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Alleviate Financial Solutions

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7.7

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Darrel Allen Enid, OK

Edwin was very fr and professional. He explained every step in great detail, while always making sure I understood what would take place and also my responsibilities. It was a true pleasure to discuss the welcome packet , the process and expectations of and for me. He is Artie gentleman an d professional.

6 months ago

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Reply from Alleviate Financial Solutions

Welcome, Darrel! Thank you so much for taking the time out of your day to share your thoughts! We are so grateful for your kind words and are thrilled to hear that you had a positive experience. Thank you again for your support and for choosing our company.

Oct. 4th, 2023

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Ira Johnson Phoenix, AZ

I was impressed by how Sara took the time and patience to discuss every detail of the program and how it works. Any questions I had she explained and answered it to the tee. She has made it easier for me,and letting me know I made the right decision to take this step for financial freedom. Sara was great!!!

6 months ago

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Reply from Alleviate Financial Solutions

Welcome, Ira! Thank you so much for taking the time out of your day to share your thoughts! We are so grateful for your kind words and are thrilled to hear you had a positive experience. Thank you again for your support and for choosing our company.

Oct. 3rd, 2023

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Hazel C Williams Pass Christian, MS

Jay C, my management team representative was absolutely delightful to work with. He was knowledgeable and compassionate. He made the whole process effortless and left me knowing I had made the right decision. It was talking with a good friend,

6 months ago

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Reply from Alleviate Financial Solutions

Hazel, Thank you so much for taking the time out of your day to share your thoughts! We are so grateful for your kind words and we are thrilled to hear that you had a positive experience. Thank you again for your support and for choosing our company.

Sep. 29th, 2023

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GCarrillo Weslaco, TX

I called to update information on my account. Sara B was very helpful. I felt comfortable talking to her because I felt like she was already familiar with my account. It feels good when you call and the manager knows what to answer.

6 months ago Edited September 29, 2023

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Reply from Alleviate Financial Solutions

Thank you so much for taking the time out of your day to leave a review and recognizing our rep for a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Sep. 28th, 2023

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Tress Los Angeles, CA

My Astird F helped me to the best of his knowledge. The only thing I did not like about the creditors calling me constant. I also have to wait 5 or 6 months to see some results. I took off two which was Bank of America and they still taking monies from my account and now I have to put stop payment which I did but still taking. Now they sent letter saying they have not been paid. I want to add them back on with same payment. Can not afford any higher.

6 months ago

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Reply from Alleviate Financial Solutions

Tress,

Thank you so much for taking the time to leave a review and share your feedback. We truly appreciate your honesty and openness about your experience with us. Your feedback is incredibly valuable to us in our efforts to continually improve our services.

We understand how frustrating receiving creditor calls may be, but we do have a system in place should you start to receive an excessive amount of calls. If this occurs, please give us a call so we can discuss this further and submit a complaint on your behalf.

If you haven't yet spoken with us regarding adding the account, please give us a call to discuss this further. We will always do our best to obtain a payment that works for our clients. Due to the limited information on this review, I was unable to locate an account.

Thank you again for your feedback, it is greatly appreciated.

Sep. 27th, 2023

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Andrea Costanzo El Cajon, CA

My experience with Marsha W was flawless, although the call was long. She was very knowledgeable and explained the welcome package point by point and answered all my questions with professionalism, patience and friendliness. This lady gets my KUDOS for a wonderful job done and a great customer experience!

6 months ago

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Reply from Alleviate Financial Solutions

Welcome, Andrea!

Thank you so much for taking the time out of your day to share your thoughts! We are so grateful for your kind words and we are thrilled to hear that you had a positive experience. Thank you for recognizing our rep for a job well done, and for your feedback.

Sep. 27th, 2023

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Monte Wattle Modesto, CA

Alleviate & Ottmar E is helping with our financial issues. And Especially Ottmar answered all of our questions that we had and was very helpful with any thing that we did not understand on their program. Thank you again 👍

6 months ago

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Reply from Alleviate Financial Solutions

Monte,

Thank you so much for taking the time out of your day to leave a review and recognizing our rep for a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Sep. 27th, 2023

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Brenda Johnson Seattle, WA

I called and spoke with Sam who helped me tremendously regarding the financial part of the program. Sam was so helpful and kind. i had to be put on hold and Sam kept coming back every two minutes to left me know that he was still with me . Then i asked if he can help me set up my portal, Sam went beyond to help me. Thank you Sam you "ROCK".

6 months ago

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Reply from Alleviate Financial Solutions

Brenda,

Thank you so much for taking the time out of your day to leave a review and recognizing our rep for a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Sep. 27th, 2023

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Paul Henderson Nashville, TN

Everything went well with the new appointment. Edwin was very thorough and let me know what to expect in the program. He answered all my questions in a way that I could understand. Was very helpful and professional I would recommend him to anyone who has a need for their services

6 months ago

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Reply from Alleviate Financial Solutions

Paul,

Thank you so much for taking the time out of your day to leave a review and recognizing our rep for a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Sep. 27th, 2023

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michael morgan Tampa, FL

My customer service agent Ms. M was a delight to work with. She was very professional an an patient with me .made me have a better understanding of my situation with this company. I really appreciated her professionalism and knowledge.

7 months ago Edited November 14, 2023

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Reply from Alleviate Financial Solutions

Michael, thank you so much for taking the time out of your day to leave a review and for recognizing our rep on a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Sep. 26th, 2023

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Isaac Plant Rocky Mount, NC

My conversations with them are great they’re very informative. Sometimes the calls can be a little long but the one I experience today was very short and quick and that’s what I like so that we can be straight to the point and get things done. Thank you so much it’s really appreciate it.

7 months ago

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Reply from Alleviate Financial Solutions

Isaac, thank you so much for your kind review! We greatly appreciate your feedback.

Sep. 15th, 2023

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Erica Rider White Plains, NY

Kala was absolutely Amazing! I was very worried about the credit card companies coming after me and she put my mind at ease and was able to explain everything to me to where I could understand the process. Made me feel so much better. Thank you Kala again! You rock!!

7 months ago

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Reply from Alleviate Financial Solutions

Erica, thank you so much for your kind words and for recognizing our rep on a job well done! We're delighted to have provided great service.

Sep. 15th, 2023

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Loren Glasscock Lansing, MI

I spoke to Joseph K and he was terrific. He is a great ambassador for your company. He was thorough, competent and pleasant to work. He took care of my problem efficiently and in one call. Alleviate has a great employee in Joseph K.

7 months ago

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Reply from Alleviate Financial Solutions

Loren, thank you so much for your kind words and for recognizing our rep on a job well done! We truly appreciate your feedback and we're delighted to hear we provided great service.

Sep. 14th, 2023

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Don Hawkins Pinson, AL

She was exceptionally helpful...I had more than my fair share of questions, and she was concise and explanatory on all her answers. Very knowledgeable and patient as well!!! I highly recommend this customer service representative!

7 months ago

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Reply from Alleviate Financial Solutions

Don, thank you so much for leaving a review and recognizing our rep for a job well done! Your feedback is greatly appreciated and we're delighted to have provided great service.

Oct. 5th, 2023

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Evaristo Mares Fort Worth, TX

I really liked the help patience and professionalism of Jose D as well as the help of going with me step by step about how to deliver documents to Alliviate via email and I would recommend him to anybody as well as Alliviate for all the help I’m getting. Thank you!

7 months ago

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Kenneth Ricks Westland, MI

Ms. Kala B was very personable and patient with my wife and I. She also is very knowledgeable about her company and quick to answer the questions we have. We would highly recommend this Company based on our interaction with this excellent customer service representative.

7 months ago

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Gigi Parker Dover, AR

Andrea E was very helpful this afternoon. she went over everything in my welcome packet with me and answered all my questions in a courteous and professional manner. She really made me feel confident in choosing Alleviate to assist me in becoming debt free.

8 months ago

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joan huntley Hollister, CA

Destiny is the 4th person I had the pleasure of doing business with. Each and every member has been kind,, helpful, professional and knowledgeable. So far my experience with Financial Solutions has been extremely positive. Thank you!

8 months ago Edited September 5, 2023

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Beverly Norman CA

I have recently spoken with Elvis with Account management with my Alleviate and was able to work out a settlement for resolving a missed payment. He was very helpful and professional and was able to go over in great detail so I was able to completely understand.

8 months ago Edited August 25, 2023

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Brenda Reese GA

Elizabeth R I spoke to you on February 1 2024 it was a pleasure speaking to you and going over thing in my portfolio thank you for your great customer service and all your advice was very helpful Kudo to you thanks a million!

8 months ago Edited February 6, 2024

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Best Company Springfield, MO

My husband and I worked with Genisis G at Alleviate Financial Solutions for our monthly review and found her to be excellent in that review. She was thorough in making sure she was working with the correct account members and was knowledgeable in answering our questions. Alleviate is lucky to have her.

8 months ago

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Regina Jozet Adams

So far they have been a very pleasant experience - everyone seems very personable and wanting to help - especially Michael L who worked with me directly on an issue with one of my creditors He was very thorough and made me feel confident that the issue was resolved. I definitely would find it easy to recommend them to my friends and other.

8 months ago Edited October 24, 2023

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ESF Miami, FL

Felix G was professional, easy to understand and thorough while supporting me. Thank you ! I value the service from this company and I’m very thankful to have their support in what can sometimes be a hard and overwhelming thing to deal. They’ve helped ease my burdens in every sense.

8 months ago

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C B La Puente, CA

Michael L. was very patient with me and answered all my questions. He explained everything I had to know about making this decision in partnering with Alleviate. At first I was nervous that I made the wrong decision but he helped to make me feel relaxed and they will help me get through this. I feel confident Alleviate will not disappoint.

8 months ago

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Rocco B. Marshall, TX

I have been with this company for almost two years. Before I did, I felt like there was no end to my financial irresponsibility. Since then, I have worked with several client success team members, and recently Felix G, who all has given me a sense of hope and accomplishment. Try this company if needed…you will not regret it.

8 months ago

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Evelyn L.

I really like the program. It save me a substantial amount of money each month. The young lady Amanda A called me to welcome me to the program and to go over the program. She was very nice and explained things in very simple terms. She answered the questions that I had and put my mind at ease with the concerns that I had!

8 months ago

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Franny Nunez-Minaya

Felix G was amazing! He did a great job walking me through all the steps I needed to take to upload a summons I was stressed out about. He taught how to use adobe scan and was extremely resourceful. Customer Service like this should be the standard.

8 months ago

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Roxanne Estrada San Antonio, TX

Thank you Vidal G for excellent service. I thank you for helping me find a solution to my debt problems. Thank you for making everything so easy and understandable. Highly recommend this company. They helped me when no one else would.

8 months ago

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GreenKnight 235 Miami, FL

Alleviate Financial has explained every procedure in detail, and avoids any impropriety, such as hidden fees, or you were not covered etc... Alleviate even calls to ensure that if I have any questions regardless of how insignificant it may be to them, to ask those questions, they encourage you to ask.

8 months ago

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Rebeca Diaz

Overall great customer service. Very professional and polite.

2 weeks ago

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Reply from Alleviate Financial Solutions

Thank you very much for your positive feedback, Rebeca! We greatly appreciate your kind words and are thrilled you had a wonderful experience with us. Our goal is always to provide the best service possible, so it's fantastic to know we have succeeded.

Apr. 10th, 2024

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Alonzo Lesure

Customer service was great , couldn’t have asked for anything better

2 weeks ago

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Reply from Alleviate Financial Solutions

Thank you for your review, Alonzo! We strive to provide the best service possible and are delighted to have met this in your interaction.

Apr. 8th, 2024

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Sheila Anderson

Diamond answered my questions I had and was very professional.

2 weeks ago

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Reply from Alleviate Financial Solutions

Thank you for taking the time to share your positive experience, Sheila! We're glad Diamond was helpful and greatly appreciate your feedback.

Apr. 3rd, 2024

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Margarita Montgomery

Courteous customer service, and I was given a sense of relief.

3 weeks ago

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Reply from Alleviate Financial Solutions

We are thrilled to have provided you with courteous and exceptional service and are happy to have provided some relief. Please feel free to contact us if you need any assistance during your journey. Thank you for your valuable feedback, Margarita! It means a lot to us, and we look forward to hearing from you again.

Apr. 2nd, 2024

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Darryl. K Jones

Very happy with the professionalism that is shown each time contact someone

3 weeks ago

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Reply from Alleviate Financial Solutions

Thank you for taking the time to provide your feedback, Darryl! We greatly appreciate your kind words and are happy you are satisfied with our services.

Mar. 28th, 2024

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Dwain merder

Very knowledgeable made great presentation I felt very comfortable with michael

3 weeks ago

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Reply from Alleviate Financial Solutions

We are happy that you had an excellent and comfortable experience with Michael, Dwain! Please don't hesitate to reach out to us if you have any questions or concerns during your journey. We are here to support you.

Mar. 28th, 2024

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Shelby

Very helpful. Will look forward to getting this resolved. Thanks

4 weeks ago

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Reply from Alleviate Financial Solutions

We’re thrilled to have you on this journey with us and are glad to help! Thank you for taking the time to share your feedback, Shelby.

Mar. 26th, 2024

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Michael Hanna Austin, TX

Currently at the point where negotiations are beginning, so no savings just yet but look to be coming shortly as negotiations progress. The company has been very good about keeping me in the loop and updating me on the current progress. In the next couple months I should be seeing the fruits of all the labor put into this and am excited to see how much they can save me.

8 months ago

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Edgar Aguilera El Paso, TX

I'd be lying if I said making this decision was easy. It was not. Many fears were creeping at first, but Garry and its team carefully explained the process and helped ease my mind. Their professionalism is off the charts, but most importantly, their honesty and bluntness are what gain my trust. I know Alleviate Financial will get me out of my financial hardship soon.

9 months ago

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Mary Phipps

I have been working with Dulce B on a hardship . Ms. B was very patient and answered all my questions. She understood I’m hard of hearing and, so she spoke slowly and loud enough so I can understand. Also I do not have a computer, so everything was done on my cellular phone. I sure made it rough getting things done, because I would accidentally close out the application. Ms. B was more then patient with me, even when I was getting stressed, she stayed strong

9 months ago Edited July 6, 2023

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Kenzington Martin Lake Forest, CA

Roxana G at Alleviate is the most helpful and best person I have ever experienced in client success. I am an enrollment specialist for Alleviate and talk to client success on a daily basis to help my clients and Roxana is by far the best person working at your company. She is precise, accurate, and does her job beautifully with great compliance. She gets things done for my clients and if it wasn't for her and how she takes care of my clients, I don't know what some of my clients would do. We all appreciate and know Roxana deserves a raise and a thank you for all the work she does.

9 months ago

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ronald burke Ocala, FL

casandra was very personiable and a proffesional. I beluieve she went way out of her way to troubleshoot and fix my problem.her attitude was far above normal it was fantastic. she kept up a conveersatioin between us while she was doing the work. this really put me at ease and beyond her responsibilities i feel . i would reccomend her to anybody even while typing this i feel good about her service cassandra thank u for making my day such a great one

9 months ago

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Angel Peterson Jacksonville, FL

Charlie provided excellent professional customer service! In today’s fast paced world some corporations hire individuals that only focus on the bottom line and do treat you like a human. Charlie is the exception to the norm. He was attentive and thoroughly covered all of the information I needed. I truly appreciate his dedication to detail and to customer support. I wish there were a way I could request Charlie to handle all of my future interactions with Alleviate Financial Solutions! Thank you Charlie.

10 months ago

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Leroy Shaw Frisco, TX

Mr. Vidal G Was Very Professional, Patient And Helpful In Guiding Me Through The Process Of Setting Up My Site To View My Status Of Where And What I’m Paying To Alleviate. I’m Now Able To See How I’m Doing With My Account. He Also Explained How I Would Graduate Faster By Applying For One Of The Loans Which Would Help Me Graduate Faster Or Stick With My 48 Months Term.

10 months ago

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Cameron Baciotti Phoenix, AZ

Elvis was professional and communicate with clarity. He acknowledged my emotions and understood the concerns and hardships. After his explanation of the welcome package, I felt lighter. Thank you Elvis for assuring that my current state of being is on a path of alleviation. Thank you for being present and supportive. Thank you Alleviate Finacial Solutions.

10 months ago

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Keilee Ammon Benson, AZ

Michael L was AMAZING! I was talking with another rep and must have lost the connection but was not getting help from her and I felt like I wasn’t being heard. Then I got Michael when I called back and he helped me, had a solution and fixed the problem. I went from being very upset to calm, satisfied and very happy!! Thank you Michael L! If I can request to talk to someone he would be who I’d want to always work with.

10 months ago

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Darlene Mason Norman, OK

My experience with Alleviate Financial Solutions has been great. They're very professional and always easy to contact if I have questions or need their assistance. They have been super helpful with one of my creditors that initiated legal action against me. Their expert legal representation and negotiations are worth the cost to complete this program and be debt free!

10 months ago

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Susan Garrett San Diego, CA

Today, it was my pleasure to meet Mr. Ottmar E. His customer service and support skills were impressive and professional. He answered all my questions, and made me feel at home with your company. It's rare I receive assistance like Ottmar gave me today. Thank you for having such a quality person who enjoys his work so much. What a wonderful team player, too.

10 months ago Edited May 26, 2023

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Michelle Cashen El Cajon, CA

Alleviate is a very professional company to work with. They helped me through a tough time and was able to work with me when no one else would. I was able to end my program early and JOARSY D was VERY patient with me with all my questions and concerns and was willing to do a follow-up with me to make sure my auto drafts were stopped correctly. If you need to reorganize your bedts, I would HIGHLY recommend Alleviate.

11 months ago

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candis alfano Fort Myers, FL

Andrea E was very pleasant and wonderful to work with. She explained the process of how they are going to help me get my debit down and my credit in better standing. She listened to my concerns and gave me plans of action. By far the best customer service I have experienced. Hurricane Ian put me into a financial hardship and knowing that there is light at the end of the tunnel, and people out there who actually care and will help in anyway possible makes me feel excited for a better future.

11 months ago

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Andrea King San Jose, CA

Maria (Mar) was wonderful! Not only was she extra patient w all my questions, she made everything make sense. She took her time w me and did not get irritated or upset when I asked questions maybe more than once. She was friendly, thorough and caught me up in my last month phone call as well as this month. I now understand exactly where I’m at in the process and she eased my mind about the negative reviews I’ve seen online as well as trash talk from my creditors. I really appreciate her knowledge and customer service skills. Go Mar!!!! Great experience and conversation.

11 months ago