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5.6

Overall Score

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Vickie R. Halton Longview, TX

I like when you upgrade to another Samsung note phone, you is able to transfer all your ole ingredients into the new Samsung Note phone

5 years ago

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Marisol Galvan Houston, TX

Customer service is pretty good. I'm always happy with most outcomes. Unfortunately, I've come to the understanding that they are pricey & have begun to contemplate the idea of switching.

5 years ago

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Kathleen Garner

I have always been treated well with this company. Customer service is knowledgeable and helpful. They respect the fact that you have chosen them.

5 years ago

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Rick Rios

Excellent coverage but the cost is too high. They told me by phone that data coverage is required because of one smart phone. I have heard from other companies it is not.

5 years ago

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Beverly Pope

I was told by Customer Service years ago they will be working on getting the dead zone issues in my neighborhood and we still have so many drop calls and dead zone areas in my residence.

5 years ago

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Noel Ramirez jr North Port, FL

they all very. Courteous they very good at solving your problems and very understanding and helpful and they take their time with me

5 years ago

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Donna Tulare, CA

My bill was crammed with insurance on the cellphone.They were very nice when I called to remove it.But it should have never occurred in the first place.They gave me a great deal on an IPAD but I did not want it activated.they did so anyway on a two year contract.I am a retiree and can safely say that ATT employees commit unlawful and dishonest business practices due to the pressure to sell.

5 years ago

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Sadie Scoville Pleasant Grove, UT

at&t has great coverage and I like that I can access the internet all the time on my friends' phone when I don't have service.

6 years ago

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Tina Lyons Lake Butler, FL

I have had no issues with them. Service has been great. Wish more companies provided the services they claim they will provide.

6 years ago

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Jim Brown Slidell, LA

They did I not honor their initial promises encouraging people to switch. Made the change because we were told the satellite tv service had worked out its issues with bad weather and it still has issues

6 years ago

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Deborah Roth Lake Worth, FL

I’ve been with AT&T for many years. The service is great and so is the customer service on the phone as well as in the stores.

6 years ago

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Veronica Haltom City, TX

Have 12 lines, 3 accounts and been a customer since 04 and still I wasn't allowed to add a line because 1 account was past due. And it wasn't even the account I was needing to add to. Everyone I talked to was rude and basically told me to cancel if that's what I want.

6 years ago

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Lainey Hashorva Van Nuys, CA

Wasted so much of my time on hold and dealing with ineffectual representatives re accessing my account, a user on my account that I've never heard of and locked into a bogus contract for another 18 months when everyone around me is upgrading and getting free phones. Such a waste of time and so lacking. They are too big to deal.

6 years ago

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Charlotte Ash Sandy, UT

I have been with AT&T for many years. They have been ok on cell service. And good to fair on customer service. They seem to be high on cost of there products. The Sale men are good if you get the right one!!!

6 years ago

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Hayley Lambdin Orem, UT

Their prices are a little high, but they have great service, based upon other family members experiences. Despite the prices, I might look into getting our cell phone service through them in the future.

6 years ago

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Megan Coalville, UT

I've had AT&T for the longest time. There are several times when others don't have service and I do. They are also one of the best providers in my small town.

6 years ago

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Adrienne Leonard

I am not an AT&T customer but someone has put my email address as the contact email for their new AT&T account. As a result, I receive in my inbox all their confidential information (access credentials, billing, confirmation of installation appointments, account PIN, etc.) This has been going on for well over a month. I have repeatedly contacted AT&T customer support by twitter and by phone (which is not cheap, given that I live in England) but they refuse to do anything about it. They now no longer reply to any of my twitter messages, private or public.

6 years ago

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Raquel Davis

I have been with them for 11 months they sold me a plan that was expired and had more hidden fees when they showed up for installation. They also were supposed to bundle my services and this has yet to happen in almost a year. Every time they say they will bundle they say it would take 2 to 3 billing cycles to show up. I have heard this four times now I am just over it. I wish I had never switch from my company

7 years ago

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Johnie Karr London, KY

Was on chat and requested a manager. Rep said it would be a security breach to transfer me to a manager. He finally agreed after I challenged and pressed him. Manager said was with another customer and rep should schedule a callback. I never heard anything. So, I got on chat a couple days later and I was transferred to a supervisor, who 45 minutes later, still hadn't even greeted me.

7 years ago

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Sean Kerns Waco, TX

I haven't had problems with AT&T but I wish there weren't any contracts. Coverage is ok, spotty when I travel. I may shop around when my contract is up.

9 years ago

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Kara Wain Bonifay, FL

Customer service is useful and help when needing help with services and WIFI issues and respond quickly to issues at home. Service and WIFI are fast and great.

2 years ago

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Hannah Rich Lehi, UT

AT&T has always provided the fastest connection. The employees get you in and help with what you need in an orderly manner. Its always a good experience!

2 years ago

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Gary Griffith Abilene, TX

Expensive services, billing rate change after 1/2 the contract period is completed. Overpriced. Service in my area is intermittent. Often discover when driving across town to the side of town that has ample towers available, that I missed a ton of calls, voicemails, and text messages. Again overpriced and limited coverage from a company that advertises 100% coverage across the nation.

2 years ago

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Carolina Morelli Oakland, CA

We use AT & T for all of our phones (3) There aren't enough cell towers in our area making reception a bit spotty. I was signed up for a plan that gave me very poor service. Upon calling I was told that I could save money and get better service on another plan, which I now have. The rep was great !

2 years ago

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Tina Brandon Norman Park, GA

We have been doing business with AT&T for 20+yrs and have no regrets. I do feel that they tend to have more dead spots with no signal or a poor signal. All in all I am pleased.

2 years ago

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Spencer Cottle Orem, UT

My wife purchased a phone from AT&T even though she used a different provider. They were good to work with. My company uses AT&T and no complaints. Service works better than hers.

2 years ago Edited September 24, 2021

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Ajanaee x Tallahassee, FL

I have been using AT&T for years and the best data speed I have ever experienced. The only fault I would have is the high monthly bill and sometimes the service is iffy in certain areas.

2 years ago

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Billy Indianapolis, IN

Been mostly positive over the years been with a lot carrier’s over a time I find AT&T one of the best great coverage price is comparable they have all services you need ,

2 years ago

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Ivana Marrero FL

Great! I have a family package and a business package as well. They are always able to give great deals whenever changing or adding another phone line.

2 years ago

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Sharla Bursey Azle, TX

I have been able to get service in any area of the US. Also, they look out for me if my account is compromised. The customer service people are always frinedly and helpful whenever I need to talk to someone.

2 years ago

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Mark Curtsinger

Called 611 to do a simple upgrade on my phone. The customer service rep took it upon himself to make a commission off me. He gave me two additional lines, which he said would be one. He promised my bill would be cheaper, but not even close. I had to go to an authorized store, return my phones, and start the process all over. I wasted 5 hours dealing with that mess. They basically have a monopoly in rural areas, and the customer be damn. The most complicated company to resolve a simple issue, and top management is a joke to allow this to take place. If you doubt my review, give them a try, you’ll see I’m being honest. They are a disgrace!

2 years ago

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james scharoun Balch Springs, TX

Not the best company but not the worst. Once they got the billing straight and the mailing right we were ok. But not an easy task lots of red tape and robo calls. ONE thing I do notice is on ATT... I get a lot more scam calls. Not sure why that is but definitely more. Using mobile service only! Nothing special about AT&T! Just another utility co,

2 years ago

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Tammy B. Sellersburg, IN

Terrible experience. The internet never worked, not even the fiber. The nearly destroyed my neighborhood installing fiber and now there's hideous plastic houses for it in a lot of my neighbors front yards. Can't tell you enough how horrible the internet service was, even after numerous visits by techs. Finally, a tech installed an ugly box on my kitchen wall. It goes to a box on the outside of my house so it can't be removed without hiring someone to fill in the holes sinxe he drilled several holes from inside my house all the way through to the outside. My house was brand new at the time. I would've never allowed that to happen had I realized beforehand. Internet still didn't work after all that mess either. Had to switch back ti my old provider and was stuck in a contract for services that I literally never used. They still harrass me daily with calls and now I'm receiving letters from collections demanding I pay out for breaking my contract...pay for services not recieved.

2 years ago

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Angie D St Louis, MO

The road with AT&T has been a bumpy one for me. At first there wasn't enough negative things I could say from rude technicians to hidden additions to my plan. We were able to work things out so I can give them a 3 star review... for now.

2 years ago

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Rodney Lee Fort Worth, TX

AT&T has been my go-to provider for years, but they drop out more than any other service I've had. The only reason I've stayed is because I've been grandfathered into a few deals and they offer HBO Max, which I love. But T-Mobile def has better service.

2 years ago

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Lad Port Charlotte, FL

We have always had AT&T for phone coverage. It's expensive and they don't really offer specials proactively to existing customers. But it's reliable and I don't have to think about it too much.

3 years ago

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Pastor William Emmons Woodland Hills, CA

They start you out with low rates, then raise them without notice. They also start you out with high speeds but “Throttle” you by slowing sown speeds, until you complain, then they try to sell you a more expensive package.

3 years ago

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Jesus A Heredia Fishers, IN

The company does have many hiding fees that when it got your bill is very not clear, where they show you plus and minus number that is very confusing to a client. Performace of the 5G is so so, but not good coverage for the price

3 years ago

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Joseph CIra Lombard, IL

Agents are readily available in most departments year round for support. I’ve typically received better phone and chat support then in the store. In events my device provider needed to be contacted I was promptly told.

3 years ago

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Denise Urban Midland, MI

I am not very satisfied with AT&T cellphone service. Can be a bit pricey for the slow speed. Many areas I do not get good service. And the Wi-Fi once you reach your limit is extremely slow. I will be look for another cell service.

3 years ago

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Janet F Price Patterson, LA

AT&T was a company that wasnt fair. I pay for a bill, that they said I didnt I gave them my bank statement showing the check was paid and they still said I didnt pay. I lost all my trust in them. But before that problem they was good quality company.

3 years ago

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. Nashville, TN

Their customer service is very good and their plans beat all other competitors. Only problem is they do not have towers in rural areas. I had an account with them for many years but I was forced to switch to another provider because I could not make or receive phonecalls and texts from others because of the location I was living at the time.

3 years ago

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Jennifer Atlanta, GA

I have been with AT&T since they were Cingular. The service is good at the central level, but watch out for the local venders. Some won’t tell you all the parts of your plan.

3 years ago

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L Cody Morongo Valley, CA

Been with AT&T for a long time. Not many issues , but they have their moments . Their service at their stores is pretty awful. Phone service is better. Price is OK. Not as good as some but staying put for now.

3 years ago

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Peggy Reed East Orange, NJ

Recently AT&T has really upgraded their service and promotions. I have been a customer for 20 years and this year I have found them to really responding to the competitors and offering outstanding promotions.

3 years ago

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Josephine Jael Jimenez Tustin, CA

Have had a cell phone through them for years and am very satisfied with their cell range and value, especially since adding Mexico service for free. Internet was not great, however.

3 years ago

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Dorothea Grimes-Farrow Athens, GA

A great company for all my communications and internet needs. I've always been able to get competitive rates that were far better than competitor ISPs.

3 years ago

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Lisa DuBreuil Provo, UT

I have been with AT&T since my very first mobile phone...over 30 years. I love AT&T and will never switch! Their customer service and coverage is the best out there.

3 years ago

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GN Seattle, WA

Being the first wireless company to offer the iPhone was AT&T's smartest move. After that benefit went away, rollover minutes were a nice touch. Now days, these are not really benefits, but are the bare minimum expectations from wireless providers and AT&T has been playing catch up to companies like T-mobile to win back customer satisfaction. The taxes and fees on my bill were always high and obscure, but I have since found simpler and more cost effective billing elsewhere.

3 years ago

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Tracey Columbia, MD

cost is too much in my opinion but the service has been great. customer service is nice as well. my only complaint would be the cost but overall all phone companies are ridiculous when its not prepaid

3 years ago