Name: AT&T
Rating: 2.5

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Kaylee Lapinskie Foley, AL

I've had AT&T my entire life, their coverage is great almost every where I go! However, it is a little difficult to reset your voicemail password sometimes.

2 years ago

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Bianca Chipley, FL

AT&T has super-fast and reliable service, I never have to worry about my call being dropped! They also have affordable family plans!

2 years ago

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J. R. Alexander Fleming Island, FL

AT&T is America's answer to how to screw a customer with a smile on your face and your hands held out for more money. Throughout my entire time with AT&T I felt a knife in my back and their hands (both) IN my wallet. I was with them for several years and my complaints about dropped calls and NO responses to my letters about problems finally convinced me to kick AT&T to the curb. AT&T is way too big for its' britches and should be cut back to size commensurate with its' ability of providing inadequate service.

2 years ago

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Dena Lenexa, KS

Worst company ever! Switched from T-Mobile to AT&T after a family issue. The cost was ($170 a month) twice what the rep said, no hotspot without an additional charge, forced to purchase two new phones, rep gave me "place holder" numbers instead of just transfering numbers. Trying to cancel was a nightmare I was told it takes 90 days before I can cancel. I asked about a cheaper plan and was told the plans for seniors are for 200 minutes no texting. Guess they believe seniors are not worth anything other than 911 calls.

2 years ago

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Tricia Middleton The Bronx, NY

The service could be far better. If my wifi is not activated, I have a hard time obtaining service. In turn, I feel like my money is being wasted because I'm paying for poor quality.

2 years ago

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Jean Kutzer Castroville, TX

I dont like anything about AT&T. They own Cricket right? So if you switch to Cricket it's less expensive per month and the same towers etc. But if your phone came from AT&T and you want or need to use wifi calling your blocked from doing so since you did not buy it from Cricket which they own. Just like several years ago you were blocked from text messaging unless you paid extra even though its built in. And if you want to switch back or never used AT&T but want to try it out, they offer you nothing, no incentives, no anything. Not a good company.

2 years ago

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Barbara Luke Lake in the Hills, IL

This provider has seamless service, range and billing. I have not needed to contact customer service for any assistance so far.

2 years ago

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Roberta Profitt Marcus Hook, PA

I have had 4 lines with ATT for about 15 years. They work well with my family with upgrades and services. I do believer they are a little pricy.

2 years ago

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Patrick L Sugrue Ooltewah, TN

I was a customer years ago but have opted to use verizon and consumer cellular AT&T has spread their wings and think they are into too many things In My Opinion

2 years ago

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Shelly D Baker Ozark, MO

Love AT&, We have service where other companies do not, customer service can always be reached. Very affordable family plans

2 years ago Edited September 14, 2021

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Jeff B Littleton, CO

Great customer service! I know they may be pricier than others, but their reliability and customer service makes it worthwhile.

2 years ago

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Mandy Pesce Laurelton, NJ

They always have had the best and most reliable cell service. I've been a customer since 2001 and I recommend them to everyone as a cell provider!

2 years ago

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A. L. Lee, MA

Although the coverage is great the customer service is terrible. I've had issues before and trying to get through to someone to actually speak to them has been a nightmare. When I first started using AT& T it was easy to get someone on the phone and now it's all a bunch of robots.

2 years ago

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nan lach Grand Island, NY

I have been with AT&T for over twenty five years. I find their service good and prices about average. Their customer service has always been outstanding.

2 years ago

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Ken McMillen Oakdale, CA

I have been on a family plan for year's. We get good service in most places some other carriers don't but also not so great in other areas.

3 years ago

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Greg Clayton ,

I was a customer of AT&T for several years until I moved to a location with no AT&T service and had to switch. I always received great customer service and devices from AT&T.

3 years ago

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Dr Al Sarno Manhattan, KS

Cell phone service where others drop off! Great rates and great iphones! Worked with me during a tough patch of cash flow!

3 years ago

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David Janowitz ,

Great plan and great customer service! They always finds ways to lower my costs. Very happy with my service and the customer service!

3 years ago

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Rogers Family Salt Lake City, UT

Love my phone with AT&T, there is a low cost and upfront pricing so it makes it easy to get started and the phones work great!

3 years ago Edited September 14, 2021

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Donna Blackwell Florence, MS

My service out here in the country is horrible. I have called them many times to get better coverage, but they need another tower and won't put one up.

3 years ago

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Oscar Brea, CA

Overall, their broadband Internet service is slow and not as fast as they advertised. Issues also of concern is the weather. I don't think that their optics work well in cold weather and when it rains.

3 years ago

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Margie Pettaway Norcross, GA

I enjoyed my unlimited data wherever i go i have a good and reliable internet. The price for two phones is unbeatable compared to other companies.

3 years ago

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Annette McNaughton Pahrump, NV

I have been an AT&T customer for over 20 years. Very good company and great cellar coverage throughout the United States.

3 years ago

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James Hare South Orange, NJ

The cell service is pretty great for my whole family, very few issues of spotty coverage, and the price is decent as well. Good phones are available too

3 years ago

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Ski ,

I love AT&T, They have awesome customer service. Also I had their service for almost 5 years and wish I would have never switch.

3 years ago

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James Los Banos, CA

I have been with ATT for 20+ years and can't recall having had any reception issues in my travels through out the states.

3 years ago

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Penny Kenly New Port Richey, FL

Have had AT&T for several years and they keep going higher and higher on the coat and I email and chat and talk to them and tell them that I need the cheapest plan and it keeps going up and I put complaints in and it doesnt help and their explanations dont make any sense and I would like to get rid of them but cant yet!

3 years ago

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Diane W New York, NY

Customer service OK, WiFi can be very annoying and intermittent and there’s no reason this should happen in your own house! Other than that, am very satisfied with their service and enjoy their customer service.

3 years ago Edited September 14, 2021

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Terry Wingate Bettendorf, IA

I have had attt for several years never had a problem. Their always courteous over the phone when I have issues that addressed.

3 years ago

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Betty Burke Boynton Beach, FL

Been a customer of AT&T for over 15 years. Nice staff. Easy bill pay. Carried them over from my work days to my retirement.

3 years ago

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Tim H. West Lafayette, IN

I enjoy AT&T as a cell provider but it is simply incredibly expensive. I have service in most places but ran into the issue of spotty service within my home. Surprise fees are often.

3 years ago

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Laura Garza Houston, TX

Affordable and great service. I have been a customer for 5 plus years. My cable is even with, AT&T. I definitely recommend!

3 years ago

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Stacy Speegle Sylvania, OH

I like the ease of accessing my account online. However, I dislike the way they can confuse you about how much your bill will be by not being upfront about the amount of taxes and fees.

3 years ago

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Lauren Pernie Sherman, TX

I paid for the international plan for a day, and it only worked for 4 hours. I was in a country that I have never been to, and almost got lost because the international plan stopped working.

3 years ago

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Shelby Moore Houston, TX

ATT is generally quite reliable, especially with internet. I do not have a package with ATT, however, and it is a little costly.

3 years ago

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Katherine Ortiz Centreville, VA

Awful customer service! I would be in the phone for more than one hour and nobody would answer. Normally I would use the chat to get better and faster service. But there were transactions that I must had to call.

3 years ago

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Annette Patterson Fredericksburg, VA

I love the fact that I can go in the store to pay my bill. It makes it very convenient. They have always been very nice and helpful.

3 years ago

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Marilyn Powell Tampa, FL

Although it's a little expensive, AT&T gives you the best coverage ever and the internet signal covers almost everywhere in the USA.

3 years ago

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INGRID LAPPOST Miami, FL

Reps are nice and accommodating always willing to help. Always respectful of your financial situation. I’ve been with AT&T since 1996!

3 years ago

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Kelly Fisk Puyallup, WA

We’ve been with the company for more than 15 years and have never had reliability issues unless we are by certain remote areas of the west Puget Sound.

3 years ago

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Alison and Alan Harney 'Ewa Beach, HI

AT&T has been slow in processing the changes to my account. I had to call the manager like 8 times at one time before he finally resolved my issue. Another time, when my son was deployed for 9 months, it took them 7 months till they finally suspended his account. Yes, they credited me all the charges BUT still were so slow in doing so.

3 years ago

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Yvette Birmingham, AL

I changed back to At&T in Oct. 2019 with a promotion of getting my iPhone 11 free, trade-in and enrolling in FirstNet program. I have not yet received the promotion after calling, calling and calling on hold and given the run around. My money and time is valuable. It has been almost a year and no resolution. I will be consulting a attorney if nothing is resolved. I will not recommend AT&T to anyone.

3 years ago

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Judy Feldmeier San Antonio, TX

Like the coverage that it covers although at times I still find some calls being dropped. I do like the fact that it tells you when you are getting a scam call!

3 years ago

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Ladyjojo

The product that they carry and their services. Great offers, but what I dislike the most is the line in-stores are way too long.

3 years ago

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John s Stephens City, VA

Great support & communication from customer service. Recommend this to others! I am four years in and Good coverage. excessive fees compared to cellular providers overseas.

3 years ago

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Ben and Cin Kenilworth, NJ

I loved AT&T but ended up switching due to lack of reception at my place of work. Otherwise, I have great service and a decent data plan on my go plan.

3 years ago

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RiveO Jacksonville, FL

If I could give it a zero I would. I have been a loyal ATT customer for over a decade. I have looked at other companies and the difference in savings were not that much for what I needed, so I stayed. But, their customer service is the worst! I HATE calling ATT for anything! I hate that you have to be transferred to multiple departments for one simple request.

3 years ago

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Sharon W Honolulu, HI

I've had a family plan for a very long time, and am probably going to continue that. Service is spotty in some areas, and their website has connection problems from time to time.

3 years ago

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Nicole Richman Pearland, TX

Great customer service, and the signal is usually good no matter where we are. Their sales people are helpful in stores.

3 years ago

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Zaina Battah ,

I recently switched over from Sprint to AT&T and they really took care of me, saved me money and handled the transaction very smoothly. I haven't had any dropped calls since!

3 years ago