AT&T

As a DirecTV subscriber I would like to thank you for assisting my with my Subscription issues last week. You were thoughtful and efficient in following up With the situation. You also provided me with useful information. I received my Package quickly and completely. Thank you

I currently have AT&T as my wireless provider and I'm really not very happy with them and I'm considering changing. First of all, they have NO CLUE how to process auto pay. Auto pay shouldn't be tricky at all!!!! It should automatically take money out of the debit card that is on the account at the time the payment is due. That should be simple. But apparently it's not. After I switched to AT&T and set up autopay, I received a text message and an email saying that my autopay was processed. They took the money out of my account and then they put it back in my account a few days later, claiming that I was late on my payment. It's very annoying when they offer a discount to customers who use autopay, but they have no idea how to process autopay properly. Since I don't trust them with autopay, I'm manually making my payments, so I don't get any discounts at all. But I can't trust them to process my autopayments at all!!!!! You'd think that a huge company like AT&T could handle figuring out how to process autopayments, but sadly they can't. My best friend has cell phone service with AT&T and they allow her to upgrade her cell phone when she's paid for half of what is due on her current cell phone. AT&T refuses to let me upgrade until I've paid off my cell phone in full. They don't treat all customers fairly or the same.

I've been with AT&T since the iPhone came out. Service has improved significantly over the years. I've always received great customer care. Last time I got the best care of reducing my bill based on my usage and discounts. Awesome. My son uses AT&T and I recommend to my friends and family. Wish for more towers. I do get spotty service in places.

We switched to AT&T to find better cell phone coverage and we have not been disappointed. We have experienced few dropped calls and with a discount from work, the service is affordable. We have had difficulty working with some of the sales people in the stores, they are not so friendly or service oriented. They act as if they have plenty of customers, who cares if they upset one or two.

We have been with At&t since the 90's. I have often compared prices with service over the years and would not switch. We have excellent service everywhere we go, we have great customer service, and the monthly rate for all the extras we receive is definitely within reason.

We had been a customer since 2001 and we are very happy any issues we may have ATT we do the best to resolved or may applied credit customer service excellent and any store we may stopped by from sign in to service extraordinary we are very satisfied with them

I only switched carriers because for the first time AT&T had an in home rep at the house when they were updating my cable. Bad decision. The service is fine but the reps information was not accurate as far as the discounts were concerned and how to obtain your rebates. I did this in March and still to this day I'm having problems as apparently one of my phones was never se The service is fine but the reps information was not accurate as far as the discounts were concerned and how to obtain your rebates. I did this in March and still to this day I am having problems as apparently one of my phones was never sent in. Just problem after problem as far as that part of it goes

Price could always be better. Called to tell them we wanted to leave because of price and they basically price matched us the amount Tmobile gives you for unlimited data which we didn't have. Now we have unlimited data at the same price we were paying when we only had 15 gigs.

I have been with AT&T since they were Pac Bell. I never had a problem wherever I went. My sister decided we should all switch providers and everything went bad for us. Missed calls, dead zones, the slowest data ever!!! Nightmare! After a few months of nonsense we switched back and now all is well again. I will never do that again!

i have tried several cell phone providers, including the disposable phone companies. I LOVE AT&T. They have very competitive rates, their customer service is great, and the calls are always clear and crisp. I changed companies a few times trying to save a buck, but I always end up coming back to AT&T. I would highly recommend them to my friends and family! GOOD JOB AT&T!!

I am very satisfied with the service AT&T provides me from a cell phone perspective. The staff at The Greene location in Dayton, OH are exceptional both from a knowledge perspective, but a professional and friendly perspective as well.

I have been with AT&T for about 4 years the only reason I switched from other company is because I travel to Mexico very often and their service is the best. They have LTE that sometimes is faster than here in the USA. Definitely recommend it

I have had AT & T as my phone service for several years. Recently I have had a lot of trouble with calls cutting in and out. I know we have had a lot of growth in our area and I wondered if that could be the problem. I called AT & T and they were great to work with. I did some price comparing when I first started having these problems but realized that I'm getting a pretty good deal with AT & T. They did fix the problem and I have much better reception now.

Att strives for the best I can honestly say never had an issue. And i know I can call customer service anytime for help. Products are great ,service is the best, kiosk personnel are very knowledgeable about the products they sale. Very patient with everybody.

This is the best service, best data speed, and best overall experience I have ever had with a cell phone company. Amazing phone selection, great financing options. I always seem to have service and data when others do not. I have never had a random charge or higher bill (without reason I knew about). I am very happy.

Working out the bugs is frustrating. The product is good when it's working. The techs seem to be friendly, intelligent about the product but held back by the I eternal workings of the support process. Far too many layers for the techs to have to deal with just to get what needs to be completed. Work on reducing the layers and I think your support could be top notch.

I really like AT&T. We've had our family plan with them for many years. They take good care of us with phones and service. The staff at their retail centers are helpful and competent. Our phone service has been very good. Very few dropped calls. We've been very happy!

I have had AT&T for ten years. Only the last two years I began service with a smart phone. I did notice that compared to my one friends growing up I did not have service in certain areas but she did with Verizon. Overall though I was satisfied with the service and how AT&T helped me get important information off of wet, cracked, and other broken phones.

The Day B4 Thanksgiving my phone decided to LOSE SERVICE. I called AT&T Customer Service and was told of an outage in my area and also got cut off every time I was in process of phone call with a rep to discuss my issue. I went to my local store and was told a NEW SIM CARD is my issue. Had it 2 weeks now and seems to be working well...... The fact that I spend $60 /month for service and deal with this situation is unbearable. Should any more issues arise I will be switching service.

AT&T has been fine. My family has used them for the past six years. Service has been good everywhere we go, but customer service is disappointing. We especially were disappointed with our recent trip to Europe - we went to the AT&T store to get our international plan set up, and the employee was very clear that we would be getting just as much data and service as our domestic plan. When we got abroad, we found that reality was very different. It sucked. And AT&T wouldn't do anything to help us. Bummed, but their day-to-day service for us is fine, so we stay with them.

I have been with AT&T for the last 12 years. We have only had problems like twice in that time, so that is not bad. The service is really great, I rarely have issues with service issues and call drops. We get an amazing price because of when we signed up. I wish they had an unlimited data option, but we do have a lot of data to share.

Accounts are not secure and AT&T takes no responsibility for securing your account to keep others from being able to charge whatever they want on it and make changes to your plans. Passwords and passcodes nothing

AT&T has been a great service for me and my kids. They have helped us out as we travel around and just in our homes. Love this service.

I love AT&T. We have been customers of theirs for over 20 years. Their service is exceptional and their prices competitive.

AT&T are thieves in so many ways. I turned in my $800 phone from Spectrum when I transferred over & they were to credit me $800 for it. In stead they started charging me $30 a month for the new phone after only 2 months of $30 credits from my new device I turned in, They won't return my phone saying that it a separate party & its too late now. I will take all my families lines & run to the next company ASAP.

On 10/3/22, I received a promotion from AT&T for home internet. I called them & spoke with Kayce. She informed me about a cell phone promotion. Not only would they provide better service but match the bill. The total price was 2 lines for $110+tax/month ($55 a line/month) & a $20/month credit due to us using our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago but had concerned my provider (Boost Mobile) would not be compatible with AT&T and feared it would lock. She said if its PAID OFF it will work. After double checking in her system, Kayce was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone. Kayce & the activation support team attempted to troubleshoot but was unsuccessful. I was told to go to multiple locations including my old provider which informed me that ATT owns my number now and wouldn't give it back them. I went back to ATT store location. They wanted me to buy a phone from them with no payment plan due to being a new customer policy probationary period. I explained to them I had just bought a Galaxy S21 weeks ago for around $800 new. They need to fix this. They told me there is nothing he can do and to call corporate. I told him That they advised me to go to multiple location, this being one of them. The next day I went into another location (5180 state Rte 100, PALM COAST, FL 32164). Darrell was my sales rep. He told me I was lied to by Kayce. However, he has a promotion to where I would receive a free phone if I turned in my old phone. He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for my wife having her own phone all the mess but this would take 2-3 billing cycles to see the credits. He even told me "The phone doesn't even have to work, and they would take anything." I still turned in my galaxy s9. It was it good working order. The rep said it will be fine and I will start receiving the monthly credits in a couple months. My bill quoted was $130+ tax as explained by Darrel. My bill is $175. I have to complain for months only to be hung up on, put on hold, told it will be fixed and to give it a few more billing cycles, months go by and still no results. Almost 8 months later (4/23) they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill 200% and had to purchase 2 brand new phones, AND a S9 they had me trade in. After calling today I spoke with a manager named Kevin who told me that the reason I didn't receive my $800 in credits is because my phone arrived one day late, and the promotion ended making me ineligible for the promo & they will credit me a total $17.50. I asked how did it arrive late? I did as they instructed and used their shipping & even dropped it off early. If I was ineligible for the promotion, how was I not inform when I dropped off the trade in phone? I also asked him why AT&T said they will rectify the problem every time I called? Kevin then hung up on me. in short, I'm n Locked out of my phone, had my bill double, and was forced to buy another $800 phone without any care for the customer. You simply can't treat people like this. Please help! Thanks

Do NOT use AT&T. And if you do, NEVER sign up for multiple lines. My son had an AT&T account and a group of us were looking for new providers so we joined his plan. 5 lines, 6 years ago. Well one person left before the year was up, paid off his phone and notified AT&T that he was switching networks and to cancel his line. Another the couple split up and the ex girlfriend did the same (paid off the phone, went to an individual plan and notified AT&T) ...3 years ago. The remaining three of us are still paying our own lines and the additional charges of having these two additional lines associated (but not active) on the account. My phone has been paid off for years and I'm still paying over $150 a month for AT&T, shopped around. Verizon I can get a brand new phone and my own line for $85. I'd jump ship but don't want to leave my two sons holding the bag for my unused line. AVOID AT&T like the plague y'all.

I upgraded my iPhone and purchased the watch. I already had, for years a tablet that was paid for and being charged $20 for the service monthly. Traveled out of state for work for several months and my bill was being drafted out of my checking account. I believed that the additional charges were relative to my new phone and watch. Upon this purchase, however, they decided to sneak in an additional $55 for the tablet for several months. The local ATT employee notified me of this charge and said it should only be $20 as it was prior to new purchase and directed me to the resolution center. I talked with the supervisor who indicated that this was their fault And would credit me 3 months. When I asked why only 3 months she said it was my fault for not paying closer attention to my bill. This was clearly a “bait and switch “ tactic that they use when upgrades are made. I trusted this company which I had used for years and didn’t thought that I could trust that they would or tamper with my charges. Bad business for sure!!! Check your bills people because these guys cannot be trusted!!!

They give the best rate concerning mobile phones I remember when I bought a phone from them and the screen broke I was given a credit to purchase another one One thing I’d like to mention is their customer service they are very helpful

I used AT&T back in 2017 and will never use them again. Their phone service is very slow and the coverage map is not accurate. I would be at home and get no signal unless I walked outside. And in the rain it storms don't expect it to work because it won't. The best thing about this phone company in my opinion is the price of the phones and the customer service people.

They make promises they can't keep they lie lie lie they give you the run around you pay 30 months for free phone and no contract they locked in for 30 months I called I wanted to reduce my bill I had five phones I was paying $194 for everything which was great I wanted to save some money so I got rid of three phones now the Bill's $140 . Should have kept the five phones. I called before going about the trading in for a phone oh yeah you can trade the phone you can do that I said I'm driving 70 some miles 150 Mi and 3 hours later told him to stick it wanted to sell me a different phone and playing you try to write a review or find a place to complain and all they want to do is try to sell you more of their crap the biggest problem all of them are doing it all the providers are doing it to people although I must say I tried to talk my wife into going to AT&T for over 10 years and she fought me and I should have listened to her because she never called but twice in 10 years and that was only to change her plan and to get a different phone my friends have tried all the others and they have problems with them too a lot of it's the lies they tell shame on you AT&T all the way around Corporation that's grown to your size and worth should reward the people that helped get you there as a retired employee and have been a dedicated customer. Sad when a company makes so much money they don't care how many customers or employees they lose.

I’m not sure if it’s the phone, but when i switched to at&t everything is a lot slower than usual compared to when I was with boostmobile. My data bars tend to go down when i have internet connection & when I don’t they tend to stay high. I recently switched from the iphone se2 to the iphone 13. Pricing was much more affordable between the two phones but it’s just the wifi & data issues.

I am a current AT&T customer and the service is very reliable. I think I might be paying a bit more as there seem to be better offers, I do have my phones paid off so I haven’t really changed the service yet

AT&T will always give you that fast service that everyone is looking for which is great! I liked how when I went to Mexico for vacation my phone still worked without me being over charged. The only thing I do not like is how expensive it is each month!