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Q Link Wireless

Name: Q Link Wireless
Rating: 4.1

4.1

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4,314 User Reviews

6.7

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4.1

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4,314 User Reviews

6.7

Overall Score

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LAST UPDATED: April 15th, 2024

Q Link Wireless is a free phone service available exclusively to low-income individuals and families on a government assistance program like SNAP, Medicaid, and the Department of Veterans Affairs through its Lifeline program. The company offers customers nationwide coverage on both 5G and 4G LTE networks.

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The Good

Free Unlimited Text, Talk, and Data
No Annual Contract
Keep Your Phone and Number
Nationwide Coverage

Free Unlimited Text, Talk, and Data

Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program:

Unlimited Texting
Unlimited Talk
Free Phone Activation and SIM Card
No Credit Check
Voicemail and 3-Way Calling
Access to 10 Million Wifi Hotspots

Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan.

No Annual Contract

Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Qualifying customers can sign up for or cancel Q Link's free cell phone service at any time.

Keep Your Phone and Number

Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. Customers in need of a smartphone can receive a free Q Link phone.

Nationwide Coverage

Q Link Wireless is actively working to expand its national network. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered.

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The Bad

Only Available to Qualifying Customers

Only Available to Qualifying Customers

Q Link Wireless's Lifeline assistance program is only available to qualifying Americans who are currently on a low income or government assistance program:

SNAP (food stamps)
Medicaid
Department of Veterans Affairs
Social Security Income Assistance

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The Bottom Line

Customers living under the Federal Poverty Line may find a reliable cell phone provider in Q Link Wireless. The company offer free cell phone services to more than 2 million qualifying customers across roughly 97 of the country. Customers on government financial aid programs are encouraged to enroll in the Lifeline program.

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User Reviews

Star Rating

4.1

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4,314 Reviews

Review Breakdown

5 grade

21%

4 grade

66%

3 grade

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1 grade

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Andrew Shutts

My service with Q-Link has been flawless with 0 concerns at this time, My sims card came ready to use and was able to drop the new Sim card in my phone and instantly activated and was ready go, Ecellent !!!

1 week ago

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Colorado Hermit Cañon City, CO

I've had Q-Link for around 3 years. The only problem is I can't get connected to the internet with it. I live in a smallish town that sits in a pocket of the Colorado mountains. The other problem was my service was turned off a few weeks ago without any warning or explanation. It's taken me almost 3 weeks to find out that I needed recertification. That means, prove that I still qualify for the free service. I had to email a copy of SSDI statement showing that I receive Social Security Disability and it's below the qualifying limit of income. I didn't get any warning about needing to have recertification. I had to go through applying for the Q-Link service again. I didn't even get notified when it was turned back on. The whole thing could have been handled a lot better, without causing me all the stress of wondering why my service was turned off. I was worried that I was going to loose my number and have to get a new Sim card then let everyone know that I have a new phone number. What really agrivated me was NOT getting ANY WARNING. That it was a normal recertification that's done every 3 years.

3 months ago

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Gb Hamilton

I had a little misunderstanding about exclusivity that caused some problems. Haven't been using the service long enough to be a good rep. but so far, so good.

2 weeks ago

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Kevin Christensen

I like that I can email, like before; I HATE having Safe Search forced on me, and would VERY MUCH like it removed.

1 week ago

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Karen Nash

The phone service is great , I'm just having trouble with my phone ,the speaker don't work, I can here people ,they can't hear me

1 month ago

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Cynthia “Cindy” Mello

I loved the customer service. I really am not liking the phone I purchased and wish I could've kept my flip 3. Art finally gave my daughter a 16 number code only the provider that has my number can unlock according to them. Att. I really wanted that number on that phone but I don't know where to start . It would be great if your company could help. Your cute service rep that helped me was lovely and patient. Also I still qualify for a tablet and have proof via govt email. Hey a different co called excess sent me a tablet free? I'm sending it back. Other than these things I'm satisfied for now. Fix my flip with same number and I'd be ecstatic. Thank yiu, Cynthia Mello

8 months ago

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Carrie Schwabenland

A new friend turned me on to Q-Link and helped me sign up. It was easy so far. I'm going to check out how it works.

2 weeks ago

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Jenn Albuquerque, NM

For a free service, I really am happy. I got to bring an unlocked phone that I already owned. I think it is great how bring your own device is an option, because that saved me a lot of money. After being approved, I received the SIM card in 2 days, I was surprised because it arrived very quickly! Once I inserted the SIM into my phone, within about 5-10 seconds I had service and was able to make calls/ use my phone normally. The overall process from the beginning ( application) to the end (inserting SIM and getting service going) was extremely quick and easy! I live in a really rural area, and I have tried a couple other free services before using Q Link and I'd say Q Link is hands down the best one (service wise) that I have tried. As I said, I live in a rural area, which means there are some spots where the service gets a little choppy. However, I feel like the previous services I tried were worse. I recommend family and friends to Q Link! I am SO happy I made the switch myself. If anyone is thinking about making the switch to Q Link, I'd say do it, you will not be sorry!! The ONLY downside I have found is Q Link does not offer "Hot Spot" which was kind of a bummer at first, because I had to get use to not being able to use my phone as a portable hot spot device. But once I got use to it, I have absolutely no complaints at all.

10 months ago

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Regina Phalange Boulder, CO

The call center is no help. You're lucky if they even understand you, and vice versa. If you ask for a supervisor, you just get stuck on eternal hold. If you send an email, you just get an automated response saying they received it. NO follow-up, EVER. The online chat is like talking to a defective robot that doesn't even read your messages. And the next business day after I had the nerve to complain, my phone stopped working. They claim that's a coincidence, but there's nothing they can do and I have no choice but to buy a new phone. They are OFF THE CHARTS SLEAZY.

2 months ago

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Richard

I qualified for the free phone and "unlimited" data plan from qlink wireless because I participate in a low income government program. I also received the $10.01 tablet, actually the tablet is not bad, both of them of course are the cheapest thing they'll send you but what can you expect for free? Just make sure your phone is unlocked if you want to use the sim in your own device instead and it's no problem. The only issue I had was the fact that qlink lies about you having unlimited data, the way this works is I thought since I had unlimited data that I could use all I wanted but this is an out and out lie by qlink, after 3 or 5 gb it slowed down and things started not to load, this got worse until I reached 27gb and they disconnected me totally, when I called customer service I was then told that if my usage was "excessive" I would be disconnected until the first day of the month which I indeed was. Luckily it was on the final week when they cut me off before the first of the month, I was not able to go to job sites or pay my bills or do anything. The representative would not state what they call excessive usage. I filed a formal complaint with the FCC about the deceptive wording by qlink wireless but I'm not holding my breath to hear anything.

3 months ago

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Shanika Davis

Q-Link Is An Okay Wireless Cell Phone Company, he ..... I Do Not Like or Agree With The Short and Sassy Look On You... I Always Thought That Look Was just For Me, From Him.... Smh I Think The Idea of Happening To Bring Your Own Phone To The Company Kind Of Drive/Pushes People and Their Interest Away... Phones are Expensive Nowadays... Q-Link Offers Something Else, But I'll Check Into It Tomorrow....

4 months ago

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Jo ann Nelson Central Square, NY

So I am grateful that you give me this for free My only issue was it said unlimited talk and so I thought I had unlimited talk. And I found out that unlimited actually meant 10,000 minutes and I had used them and then didn't have a phone for like 4 days. And then I tried to buy $5 worth to get me through to the next month and it wouldn't go through so you gave me my money back which was very nice. But for some reason I could not add one minute so I needed to get a house phone so that I didn't go over my minutes Yes I have a gift of gab. But all in all it is a very good service thank you

8 months ago

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Toninette Loyd Flint, MI

I have enjoyed being a Qlink member from the very beginning, when they first started their services. But I stop for a while, because my son brought me a phone and I became member on his service, I have always been a fan of QLINK I think they are a wonderful company. They just need better phones with phone protectors. O' years I need a new SIM CARD ASAP..... I don't have a phone at this time...

9 months ago

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Jonathan Eskine Slidell, LA

It is amazing to have phone service not just for a low cost but literally for FREE! This saves me $100+ a month vs. choosing a major phone carrier. It was easy to sign up, get approved, and enrolled. Before I knew it my SIM card kit arrived in the mail, I put the SIM card in my phone and I immediately had service. I’ve travel a decent amount in my state and I have had no issue with not having any service. Sometimes the internet service can get a little slow which is why I left 4 stars instead of 5, but regardless, switching to Q Link Wireless was one of the best decisions I’ve made and I recommend it to everyone out there and I’m so thankful for this!!

10 months ago

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Kayla Hall Philadelphia, PA

Been (w/) Q Linķ Wıreļess for a coůple to a few years now {&} seems to be a pretty good an decent cell phone company provider to be (w/) ,plus have cell service in a area that usually most providers don't pick up in this location <ÔŘ> nøt as far up in that area ((but)) can say Q Lınķ reaches more more futher in the area!¡¡¡!¡¡¡!¡¡¡!

11 months ago

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Crizzycazz Columbus, IN

Appreciate the on time and complete benefit added each month. I have lifeline thru qlink. BUT when I first started the program I had lifeline and the ACP benefits both with qlink. They had promised a tablet with the ACP benefit but when I asked they co.said I had to wait because they were waiting on the tablets and when received it would then be sent to me. Well after a yr of waiting and no tablet. I decided to transfer ACP benefit to another carrier (which by the way , are never on time and repeatedly do not fufill complete benefit). So...I have have never received a tablet from anyone and thought qlink should have fufilled their promise as they received both ny lifeline and ACP benefit for almost a year or more.

11 months ago

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Shiela Scott Columbia City, IN

April 14 when I joined Qlink I had the BEST ever customer service! His name was Freddy and he took service to a new level which haven't seen in years! I was having (and still am) changing my account from Straight talk as soon as Straight talk saw I was changing carriers they locked me out of my account. Freddy called Straight talk while I was on phone and accomplished getting account to Q Link!!! He was amazing!!!!

11 months ago

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Terri Errickson Millville, NJ

The service is outstanding. This is the first service that I have found that I can pick up in my house. No matter where I'm at I get outstanding service. I just want to thank you for the awesome service and products. I want to upgrade to a new phone because some of the apps say that it's not compatible with my phone I have the pepper phone I want to upgrade to the to the updated Androids that allows me to get different apps that are compatible with my phone. Thank you again for your awesome service. When I got on your service I went through your store and that's where I got my phone I paid $35 for it. What do you recommend would be the next upgrade I know the price will be a little more.

1 year ago

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Wendy Rivers Vicksburg, MS

I truly appreciate Qlink for accepting me. I am disabled and can't afford a phone bill. That doesn't mean I have to accept being treated rudely and inconsiderately. After being with another provider for a good while, I began to be treated that way. All along being told I was a valued customer. Qlink accepted my application and I haven't had any problems to speak of. I have elderly parents that aren't in the best of health and need a reliable phone and service. Qlink has provided that, unlike the other company. The only issue may be that customer service never got back to me in response to a message I sent. Otherwise they've been helpful.Thank you Qlink

1 year ago

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Andy Wallace Charlotte, NC

Its hard to complain when you provide free service and phones, but the Serano phone I chose is lacking in sound and picture quality. The phone seems to shutdown numerous times in the day and freezes up in which I have to take the battery to restart it. I paid for phone and received the Q Link tablet which is awesome! No issues with it and I'm glad I got it. I know I got the base model Serano Pepper phone, but I hope I can contact Q Link for a phone upgrade . Outside of the phone, your coverage is excellent and the tablet is very nice. I am very thankful for your service because I live on a fixed disability income. Thanks, Andrew Wallace

1 year ago

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Diana Curran Wilmington, MA

Love it, switched to QLink from Verizon wireless that I was paying $60 per month for and didn’t know I qualified for this as I work but I applied for food stamps and I got approved— they raised the limits so try again if you got denied before. I qualified for $75 per month as I work but heck it will help. That alone qualified me so even if you work full time you may qualify for a free cell phone. I am so glad I did as I am saving $60 per month. They use T-Mobile network and I have not had any issues at all. I use my phone a lot and I am loving being able to keep my data on I used to keep my data off and connect to WiFi all now u still connect when I can but don’t have to worry about having data in my car anymore.

1 year ago

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Paybacksabish Kkkk Snow Hill, NC

My experience with Q-link wierless has been pretty good! I had my doubts at first based off some of the reviews I had read. 😬 But I decided to give them a shot anyway, and boy am I happy I did! *Ok rewind a little* So before Q-link I had verizon wierless, they are just to darn exspinsive, I mean who wants to pay that kind of money? Not me! I mean at one point they had me paying like $20 bucks for adding 3 extra gigs of data when I run out! That's ridiculous! Especially, when companies like Q-link are offering the same thing, but for cheaper? And well, being a single mom I have to save and cut cost when possible and Qlink has allowed me to do just that! I'm saving a TON in my phone bill department now!I honestly can not even tell that I switched, the cell coverage is just as good (if not better), but don't take my word for it, head over to their site and check it out for yourself! You won't be disappointed! Just be sure to check out the coverage in your area first!

1 year ago Edited May 9, 2022

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Carlito Wayz New York, NY

In the beginning of my service with Qlink was not much of satisfaction but I believe it was from my part of fault due to receiving personal negative news which had nothing to do with Qlinks representing its service so overall I could say that they are very great from their signals, their call rating which I never had any issue with, their staff are good. And also their devices sold are at a great price. I recommend Qlink to any in search of a phone plan that is beneficial to them . And I can most guarantee that as a customer they will be appreciated with their service. Plus the phone that is at their possession can be used , and the phone number can still have or change, and the best of all their is no phone bill for an entire year. From a satistisfactioned customer ANDY D ....

1 year ago

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Aimee Wilcox Dallas, TX

Q-link has had pretty much the same coverage as the other National brands I have used. I was a long time customer for nearly 20 years to a major cell phone provider. Never late. Paid every month, until COVID. I called to speak with them. Explained I had lost my job, I just needed a little more time. Nothing. They “couldn’t” work with me at all the rep said. I was flabbergasted. The next few months as I struggled I started using the monthly plan phones lines. From one month to the next I had to change my number countless times because a friend here or there had a phone I could borrow a couple of weeks at a time. I struggled finding a job because the number I put on one resume wasn’t guaranteed to be my number the following week. Abs then I found Q-link. There to help me through this time of struggle I had found myself in and not only that but there with really good coverage as well. The only thing I can complain alot is obviously I’m not working so like a phone I struggled paying internet was an issue to, so I needed more internet work out being throttled. However, I still got internet so other than by mid month I was getting throttled, I still had internet and am grateful. So when that is still a huge blessing and not a negative, just felt like I should keep it real I guess.

1 year ago

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Christine Pieper Fond du Lac, WI

I agree with the concept of having this type of service for those of us that cannot afford to communicate unless we have this service. In my case, I know you want me to make more calls, but I CANNOT MAKE CALLS as I don't have a voice to talk with due to throat cancer. I text every day, but it never shows up on my statement. I have tried calling your company a couple of times, but I always get a foreign sounding person that has no idea what I am talking about--this is when I was trying to activate a new phone or something. I do have a machine I use to talk with, but it is very unreliable, so I don't use it on the phone unless necessary. Overall I'd say you are a good company though.

2 years ago Edited June 1, 2022

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David Drake Shelbyville, IN

In the last few months as you guys didn't upgrade plus I traded the phone for a different thing and you gave me a little SD card I think they call it everything has been working great I don't talk in the phone a whole lot but when I do I'm glad it's there I use it for emergency as a say it's a lifeline phone I usually don't call to talk to just to talk if I call it's to make a important call or to call a doctor or to call for help or to call to order something that I gotta have as medicine a lot of people takes advantage of the phones but I try to do what I can to not run up a bunch of minutes better it's t The lifeline phonr

2 years ago

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Lisa King Davis Rock Hill, SC

I'm very pleased with the service, except you say I get free data but some months when I need to use a lot of data it runs out then I don't have any more for the month to look for a job !! It's suppose to be free for the ninth right ? Besides that Ive been with QLinks for several years and service can't be beat customer service is bit that great. No I e speaks English, they hang yo in you if they do t understand what your problem is but usually because they do not understand English Language well enough to understand that what you are explaining to them, so they hang up on you and it's difficult to get someone on the phone. you have to go thru a bunch of prints to get to customer service and it's aggravating , they also have attitude problems most of them but you do get a nice one sometimes if it's your lucky day. I love the actual service on the phone. Also if they mail you something g you get it fast I hope this j Helps

2 years ago

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John Johnston Signal Mountain, TN

I have been with Q Link about 3 years as I am in a nursing home and living in nursing home makes you poor. I can't believe all these negative reviews. This service has been a gift from God to me. Without this program I wouldn't have a phone. So I have been saving for a new phone so when I got this new sim I went ahead and got it. When I looked at how to activate it I did not understand the reset part so I called in and had a tech on the line in 5 minutes. He was so nice and helpful and he asked me some questions about my phone and then he had me call a number that is on the card under the word activation. I called it was automated and it asked me a couple questions and then it activated it for me. Much easier then going into your phone and resetting the carrier. So I love the service of Q Link and I am having fun playing with my new phone. I will check back here and if anyone wants to ask me any questions about how I set up my phone leave me a message. My name is John and I want to thank Q Link for helping me, living in a nursing home, to be able to have a cell phone.

2 years ago

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TallRider Fan Syracuse, NY

Ridiculous. How can Qlink Wireless receive a rating of 7.0 when there are only 5 STARS? That would 128.57% Impossible to get more than 100%. The FCC won a large financial verdict against them for stealing people's ACP $ 30 a month credit. People were using it for their whole home unlimited internet bills of $80 per month. Qlink stole those Emergency Broadband Benefits for years. Do not believe those positive reviews. I signed up for a free phone and a free monthly phone service. I received NO PHONE and LOST my ACP of $30.00 per month. I could have paid for a cell from anyone with that money. I purchased a $300+ phone from Motorola. My home Internet Benefit is what I wanted and needed. Qlink Wireless are crooks. Look at their website. Page after page of their website tries to fool you into clicking which will give the ACP benefit to them. When you don't click, they steal it anyway. Go to fcc.gov. See the lawsuit won against them.

4 months ago

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Steve Campbell North Aurora, IL

I signed on with Qlink and was told my TCL phone would work with the sim card that they sent me. I put it in my phone and tried to activate it with a service representative on my girlfriend's phone and it it would not work on Qlinks network. I also had to take my phone apart to put it in and I shouldn't of had to do that. They claimed my old carrier had it locked out which was totally wrong because I called them several times and even had my phone inspected by a cell phone repair person and it was definitely unlocked. Qlink new I couldn't purchase a phone and tricked me into thinking their sim card would work knowing I would end up buying a phone from them to use their service. They are liable of deceptive business practices and were not honest with me on the sim card working in my phone. Now I have no phone service at all, and I'm shopping companies again. DO NOT TRUST THEM!!!!!

4 months ago

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Ernest Harper

A very good I have not had any issues with q Link since I started and I hope that that will continue very thorough and efficient with any issues that I need to address since I started but I hope that it will continue.

8 months ago

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Shi

Great experience for it to be a government company and have had no problems

3 weeks ago Edited April 1, 2024

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Lisa M. Kellar Saranac Lake, NY

Service is reliable and the program is both kind and practically beneficial. Advertising though can make you think you can or should purchase SIM cards or monthly data when you don’t actually have to and aren’t allowed to, so be careful before you spend anything. Prices for refurbished devices are excellent. I sure the program is saving lives.

9 months ago

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Myrna Campbell Sault Ste. Marie, MI

I am not able to use my phone while shopping in the larger chain stores but otherwise my service is excellent. I get monthly statements of my usage and balances. My reloaded minutes are always right on time each month and if I have any issues with my phone service I can always get in touch with Qlink to get them solved in a timely manner. I treasure the ability to chose my own phone from the endless list of phones that are compatible with the service.

9 months ago Edited July 6, 2023

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Amanda George IL

I have been using Q link for about 2 months now and I like it. The only complaint I have is that I keep getting emails from them to "claim my free tablet" but they aren't free. There is a $10 initial charge for it. But otherwise the set up of my account and activation of my phone is easy and fast. I got the SIM card because I already have a phone that's unlocked.

9 months ago Edited July 10, 2023

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Pamela Smith Buckhannon, WV

I found it extremely difficult to understand the lady on the . I am not criticizing her at all. She might have found me difficult to understand. I have been a customer of Qlink for a long time. Their over all performance over has been fan

9 months ago

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Chrissy Lang Bellevue, WA

I love that I could figure it out all on my own. I didn't need to call to get set up and now I feel like I can activate anyone's phone 😁👍Thank you Qlink. 🤏lol they could have sent a phone with a better camera but I can live and love with the one I have

10 months ago Edited June 16, 2023

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Peter Moimoi Tucson, AZ

No complaints,, whenever I had an issue they were there until I was satisfied with the results. If it was after business hours, I'd simply described the issue and they're quick in responding with a suggestion to my email they would do a follow-up to make sure I had resolve my issue. I would've given them 5- stars but haven't received my tablet yet. Lol

10 months ago

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Alex Todd Louisville, KY

I love everything fr... fr... its been good, fast reliable, only thing is it didn't come with a free phone I mean I know I know it cost wether it's a cheap knock off or crap one. But it was hard getting a network unlocked phone and now it took a dump on me I can't seem to get another with no income to low based . Hopeful soon I'll ha e a good phone and I'll be back

10 months ago

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Barry T Sullivan GA

Thank you Q Link you've been a great help to me to make sure that I always have service any issues that I've ever had have always been corrected fast and efficiently your representatives have been outstanding thank you for your service

10 months ago Edited June 5, 2023

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Dee Memphis, TN

Overall Q Link Wireless has given me an awesome opportunity to stay in contact with my family, friends. I gave it a 3 out of 5 star rating because aside from the free service, the phone is extremely slow and it's above all very frustrating to navigate. There is sooooo many update that needed to be done to the device + to the Tablet (I also purchased with the device), that both devices are more of a headache than anything else. The service is great and appreciative but the technology given alone isn't really worth it in my opinion. You should consider upgraded your devices to a current generation device and I could definitely see some better results.

10 months ago

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Kevin Gallagher Framingham, MA

very nice people great value thank both Jesus and... the other guy (???) Ummmm, Juan! THAT'S the other gardener who told me all about this wondrous planet-wide revolution. Arrriba Arrrriba! kevg Ps. All kidding aside... Love you guys! Great lifesaving service. helping people = GOOD

10 months ago

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Joseph Stombaugh Costa Mesa, CA

I really like the quick and helpful responses that I have been getting. One problem I ordered a new phone and tablet and can't get confirmation. It has been 3weeks since I ordered l want to reorder if it's necessary. Help desk hasn't helped.

11 months ago

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Christopher Lally Denham Springs, LA

QLink Wireless has been really great. The only 2 issue that I see is that(1) the high speed data cap is much lower than other companies offering free service and so it makes using your phones data internet so slow that you can actually use it. And (2) QLink Wireless doesn't offer free phones to customers choosing to use their service. Other than these 2 issues the service is great every where I go and no phone call connections or texting issues at all. Although I do live in Baton Rouge, La which is a pretty big city.

11 months ago

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Janet Hale Sacramento, CA

You never gave me a phone and my phone is very old and now have trouble charging this phone of 8yrs old now and can not afford one! Your phone prices suck!!! Not affordable for us poor people!!! And you dont offer any hotspot use either which would help me out! Other companies have hotspot use but you giys dont. Between my broken phone and no help getting one a an affordable price for the poorest of our population. Otherwise your service has always been a good signal without much interruption or poor signal. Always has worked everytime I needed it.

11 months ago

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Steven Rudnik Eastpointe, MI

I love that Q Link makes every aspect of using their services so easy for the elderly especially!! It's truly only a few steps from getting your new sim card as I did, ("Bring your Phone"), to the activation process. I'd have to say it took me 10 minutes to put my sim card into my own device to calling my family and friends!! Thank you for the service QLink!!

11 months ago

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David Adkins Amsterdam, NH

Customer services great But I seriously need a new phone I'm sorry I knew free phone The one I have I'm only getting 1 bar And yes I already did all the trouble shooting steps I reset my network I feel like I'm having a fun out with the full factory reset that did not help Change the other settings that do not help But I'm pretty sure I have to do with it Because I do not have money to buy a phone

11 months ago

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Chris Livengood Winston-Salem, NC

Thank you so much Q Link, man, you have awesome service, and service plans, better yet, don't forget about all the new phones you carry, I want to thank all of y'all, for being such a good team, and assisting each customer, with the best instructions and manners, from each and every one of you guys.. thank you too late you make my world go round..

11 months ago

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Phil Coker

Perhaps it was because I signed up during the Christmas time frame, but I've had difficulty in locating human customer support personnel. One likely result of this is that I'm uncertain as to whether my chosen phone number transferred to Q Link because I got confused by the menus and what they told me. Examples: email dated Sat, Dec 23, 9:49 AM (3 days ago) 'Phillip we're trying to resolve your request' contrasted with email dated Sun, Dec 24, 5:06 AM (2 days ago) '2149464872 Is In Progress to Transfer to Q Link Wireless'. So I await the transfer with anticipation and puzzlement, and want to make sure that I receive the other benefits advertised by Q Link.

3 months ago

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Kelli Reed Pensacola, FL

It, Q-Link still has a few hiccups to hammer out .I mean Q-Link is a cool thing so far , sorta. What kept me from posting a 5 Star rating at this time is just that there's alot, A LOT of weird things . I'm not the techno Champ however; some apps and emails are doing there own thing and acting outta pocket. Putting words in without me finishing typing. My phone is definately not a team player lol. I probably need to get a new phone but I thought the powers that be might want to know My phone is acting up. Thanks ,Kelli Reed

1 year ago

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