Name: Alleviate Financial Solutions
Rating: 4.9

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Judy Pouncey Trinity, NC

The gentleman I spoke with, was very polite manner Lee, and answered every thing that I had to ask. He gave me the website so that I can log into my ALLEVIATE account to see the progress of my debt relief. He was very good very nice very polite.

1 year ago

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Daniel Hernandez San Antonio, TX

Christian R, was an excellent customer service representative, that explain to me everything I needed to know and answer all my questions in the professional manner it was a delight working with Chris. In the future if I have any questions. I've been looking forward to have an individual such as Chris to help me out.

1 year ago

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rene maupin Austin, TX

Thanks for answering my questions and calling me down on working about my credit ratings. I have never been late or miss a payment till last month. and one of my accounts said some scary stuff and my anxiety was bad. Again, thank you for everything. C Maupin

1 year ago

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Marlene W Jacksonville, FL

Ms Ellen V was very polite and helpful. She went over everything with me and made sure I understood the status of my settlements. Ellen also gave me additional information regarding the plan and provided feed back on my settlements. She is a great Employee!!!

1 year ago Edited November 10, 2023

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Janice Holder Albuquerque, NM

Alleviate financial solutions helped me after my husband died to consolidate my debt. They were very professional , and they did what they said they would do. My only issue at all with them is at the very end. I had one account that had not been settled and it took them two years to tell me that they could not settle with the American Express that I had to do it myself which was fine. I just would have liked have done it two years ago. Everything else went great and they were very good at calling me once a month and checking on things with the one exception that I mentioned above.

1 year ago

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Fred McGill TX

I’m new to the program, life had just been turned upside down besides the credit issue around the time I signed up. Basically had forgotten who the company was, but they reached out to me, gave me all the updates on my account in order to keep me informed, thanks!

1 year ago Edited August 23, 2023

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Steven Thatch Redding, CA

My experience was good. She took care of all my problems I just start with you people and I don’t want no screw ups so I called in and she took care of my problem and gave me a great solution so thank you for everything until next time God bless and have a great day and she did a wonderful job

1 year ago

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Just Jess

Oscar was very knowledgeable and helpful during the call. He also made sure everything was covered and detailed regarding my account. I really like that we are no longer assigned managers anymore and we are helped as soon as we call. But if I were to get Oscar again I would be very happy. He provided excellent service.

1 year ago

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Candi Adkins Clinton Township, MI

It was such a great experience working with Norman A , he was very patient and thorough in assisting with all of my account needs. I would highly recommend him as an account manager to work with. Thank you for all of your help.

1 year ago

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Yaritza Mata Penitas, TX

Jaqueline was great at assisting me with my situation. She was able to answer all questions I had as well as provide me with the needed information. She was kind enough to explain to me the process of things and sent me needed information to my phone to have for future use. Excellent customer service provided by this individual.

1 year ago

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Amber Vital Fresno, CA

Bayron V. is extremely helpful and informative when it comes to my account information and access to my portals. They always know how to explain their process and what I need to know, and always make sure I'm up to date on my accounts. Always amazing work from the entire team to help me out of debt.

1 year ago Edited May 26, 2023

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Lynda Kelly Roxboro, NC

Oscar was so informative, helpful, patient and kind! He explained everything so well, my nerves were calmed down quite a bit!! Oscar is a valuable and awesome addition to your team!! THANK YOU SO MUCH OSCAR!! HAVE A WONDERFUL AND BLESSED DAY!! Lynda Kelly

1 year ago

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tara Gunnells Carrollton, TX

This company means what they say. They act expediently, communicate effectively . My most recent communication was with a fabulous CSR named Hendrick who handle everything I needed without wasting my time. He was knowledgeable empathic concise and a pleasure to speak to.

1 year ago

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Robin Haverhill, MA

Today I had the pleasure of speaking with Joshua M while we went over my monthly statement! Joshua was Great, Very Kind, and accommodating he answered all my questions and was Very Thorough throughout the process! I Thank You Joshua, it was a pleasure speaking with you!!

1 year ago

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lydia Gomez San Antonio, TX

I like Hector's way of explaining everything in the book. He answered my questions to the best of my knowledge. I felt comfortable talking to him. I just talked to him today but I felt like I knew him for a long time. Thank you. Have a good weekend.

1 year ago

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Chuck F

Spoke with Vinicio R today. He was very professional and knowledgeable. I told him how nervous I was as I have only been in the program for a few months now. He answered all my questions and explained to me what will be happening next. It was very easy speaking to him. Look forward to speaking with him again.

1 year ago

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Angelette Dixon Los Angeles, CA

Josh took the time to assist me with my problem. He didn’t make me feel like I fail down on the job by not meeting my payment arrangement. He helped me come to a workable solution for keeping my payments current. Josh was fantastic on his small talk making the wait time for the approval to be comfortable.

1 year ago

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Frank Mesa Miami, FL

Yes, Christian S was a pleasure to work with. I appreciate him letting me no about all the questions that he answered them for me. He was very polite and knowledgeable about what he was trying to relate to me. I wish all representatives were this easy going. I thank him alot.

1 year ago

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Alleviate Columbus, OH

Charlie was very helpful and informative when I spoke to him briefly today. He is certainly a good representative of Alleviate Financial,’s. It’s so nice to find good people at the other end of the phone line. They are lucky to have him! Sincerely, Carole M.

1 year ago Edited June 22, 2023

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Gerald Williams WA

They. Are very good. To work. With and. They. Explain everything. About how it works and. Calling in gets. Quick responce to any questions. With in. 90 days. They. Start. Settling. With. Creditors. Amazing. Program. I'm. Happy with them!

1 year ago Edited March 10, 2023

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Connie Casillas Milpitas, CA

New to the program. I’ve had the pleasure of talking to Bryan R & Julio C whom seem very knowledgeable. Went over everything to do with the program, answered my questions & I look forward to complete this program. Connie

1 year ago

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TaKesha McGee TX

Jay was great. He was very thorough and helpful with the questions I asked. He provided full account information and resent the limited power of attorney form that I still haven’t completed. Overall, Jay provided top notch customer service!

1 year ago

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Brenda Ott Independence, KY

Amanda explained everything so that I could understand it. It was a joy speaking with her. Should let me know that if I need anything just to give her a call. I thoroughly enjoyed her going through the welcome package with me. Thank you Amanda

1 year ago

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Softail Patti Lake Panasoffkee, FL

1 year ago

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brian logan Fort Worth, TX

I spoke with Jay this afternoon and he was really great helping me with my account. He went over everything and explained things as he went. He was such a great help with the questions I had and he made sure that I understood what was going on. I would recommend Jay as a primary go-to person for help. Jay was really awesome?

1 year ago

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Lee Coble Oakdale, CA

I am submitting this review on behalf of Joarsy D. I spoke with him earlier this week and was very impressed with his customer service skills. Joarsy was very kind, courteous and patient. It was a pleasure speaking with him. Lee Coble

1 year ago

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Monda Hutchison AR

Diego was very helpful in answering my questions and volunteered to spend additional time if my questions had not been answered to my satisfaction. Also, he instructed me to contact him again if I had other questions later on. Diego is an asset to your organization.

1 year ago

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John Kent Worcester, MA

My first interaction with an agent was real good. I could understand language fluently and every bit of the Alleviate package was fully explained and comprehensive. I will see in a few months how the program is actually working but the intro was great

1 year ago

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Bishop Tommy Haygood Madison, AL

Juan S did an excellent job helping me to process my missed payment. Due to some financial issues I was unable to make my payment and did not have enough funds available so I was able to pay a partial payment with Juan's help. I am very pleased with the customer service I have received from all the Alleviate representatives thus far.

1 year ago

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Kathy Jacobson Charlotte, NC

Alleviate solutions was a great help to me in getting my finances back in control. I am very thankful for their professionalism and always friendly and kind with all phone conversations. At the final payoff and graduation from the program. Michelle M was very helpful and kind in assisting with this process .

1 year ago

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Alfred Addison Coalinga, CA

I like the professionalism and the manner in which the customer service representative contacted herself. All my questions were explained and answered fully. I really appreciate her effort in explaining the entire program to me. Thank you

1 year ago Edited February 3, 2023

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Joanne Wright Queens, NY

I would highly recommend Alleviate Financial solutions to your debt relief. Today, I spoke with Jose S, he was very helpful, knowledgeable with the reason for my call. Thank you Jose and the Alleviate team for helping me with my debt.

1 year ago

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Ashanti Jackson The Bronx, NY

Jorge was very knowledgeable and thorough about all of the services that Alleviate Financial Solutions has to offer. He answered all of my questions and addressed my concerns. I feel confident about working with him in the future to work on paying off my debts for good!

1 year ago Edited January 24, 2023

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Kimberly Myricks Detroit, MI

I called and spoke to a representative named Ervin, he was very informative, helpful with my financial situation, he explained the program so that I understood how the program will work for me. Ervin really has IT, when it comes to customer service. Thank you again Ervin.

1 year ago

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Jasmine McGee

Julio was very pleasant and courteous. He handled my concerns and got me over to the correct department in a timely manner. I also think that he deserves a raise for his patience and great customer service! You all need more employees like him.

1 year ago

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Christine Vieja

Cristian S patiently helped me to figure out and resolved my payment modifications. He explained to me in detailed more than enough to know everything as to when to expect my payment dues. He also offered me if I have anymore questions to feel free to do just to make sure everything he explained is clear.

1 year ago

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Patricia Love Plant City, FL

Diego was very courteous and professional. He did an excellent job giving me an overview of my account. When I told him about my concern, Diego seem interested and offered to relay my concern to the negotiators. Thank you Diego for making our conversation successful.

1 year ago

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Blanca Pedraza Houston, TX

I am amazed at the guidance provided by the employees of this company. Marcos S was so patient, kind and respectful. He explained what the status was regarding my account. He was very knowledgeable regarding my account. Thank you for your immediate attention and assistance to my concerns. God bless.

1 year ago

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Jesus Borunda El Paso, TX

They work for you all the time. I've never had a bad experience with them, their customer support gets with you within a minute of calling them. They are able to assist you with all your questions and work with you every step of the way.

1 year ago

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Sam Baltimore, MD

My customer service rep - Joarsy D, was very accommodating and courteous when he assisted me with the review of my introduction packet. He thoroughly answered my questions patiently, and the entire interaction was pleasant and straight forward.

1 year ago

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Kathy Hyers NC

To me there is nothing to dislike! My experience has great! Alleviate has done everything they said they were going to do! They have made sure I have no questions and understand everything that is going on. My agent, Emmerson, is patient with my questions a does not try to hurry me off the phone. Like said a great experience!!

1 year ago

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Jerod Mosley Sioux Falls, SD

I like that the representative was here to help me when I was stressing out and couldn’t figure out my paperwork. He was very patient and friendly with me and help me figure out the process. I also like small talk when trying to figure out a solution to problems, I really let you get to know your representatives.

1 year ago

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Ivonne Lara Fayetteville, NC

First and foremost, I love that I can speak to a human not a machine. Julio C was a very personable, knowledgeable and considerate young man, who was a pleasure to deal with. I will be definitely staying with this company to reach my financial goal of getting out of debt.

1 year ago

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Jackie Sechrist Humble, TX

Representative Pavel was absolutely outstanding, he helped me with my question and gave me all the information I needed and more. I highly recommend him and it has been great to work with Alleviate Financial Solutions! Thanks for all you do!!

1 year ago

Reply from Alleviate Financial Solutions

Your positive feedback means a lot to us here at Alleviate! Thank you Jackie Sechrist!

Dec. 28th, 2022

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Peggy Harrell

I just finished talking the agent Amanda A. She was very polite and kind. Great personality and knowledgeable about everything she discussed with me in our conversation. I would recommend this company to others who needs help with debt.

1 year ago

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yesenia cazares Maricopa, AZ

I really liked the interest that they show in my financial situation, and it makes me feel very comfortable and really appreciate that I took the decision to improve my debts and get a relief from my hardship situation I’m very thankful with the customer service .

1 year ago Edited December 16, 2022

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luke Queens, NY

Shalom is his name . . .and Shalom is very helpful . .explaining details very patient understanding . . with my ahemmmmm computer knowledge he walked me right through . . wish him great success i believe hes found his calling . Thank you . . .Shalom

1 year ago

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Rachel Dallas, TX

Diana I was absolutely AMAZING today on our phone call together! When I called I originally called for my account manager but I couldn’t get through to her so I was transferred to Diana. She answered all of my questions thoroughly and even went over the details in my contract with Alleviate Solutions! She was a delight! Thank you again!

1 year ago

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Alva San Antonio, TX

Right now my rating is with my experience with Gary this morning and it was positive. He was a kind gentleman. I’m new to Alleviate so I don’t really have a rating right now. I would like to revisit later. So far it’s been positive.

1 year ago

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Joycee Deason Mount Holly, NC

They are a great company to get your debts straightened out with. They take all the stress off of you from the creditors and handle them for you. They work with you if you run into a difficult time even after you start the program. Wonderful people and a wonderful company!

1 year ago