Name: AT&T
Rating: 3.6

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Katherine Whyte Miami, FL

AT&T has amazing coverage for the U.S and when travelling abroad. They have affordable and useful plans when travelling out of the country, and provide good service when in use. The price of the bill can be high, but the service and customer service is great.

6 years ago

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Rilynne Edwards Pleasant Grove, UT

I’ve used AT&T for 4 years now, and it’s been great. I have cell coverage in the mountains, which is really nice when camping. They always have great deals for upgrading your phone. My only complaint is how long it takes to talk to customer service to arrange warranties for a phone. Very time consuming.

6 years ago

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Tony Gibson American Fork, UT

We love our AT&T cell phone service. The coverage is great and they have always been very responsive if I've had questions or issues. I do wish their unlimited data plan was a bit less expensive, but we will stick with AT&T.

6 years ago

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Annabella San Jose, CA

AT&T is great considering the widespread of their networks, due to their popularity compared to other providers. The prices are quite high, and there can be issues when it comes to phone upgrades and pricing. Still, it would seem ineffective to let go of their service given the quality service my devices have using their network.

6 years ago

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Amy American Fork, UT

I have used AT&T for years. I like it better than the company I was using before. They have great family plans. It is very convenient to have our whole family on the plan. I wish unlimited data plans were cheaper like some other companies are. Overall I have been very pleased.

6 years ago

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Ted Johnson Pleasant Grove, UT

Me and my family have an AT&T Family plan and it has worked great. We have the data and service that we need and at a great price. They are very reliable and service is everywhere.

6 years ago

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Rosann Stanko Logan, UT

We were very please with AT&T for several years, but eventually we tried to get a better deal financially and we did. Sorry. While we were with AT&T we enjoyed the service and the extra effort that the customer service department gave me so that I could understand and have answered any of my questions.

6 years ago

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Stephanie Orem, UT

Best cellphone service around. I know it is a little more pricey than other carriers but it is well worth the extra money. I have never had any problems and I have always happy since I chose AT&T.

6 years ago

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Michael Seth Manwaring Chandler, AZ

I'm currently with AT&T and the service has been great. The connection is excellent, the customer service is adequate, and billing is very easy. I've had my AT&T account hacked a couple times by someone who ordered himself some new phones, but AT&T took care of me and removed the orders from my account.

6 years ago

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Dean Ogden, UT

Great cell phone service but way overpriced. That was the only reason that I had to switch to another carrier. I always loved what AT&T offered but just couldn't keep up with the bills. If price isn't a problem then for sure use them!

6 years ago

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Jennifer Ogden, UT

Our family had AT&T for a number of years but had to switch carriers because the price kept going up and up until it was way to expensive. I loved absolutely everything about AT&T from their service coverage to their support and stores. I honestly wish I still had ATT&T.

6 years ago

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Michael E Berrett Lindon, UT

AT&T is a good company overall, while I did not feel that the national overall cell service coverage was as strong as other carriers I have used. I am impressed with At&t's coverage in the wilderness and outback and found it better than anyone else in that arena, but in the everyday coverage in. Urban and rural America - I believe they could improve in the strength of their coverage

6 years ago

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Helen Thompson Bountiful, UT

WE HAVE BEEN WITH AT&T FOR MANY YEARS AND EVEN THOUGH WE COMPLAIN ABOUT SOME OF THEIR SERVICE PEOPLE THEY REALLY DO TRY AND HELP YOU IWTH YOUR PROBLEMS. THEY ARE OVER PRICED AND YET I GUESS WE STAY WITH THEM BECAUE WE ARE ABLE TO HAVE PART OF OUR SONS FAMILY ON OUR PROGRAM AND DO NOT WANT TO MAKE EVERYONE CHANGE.. IT USED TO BE THE SERVICE IN SOME AREAS WITH THEM AND OUR CELL PHONES WAS POOR BUT THAT HAS GOTTEN BETTER. MANY OF THE TECHNICIANS IN THEIR STORES LIKE THE MALLS ARE WILLING TO HELP AS MUCH AS THEY CAN. HARD TO GET ON THE PHONE WITH A MAJOR PROBLEM AND GET THE HELP YOU NEED.

6 years ago

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Brennan Orem, UT

Great service, great coverage, but very high priced. I was with AT&T for a long time and felt like I was overpaying the entire time. I have nothing bad to say about them or their cell phone service, its just that they are way overpriced. I would look somewhere else before signing a contract with them.

6 years ago

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Brody B Orem, UT

Long time customer that had to finally switch to another carrier because they were so overpriced. I was always happy with the service but it seemed like they kept charging me more at every chance. AT&T has great coverage but don't switch to them if you want a good deal.

6 years ago

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Hannah Thompson South Jordan, UT

My cellphone provider is AT&T and the coverage is very consistent. I have had 2 dead spots that I’ve had but for all the places I’ve gone, it has had great coverage! I think it is one of the top cellphone providers.

6 years ago

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JARED J BUCKLEY Fort Bridger, WY

Went in to switch from my local home town provider and got kind of a surprise. The customer service was great. The plans were ok. The news that they told me not good. Was informed that my local company has all other companies blocked and that they could not provide me service. Super bummed but wasn't really on them.

6 years ago

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Chloe Magleby Provo, UT

It really depends on where you are if your service is good or not. I can not get a single bar when I am at my friend's house but she always has service with sprint. Sometimes it is spotty but overall it is really great for where I live.

6 years ago

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Melissa Carreno Mesa, AZ

compete with Verizon, but still fall short. All companies have their flaws, I would only be an AT & T customer if Verizon ever drove me off. They have pricey service but decent coverage. At & T has decent service but only where their network is available, so it wouldn't cut it for me because I travel through the desert.

6 years ago

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Brinley Knowles Smithfield, UT

AT&T has such great customer service. Every time I go into the store they are super helpful and friendly. I have been very impressed with the company and prices on my phone.

6 years ago

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Shawn American Fork, UT

We have been with AT&T for many years now. Overall they are very reliable and have great coverage. We still in counter some places here in there they have spots that get very poor reception. I wish this could get improved soon as possible.

6 years ago

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Erin Gilbert, AZ

Overall, AT&T offers good service. However, at times, it becomes annoying as it will go in and out of service in certain zones when other carriers would not. I like how AT&T offers unlimited data with Direct TV, it actually is very beneficial for our family and the price is not terrible for the service. AT&T gets the job done, its not the best carrier, but it is sufficient.

7 years ago

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Anthony Sgambati Rocklin, CA

We have had AT&T as our cell phone provider since we first got our flip phone! The customer service is top-notch, and cell service is best there is out there. I have far less dead spots than my friends!

7 years ago

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Kristie Sgambati Rocklin, CA

AT&T has been our cell provider ever since we got cell phones, maybe 12 years ago. We would not go with any other provider as this company has few dead spots and great customer service.

7 years ago

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Kathie Bowman Lakeside, CA

Customer service is great. I switched over to AT&T when I went on my own plan and it was the best decision. I have wireless, cable and internet with them. So easy to communicate with them and they are always there to help

7 years ago

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Rischelle Mikkelson American Fork, UT

AT&T is my current mobile phone provider. They have decent coverage. I do have a few areas that are spotty. They have a great family plan that works well for our needs. Sometimes I do have issues on their LTE network. I love their international plan. Very easy and affordable to travel with.

7 years ago

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Cody Enslow Pleasant Grove, UT

I really liked AT&T, but they’re a little pricey. They have a lot of strong coverage, but occasionally it’s spotty compared to Verizon. I go back and forth as to which I’d prefer.

7 years ago

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Angela Pyrah Willard, MO

Have had Sprint, and T-mobile in the past, but this one seems to have the best coverage for where I am located. There is some issues as we travel but over all great coverage and data service. Customer service is great as well.

7 years ago

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Michael Calabasas, CA

Have been with ATT now for many years. Switching seems like such a hassle but I have not felt that I need to either. Have been satisfied with my plans and service and changing/upgrading has been easy to do. Coverage is sometimes spotty but mostly good in my area

7 years ago

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Cayla Koga Fremont, CA

I have had AT&T as my cell provider for the past 16 years. They've been great. I've never had a dropped call, if I have an issue, customer service, while not always great, will eventually get my issue taken care of. I think the prices are fair for their competition.

7 years ago

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Mike Harvey Gilbert, AZ

Love my cell phone service! Only complaint is with other companies in the White Mountains of Arizona that claimed at one time to be Att but my phone from the Phoenix Area would not work up there

7 years ago

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Bob Hiatt Pleasant Grove, UT

We switched to AT&T several years ago. They have been pretty good. Coverage is good but not the best. Prices seem a little high. Not bad. Their web site is a mess. It is very slow (I have tried it on fast and slow networks). It is so hard to find anything. It has taken me a year to figure out where the features are that I use all the time. As soon as I figured it out they changed the layout.

7 years ago

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Sofie Rosenvall Alpine, UT

My husband has AT&T and he likes it! Once in awhile when we visit a small town the service is not the best and that is frustrating. But the customer service is always amazing they are always easy to deal with and we have no complaints other then we wish there was a better amount of coverage even in those small towns!

7 years ago

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Tevita Salt Lake City, UT

AT&T by far had the best coverage. We never had a dropped call or service issues. We had them for years and would of stayed with them had it not been for the price increases. We compared prices with other carriers and found a better deal. We wanted to stay, but AT&T didn't care we were long standing good customers, and just let us close our accounts.

7 years ago

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Rob Whipple Mesa, AZ

A little more expensive than some providers. I have never had an issue with dropped calls or spotty service, however. If I have a question, I can chat online with a customer service rep and usually get things resolved quickly. Very responsive.

7 years ago

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Chase H Provo, UT

I haven't ever paid for a different carrier, but I have been impressed with AT&T's service. They get you set up quickly and are friendly. Don't pay for the extra warranty though.

7 years ago

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Nancy Wasek

I have had them for years. They are a little pricey. I do get dropped calls on occasion. Overall I get decent reception and customer service is extremely helpful and polite!

1 year ago

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NANCY Malone San Antonio, TX

I love AT&T. We have been customers of theirs for over 20 years. Their service is exceptional and their prices competitive.

1 year ago

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Rose Castillo Cedar Park, TX

AT&T are thieves in so many ways. I turned in my $800 phone from Spectrum when I transferred over & they were to credit me $800 for it. In stead they started charging me $30 a month for the new phone after only 2 months of $30 credits from my new device I turned in, They won't return my phone saying that it a separate party & its too late now. I will take all my families lines & run to the next company ASAP.

1 year ago

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Andy I Kansas City, MO

I would give 0 stars for customer service. I have a problem with my phone, pulled up to a brick and motar store, there was a sign on the door that said "on break back soon" I knocked on the door a guy came and said he was on a break and would be available in 30 minutes, I was the only customer there! So I waited 30 minutes he let me in ..and 3.5 HOURS LATER LEFT, THE PHONE NOT FIXED I AM 72 YEARS YOUNG THIS IS THE WORSE CUSTOMER SERVICE EVER!!! SO SAD....

2 years ago

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Nalini Ne

I still cannot believe I stay with AT&T this long! After ages with them finally made up my mind to sign on with a different provider. AT&T is extremely overpriced and for what they have compromised their customer service and the quality as an internet & wireless provider.

2 years ago

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Vanesa Gonzalez

been with this company since i've owned a phone at 17 yrs old and i can believe how terrible the customer service has gotten. i called to get a breakdown of why my bill was 320 instead of 120 and the rep kept stop asking if i was ready to make payment over and over again. anyways i'm ready to find something different even if i have to pay more for some simple customer service.

2 years ago

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ata abdulaziz Austin, TX

I canceled my internet service 4/07/2023. AT&T drew a payment from my bank account a month later even the service was canceled. I checked my account on line and I had a credit that should be refunded. 4 months later I'm still waiting for that refund. On 8/7/2023 I called AT&T and I was told yes there is a refund, but he has to connect me to another department. I had to explain my problem 5 times and stay on the phone for 1:07 Hour and gues what I was not done. Nothing happend. It is so easy for AT&T to get your money, but it is so hard for them to refund any over payment. That is AT&T.

2 years ago

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Kokapeli “Kokapeli” C. DeLand, FL

I switched to At&t and traded in both my wife's and my phones. The phones were lost in the return process, using an at&t provided label, and I have been over billed since December. I am about 8 hours waisted on multiple support calls delivering tracking numbers and everything they have asked for. They have not found a solutions and basically I have to eat the 2 phones they lost and I will be returning the new devices, cancelling and warning people at every turn. DON'T SWITCH TO AT&T, horrible experience horrible service, no accountability. I just wanted to get the word out.

2 years ago

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Landon McDuff Austin, TX

What was sold and what was billed was a difference of $90 a month, sometimes more. Customer service was terrible. One department would "fix the issue and the next month another department would un-fix it. No resolution. If you're purchase a phone from them they will not let you switch to another carrier without paying off the phone first. Even when they are literally stealing from you.

2 years ago

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Carlos Agosto

The best when Hurricane Maria past too Puerto Rico is the only telecommunications is alive and I used too communicated with my family is USA. Highly recommend ⭐️

2 years ago

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Chase Victorson Yonkers, NY

AT&T struggles with cell coverage. They got big because they were the original phone company, and then had the iPhone for a while. However, their coverage kind of sucks and they are not cheap.

2 years ago

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Kathy B Cleveland, OH

we traded in our old phones they said gave us a credit of 800 each toweds new phone not true wanted to pay off phone early to lower bill they said i would have to pay full origanel price to pay off early they put in contract with out telling us that the bill was only oppose to be 165.00 a mounth we been paying 191,00 per mounth they keep giving runaround on this service has been spoty some times even at home in 44102 area code not happy

2 years ago

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John Bianchini

Edit 3/23/23: I put in an official dispute through the AT&T website. I recieved a call from the office of the president today. They are honoring our promotion and talking to all groups concerned to address my type of issue going forward. The Lady also gave me her phone information to correspond about this issue if needed. I couldnt have asked for a quicker or more honorable response.

2 years ago Edited March 24, 2023

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Baris Allen, TX

Terrible company. They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I call call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!

2 years ago