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5.6

Overall Score

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Sarah Carrasquillo Orlando, FL

What I like best about ATT is the quickness to get answers I need and the coverage I have. If I had to pick a negative it would be the price of plans, I don’t believe they are as competitive as other carriers

4 years ago Edited September 14, 2021

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Edin Suljic Richmond Hill, NY

While it has the best service in the NYC area, it is extremely overpriced. The bill fluctuates month to month and there’s no stable number. Buying a phone through them is a mess because the phones are locked until you pay them off

4 years ago Edited September 14, 2021

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Grace David Los Angeles, CA

I've been using AT&T service for a very longtime they're actually providing the great packages & plans as well as there Data speed is extra-ordinary. I really love their service and I will highly recommend them.

4 years ago

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Pranita Cincinnati, OH

The service is pretty good, and their customer service is super helpful. I have only had to call them a couple of times, and they were quick and helpful every time. Their coverage is good as well and I have had no problems.

4 years ago

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Erin Herington Winnsboro, TX

We have had them for 17 years being military we needed something that covered the entire country and had the most coverage. Most my family has AT&T it use to be AT&T customer to customer was free minutes so we stayed with them. Now they dont have the programs they use to. Prices keep going up and family plans are not the same bang for your buck. It is cheaper to get the pay as you go phone.

4 years ago

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Eric Gagnard Dallas, TX

love their service, I always seem to have 3 bars anywhere I go and the prices aren’t as expensive as other cell phone providers. Their auto pay allows for me to not even have to go into the store to pay my bill.

4 years ago

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Barbara Matula Long Beach, MS

I have been an ATT customer for about 3 years now and I love them. Customer service is always on point and have always solved any problems I had very quickly. Will never use another cellphone company besides them

4 years ago

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Olivia Orlando, FL

Overall, having AT&T family plan has proven to be The best an economical decision for my phone plan. However, internet and cell service can be quite inconsistent. In areas where other phone companies work well AT&T may not work at all, and vice versa.

4 years ago

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Kimmi Riverton, UT

I've been a customer for years. The family plan has worked out great for us. Coverage has been a problem in the mountains at a cabin. It seems we are constantly working with AT&T to figure out a solution that works for a while, then we call when we have issues again and try something else. Sometimes they have been more helpful then other times.

4 years ago

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Katherine Whyte Miami, FL

AT&T has amazing coverage for the U.S and when travelling abroad. They have affordable and useful plans when travelling out of the country, and provide good service when in use. The price of the bill can be high, but the service and customer service is great.

4 years ago

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Rilynne Edwards Pleasant Grove, UT

I’ve used AT&T for 4 years now, and it’s been great. I have cell coverage in the mountains, which is really nice when camping. They always have great deals for upgrading your phone. My only complaint is how long it takes to talk to customer service to arrange warranties for a phone. Very time consuming.

4 years ago

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Tony Gibson American Fork, UT

We love our AT&T cell phone service. The coverage is great and they have always been very responsive if I've had questions or issues. I do wish their unlimited data plan was a bit less expensive, but we will stick with AT&T.

4 years ago

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Annabella San Jose, CA

AT&T is great considering the widespread of their networks, due to their popularity compared to other providers. The prices are quite high, and there can be issues when it comes to phone upgrades and pricing. Still, it would seem ineffective to let go of their service given the quality service my devices have using their network.

4 years ago

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Amy American Fork, UT

I have used AT&T for years. I like it better than the company I was using before. They have great family plans. It is very convenient to have our whole family on the plan. I wish unlimited data plans were cheaper like some other companies are. Overall I have been very pleased.

4 years ago

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Ted Johnson Pleasant Grove, UT

Me and my family have an AT&T Family plan and it has worked great. We have the data and service that we need and at a great price. They are very reliable and service is everywhere.

4 years ago

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Rosann Stanko Logan, UT

We were very please with AT&T for several years, but eventually we tried to get a better deal financially and we did. Sorry. While we were with AT&T we enjoyed the service and the extra effort that the customer service department gave me so that I could understand and have answered any of my questions.

4 years ago

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Stephanie Orem, UT

Best cellphone service around. I know it is a little more pricey than other carriers but it is well worth the extra money. I have never had any problems and I have always happy since I chose AT&T.

5 years ago

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Michael Seth Manwaring Chandler, AZ

I'm currently with AT&T and the service has been great. The connection is excellent, the customer service is adequate, and billing is very easy. I've had my AT&T account hacked a couple times by someone who ordered himself some new phones, but AT&T took care of me and removed the orders from my account.

5 years ago

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Dean Ogden, UT

Great cell phone service but way overpriced. That was the only reason that I had to switch to another carrier. I always loved what AT&T offered but just couldn't keep up with the bills. If price isn't a problem then for sure use them!

5 years ago

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Jennifer Ogden, UT

Our family had AT&T for a number of years but had to switch carriers because the price kept going up and up until it was way to expensive. I loved absolutely everything about AT&T from their service coverage to their support and stores. I honestly wish I still had ATT&T.

5 years ago

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Michael E Berrett Lindon, UT

AT&T is a good company overall, while I did not feel that the national overall cell service coverage was as strong as other carriers I have used. I am impressed with At&t's coverage in the wilderness and outback and found it better than anyone else in that arena, but in the everyday coverage in. Urban and rural America - I believe they could improve in the strength of their coverage

5 years ago

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Helen Thompson Bountiful, UT

WE HAVE BEEN WITH AT&T FOR MANY YEARS AND EVEN THOUGH WE COMPLAIN ABOUT SOME OF THEIR SERVICE PEOPLE THEY REALLY DO TRY AND HELP YOU IWTH YOUR PROBLEMS. THEY ARE OVER PRICED AND YET I GUESS WE STAY WITH THEM BECAUE WE ARE ABLE TO HAVE PART OF OUR SONS FAMILY ON OUR PROGRAM AND DO NOT WANT TO MAKE EVERYONE CHANGE.. IT USED TO BE THE SERVICE IN SOME AREAS WITH THEM AND OUR CELL PHONES WAS POOR BUT THAT HAS GOTTEN BETTER. MANY OF THE TECHNICIANS IN THEIR STORES LIKE THE MALLS ARE WILLING TO HELP AS MUCH AS THEY CAN. HARD TO GET ON THE PHONE WITH A MAJOR PROBLEM AND GET THE HELP YOU NEED.

5 years ago

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Brennan Orem, UT

Great service, great coverage, but very high priced. I was with AT&T for a long time and felt like I was overpaying the entire time. I have nothing bad to say about them or their cell phone service, its just that they are way overpriced. I would look somewhere else before signing a contract with them.

5 years ago

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Brody B Orem, UT

Long time customer that had to finally switch to another carrier because they were so overpriced. I was always happy with the service but it seemed like they kept charging me more at every chance. AT&T has great coverage but don't switch to them if you want a good deal.

5 years ago

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Hannah Thompson South Jordan, UT

My cellphone provider is AT&T and the coverage is very consistent. I have had 2 dead spots that I’ve had but for all the places I’ve gone, it has had great coverage! I think it is one of the top cellphone providers.

5 years ago

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JARED J BUCKLEY Fort Bridger, WY

Went in to switch from my local home town provider and got kind of a surprise. The customer service was great. The plans were ok. The news that they told me not good. Was informed that my local company has all other companies blocked and that they could not provide me service. Super bummed but wasn't really on them.

5 years ago

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Chloe Magleby Provo, UT

It really depends on where you are if your service is good or not. I can not get a single bar when I am at my friend's house but she always has service with sprint. Sometimes it is spotty but overall it is really great for where I live.

5 years ago

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Melissa Carreno Mesa, AZ

compete with Verizon, but still fall short. All companies have their flaws, I would only be an AT & T customer if Verizon ever drove me off. They have pricey service but decent coverage. At & T has decent service but only where their network is available, so it wouldn't cut it for me because I travel through the desert.

5 years ago

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Brinley Knowles Smithfield, UT

AT&T has such great customer service. Every time​ I go into the store they are super helpful and friendly. I have been very impressed with the company and prices on my phone.

5 years ago

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Shawn American Fork, UT

We have been with AT&T for many years now. Overall they are very reliable and have great coverage. We still in counter some places here in there they have spots that get very poor reception. I wish this could get improved soon as possible.

5 years ago

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Erin Gilbert, AZ

Overall, AT&T offers good service. However, at times, it becomes annoying as it will go in and out of service in certain zones when other carriers would not. I like how AT&T offers unlimited data with Direct TV, it actually is very beneficial for our family and the price is not terrible for the service. AT&T gets the job done, its not the best carrier, but it is sufficient.

5 years ago

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Anthony Sgambati Rocklin, CA

We have had AT&T as our cell phone provider since we first got our flip phone! The customer service is top-notch, and cell service is best there is out there. I have far less dead spots than my friends!

5 years ago

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Kristie Sgambati Rocklin, CA

AT&T has been our cell provider ever since we got cell phones, maybe 12 years ago. We would not go with any other provider as this company has few dead spots and great customer service.

5 years ago

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Kathie Bowman Lakeside, CA

Customer service is great. I switched over to AT&T when I went on my own plan and it was the best decision. I have wireless, cable and internet with them. So easy to communicate with them and they are always there to help

5 years ago

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Rischelle Mikkelson American Fork, UT

AT&T is my current mobile phone provider. They have decent coverage. I do have a few areas that are spotty. They have a great family plan that works well for our needs. Sometimes I do have issues on their LTE network. I love their international plan. Very easy and affordable to travel with.

5 years ago

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Cody Enslow Pleasant Grove, UT

I really liked AT&T, but they’re a little pricey. They have a lot of strong coverage, but occasionally it’s spotty compared to Verizon. I go back and forth as to which I’d prefer.

5 years ago

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Angela Pyrah Willard, MO

Have had Sprint, and T-mobile in the past, but this one seems to have the best coverage for where I am located. There is some issues as we travel but over all great coverage and data service. Customer service is great as well.

5 years ago

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Michael Calabasas, CA

Have been with ATT now for many years. Switching seems like such a hassle but I have not felt that I need to either. Have been satisfied with my plans and service and changing/upgrading has been easy to do. Coverage is sometimes spotty but mostly good in my area

5 years ago

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Cayla Koga Fremont, CA

I have had AT&T as my cell provider for the past 16 years. They've been great. I've never had a dropped call, if I have an issue, customer service, while not always great, will eventually get my issue taken care of. I think the prices are fair for their competition.

5 years ago

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Mike Harvey Gilbert, AZ

Love my cell phone service! Only complaint is with other companies in the White Mountains of Arizona that claimed at one time to be Att but my phone from the Phoenix Area would not work up there

5 years ago

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Bob Hiatt Pleasant Grove, UT

We switched to AT&T several years ago. They have been pretty good. Coverage is good but not the best. Prices seem a little high. Not bad. Their web site is a mess. It is very slow (I have tried it on fast and slow networks). It is so hard to find anything. It has taken me a year to figure out where the features are that I use all the time. As soon as I figured it out they changed the layout.

5 years ago

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Sofie Rosenvall Alpine, UT

My husband has AT&T and he likes it! Once in awhile when we visit a small town the service is not the best and that is frustrating. But the customer service is always amazing they are always easy to deal with and we have no complaints other then we wish there was a better amount of coverage even in those small towns!

5 years ago

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Tevita Salt Lake City, UT

AT&T by far had the best coverage. We never had a dropped call or service issues. We had them for years and would of stayed with them had it not been for the price increases. We compared prices with other carriers and found a better deal. We wanted to stay, but AT&T didn't care we were long standing good customers, and just let us close our accounts.

5 years ago

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Rob Whipple Mesa, AZ

A little more expensive than some providers. I have never had an issue with dropped calls or spotty service, however. If I have a question, I can chat online with a customer service rep and usually get things resolved quickly. Very responsive.

5 years ago

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Chase H Provo, UT

I haven't ever paid for a different carrier, but I have been impressed with AT&T's service. They get you set up quickly and are friendly. Don't pay for the extra warranty though.

6 years ago

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Jose Quinonez El Paso, TX

AT&T has poor coverage in our region. If it weren’t for my wife I would not bother with getting AT&T for cell service.

4 months ago

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Cynthia Berrian Valdosta, GA

You have made me whole Internet service is great. It's time for a big sales

5 months ago

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Heather Yount Clinton, NC

I would leave zero stars for this company if I could...you wait hours at a branch to correct mistakes, for nothing...they make incessant mistakes then refuse to correct those mistakes, all at your expense.

8 months ago

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Golf Addict

The absolute worst! If there is one company that absolute socks when it comes to resolving any issues with your bill is AT&T. I had service with them a while a back and it was absolute disaster to fix a biling issue. One person said it was fixed, next bill issue never resolved. It went on for months until I blew a screw and cancel my service.

9 months ago

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Nalini Ne

I still cannot believe I stay with AT&T this long! After ages with them finally made up my mind to sign on with a different provider. AT&T is extremely overpriced and for what they have compromised their customer service and the quality as an internet & wireless provider.

8 months ago