Name: AT&T
Rating: 2.4

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GN Seattle, WA

Being the first wireless company to offer the iPhone was AT&T's smartest move. After that benefit went away, rollover minutes were a nice touch. Now days, these are not really benefits, but are the bare minimum expectations from wireless providers and AT&T has been playing catch up to companies like T-mobile to win back customer satisfaction. The taxes and fees on my bill were always high and obscure, but I have since found simpler and more cost effective billing elsewhere.

3 years ago

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Tracey Columbia, MD

cost is too much in my opinion but the service has been great. customer service is nice as well. my only complaint would be the cost but overall all phone companies are ridiculous when its not prepaid

3 years ago

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Cassandra Slatton Tuscaloosa, AL

I did not have a good experience when I was a customer with AT&T. Their products and network quality were fine; albeit a bit over priced for what I was receiving, but the real problem came with their customer service. The employees at the local store were awful. The wait time was always exceptionally long, even if I was the only one there. The employees were rude and super unhelpful if you had any issues. It’s ultimately the reason I switched carriers.

3 years ago

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christi H Dexter, MO

AT&T has been my cell phone carrier for years. I find them reliable and effective. They have great customer support. I can't imagine using any other company.

3 years ago

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Juli ,

Once upon a time, AT&T served as this wonderful titan in the post-industrial world. Now it has become this bottomless epitome of corporate greed. One hand offers new potentials ‘deals’ while the other hand slaps the little people around to keep them in the relatively powerless place they need for them to be. One excellent example of this is their cell phone trial service. They offer phone trial periods, don’t tell you that the time they ship to the time you receive and activate your phone counts towards that time, don’t tell you that the time it takes for them to receive it counts, and sometimes before you even receive the phone your 2-wk trial period runs out! To add insult to injury, they kept the iPhoneX I returned in 2018, verified it was still in new condition, then have harassed me since then about the $1200 they want from me and the phone they stated they keep along w/the $1200! I have spent hours over the years trying to discuss the absurdity of their trial program, 1week shipping time to me, their insistence that they are practicing corporate ethics by demanding the phone (to sell to someone else) AND $1200. And if none of that was insulting enough, their customer service had repeatedly sent emails stating I would be refunded initially. But then they later stated that customer service was wrong. Until I saw a room full of people laughing at John Oliver’s criticism of AT$T, I never knew just how many of us had had similar experiences.

3 years ago

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Sunil Taori Fairfax, VA

After being with AT&T for over 10 years, it became apparent that they are not willing to be competitive in the marketplace. Customer retention did not seem to be important to them. So I moved to Verizon last year and have been happy.

3 years ago

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Brittany Alshawy Colorado Springs, CO

Fair services. Fair prices. I enjoy the wifi in my car that is from ATT. They have all the same phones as everyone else, great deals too. Great deals all the time.

3 years ago Edited September 14, 2021

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Andrew Hyde ,

I have been with AT&T for over 10 years. I have considered moving to another carrier like Verizon or TMobile, but the value vs cost of AT&T is a good balance. Also, their service and coverage area is consistently reliable.

3 years ago

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Kirk Dallas, TX

At&t has been my phone service provider since I got my first phone. They provide affordable unlimited family plans, the service is good, and my phone internet is often better than my home wifi.

3 years ago

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Michael Lait Enterprise, AL

Good company when I lived in Orlando they don’t have service in Alabama so we aren’t able to use them but I really like their products when we lived in Central Florida

3 years ago

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Traci Cowan Olive Branch, MS

They are by far the worst phone company to get any direct answers from. The hold time is absolutely ridiculous and the reps cannot even speak clear English. I cannot understand half of what they say and then they transfer me all over the world just to get one change made to my service. They are overpriced!

3 years ago

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Ruth Puyallup, WA

When we first got at&t they were great. But comparing to other cell phone companies there are things my husband can’t do while on business that he needs to do without a hassle. Other providers have options making his group calls for instance very easy.

3 years ago

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Richard So Woodland, CA

great cellphone service, insurance coverage is a bit lacking. went to an att store and directed us to go to the apple store because they didnt have the phone in stock to replace my wifes broken phone.

3 years ago

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Ray Reyes Fuquay-Varina, NC

I been with AT & T for more than 17 years and no matters is the complain they always take myself and give me the best costumer service I don't change phone company at all.

3 years ago

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19zander Garland, TX

I've had my cell with AT& T for 20 years, no complaints about the quality of the service or customer service. I wish they give long time customers discounts.

3 years ago Edited September 14, 2021

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Vanilla Palm Films ,

ATT has the best reach of any carrier, BUT it has the worst customer service in the entire world! There is NO company worse than ATT when it comes to customer service. Each department that you get transferred to will NOT know what the other department has done, promised to do, or was expected to do - even through the "notes" they say they leave behind.

3 years ago

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Lee Broken Arrow, OK

I have been an AT&T customer for over 25 years. Customer service is not very good I continue to go in or reach out to find the best package but my bill is still almost $200 every month even with a discount for two phones.

3 years ago

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Kirat Society Texas Euless, TX

at&t is being best customer service provider in USA with various services. We use all personal cell phones, business landlines, internet service and TV from at&t.

3 years ago

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Sam edge Lexington, SC

I have been with AT&T for about two years now and I love it! I get upgrades fast and I don’t pay that much monthly! They have options to delay paying your bill and lots of unlimited plans for everyone!

3 years ago

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chmills1cm San Antonio, TX

I have a good bill with AT&T when I called to disconnect because I found a cheaper company they matched their deal and I have been a happy customer since

3 years ago

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jcleaton San Diego, CA

I like ATT for having coverage everywhere I go including Eastern Europe. I rarely have problems with the service and the monthly charges are reasonable. I would recommend ATT as a cellular service provider.

3 years ago

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NikhilW Alpharetta, GA

Get a good rate. I am an original iPhone user who switched to ATT back when Apple sold it only on ATT. Over the years I have been disappointed with the coverage. Thinking of paying up to go to Verizon or paying down to T-mobile and save some money at least. I typically end up using my home internet for making calls anyway...

3 years ago

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Continuing Customer La Porte, TX

AT&T has been my company since I lived at home with my parents. They used to be Southwestern Bell. I will continue to keep AT&T. I would recommend them to my friends.

3 years ago Edited September 14, 2021

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turner2001 Santa Clara, CA

Recently, I went to AT & T for new cell phone service, because of was having terrible service with a company called Qlink Wireless. I told the customer service rep that I love computers and having been working with them for almost 30 years and exclusively use Microsoft Windows. With that information, the customer rep should have sold me an Android phone! Instead the customer service rep negligently sold me an iPhone. Let me say one thing - THE IPHONE STINKS! Unlike Android phones, there is no back button on the iPhone. That is a HUGE MISTAKE. Secondly, I had tremendous difficulty with the iPhones' Home Button, and had to depress the Home Button multiple times to get the iPhones' desktop to open with the icons. Another problem with AT & T is that they are EXPENSIVE! In less than 24 hours, I closed my AT & T account and went to Metro PCS where I got a similar phone plan for $30 less. And by the way, the customer service rep at Metro gave me a Motorola phone with Android, and told me he hated iPhones too!

3 years ago

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Jennifer Tallmadge, OH

We had a great service guy who hooked up our at&t service. We also had a professional guy at the store who helped us get our cell phone service started.

3 years ago

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leticia Thomas Fredericksburg, VA

I have been with AT&T since I’ve had a cell phone and would never switch. Other carriers offer a lot of gimmicks and promotions but no ones service compares!

3 years ago

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Sabrina Sayers Pittsfield, MA

They are a great company with great service coverahe. However with most companies now costing$25-$35 per line/no for unlimited service even if you only open 1 line. AT&T is still charging $65. / motor a 1 line unlimited plan

3 years ago

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brock williams Los Angeles, CA

I had AT&T for years before switching to Credo Mobile. I found that I constantly had hidden fees with AT&T, I didn't have great coverage, and I don't agree politically with all of the causes that the company donates large amounts of money to. I switched to Credo Mobile a few years ago, and my bills have been cheaper, customer service has been much easier to access and more helpful, and I feel better about the causes my money is going to support.

3 years ago

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Matthew Wadley San Diego, CA

My company was with AT&T when I started here and since then I have switched out cell coverage over to Verizon. AT&T customer service always took over 10 minutes to pick up my call and it always seemed like they hated their jobs and that I was interrupting their day by calling in. The plan was super expensive as well. The only good thing our their cell coverage is that we had free calls in Mexico When it comes to their home service that are way better than Cox Communication. I have internet and phone at home, it is comparable to cox internet in my opinion and a lot less expensive

4 years ago

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Tyler Jenkins Jackson, MS

AT&T always has the most affordable prices for my family’s plan. Since we always stay on the Internet, their unlimited plan is the best option for us!

4 years ago

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Trey Farner Norcross, GA

My parents pay for me to use AT&T and I’m glad they do! There is always somewhere I can find service and it never seems to be slow. It is really great!

4 years ago

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Janan Grange Pleasant Grove, UT

I have been a AT&T customer for the last 10+ years. We recently just switched to another carrier because their prices were a lot higher than the one we went to. I did like their coverage but when it comes to raising a family, I'd rather have a cheaper option.

4 years ago

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Josh Harold Dallas, TX

I’ve had at&t for my entire life and I’ve never really had a problem with them. I get good service most places and if anything goes wrong it’s a quick fix.

4 years ago

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Nathalie Lakeland, FL

I loooooove having AT&T. I always have service everywhere and I qualify for upgrades with my phone plan. Customer support is easy to reach and always helpful.

4 years ago

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janice pan ,

I've been with AT&T for years and as long as you don't have any problems, the company is great. Once you have a little trouble, it's so hard to get help. Prices are super high, but the phone service is probably one of the best. Once in awhile, you'll qualify for a great deal so it's not an arm and a leg for this service.

4 years ago

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Lydia Falatea Riverton, UT

I switched over to ATT and I have never regretted it. Their customer service is stellar compared to a lot of other phone companies and that is priceless.

4 years ago

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Seth Boudoin Baton Rouge, LA

I’ve been using AT&T my whole life. Always had great signal when needed and provides a great phone plan for me and my family. The stores are very helpful and i have always left as a happy customer.

4 years ago

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Bennett Robinson Las Vegas, NV

AT&T is a good option for cell phone service. We’ve had their service for several years. They have good coverage and they have good pricing packages.

4 years ago

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awebb Riverton, UT

Every time I have gone into the AT&T store, I have left with a better package for a better price. I feel like the employees are really trying to make the customers they help happy.

4 years ago

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Kaitlyn Rios Ogden, UT

AT&T is my favorite cellular service provider. Solid communications by never dropping calls. They also work well in rural areas. I love the easy billing options too.

4 years ago

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Keri Wilson Houston, TX

I used AT&T for 13 years until 4 years ago. I switched to another provider after they had me combine my AT&T cell service with my Direct TV service. My bill became jacked up and I ended up owing more instead of saving. AT&T didn't make it right so I left and went to another provider who I have been happy with.

4 years ago

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kylie bodell North Salt Lake, UT

Very satisfied with AT&T we have been with this phone service for 12+ years and have had excellent service. Very pleased with the costumer service as well!

4 years ago

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Bryndie Managua, MN

Pretty decent service. Sometimes it gets spotty. I’ve called customer service a few times and it’s been iffy. Sometimes they’re super helpful and sometimes it really doesn’t get me anywhere

4 years ago

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Allison Campbell Jackson, MS

AT&T is a great cell phone company. There customer service is great and if you ever have problems with your wifi. They'll make an appointment as soon as possible.

4 years ago

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Maya Smith Jacksonville, FL

I have been with this company since my first phone. They should offer better upgrade deals. Besides that phone service is great. However do not use this company as your tv provider. They always added package plans I've never asked for. Then act as if they cant do anything about it.

4 years ago

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Roman Christiansen Pleasant Grove, UT

I use AT&T as my phone carrier and it was one of the smartest choices of my life. The service quality is amazing and I would totally recommend using AT&T!

4 years ago

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Daphne Brown Riverton, UT

I have been a longtime customers and still can't figure out the bills but I am paying more each year. But I am not sure why I don't switch to the low cost providers as I am paying so much each year. But no real improvements in my service.

4 years ago

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Jon Robinson Riverton, UT

I currently have AT&T service on my mobile and overall it has been good. I run into a few dead spots here and there, but you deal with that with all providers. Overall it has been a good value.

4 years ago

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Sara Lageman Lageman

We have had AT&T for many many years. There has been some areas where the phone was not working but for the most part they have been fixing that issue. We will stay with them for many more years to come.

4 years ago

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Alex Shirley Pleasant Grove, UT

I enjoy AT&T as a cellphone provider, it is a decent cost for what you get and there is decent cell service wherever you go, but you don't get as good as service as verizon would.

4 years ago