AT&T

I have been with AT&T since they were Pac Bell. I never had a problem wherever I went. My sister decided we should all switch providers and everything went bad for us. Missed calls, dead zones, the slowest data ever!!! Nightmare! After a few months of nonsense we switched back and now all is well again. I will never do that again!

i have tried several cell phone providers, including the disposable phone companies. I LOVE AT&T. They have very competitive rates, their customer service is great, and the calls are always clear and crisp. I changed companies a few times trying to save a buck, but I always end up coming back to AT&T. I would highly recommend them to my friends and family! GOOD JOB AT&T!!

I am very satisfied with the service AT&T provides me from a cell phone perspective. The staff at The Greene location in Dayton, OH are exceptional both from a knowledge perspective, but a professional and friendly perspective as well.

I have been with AT&T for about 4 years the only reason I switched from other company is because I travel to Mexico very often and their service is the best. They have LTE that sometimes is faster than here in the USA. Definitely recommend it

I have had AT & T as my phone service for several years. Recently I have had a lot of trouble with calls cutting in and out. I know we have had a lot of growth in our area and I wondered if that could be the problem. I called AT & T and they were great to work with. I did some price comparing when I first started having these problems but realized that I'm getting a pretty good deal with AT & T. They did fix the problem and I have much better reception now.

Att strives for the best I can honestly say never had an issue. And i know I can call customer service anytime for help. Products are great ,service is the best, kiosk personnel are very knowledgeable about the products they sale. Very patient with everybody.

This is the best service, best data speed, and best overall experience I have ever had with a cell phone company. Amazing phone selection, great financing options. I always seem to have service and data when others do not. I have never had a random charge or higher bill (without reason I knew about). I am very happy.

Working out the bugs is frustrating. The product is good when it's working. The techs seem to be friendly, intelligent about the product but held back by the I eternal workings of the support process. Far too many layers for the techs to have to deal with just to get what needs to be completed. Work on reducing the layers and I think your support could be top notch.

I really like AT&T. We've had our family plan with them for many years. They take good care of us with phones and service. The staff at their retail centers are helpful and competent. Our phone service has been very good. Very few dropped calls. We've been very happy!

I have had AT&T for ten years. Only the last two years I began service with a smart phone. I did notice that compared to my one friends growing up I did not have service in certain areas but she did with Verizon. Overall though I was satisfied with the service and how AT&T helped me get important information off of wet, cracked, and other broken phones.

The Day B4 Thanksgiving my phone decided to LOSE SERVICE. I called AT&T Customer Service and was told of an outage in my area and also got cut off every time I was in process of phone call with a rep to discuss my issue. I went to my local store and was told a NEW SIM CARD is my issue. Had it 2 weeks now and seems to be working well...... The fact that I spend $60 /month for service and deal with this situation is unbearable. Should any more issues arise I will be switching service.

AT&T has been fine. My family has used them for the past six years. Service has been good everywhere we go, but customer service is disappointing. We especially were disappointed with our recent trip to Europe - we went to the AT&T store to get our international plan set up, and the employee was very clear that we would be getting just as much data and service as our domestic plan. When we got abroad, we found that reality was very different. It sucked. And AT&T wouldn't do anything to help us. Bummed, but their day-to-day service for us is fine, so we stay with them.

I have been with AT&T for the last 12 years. We have only had problems like twice in that time, so that is not bad. The service is really great, I rarely have issues with service issues and call drops. We get an amazing price because of when we signed up. I wish they had an unlimited data option, but we do have a lot of data to share.

By far the worst service I have ever received. I've been without service for 2 weeks and can't get a tech out. They have gotten so big that they can't offer simple service anymore. I left Spectrum for this mess and now I have to go back.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

I would leave 0 stars across the board if possible! This company is a bunch of crooked folks. You think after being with them for years they would take care when a problem arises! Ha! What a joke. At this point, ANYWHERE is better then Att&t! We cought an added line with 0 usages, we NEVER ordered or received. It was paid for in someone elses credit card that was NOT OURS! Yet we are told they can do nothing and we have to continue paying off a phone that we NEVER ordered! Causing our bill to be up an extra 70 dollars a month on top of 5 other lines we actually have! We were literally told, too bad so sad. DO NOT TRUST THIS COMPANY! RUN!

They messed up when me and my wife turn are phones in from t mobile cost lot of money we didn't have these phones very long good shape when we traded them in they messed up on the numbers so didn't get credit phone I had.bill keeped going up every month . Tried talk customer service no good there several people talked to even when my mother I found dead in her home they sent me a message saying my bill past do just payed bill week before was do for another month women talking to wasn't getting no where she even cut my phone off I had deal with family and things on my phone luckily we had my wife's phone, lady told us we have to pay to get it back on . Finally got it back on hour and half later. Been to the people we got it from they gave me number to call got same lady finally found another gentleman he did everything he could do to help but they said can't give me the discount on my phone now we have cut my mom's phone off so they want give my phones back and if I want to get out of the AT&T service I have to pay $1800 something . What a reap off

I bought an Apple watch from AT&T for my 12-year-old son, instead of getting him the phone that he's been begging for. Soon thereafter, the watch stopped working. After spending more than 40 hours (that's not an exaggeration) over a span of several months trying to get Apple and AT&T to troubleshoot and diagnose the problem, it was discovered that the problem was on AT&T's end. I no longer want the watch because it can't serve the one purpose I bought it for: getting in touch with my son. I don't want a refund on the money I've already paid toward the watch. I just want to get rid of the watch and not have to pay the $250 balance, so I can get my son a phone. Seems pretty reasonable to me: Why should I have to pay for a defective watch? Well, AT&T refused to stand by their service/products and said that I have to continue to pay for the watch, which doesn't work because of an issue with AT&T's service. I am appalled by their approach to customer service. I didn't want to leave AT&T, but because they refuse to stand by their products/services, I certainly will be switching to one of their competitors once my contract is up. AT&T ought to be embarrassed by the way they do business. They're going to lose what would have been a lifelong customer, all over $250. Disgraceful.

went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my old phone. The salesman told me that he was saving me money by changing my insurance to a plan that would cover all four devices on my plan rather than insurance on each of my three phones. When I got home I had an email from ATT estimating that my new ongoing charges would be approximately $270 mo. compared to $241 on my current bill. After an hour on the phone with customer service I was told that my ongoing bill would actually be $257mo. They told me that the insurance plan I had previously for $8 mo had been a grandfathered plan which is no longer offered and once changed could not be changed back.  My $180 phone (5x36) was now going to cost $576 ($16x36) plus a $35 upgrade fee for a total of $611   The $11 increase has no 36 month term so who knows how much it will cost in total thus $611+++ This is a deceptive business practice by any definition.

I’ve had ATT for decades even way back to Na Bell but they have become so overwhelmingly difficult to work with I can’t even see trying further. Not just horrible cell service but horrible customer service and in this new Messed Up World they care even less. I just wanted to upgrade TWO PHONES, but they are out. Not just the ones I wanted but out of all phones. Even the store attendant was beside himself. I went to the Lake Havasu location where “Will” is now the manager and he’s way better than the lousy manager the everyone knew was a bad fit. His hands are tied as ATT WANTS YOU TO GO ONLINE TO ELIMINATE COMMISSIONS TO THEIR REPS. So I had to order online where it send me a link to choose the 2phones I wanted, I’ll pay cash up front I don’t care but we need simple I-phones that work. The link told to to click the link to ask for help so I did. A guy came on and was eager to sell me two phones and when I told him I just spent near two hours at their store to be told to go online because they had no phones available and what I wanted. He replied you have to go online at which I replied I did and clicked the link to send me to you. He said well you have to order online anymore and I just was beside myself. I HOPE YOU SUFFER GREATLY ATT AS I WIL BE SEITCHING OVER THD FACT THAT YOUR COMPANY IS SO INCOMPETENT ONE CANT EVEN ORDER A PHONE, YOU GUYS ARE UNREAL AND LOOSING A NEAR 40 YEAR FAITHFUL CUSTOMER. VERIZON IS ABOUY THE SAME SO I THINK ILL TRY T-MOBILE OR SOME OTHER NO NAME COMPANY AS YOU ARE UNFIT FOR MY BUSINESS…😡

We had 2 techs come to our new house in April to set up the internet due to the last owners ripping the connections out of the walls. 1 tech signed us up for the cell service & gave us a bunch of special discounts that only techs get. This did not help us when we called their customer service line or went in-store due to these folks not getting these specific deals. Our bill has been a mess ever since. Then they shut off our automatic withdrawal & took away that discount. So i had to go up to store to get it fixed. They did not tell me it can take up to 4 billing cycles for it to kick back in. It's coming from our bank acct. We've had at&t internet for years, moved to different states w/ it, only ever had 1 issue w/ them claiming we didn't return a modem when in fact they told us to leave it due to it being a "community router". Took 2yrs to get them to fix that mess. The reason i say this is because the they cut our cell service off after not withdrawing our payment & then "fixing it". The tech today claims the payment was kicked back... saying the bank must not recognize at&t withdrawal... yet We've had our internet automatically withdrawn for years & it's been withdrawing from the same bank acct. this entire time w/o issue... but yet our cell isn't? And i know it will come out regardless of whether or not there's money in the acct. when it's linked directly to the bank acct. When the last rep corrected the situation, she told me to use the app to do a payment arrangement, however even tho i chose oct. 26th, they changed it (w/o notifying me) to the 13th & just cut the service off!! Now claiming i broke our promise to pay. Then told me that's due to them not allowing me to arrange it past the 17th. Well that's not what your app allowed! So now we are shut off for the next 10 days & i have major health issues & stay home w/ our little boy. They also owe us $800 for my husband's trade-in & they sent us 3 faulty phones so we decided not to purchase a phone from them. They told us they can only disperse the payments portioned out over the next 2yrs. So basically, they locked us into a contract they claim they don't do. So now, in order to get away from At&t we have to spend money & lose our $800 credit due to their crappy service. The techs & customer service reps really don't know what they are doing. Every single person I've talked to tells me something different. I've spent hours HOURS on the phone & at their stores every single month since April trying to fix our acct. And this whole "it takes 3 cycles to show up on your bill" BS is just that, BS. AT&T ruins people. I recently found out they've screwed 3 of my family members over too. We will be leaving AT&T as soon as we can. Thought the grass would be greener & it's been a nightmare.

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

I have been with AT&T for several years and their cell phone service has always been top-notch in regards to having service in areas where I noticed other carriers didn’t have service. Also twice when I had an issue with my service or my phone, they have always been ready and willing to help in a timely fashion.

I used AT&T back in 2017 and will never use them again. Their phone service is very slow and the coverage map is not accurate. I would be at home and get no signal unless I walked outside. And in the rain it storms don't expect it to work because it won't. The best thing about this phone company in my opinion is the price of the phones and the customer service people.

They make promises they can't keep they lie lie lie they give you the run around you pay 30 months for free phone and no contract they locked in for 30 months I called I wanted to reduce my bill I had five phones I was paying $194 for everything which was great I wanted to save some money so I got rid of three phones now the Bill's $140 . Should have kept the five phones. I called before going about the trading in for a phone oh yeah you can trade the phone you can do that I said I'm driving 70 some miles 150 Mi and 3 hours later told him to stick it wanted to sell me a different phone and playing you try to write a review or find a place to complain and all they want to do is try to sell you more of their crap the biggest problem all of them are doing it all the providers are doing it to people although I must say I tried to talk my wife into going to AT&T for over 10 years and she fought me and I should have listened to her because she never called but twice in 10 years and that was only to change her plan and to get a different phone my friends have tried all the others and they have problems with them too a lot of it's the lies they tell shame on you AT&T all the way around Corporation that's grown to your size and worth should reward the people that helped get you there as a retired employee and have been a dedicated customer. Sad when a company makes so much money they don't care how many customers or employees they lose.

I’m not sure if it’s the phone, but when i switched to at&t everything is a lot slower than usual compared to when I was with boostmobile. My data bars tend to go down when i have internet connection & when I don’t they tend to stay high. I recently switched from the iphone se2 to the iphone 13. Pricing was much more affordable between the two phones but it’s just the wifi & data issues.

I am a current AT&T customer and the service is very reliable. I think I might be paying a bit more as there seem to be better offers, I do have my phones paid off so I haven’t really changed the service yet

AT&T will always give you that fast service that everyone is looking for which is great! I liked how when I went to Mexico for vacation my phone still worked without me being over charged. The only thing I do not like is how expensive it is each month!

I was a customer for AT&T for over seven years when I left I had a paid off to your old phone and was still paying over $100 per month for service they shut down their customer service at 8 o’clock at night no one to reach in case of emergency if you missed paying your bill it was a $50 service charge put on To get your phone up and running again after seven years you think I have a little leeway since my business is my phone

AT&T is a great phone service. Unlike other services, I am able to maintain connection and cell signal in areas that typically other cell services tend to disconnect in. Sometimes, AT&T can run a little slow, but it's still better than other services, in my opinion.

Decent company with good coverage. They are cheaper than some of their competitors and have good coverage. However, there were a few times when I ran into a few places where their coverage was spotty but everyone else that I was with had coverage. Overall good company.

I've been on AT&T for many years on personal and corporate cell planes and they have always been good. Corporate is a little difficult to get help with as they want you to always go through your plan owner in the company, and in a big company that one person can be difficult to track down.