AT&T

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AT&T

AT&T Wireless is a wholly owned subsidiary of AT&T. AT&T Wireless broke off from AT&T in 2000 and offers cellular and data services to 118.7 mobile customers in the United States. This is significant number of customers making it the second largest wireless communications provider in the country after Verizon. AT&T Wireless is headquartered just outside of Atlanta. AT&T Wireless was formerly known as Cingular Wireless. In 2011, AT&T tried to acquire T-Mobile. However, AT&T withdrew from the merger offer in December 2011 in face of governmental and widespread consumer opposition. 

The Good

  • Great prices
  • No contract options
  • Hotspots available

Compared to other big-name cell phone providers, AT&T has some of the best prices and data plans for cell phone services. AT&T offers a barebones phone plan to customers starting at just $25 a month. This is a great non-contract option for customers who want a basic phone plan with no data connection. This is also a great product because customers can get unlimited text and voice at a price that undercuts both contract and non-contract competitors. (Note that this is not a contract phone).

Since AT&T offers both non-contract and contract cell phone services, they try to keep their customers as informed about what services in each bundle. They make it clear as to what the difference between the contract and non-contract phone services include. Customers particularly appreciate the clarity behind phone plans and services. Many phone users complained that other companies did not allow them to change their phone plan with an outdated phone. AT&T provides SIM cards for the older iPhone 4, while also providing the latest iPhone 5 and iPhone 6. With these SIM cards, phone users can continue to use their phone for a little bit while longer if they don't have the money to purchase a new phone. In addition to Windows phones and Android phones, users can also get a phone with the Amazon Fire operating system, helping them enjoy their eBooks and apps purchased through Amazon. AT&T was one of the few companies that had the Fire operating system available for customers.

Additionally, AT&T also sells other devices that can be managed with the cellular plan. Some of these products include: tablets, cellular modems and routers for computers, and even digital TV services. AT&T has tablets available that support Windows 8, Apple iOS, Android, and the Fire OS from Amazon. In fact, AT&T was one of the only companies that had the Amazon Kindle Fire available for customers to purchase.

Another thing current customers like about AT&T was the number of mobile hotspots that they had available. AT&T offered several different mobile hotspots, including the AT&T Unite Pro. This device has up to sixteen hours of power and lets you also boost the battery of your smartphone. The Unite Pro also lets clients share an Internet connection with up to fifteen devices.

The Bad

  • Concerns with third-party vendors
  • Mobility administrative fee
  • Other fees and issues with services

There have been some serious concerns regarding the third-party vendor problem that got AT&T into trouble with the FTC. AT&T allowed third-party vendors to use a premium SMS texting option to let horoscopes, sports trivia apps, and other services text clients and charge them $9.99/month for the messages that were associated with these premium texting products, without the customer's consent.

There was another controversy when AT&T started charging a "mobility administrative fee" in May 2013. This is a 61-cent fee that was added to its wireless postpaid lines and other services. AT&T gets almost a half-billion dollars from this fee every year. Many clients who called to terminate their service were told that this was a local or state tax. Many AT&T customers dropped their contracts by bringing up a notice of dispute.

Other concerns stem from the contract service and the overage fees. While the pay-as-you go plans are subject to data throttling, there is a service fee of $15 per GB that a client goes over their monthly data quota. The data throttling policy also brought up some issues with some customers. Some customers who have purchased the unlimited data policy have successfully sued AT&T Mobility for the data throttling policy. Some customers have complained about the slowness of the network when they start using a lot of data on their monthly-unlimited plan.

The Bottom Line

AT&T Wireless tries to offer contract and plan flexibility to their customers by including both contract and non-contract services. They have some of the easiest "entry-level" plans in the industry and a wide variety of phones to choose from. AT&T is also one of the few companies that have the Amazon Kindle available to customers. In order to get the most out of your data plan, make sure you have purchased the appropriate monthly data plan for your non-contract phone. If you start getting towards the end of your data quota, you may find that your data plan is being throttled.

Current customers appreciate the number of non-phone products available to customers. AT&T Wireless has one of the most diverse offerings of mobile hot spots, with one brand being able to support up to fifteen devices. There are also battery backup options on most of the mobile hotspots for smartphones that may need a quick battery boost.

15 AT&T Reviews

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  • User Score

    0

    June 28th, 2017

    I am not an AT&T customer but someone has put my email address as the contact email for their new AT&T account. As a result, I receive in my inbox all their confidential information (access credentials, billing, confirmation of installation appointments, account PIN, etc.) This has been going on for well over a month. I have repeatedly contacted AT&T customer support by twitter and by phone (which is not cheap, given that I live in England) but they refuse to do anything about it. They now no longer reply to any of my twitter messages, private or public.

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    1 0
  • User Score

    8

    June 13th, 2017 Salt Lake City, UT

    My son got all of us on AT&T 11 years ago, I had been with Verizon and Cricket before. I have been with AT&T the longest because they have great service and great prices. They recently messed up a deal they made with my family. But when I called they tried their best to fix the situation which I appreciated.

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    0 0
  • User Score

    10

    June 13th, 2017 Salt Lake City, UT

    I have been with AT&T for the last 12 years. We have only had problems like twice in that time, so that is not bad. The service is really great, I rarely have issues with service issues and call drops. We get an amazing price because of when we signed up. I wish they had an unlimited data option, but we do have a lot of data to share.

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  • User Score

    8

    June 12th, 2017 Orem, UT

    great coverage, good sells promo on phone sells, my only complaint is my bill changes all the time,when it should stay the same

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    0 0
  • User Score

    4

    June 2nd, 2017 Apex, NC

    As far as cell phone reception goes they are good, I haven't had too many issues with that. What I can't stand is that you can only group-text with 10 people, and if your group is bigger than that all of the incoming messages come in on different threads. So if you aren't staying on top of it, you don't know who sent what message when and in what order. And to reply, you have to pick one thread with 10 people and go with that. This means that I miss out on all of my in-law family's messages unless I want to go through and make sure I reply with the same message on different threads. Do that though, and they've got to deal with a bajillion threads instead, and it all gets messy. Start with being on the opposite side of the country from all of them and then add not being able to message with them as a group, well, it makes for a very frustrating situation.

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  • User Score

    9

    May 31st, 2017 Salt Lake City, UT

    AT&T has the best service plans for families. They have great pricing for their phones and phone plans. Their cell phone range of service is exceptional.

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  • User Score

    7

    May 29th, 2017 Salt Lake City, UT

    We switched to AT&T after a long time with Verizon. I have been equally impressed with their coverage and like that their prices are more reasonable.

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  • User Score

    9

    May 26th, 2017 Ogden, UT

    AT&T is the best provider I have ever had. I have never dropped a call while on their network, unlike other providers I have previously had. The prices are a little more expensive, but the service is worth it.

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  • User Score

    8

    May 25th, 2017

    I have always had At&t (Even when it was known as Cingular Wireless) and I have never had issues with them. I've always had good reception in areas that you would expect it and have been satisfied with my customer service they have given. They have honored all warranties/insurance that I have gotten on my phones with them.

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  • User Score

    10

    May 18th, 2017

    The service is always great!!! DIRECTV and cell service.

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  • User Score

    0

    May 17th, 2017

    I have been with them for 11 months they sold me a plan that was expired and had more hidden fees when they showed up for installation. They also were supposed to bundle my services and this has yet to happen in almost a year. Every time they say they will bundle they say it would take 2 to 3 billing cycles to show up. I have heard this four times now I am just over it. I wish I had never switch from my company

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  • User Score

    0

    May 10th, 2017 London, KY

    Was on chat and requested a manager. Rep said it would be a security breach to transfer me to a manager. He finally agreed after I challenged and pressed him. Manager said was with another customer and rep should schedule a callback. I never heard anything. So, I got on chat a couple days later and I was transferred to a supervisor, who 45 minutes later, still hadn't even greeted me.

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  • User Score

    8

    July 8th, 2015 Blandon, PA

    i have been w/ ATT for 3 yrs after i switched from verizion. I do find it much easier to use my phone as i live in a rural area, i can't justify paying $150 bucks a month for 2 phones on the lowest monthly plan

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    0 0
  • User Score

    7

    March 25th, 2015 Waco, TX

    I like my phone and for the most part I get pretty good service. I have had a few dropped calls since switching over to AT&T.

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    0 0
  • User Score

    8

    January 25th, 2015 Waco, TX

    I haven't had problems with AT&T but I wish there weren't any contracts. Coverage is ok, spotty when I travel. I may shop around when my contract is up.

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