AT&T

The Day B4 Thanksgiving my phone decided to LOSE SERVICE. I called AT&T Customer Service and was told of an outage in my area and also got cut off every time I was in process of phone call with a rep to discuss my issue. I went to my local store and was told a NEW SIM CARD is my issue. Had it 2 weeks now and seems to be working well...... The fact that I spend $60 /month for service and deal with this situation is unbearable. Should any more issues arise I will be switching service.

AT&T has been fine. My family has used them for the past six years. Service has been good everywhere we go, but customer service is disappointing. We especially were disappointed with our recent trip to Europe - we went to the AT&T store to get our international plan set up, and the employee was very clear that we would be getting just as much data and service as our domestic plan. When we got abroad, we found that reality was very different. It sucked. And AT&T wouldn't do anything to help us. Bummed, but their day-to-day service for us is fine, so we stay with them.

I have been with AT&T for the last 12 years. We have only had problems like twice in that time, so that is not bad. The service is really great, I rarely have issues with service issues and call drops. We get an amazing price because of when we signed up. I wish they had an unlimited data option, but we do have a lot of data to share.

Very courteous and helpful. Valuable instruction to get started. Would promote them to someone else.

I have had them for years. They are a little pricey. I do get dropped calls on occasion. Overall I get decent reception and customer service is extremely helpful and polite!

In November, 2023, I INQUIRED about receiving an old landline number for my business. I was signed up for an account without my permission and given a phone and phone number I did not know I was signing up for. It was supposed to be an INQUIRY, by which AT&T was supposed to call back because they had guaranteed I would receive a specific number. That did not happen. I received a burner phone that I promptly returned to the store on February 29th, 2024. The number was incorrect, and the store and store manager said they would take the phone and return it. I was assured that the account was closed, and that I would not have to concern myself with it anymore. I received a confirmation of the return order and an email from her apologizing that the account was opened. She explained that it was common practice for the Sales Representatives at AT&T to open up accounts even if they knew the correct service couldn't be provided because it boosted sales. She said there was absolutely no way that I could receive that business number with AT&T and that the initial sales representative had lied to me, in spite of the fact that I was given 4 different request numbers for that specific phone number. She said that it was not possible to create a request like that and that all four "request numbers" were fake. AT&T's own store manager acknowledged that! A few months later, I started receiving bills saying that I owe AT&T money for this account that was only in inquiry. Now, I'm being charged for services that don't even exist! When I called and spent EIGHT straight hours on the phone SEVEN, which were on hold, I was told that there was no way to close or cancel the account. I was transferred over 10 different times because there was no process. Several requests for escalation were refused. Even after physically walking into the store, requests to speak with a regional manager AND the vice president were denied because I couldn't "prove" my identity, even though I had my driver's license and passport in my hand. It is clear that AT&T has a DELIBRATE, INTENTIONAL system that is set up to take customer's money without providing service. Each department can't do anything about anything, including signing you up for a phone! Such a system ensures that AT&T will never need to take responsibility for their terrible, irresponsible, and unethical business practices. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally its system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away. And, in the meantime, readers, consider reporting your issues to the attorney general instead of just writing your reviews- it's the only way you will be able to get your issue resolved. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally it's system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away.

I purchased a phone at the local AT&T store. Upon purchasing the phone, the customer agent told me that I would receive an email from AT&T that would assist me in setting up my account. I went to the aforementioned email and went to the link provided. The site had a link for “New User.” However, it would not let me set up an account, as it would not let me set up a password, even though I followed the instructions to a tee. The above is Example of Failing to provide correct instructions for setting up a password for an account to service a product I had purchased Next, I tried another method on the site that didn’t work. The above is Example Number 2: No clear direction as to how to set up an account that actually works. I finally found a customer service number (after much searching) and called it. Somehow I was able to set up a PIN, which was aggravated by the fact that the phone-robot voice kept missing my numerical input, though, again, I was exceedingly accurate. The voice said that it didn’t receive any input from me even though I entered it. It took several tries. The above is Example 3 - Shoddy phone equipment and Example 4 - Using a phone robot that you have to dumb yourself down to their level in order to get something done instead of being able to talk to an actual human being. Somehow I was able to get through to a Customer Service agent. I told them my problem, that A) I was trying to set up a password and the system would not let me, and B) that I wanted to purchase more minutes. The individual said that my phone was serviced by a third-party and that I would have to call them. He gave me the phone number. This, after being notified that I was supposed to call a certain number, which ended up being wrong. The above is Example 5 - Not giving me the correct instructions to begin with, instructions that were misleading, Example 6 - Selling me a phone that is not even serviced by AT&T, and Example 7 - A Major Corporation using a third party vendor. No. I was doing business with AT&T, not some other perception. I should never have to go to some other company, one that I do not do business with. I then called this other number. They wanted my PIN, so I entered it. The (robot) voice said it did not recognize my phone. The above is Example 8 - Not being able to detect my phone even though I had gone through all of the correct steps. Let’s recap. AT&T did the following: • Failed to provide accurate instructions on how to set up an account • Mislead me into thinking I was supposed to contact one customer service perception when in fact it was supposed to be another, which, again, I was never told about from the start, • Does business with a third-party vendor that the customer is just expected to interact with. That is inexplicable, when you are one the largest corporations in the world. Furthermore, this overly complicates things. And, I was never told about this ahead of time. • Shoveled me off to this third party vendor even though the original instructions said to call the original customer service number • Has shoddy equipment that does nothing but waste the customer’s time. • Uses robot phone menus and phone robots, instead of having live actual human beings to deal with. This is counter-productive, it is a case of going backwards. • Has an online interface that is confusing, misleading, and just plain DOES NOT WORK. Finally, I took the phone back for a refund. The customer service agent did not even ask why I was returning the phone. Out of the over $126 I originally paid for the phone and minutes, I ended up with a “refund” of $23.96. This means I went through the process of purchasing a phone, then going through several erroneous processes, was not able to find the correct help, all for a phone I was unable to use because I could not add minutes to because of the above incidents which display the company’s misleading practices. On top of that I was never told about the fees one incurs upon making a return. All told I lost over $100. And for what? I think any reasonable person would agree that this constitutes a scam on the part of AT&T---i.e., fooling consumers into purchasing a product which intentionally does not work, so they can end up pocketing the “return fees”, or, if the customer does not make the return, the company keeps the entire amount. This is wrong. I have therefore reported AT&T to the FTC for fraudulent business practices. Furthermore, I will never do business with them again and will never recommend them to anyone.

They give the best rate concerning mobile phones I remember when I bought a phone from them and the screen broke I was given a credit to purchase another one One thing I’d like to mention is their customer service they are very helpful

AT&T has been a reliable cell phone service for many years and I would strongly recommend it to those looking for a quality service. I find that it's comparable to T-Mobile, but that T-Mobile tends to offer slightly better packages and service.

I am currently with ATT. They have reasonable prices and descent service, I am staying with them because the other service I had was too expensive. They offer amazing deals for phone trade ins. Their customer service reps are pretty nice as well.

I have all things AT&T. However, I rate them two stars because I’m having an issue with my genie box that’s been going on for several years and they can’t seem to resolve it. Also, I traded in my old iPhone for a brand new iPhone 13 Pro. I was told it was a free trade-in. Therefore, the new phone did not cost me anything. So I gave them my old phone and they gave me a new phone. All good. However, when I received my AT&T bill, I noticed that they started to deduct the amount of the new phone off of my bill every single month, so therefore the phone wasn’t quite a free trade-in. So you’re locked in and cannot get another phone until that phone is completely paid off and although they’re not charging me, they credit me the amount that credit has to be satisfied which takes several years therefore, I’m stuck with the same phone as well as their service without ever signing a contract.

Used AT&T for a year then I switched cell companies. This was back in 2010 to 2011. I don't know if their service has improved or not. Back then I had some issues with dropped calls and the phone did not have good quality speaker. I am sure they have improved. I suggest you make a choice based on current users reviews.

We had 2 techs come to our new house in April to set up the internet due to the last owners ripping the connections out of the walls. 1 tech signed us up for the cell service & gave us a bunch of special discounts that only techs get. This did not help us when we called their customer service line or went in-store due to these folks not getting these specific deals. Our bill has been a mess ever since. Then they shut off our automatic withdrawal & took away that discount. So i had to go up to store to get it fixed. They did not tell me it can take up to 4 billing cycles for it to kick back in. It's coming from our bank acct. We've had at&t internet for years, moved to different states w/ it, only ever had 1 issue w/ them claiming we didn't return a modem when in fact they told us to leave it due to it being a "community router". Took 2yrs to get them to fix that mess. The reason i say this is because the they cut our cell service off after not withdrawing our payment & then "fixing it". The tech today claims the payment was kicked back... saying the bank must not recognize at&t withdrawal... yet We've had our internet automatically withdrawn for years & it's been withdrawing from the same bank acct. this entire time w/o issue... but yet our cell isn't? And i know it will come out regardless of whether or not there's money in the acct. when it's linked directly to the bank acct. When the last rep corrected the situation, she told me to use the app to do a payment arrangement, however even tho i chose oct. 26th, they changed it (w/o notifying me) to the 13th & just cut the service off!! Now claiming i broke our promise to pay. Then told me that's due to them not allowing me to arrange it past the 17th. Well that's not what your app allowed! So now we are shut off for the next 10 days & i have major health issues & stay home w/ our little boy. They also owe us $800 for my husband's trade-in & they sent us 3 faulty phones so we decided not to purchase a phone from them. They told us they can only disperse the payments portioned out over the next 2yrs. So basically, they locked us into a contract they claim they don't do. So now, in order to get away from At&t we have to spend money & lose our $800 credit due to their crappy service. The techs & customer service reps really don't know what they are doing. Every single person I've talked to tells me something different. I've spent hours HOURS on the phone & at their stores every single month since April trying to fix our acct. And this whole "it takes 3 cycles to show up on your bill" BS is just that, BS. AT&T ruins people. I recently found out they've screwed 3 of my family members over too. We will be leaving AT&T as soon as we can. Thought the grass would be greener & it's been a nightmare.

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

I have been with AT&T for several years and their cell phone service has always been top-notch in regards to having service in areas where I noticed other carriers didn’t have service. Also twice when I had an issue with my service or my phone, they have always been ready and willing to help in a timely fashion.

I used AT&T back in 2017 and will never use them again. Their phone service is very slow and the coverage map is not accurate. I would be at home and get no signal unless I walked outside. And in the rain it storms don't expect it to work because it won't. The best thing about this phone company in my opinion is the price of the phones and the customer service people.

They make promises they can't keep they lie lie lie they give you the run around you pay 30 months for free phone and no contract they locked in for 30 months I called I wanted to reduce my bill I had five phones I was paying $194 for everything which was great I wanted to save some money so I got rid of three phones now the Bill's $140 . Should have kept the five phones. I called before going about the trading in for a phone oh yeah you can trade the phone you can do that I said I'm driving 70 some miles 150 Mi and 3 hours later told him to stick it wanted to sell me a different phone and playing you try to write a review or find a place to complain and all they want to do is try to sell you more of their crap the biggest problem all of them are doing it all the providers are doing it to people although I must say I tried to talk my wife into going to AT&T for over 10 years and she fought me and I should have listened to her because she never called but twice in 10 years and that was only to change her plan and to get a different phone my friends have tried all the others and they have problems with them too a lot of it's the lies they tell shame on you AT&T all the way around Corporation that's grown to your size and worth should reward the people that helped get you there as a retired employee and have been a dedicated customer. Sad when a company makes so much money they don't care how many customers or employees they lose.

I’m not sure if it’s the phone, but when i switched to at&t everything is a lot slower than usual compared to when I was with boostmobile. My data bars tend to go down when i have internet connection & when I don’t they tend to stay high. I recently switched from the iphone se2 to the iphone 13. Pricing was much more affordable between the two phones but it’s just the wifi & data issues.

I am a current AT&T customer and the service is very reliable. I think I might be paying a bit more as there seem to be better offers, I do have my phones paid off so I haven’t really changed the service yet

AT&T will always give you that fast service that everyone is looking for which is great! I liked how when I went to Mexico for vacation my phone still worked without me being over charged. The only thing I do not like is how expensive it is each month!

I was a customer for AT&T for over seven years when I left I had a paid off to your old phone and was still paying over $100 per month for service they shut down their customer service at 8 o’clock at night no one to reach in case of emergency if you missed paying your bill it was a $50 service charge put on To get your phone up and running again after seven years you think I have a little leeway since my business is my phone

AT&T is a great phone service. Unlike other services, I am able to maintain connection and cell signal in areas that typically other cell services tend to disconnect in. Sometimes, AT&T can run a little slow, but it's still better than other services, in my opinion.

Decent company with good coverage. They are cheaper than some of their competitors and have good coverage. However, there were a few times when I ran into a few places where their coverage was spotty but everyone else that I was with had coverage. Overall good company.

I've been on AT&T for many years on personal and corporate cell planes and they have always been good. Corporate is a little difficult to get help with as they want you to always go through your plan owner in the company, and in a big company that one person can be difficult to track down.

AT&T has been my phone provider for years and their customer service is their strong suit. They have consistently helped me with phone updates, billing, and any other issues that have come up over the years.

AT&T is the absolute best cell service provider. Their cell signal is always reliable and they always have great deals and perks on technology for new and current customers. I love AT&T!

It's good but, I feel like they should alert us of our data usage more often, so I don't go over the limit. Also, I don't get service in some areas at my school, while my friends who have Verizon or Sprint can at least use the wifi, but it never works for me in some areas. But in general, my data is pretty good compared to wifi

I have been a customer for only 3 years, but I will never leave. Service is always great, customer service agents always polite and willing to help, and the cost cannot be beat. I will never switch carriers.

Used AT&T for my family of 6 for years now. They have a great family plan that allows us to get a discount with everyone have a cell phone. They have decent data coverage, but their great customer service makes up for it.

We’ve been long-time customers of AT&T. Every time we think of leaving, we can’t find another company that can beat AT&T’s prices or cell coverage. Internet leaves a bit to be desired, but for cellular- 100% AT&T

So far the service has been very good. We had a fraud issue about a year ago. It took a while to get the right number to call, so that needs improvement, but the fraud gentlemen we worked with was great. I also don't care for the constant changes in plans.

So far it is pretty good. I know it was good but, when hurrican Dorin came in, it screwed up my phone got all messed up. I h to have a password for my messages, never needed one before, couldn't send text messages, my computer was messed up. I know you probably don't believe me. All is good now, I still have to give a password for my texts. I have had AT&T service for about 10 years and it has never acted like this before.

Been with the same phone number since 1996. Southern Bell to Cingular to AT&T. Still going strong. Great customer service and cell phone upgrades have speedy delivery and FREE.

AT&T has the best coverage for our area. My husband is a truck driver and has found them very reliable on the road. Their customer service is always friendly. I’m not always happy with their prices, but it is worth it to receive qaulity service. I recommend them for their multiple functions qualities.