AT&T

I was an AT&T user about 5 years ago. I did not have any bad experiences with them, but I found that I was able to get a cheaper plan through Verizon. Overall the coverage that I had during my time with AT&T was good. I didn't ever feel like there was absolutely no service. I would recommend this company to those in search of a new provider. Just make sure that you do the research to make sure it is in your price range!

We have used AT&T for the past 11 years for cellular service. We have 6 different cell phones on our plan. Mostly we have been very happy with our service, but honestly I don't feel like they offer the best value. I have been considering looking into other provider options because their prices seem too high. Their customer service has always been good, which is one of the only reasons we haven't switched yet.

Switched family plans from Verizon to AT&T about 2 years ago due to Verizon being too expensive. Have been very pleased with AT&T and while I do notice a little worst cell reception in certain areas, my overall experience with AT&T had been mostly positive. My one gripe comes from the buy one get one promotion they had for the new iphones. My sister and I were eligible for upgrade and when we went in to take advantage of the deal we discovered a bunch of "small print" details such as having to open a new line which could have been better stated in their promotion.

I've been using them forever and have always had a good experience having my issues resolved quickly and courteously. Coverage is great and there is only one dead spot in all of the DMV for the service which is way better then I can say for every other provider

I have been an AT&T customer for years and can honestly say that I have never had a negative experience with any of the services they provide me. Customer service is great, website its great and the cost, at least in my opinion, is very reasonable.

AT&T and I have had our ups and downs. I have been a member for over 15 years now and I loved when they used to have the 2 year contracts in exchange for a new phone. I am not a fan of this new next plan..I feel like it's just a way to get another $ from customers. They should have grandfathered existing customers who wanted to stay on contracts. I enjoy their service but sometimes they will just randomly hit you with a large charge and then when you call they don't know why it happened and then its a struggle to get a refund. Luckily, I have not had any recent concerns. I just hope it stays that way!

AT&T has been overall a great company to work with. My husband and I switched from Verizon to T-Mobile and finally AT&T. We have been happiest with AT&T because it is the best match of affordability and coverage. My husband recently called customer service to ask about making a slight change to our plan and were impressed with how well we were assisted.

I suspect you are looking for a positive review of AT&T Wireless, so I can't leave one. I am currently unable to resolve an issue where the firm continues to bill my account MONTHS after I left the service. Now, they have affected my credit rating by turning it over to a collection agency. AT&T still calls me to resolve the issue, but it goes silent when I answer. They also sent emails regarding the problem, but the email address is a do not reply. I got to speak with an agent once, and he couldn't understand the issue. I'm most frustrated.

I have used AT&T for 4 years now and I love everything about them. Easy, convenient, friendly, and helpful with everything form buying a new phone to the plans they offer.

Incredibly deceiving and unethical business practices. Also, incompetent and condescending manager which will be rude to mask her own inadequacies. Stay away!! I went in there to open a new cellphone line. Of course, I decided to ignore all the negative AT&T reviews online and went for it anyways. I wanted the $300/year - 16gb prepaid line. I expressed that but the initial worker that attended me(Mike) told me that in order for that plan to come in effect, I would have to select the $30/month one, which only had 5gb of internet. He said that I would have to have that one for a month and that the other plan would start the next month. I went on my way. I later find out that this is not true. I went into my account and the original plan I wanted is not even offered to that line I just opened. It said that the current plan that they signed me up for would automatically renew in 30 days, which is not at all what I was looking for. I went back in the store to hopefully get this straightened out. I was met with the most rude and condescending manager. She tells me that she was present when I was explained the process(which she wasn't) and that I signed into it. I told her that I came in for a very specific plan, which they lied to me and said would kick in next month, which isn't even an option after all. She says that they do not offer the original plan I wanted in store... I told her that they could have just told me that instead of making it seem that this was the only option. She then said: "how could we even tell you this was not an offer since it is something I didn't even knew existed until now. We only offer the plans that are in store. You came to the store right?". At this point I am highly irritated so I ask if I can get a refund and cancel the line. She says that they offer no refunds for prepaid lines(even thought I got it not even 2 hours before that interaction). The whole issue is that they lied to me. In order for me to get the original plan I wanted, I would have to open ANOTHER LINE with a DIFFERENT number, which is a huge inconvenience and not at ALL what I was looking for. They knew this but of course, her incompetency would not allow her to even process the information that was presented to her. I do not have her name but I will find it and update the review. I usually hold understanding for customer service representatives in general but when you initially meet a client with attitude and disrespect, it shows that you have no place in serving that sector.

I have been a loyal AT&T customer for 19 years, but my recent experiences have been extremely disappointing. For the last four months, AT&T has been overcharging me, and despite numerous calls to customer service, the issue remains unresolved. Every time I call, I am put on hold for over two hours and transferred from one representative to another, none of whom can fix the problem. This level of service is unacceptable and has left me frustrated and disillusioned with a company I once trusted. I expected better treatment and efficient problem-solving, especially after nearly two decades of loyalty. Sadly, AT&T has let me down.

In November, 2023, I INQUIRED about receiving an old landline number for my business. I was signed up for an account without my permission and given a phone and phone number I did not know I was signing up for. It was supposed to be an INQUIRY, by which AT&T was supposed to call back because they had guaranteed I would receive a specific number. That did not happen. I received a burner phone that I promptly returned to the store on February 29th, 2024. The number was incorrect, and the store and store manager said they would take the phone and return it. I was assured that the account was closed, and that I would not have to concern myself with it anymore. I received a confirmation of the return order and an email from her apologizing that the account was opened. She explained that it was common practice for the Sales Representatives at AT&T to open up accounts even if they knew the correct service couldn't be provided because it boosted sales. She said there was absolutely no way that I could receive that business number with AT&T and that the initial sales representative had lied to me, in spite of the fact that I was given 4 different request numbers for that specific phone number. She said that it was not possible to create a request like that and that all four "request numbers" were fake. AT&T's own store manager acknowledged that! A few months later, I started receiving bills saying that I owe AT&T money for this account that was only in inquiry. Now, I'm being charged for services that don't even exist! When I called and spent EIGHT straight hours on the phone SEVEN, which were on hold, I was told that there was no way to close or cancel the account. I was transferred over 10 different times because there was no process. Several requests for escalation were refused. Even after physically walking into the store, requests to speak with a regional manager AND the vice president were denied because I couldn't "prove" my identity, even though I had my driver's license and passport in my hand. It is clear that AT&T has a DELIBRATE, INTENTIONAL system that is set up to take customer's money without providing service. Each department can't do anything about anything, including signing you up for a phone! Such a system ensures that AT&T will never need to take responsibility for their terrible, irresponsible, and unethical business practices. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally its system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away. And, in the meantime, readers, consider reporting your issues to the attorney general instead of just writing your reviews- it's the only way you will be able to get your issue resolved. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally it's system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away.

I purchased a phone at the local AT&T store. Upon purchasing the phone, the customer agent told me that I would receive an email from AT&T that would assist me in setting up my account. I went to the aforementioned email and went to the link provided. The site had a link for “New User.” However, it would not let me set up an account, as it would not let me set up a password, even though I followed the instructions to a tee. The above is Example of Failing to provide correct instructions for setting up a password for an account to service a product I had purchased Next, I tried another method on the site that didn’t work. The above is Example Number 2: No clear direction as to how to set up an account that actually works. I finally found a customer service number (after much searching) and called it. Somehow I was able to set up a PIN, which was aggravated by the fact that the phone-robot voice kept missing my numerical input, though, again, I was exceedingly accurate. The voice said that it didn’t receive any input from me even though I entered it. It took several tries. The above is Example 3 - Shoddy phone equipment and Example 4 - Using a phone robot that you have to dumb yourself down to their level in order to get something done instead of being able to talk to an actual human being. Somehow I was able to get through to a Customer Service agent. I told them my problem, that A) I was trying to set up a password and the system would not let me, and B) that I wanted to purchase more minutes. The individual said that my phone was serviced by a third-party and that I would have to call them. He gave me the phone number. This, after being notified that I was supposed to call a certain number, which ended up being wrong. The above is Example 5 - Not giving me the correct instructions to begin with, instructions that were misleading, Example 6 - Selling me a phone that is not even serviced by AT&T, and Example 7 - A Major Corporation using a third party vendor. No. I was doing business with AT&T, not some other perception. I should never have to go to some other company, one that I do not do business with. I then called this other number. They wanted my PIN, so I entered it. The (robot) voice said it did not recognize my phone. The above is Example 8 - Not being able to detect my phone even though I had gone through all of the correct steps. Let’s recap. AT&T did the following: • Failed to provide accurate instructions on how to set up an account • Mislead me into thinking I was supposed to contact one customer service perception when in fact it was supposed to be another, which, again, I was never told about from the start, • Does business with a third-party vendor that the customer is just expected to interact with. That is inexplicable, when you are one the largest corporations in the world. Furthermore, this overly complicates things. And, I was never told about this ahead of time. • Shoveled me off to this third party vendor even though the original instructions said to call the original customer service number • Has shoddy equipment that does nothing but waste the customer’s time. • Uses robot phone menus and phone robots, instead of having live actual human beings to deal with. This is counter-productive, it is a case of going backwards. • Has an online interface that is confusing, misleading, and just plain DOES NOT WORK. Finally, I took the phone back for a refund. The customer service agent did not even ask why I was returning the phone. Out of the over $126 I originally paid for the phone and minutes, I ended up with a “refund” of $23.96. This means I went through the process of purchasing a phone, then going through several erroneous processes, was not able to find the correct help, all for a phone I was unable to use because I could not add minutes to because of the above incidents which display the company’s misleading practices. On top of that I was never told about the fees one incurs upon making a return. All told I lost over $100. And for what? I think any reasonable person would agree that this constitutes a scam on the part of AT&T---i.e., fooling consumers into purchasing a product which intentionally does not work, so they can end up pocketing the “return fees”, or, if the customer does not make the return, the company keeps the entire amount. This is wrong. I have therefore reported AT&T to the FTC for fraudulent business practices. Furthermore, I will never do business with them again and will never recommend them to anyone.

This company is a SCAM. I have something on my credit report already because AT&T sent me 2 different numbers. I only picked one of the SIM cards, and I was using that number for years. Then I started getting mail from a collection company saying that I had $250 worth of debt to AT&T. They never contacted me, and they sold my information, even though I never used that other SIM card or number in my life. Now I changed to VERIZON on February 26 after paying my bill for the last month to AT&T, and these people sent me a regular bill of $67.45 for March. I called them and let them know the same day I switched to Verizon. I needed to call again and ask for a refund that I never got because they took my money. I needed to dispute the charge with my bank. And again today they sent me a bill that I supposedly need to pay on April 16 for the same amount. Meanwhile, I have been with Verizon for 2 months already. Your customer service people are trash. This company is at most mediocre and a scam. And I will call again to cuss them out because I don’t understand how I can continue to be charged for 2 months straight after switching and not even using the same number that I had with AT&T. Now if I let that email be, and I don’t call them to see what’s going on, this company will put a debt on me and sell it to a collector and try to mess up my credit. At this point, I will contact a lawyer and file a lawsuit against this company.

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS! Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people. DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

I would leave 0 stars across the board if possible! This company is a bunch of crooked folks. You think after being with them for years they would take care when a problem arises! Ha! What a joke. At this point, ANYWHERE is better then Att&t! We cought an added line with 0 usages, we NEVER ordered or received. It was paid for in someone elses credit card that was NOT OURS! Yet we are told they can do nothing and we have to continue paying off a phone that we NEVER ordered! Causing our bill to be up an extra 70 dollars a month on top of 5 other lines we actually have! We were literally told, too bad so sad. DO NOT TRUST THIS COMPANY! RUN!