Name: Alleviate Financial Solutions
Rating: 4.8

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cindy pham Louisville, KY

Manager Andrea is very friendly and great explaining in communication skills! She let me interrupt and make sure I have questions to ask that I need for answers!

3 years ago Edited August 14, 2023

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Angelika Miner Owensboro, KY

Amanda was very kind and very knowledgeable about her job. She guided me through the process and always asked if I had questions . She was very helpful!

3 years ago

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Jazmine Pattison Albuquerque, NM

I like that the account managers with alleviate are understanding of their customers personal financial situations and that it is not a comfortable situation to be in.

3 years ago

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Rondall Short Brazil, IN

Easy to work with, as just recently John A helped me in updating some information that was time sensitive. John is typical of the great service I've experienced at Alleviate.

3 years ago Edited May 10, 2023

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Patricia Shuler New York, NY

So far I am very please with everything my question was clearly answered my concern was answered I feel more comfortable with everything. Thank you so much!

3 years ago

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Kitty Boehl Spartanburg, SC

My experience today was fantastic. Mabel helped me with all my questions, and made me feel less stressed. She was friendly and I felt very comfortable talking with her.

3 years ago Edited July 14, 2023

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Robin_ Summer

Just starting the process so I'm a new client. So far the process is going very well. I appreciate the most that I can logon to the client portal and monitor my progress.

3 years ago

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Lynette Boyer McAllen, TX

Very nice and polite. They explain everything to you in layman’s terms, they make sure you understand what is happening and what is going to happen.

3 years ago

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Gerrie Carson Madera, CA

Was explained in detail answered my questions. He was very patient with me. This means a lot when you have someone that is concerned and has a volume that is understanding

3 years ago

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Christy Wandover Tucson, AZ

Alleviate staff are always fantastic to work with. They are patient and always clear about accounts and expectations. It was a great decision to work with them.

3 years ago

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Karen H Lancaster, CA

After waiting on number 24 in line I got Johnathan he is a Jewel, he understood exactly what I needed and he handled my situation with ease and no stress, Thankyou Jonathan P

3 years ago Edited March 2, 2023

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Diane Los Angeles, CA

I really appreciate Jay helping me and getting back to me he was very helpful on solving my problem thanks again Jay we need more customers service like him Diane

3 years ago

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Stuart Moore Charlotte, NC

JOARSY D WAS VERY PLEASANT AND HELPFUL. HE WAS GREAT AT EXPLAINING THE PROGRAM AND ASNWERING ALL THE QUESTIONS THAT CAME UP. HE IS VERY KNOWLEDGABLE AND CONSCIENTIOUS.

3 years ago

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Steve Renfro St Louis, MO

Very detailed and have communicated very clearly to me what the process is, what to expect and what my part is to make this a successful debt relief program.

3 years ago

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Alvin Luster Shreveport, LA

Amanda A is very knowledgeable and smart. Knowing the job is key. Answering all questions. Never wavered. Great customer service. Love this Representative. 💕

3 years ago

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SHAN MERTINS Claremore, OK

The company was very diligent to settle my credit card debt. I paid the debt off in 4 years. It would have taken 25-30 years to payoff the credit cards. Job Well Done

3 years ago

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Scott McMichael Woodstock, VA

Not completely satisfied with the offer up front to consolidate a loan and pay-off all included debts. I have been paying now 12 months without a problem and still no offer to complete the loan with you.

3 years ago

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Victor Valdez El Paso, TX

Andrea was very professional and knowledgeable of my account and covered everything that I needed to know. I felt satisfied with her call and professionalism.

3 years ago

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JHarris Lebanon, TN

I have been using them since Jan 2020. They continue to be helpful and quick to respond to my requests/needs. I expect continued good relations for another 2 years.

3 years ago

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Kobey Mortenson Norfolk, NE

Always very kind and helpful. It was a great pleasure speaking with Maria R today. She helped me a great deal - I was finally able to get on the client portal... Wonderful!!!

3 years ago

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Claudia Branum Houston, TX

The staff works hard at reviewing information. The system that I was told would be in place after 6 months has not been what they said it would be. But the staff is friendly and curtious.

3 years ago

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Lolita Johnson St Louis, MO

They help me get my bills together to help me pay them on time they explain the program to me letting me know how it worked and made sure that I knew what they were talking about

3 years ago

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amanda hoskins Fair Oaks, CA

I spoke with a representative Omar, and he was very friendly and efficient. I was pleased with the time he took to ask if I had any questions and he made sure I understood what was going on.

3 years ago

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Juanits Sanders Detroit, MI

I like the fact that Jorge was patient and pleasant with his conversation with me. He answered all my questions and pleasantly supplied the information I wanted.

3 years ago

Reply from Alleviate Financial Solutions

We are happy to hear you are having a good experience. We look forward to continuing to provide excellent customer service!

Dec. 28th, 2022

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ivonne lara Fayetteville, NC

I really like that she was professional, personable and very accommodating. I really enjoy that I get to talk to somebody at this company, not a machine.

3 years ago Edited December 16, 2022

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gensan f San Francisco, CA

nothing to dislike about Vidal G's customer service. He was very very patient and very very helpful. To be clear he was really outstanding. Great person to work with

3 years ago

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kay morris Sacramento, CA

They are helping me to alleviate my debts plus helping me to overcome my financial hardship at this time. The team is great to work with making this process so easy.

3 years ago

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Alison Lubbock, TX

They work within what I can actually afford to pay and plus I have final say about the settlements they negotiate. They also deal with all the companies for me.

3 years ago

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Imogene Matthews IL

Mr. G help me with my account and answered all of my questions. He was very helpful and polite. Thanks for everything that you do to alleviate stress.

3 years ago

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Griselda Ocampo Temple, TX

Oscar and Julian have done a very good job of communicating the process of how this program works. I just started, so far, it's been a positive experience.

3 years ago

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Song Tulsa, OK

It was a honor to finish out my settlement offer with Josseline P. She was able to look at my account and made sure things are in order and gave me suggestions.

3 years ago Edited November 1, 2022

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Fredrick Samuel Asheboro, NC

Excellent customer service she was knowledgeable about my case and was able to answer all the questions I had in a way that I understood and was comfortable after speaking with her

3 years ago

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Vincent C (KingDoTheVooDew) Lubbock, TX

They keep in touch with me and explain everything in great detail. Which means they live up to their name by alleviate any worries, doubts or fears about the process.

3 years ago

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Judy Henshaw Rochester, NY

I just spoke to a young lady regarding my account and she is extremely professional and that is the first profession conversation with Alleviate ever 😊😊😊

3 years ago

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Eric Alexander Charlotte, NC

Alleviate has really gave me a peace of mind helping me to consolidate my high interest loans I've been on disability due to surgery an I really needed them

3 years ago

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Davey Atkinson Valley Center, CA

So far they have been very helpful and informative as I have just started the process I have not complaints everyone has been friendly and professional

3 years ago

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RJ Maynard, MA

AFS has been great to work with and help me resolve my debt issues. Their representatives like Marcos are always courtesy and professional. Appreciated!

3 years ago

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Craig C. Brandon, MS

Took a bad problem and organized, got a plan and help you work your way through it in a very professional way. You heard from them at least once a month. Never judgemental

3 years ago Edited November 8, 2022

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Kevin Watson Baltimore, MD

Experience was really Simple and Easy. Mike explained very clear and precise. Most Importantly. I just have to do my part. Alleviate will do the rest

3 years ago

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Jody Feltner-mcclung Kalamazoo, Michigan

Polite, knowledgeable and answered all my questions.

3 months ago

Reply from Alleviate Financial Solutions

Jody, it’s always a pleasure to assist you! We truly appreciate you sharing how everything went.

Jun. 8th, 2026

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Drew Kito

I paid off my loan in full, and two months in a row now you’re still deducting from me $500 a month! every time I call you give me a runaround and say you will not deduct me again. This is criminal!

6 months ago

Reply from Alleviate Financial Solutions

Thank you for sharing your feedback, Drew.

We value all input and want to better understand your experience. A member of our management team will be contacting you soon to assist further. Your insights help us continually improve, and we look forward to speaking with you soon to address this and any additional concerns you may have.

Feb. 25th, 2026

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Amic07

Carolina was very nice and helpful. She answered all of questions and genuinely wants to help her clients succeed in the program.

1 year ago

Reply from Alleviate Financial Solutions

Thanks so much for sharing this!

We’re always excited to hear when our team members shine, and Carolina’s dedication to our clients never goes unnoticed. We’re so happy she was able to answer all your questions and are always just a call away if anything comes up.

Jun. 12th, 2025

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kamal Farouk (nakafudge)

Leslie H was thorough and answered all my questions ; and she couldn't, she quickly found someone to answer. Now that is customer service.

1 year ago

Reply from Alleviate Financial Solutions

We’re so happy to hear that Leslie was able to address all your questions and provide the answers you were looking for, Kamal! Her commitment to helping others and delivering top-notch service really stands out, and it’s wonderful to see her hard work recognized.

Thank you for sharing your positive feedback with us. We’ve passed it along to Leslie and we truly appreciate you taking the time to reach out!

Mar. 20th, 2025

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JFB

I was very satisfied with the customer service received from Alleviate Solutions. The agent was kind, courteous, and answered all of my concerns.

1 year ago

Reply from Alleviate Financial Solutions

We hold ourselves to a high standard, and it is incredibly rewarding to hear that you are satisfied with our service, JFB!

We're thrilled that our representatives took excellent care of you and answered all your questions.

We greatly appreciate your feedback and want to remind you that we are always just a call away if you ever need anything.

Feb. 11th, 2025

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Nakita Dynamics

Joselin was a great help. She answered a very important question for ma and now I have a much better understanding of the process Thanks Joselin.

1 year ago

Reply from Alleviate Financial Solutions

Thank you for recognizing Joselin's dedication to providing excellent customer service and for sharing your positive experience with us, Nakita!

We're always happy to help.

Feb. 7th, 2025

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Frank Perez

Merly was very clear on what I should or should not do during this process. I am excited to see the final outcome as an Alleviate client

1 year ago

Reply from Alleviate Financial Solutions

Thank you for taking the time to share your experience with us, Frank.

We're delighted Merly provided clarity on the process and are so excited to see what we will achieve together! Please feel free to reach out if you need anything.

Jan. 27th, 2025

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Joshua Clay

Great service, and great representative! Very thorough, and addressed all of my concerns, and needs. Eric D is a great CSR!

1 year ago

Reply from Alleviate Financial Solutions

Thank you so much for taking the time to share your wonderful experience with us, Joshua!

We're delighted Eric took great care of you and will share this with him and the rest of the team.

Jan. 8th, 2025

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abubakar.omari@ileomode.org

I enjoyed the fact that Mr. F was very thorough. He went out of his way to assure that I fully understood the program and the events to follow.

1 year ago

Reply from Alleviate Financial Solutions

We're thrilled that Mr.F provided an outstanding experience and will share this with him and the team!

We are always happy to help, so please feel free to reach out if you need anything.

Thank you for sharing your experience with us!

Jan. 3rd, 2025

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Lynette Roberts

I like the way you explained the document to me and the fact that you ensured I understood the consequences of not meeting my responsibilities.

1 year ago

Reply from Alleviate Financial Solutions

We're so glad to help and are always here if you need anything, Lynette!

Thank you for taking the time to share your feedback with us.

Dec. 17th, 2024

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Kimberly Stubberfield

Consistent with their brand. They work fast, starting the Debt settlement and working fast in negotiations. Always available to answer questions and concerns.

1 year ago

Reply from Alleviate Financial Solutions

Thank you so much for sharing your thoughts with us, Kimberly. We greatly appreciate your kind words and are thrilled that we’ve been able to provide the support you need and meet your expectations.

We will be here to support you along the way, so please don’t hesitate to reach out if you need anything.

Nov. 20th, 2024