found that it was widely accepted, but had fairly high premiums and not as great coverage as some others we've had. Still, it was reliable and paid for reasonable health care without too many problems.

7 years ago

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Melissa Reinoso Herriman, UT

I used to have an insurance policy with them at my old work. They are great to work with and make sure that you get the correct policy for your needs.

7 years ago

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Tualagi Saint George, UT

we had BCBS through my husband insurance and it was quite expensive. on top of that we still had to pay a deductible and co insurance. office copay was $45 and specialty was $50. Prescriptions was anywhere from $25 - $45. If it wasn't for the FSA plan i wouldn't be able to afford the copays and prescriptions. customer service was friendly.

7 years ago

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jordan cummins Gilbert, AZ

I have bluecross through work. I wish my individual plan was a little better but overall they have been good. Somtimes can be slow, especially because there was an issue with my wife having a second insurance.

7 years ago

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Hannah Cummins Gilbert, AZ

Blue Cross has great service, customer service, patient care and easy billing. The only negative thing is not being able to get some things covered as much as I would like (ex: chiropractic care etc.).

7 years ago

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James B nelson Las Vegas, NV

I have not been very happy with any insurer but BlueCross has come through when they had to. I have 33K of hospital bills that we argued about for 9 months and they finally paid. They don't cheat, but they try hard to minimize what they have to pay.

7 years ago

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Calista Huber Mesa, AZ

I had BlueCross BlueShield growing up and as secondary insurance for a while as a young adult. I don't know what it's like now, but I always had great prescription benefits and copays!

7 years ago

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Tyler Williams Gilbert, AZ

I really enjoyed using BCBS. Coverage was good overall and I was pleased with the number of qualified doctors offered in my plan. One concern was pricing. It seems rates are always going up.

7 years ago

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Nancy Morales Gilbert, AZ

BlueCross BlueShield assisted in helping me understand and get my claims covered as I was transitioning to a new insurance. They ensured that all items previously covered by them in an existing claim was covered.

7 years ago

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Troy Ainsworth Henderson, NV

BCBS has been my insurance for the last three years and the coverage had been very good. When I need assistance, customer service is very helpful. One suggestion for improvement is to the internet accessibility.

7 years ago

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Andrea Smith Idaho Falls, ID

We have been very happy with our Blue Cross Blue Shield health insurance. It is reliable, pays well, and their customer service is easy to deal with.

7 years ago

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Jonathan Bennett East Setauket, NY

Awful. They do not cover a dime of anything until the deductible has been met. My company used to have UHG and they would still cover most things. BCBS does not, so their high deductible plans are absolutely beyond worthless. Garbage insurance "provider".

1 year ago

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Ellen Bramblett Steamboat Springs, CO

Would not cover anyRX the doctors wrote. Canceled my insurance in enrollment time. BCBS was taken the premium out of my bank account for 3 months now. have had to pay the bank 25.00 for canceling the payments. It has been a real pain & it isn't over yet.

1 year ago

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David Bachowski Buffalo, NY

I’ve never been more frustrated with an insurance company. I have an HRA and I’m trying to get reimbursed for deductibles and their HRA department does not talk to their medical department so I literally have to reconcile all $8k medical expenses myself to prove they owe me money.

1 year ago

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Walter Skahl Eveleth, MN

Denied a claim for a knee injury that happened during a marathon. I had xrays and an MRI, which showed a torn tendon and torn meniscus. I was told I can fix these tears myself with physical therapy. When I called directly to speak with someone, they barely spoke English and got nothing accompli6.

1 year ago

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dorin aftenii Charlotte, NC

When I bought this insurance from a private provider. I staid on the phone for almost three hours with that agent asking and speaking with him about details of this insurance. After I bought it I found that everything what that agent told me was a huge lie.

2 years ago

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J Adams Southport, NC

I am currently a Blue Cross customer. So far everything has been fine . I been able to locate multiple doctors in my area including specialists.

2 years ago Edited September 22, 2023

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Stephanie Faenza Phoenix, AZ

Overall they had good coverage for good pricing. Very easy to find physicians or advance practitioners who accept this insurance.

2 years ago

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Shannon Cummings

They charged me almost 200 each pay period (2weeks)just for my coverage. High co-pays to see a doctor. They were ordered to refund people that they over charged, I haven't received anything as of yet.Big lawsuit, class action lawsuit

2 years ago

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Michelle Bousek Chicago, IL

I have an HMO plan from Blue Cross Blue Shield through work and it is the worst insurance I have ever had. They make it impossible to find a doctor. Almost no providers accept this plan and when you call to find in care networks and providers they give you the run around. It is absolutely garbage insurance and I feel like I'm being scammed.

2 years ago

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Jennifer Dye Lee's Summit, MO

It's a solid insurance. I thankfully haven't had to use it outside of yearly visits and medication. I wish prescription coverage were stronger.

2 years ago

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Kara Moore Marion, IN

I love BCBS and have the Anthem Medicare plan. Of the times I have needed customer service, they have always been helpful. It is a good company

2 years ago

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Joseph Mada Las Vegas, NV

Ridiculously expensive. Coverage is average. Family plan as a federal employee for 2 adults and 2 children is $600 a month for the middle package. There’s a cheap, middle, and expensive. When I was working at a casino I paid half for the same coverage.

2 years ago

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Libby Smith Roswell, GA

It was good in Louisiana, but now that I live in Georgia it is awful!!!!! Provider search tool is terrible and even if you get it to work there are are a lot of barely qualified. Providers with educations from schools that rank low Globally are not ok with me.

3 years ago

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Luke Saunders Austin, TX

What a terrible company. To start, they assigned us a PCP who is RETIRED! Wasting a month of my policy. Then I get reassigned to a new PCP, who doesn't even work as a PCP and is not accepting new clients. Can't even fix it over the phone because everyone on their member services number barely speaks english. Avoid Blue Cross at all costs.

3 years ago

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Joseph Sacramento, CA

This is a horrible insurance company that will try to put up as many obstacles so that you give up on getting your claim approved. When you call be prepared to spend an hour on the phone being transferred from person to person to get an answer. We have been trying to get our claim approved and it took about two years before we got an approval.

3 years ago

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Erin Taylor Louisville, KY

They have the nerve to tell me that I only need 2 doses of my medication a day rather than 3! I have had this prescription for over 6 years! How are you going to go against MY DOCTOR and his recommendation?! I wish my company would've stayed with UMR, they are AMAZING!

3 years ago

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SARGON Koro Honolulu, HI

It’s one of the worst dentals coverage out there, doesn’t cover not even half I pay lots out of my pocket since I started with them. I will cancel my dental benefits because of the bad coverage. HDS was lots better & I always paid so little, they used to cover lots of my bill.

3 years ago

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Allison Lessenger Los Angeles, CA

Worst insurance ever. When you try to call it takes days sometimes weeks to get ahold of anyone. I have waited on hold for over 40 minutes and the call just disconnects. They don’t approve most of the prescription I was on for years. Horrible service.

3 years ago

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Dani Ryckman Los Angeles, CA

I have a PPO and they contract out to New Directions for all mental health care. It’s a nightmare with regards to accessing mental health care for my child. I’m incredible disappointed after having coverage for over 10 years and being an overall satisfied customer.

3 years ago

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T. Nelson New Orleans, LA

High Copays, High Deductibles. The customer gets penalized for choosing to go to their pharmacy of choice, or not to order via mail. United Healthcare was a much better option!! This company is a complete waste of money!!!!!!

3 years ago

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tim hargis Palm Coast, FL

Customer service sucks when you call them you will get somebody either in India or Mexico. And I promise you none of them will have a medical education it is the biggest runaround I’ve ever gone through in my life dealing with an insurance company. Need to do better.

3 years ago

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Nola Donato Cupertino, CA

I mailed in a form to cancel coverage and BS lost it. When I called to ask why they are still billing me they said they never got the form and refused to reimburse me for the coverage I did not want. Even if they were half the price of the competition, I will never do business with these crooks again.

3 years ago

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Taylor Kershner Azle, TX

This has been the absolute worst insurance to deal with! Since my son has been born they can’t get any of info correctly. Something as simple as spelling his name correct. Highly disappointed! This has been going on 3 months. They will not reimburse me for the things I’ve paid out of pocket!

4 years ago

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Ron Lee Federal Way, WA

WHERE do they get these MORONS from that "answer" the phone ??? What she could Not find = The name of the Medical Office, which I found on Google, in less than 30 seconds !!! Now, because she could Not find the name & location, I have to call back, tomorrow, because, Now, they are C-L-O-S-E-D !!! A 10 YEAR OLD COULD HAVE DONE A BETTER JOB !!!

4 years ago

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William Vanoosten Middleville, MI

BCBS of Michigan biggest scam artists around. CPAP machine and have met deductible but say it's rent to own so will reset in 2 months so they get out of paying even though service has been done and I gave machine. Worthless piece insurance company!!!!

4 years ago

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Angelina Charlotte, NC

The worst insurance Ive evere had! They start working terrible few years ago. Becouse of them I ask refund from labs, the insurance estimate not right, but the time I call they blame the lab. Probably all lab in USA work not good?! Terrible! Terrible! Terrible!

4 years ago

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Michael Serrato Austin, TX

The Blue Cross Blue Shield of Texas company is terrible! They gave me a very limited number of options laboratories and they are only bad reviews and up to 3,5 stars. My plan is premium, but it comes with not much more good benefits. I am very disappointed and I will not continue to stay a member of that company.

4 years ago

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Jeff Gonnason Kihei, HI

My wife has Blue Cross and all claims have been accurately paid, and one denied claim was overturned and paid upon appeal.

4 years ago

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Lily Britton Browns Mills, NJ

for the love of god, go anywhere but here. Three months and there is a different explanation every time I call. No one will help you when you need it, no complaint number, nothing. I pay the premiums, only get a small percentage back and then have to fight three months with every excuse in the world why they cant give me my money back.

4 years ago

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Jennifer Thomas Cortlandt Manor, NY

They are my health insurance through my workplace. Phenomenal customer service and great quality care.

5 years ago

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John Fox Lake, WI

I have absolutely NO complaints. As my secondary, they have paid everything and very timely. Great company!!

5 years ago

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Thomas Bekey Scottsdale, AZ

They denied to offer me coverage because they decided out of thin air that I had a preexisting condition, even after my doctor wrote to them saying that they were incorrect. Because i had been rejected for coverrage, I ended up having to pay exceedingly high premiums for health insurance with another company.

5 years ago

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Emily Tallahassee, FL

I had their coverage under Medicaid and I was paying so much for my monthly premiums and had to pay so much out of pocket and had very limited provider options. The insurance I have now is much better and I pay less.

5 years ago