Founded in 1850 and headquartered in New York, American Express offers financial services such as credit cards and insurance.
American Express offers credit cards with introductory rates of 0 percent for the first six to twelve months. After that, it offers rates competitive within the industry.
American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards.
American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Visit Site
Depending on the card, American Express can charge some of the most expensive annual fees in the industry. However, as with many credit card companies, the first year might have no annual fee.
American Express cardholders can expect a late payment penalty that is comepetitive within the industry.
While some companies in the industry do not charge a foreign transaction fee, American Express charges one, which can be inconvenient for frequent travelers.
Unfortunately, American Express does not provide its customers with free credit score tracking.
Been very good to me they explains things so people can understand it there fees are low
Good card. I really enjoy getting to use it on vacation and when I order online
This is a great company. They offered an American Express card as soon as I had my first job. I've been with them ever since. I did switch to a Delta American Express card. I like the mileage rewards. I also get a free companion ticket voucher every year. They are very responsive when you call. I appreciate the ability to categorize and evaluate your expenditures by purchase area. Their service professionals are always very friendly and helpful.
NO LIMIT. YOU NEVER HAVE TO WORRY. CUSTOMER SERVICE IS GREAT.
They lower your redemption value for reward points based on what purchases you want to credit, so you always get less than 100% value of your points balance.
Mary Ann Johnson
i was not please when i tried to pay a bill and the company that i was paying said they did not honor american express cards, so i had to go and purchase a money order to pay my bill
Easy to use - get rewards - pay it off each month
They have always been easy to work with and provide insurance on my travels.
Not a great company very expensive fees.
We use the delta amex card. I love that I can use the card with the knowledge that if I needed anything, they are super easy to contact or talk to. It is nice that when I call it is someone from the United States that I am speaking with. Traveling internationally with the card was great.
They lowered my credit limit in the middle of transactions that caused me over the limit fees. When I called customer service to get to the bottom of it, I could not understand the representative (they were from a foreign country) so I asked for somebody else that I could understand and they replied that i could not speak to somebody else. Not very happy at all with Amex customer service. I expect much better from a large well-known company.
I have had a positive experience with American Express so far. Their app is easy to use and it's always clear what my payment is and when it is due.
American Express customer service has always served me and my family very well! Very friendly and efficient!
They watched carefully for fraud charges & resolved them quickly. Was able to earn rewards & collect them easily when they were associated with Costco.
when ever I have a question I get an expert and courteous answer.
I like the reward miles earned on every purchase. I used this everyday to purchase everything. I have found very few locations that do not accept Amex.
Great customer service & great reward points that are easy to redeem.
Royal A. Brown III
Great Service - Agents always professional, courteous & knowledgeable. Easy to manage using online website. Awards Program. Ease of Dispute Process.
People friendly operators Reasonable. Good rewards
I have loved my American Express card. I got it during a time when points were doubled for signing up- which made it even better. They have excellent customer service and are very helpful with any needs that I have, especially replacing my card. Only complaint is that many stores don’t take AmEx because of the associated fees.
easy to work with, monitor charges and if do not seem in line with past charges its flagged to me. whenever card has been used impoperly (thief) there is no argument with AE and the charge is deducted. Where it is not honored, i don't shop there.trust AE to have my back.reliable, professional people.
They are easy to reach, easy to understand, and make it easy to resolve problems.
This company has knowledgeable and courteous representatives
Not widely accepted. Many businesses do not accept american express. I chose it over a visa because I thought it was a better card but I was a bit disappointed.
Grant Lowell Crezee
Spent a lot on interest. The payments are just enough to never pay off the bill.
Top notch service. They've contacted me when my card was compromised and had a new card delivered 24 hours later.
Great customer service - they are always so helpful and very friendly.
Because it has very low credit limits, despite the good credit record I have. It's hardly accepted anywhere in my country.
Always superior customer service whenever I've had a problem with any merchandise or merchant.
Customer service and quality of care they offer to their customers
Amex is awesome! We have their Cash Preferred card and love the benefits. They have great customer service
We love American Express the most out of all our credit cards. We have a Delta card through American Express, and it gives us many perks. We get to use the Delta Lounge in the airport when we travel, and it is all because of our Amex. Amex has tons of perks for different cards. We love it.
Use a delta reserve card and have flown all over the world for free
I loved my American Express card, and only had to get rid of it because of the annual fee on my Delta SkyMiles card. I enjoyed lots of benefits like free 2-day shipping just for being a cardholder and other discounts and coupons. Great card! The only other drawback I would mention is that small businesses typically do not accept it.
I have had my American Express Platinum credit card for 4 months. I use it for my business. I have paid them $42,264. While they advertise this card as no pre set spending limit, there is. They also want to call your bank and verify funds for a payment before you can use the card again. Their customer service is HORRIBLE! They transfer you around to India, Arizona back and forth. No one wants to help you all they do is read from a computer screen!
Really the reason it's a 3 is because I got zero benefits from using the card - really zero.
Good services, clear communication, extra coverage when traveling
Flexible spending and cash back rewards. AMEX is my go to card and it keeps people honest. Though I have flex monthly spending I like the idea of having the full balance due at the end of the money, it allows me to use the card as a debit card and just pay off the balance monthly.
Timely response to questions regarding account and great customer service.
Book Chick, Inc. d/b/a Myopic Books
Outstanding customer service. Excellent rewards program is icing on the cake.
Best customer service. I have been a long time customer of American Express. I experienced some hard times financially, and fought my way out. One of the first cards to give me a second chance was American Express. In return, they have my loyalty for life. I refer everyone I know, and I recommend AMEX to everyone.
I've had a while, no problems with purchasing
Contact made to the company for both payment and interest rate increase. They were quick and resolved the issue immediately.
Limited acceptance of the card. Amex is not accepted as much as Visa or Mastercard
They are accepted almost everywhere. They gave me high credit limits and have automatically increased them due to my payment history. I also get hotel points.
Received 0 cash from an atm, but atm reported cash was dispensed. This was my paycheck money, i was using for evacuation from fl when irma was on way. Amex refused to review the transaction before the 18th of sept. They refused to even credit me the money as badly as i needed it. I been with them for years and the absolutely refused to assist me. I immediately stopped my direct deposit and went with pnc bank.
Terrible. Not telling the long story. Had ya for 4 yrs. No longer will. No more needs to be said.
I love earning flying miles. It is easy to use.
usually i have no complaints but when and if i do they take care of the problem right away.their customer service reps are polite and helpful.
Itemized statements, good phone representatives, good insurance protection experiences, no fee for foreign currency purchases