Name: AT&T
Rating: 2.7

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Barbara Horner Seaside, CA

I have been a ATT customer for over 20 yrs with the exception of 2-1/2 yrs where ATT did not cover the area for service. I also have my internet with them. They are reliable and have a good customer service . The only think I disagree with is the monthly charge for land phone and internet fees. Too high for someone on social security and the average middle class. Monthly bill is 95-100

4 years ago

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Regina Shengulette Rochester, NY

I have been with AT&T for many years. The customer service is great. They are always knowledgeable and walk me step by step when I have issues with my phone. They are very patient when I call in and bends over backwards to make sure I am completely satisfied.

4 years ago

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Patti Miller ,

I have AT&T because they partnered with Direct TV. AT&T was the only company for this whole region for many many years before cell phones. They still offered land lines. The internet is good. My package is internet,land line,vision..

4 years ago

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Will A Washington, DC

Great phone service nearly everywhere I go. I am in the military and am often traveling a lot or moving to other duties stations. I have yet to be to a location where my phone and data doesn't work. We have had AT&T now for five or so years now and it would be hard for me to switch to another carrier.

4 years ago

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Carl G Durr Spokane, WA

Good customer service I have been with them since 1994. When ever I have had a problem they (customer service) takes care of it right away. Never had a dropped call like my friends have had with other carriers. I have five lines and multiple devices.

4 years ago

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Holly Blackmon Blossom, TX

We had an AT&T rep come to our home when my mom moved here so we could bundle her cell phone with ours. He was very accommodating (came two hours to visit with us). He took his time, explained things, answered our questions and got it all set up and information transferred to new phones. Service is typical cell phone service. If there is a tower, it works. So far no issues with phone, service or billing.

4 years ago

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Timothy James Williamsburg, VA

I have been with the company for several years. Their rates are competitive, and their service is on a par with any of the other big companies. I have had no issues either in billing or phone/text service in all the time I have been with them.

4 years ago

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Amanda Bills Rancho Cordova, CA

I’ve been with Att for over five years. They have good rates and I’ve always had good cell service. I rarely have a dropped call and the reception is almost always good. Every now and then I have bad reception where a Verizon customer has good recption, but not very often.

4 years ago

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Layne Raleigh, NC

AT&T has been my sole cellular provider for 16 years now and they have worked so well for me. When plans have changed over the course of 16 years, they have allowed me to be grandfathered in on old plans and have worked with me to find the best price they can provide

4 years ago

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David Spears Chicago, IL

The company owned store in south county near Costco is the store I frequent. They usually get to the bottom of my need. However my only complaint is that I feel like no matter why I am at the store they are always trying to sell me one more thing. Even if my need is clear and up front, they spend 10 minutes looking over my plan to see what else they can offer me. They do offer various discounts for corporate, first responder / military and teachers so that is a good company policy.

4 years ago

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DC C Rockville, MD

I've been using AT&T for many years now and overall their service is good. Main complaint is the coverage is poor sometimes, signal could be one bar or less, even near developed areas. This is around 10-20% of the time, but YMMV. On the positive side, their plans have improved to include more data and free calling in Canada. They also allow carrying over unused data to the next month, however your carry over is not used until you've first exhausted your monthly allowance. IMHO, this should be the other way around, deduct the carryover first then deduct from your monthly allowance. On the customer service side, I've had some billing issues with a promotional credit not being applied and that was a bit of a hassle to resolve. It was due to a glitch in their system, but no compensation for wasting my time, for an error on their part, They did correct the error on the next cycle, essentially doing the minimum required.

4 years ago

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derrick zonca Valley Village, CA

The rep who helped us at the store was amazing. He was very knowledgeable and got us into the correct plan for me and my fiancé. He even showed us what deals were happening with trade-ins on phones and both of us left with brand new phones. I’ve traveled a lot with my previous carrier and always had spotty service. I’ve traveled a bunch with AT&T now as well and have never found a spot with a bad signal. My 5G is often more reliable than my home internet.

4 years ago

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Hima ravipati Kenner, LA

I have been with At&t for past 11 years , we have our phones and internet with At&t , we like their services and they have lot of offers for new customers but they don’t reward loyalty or give any offers to old customer that’s the only thing that bothers me , I live their customer service they promptly resopond and solve the issue

4 years ago

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Devin Cutter Long Beach, CA

Everyone knows AT&T is a giant in the wireless and communication sector. I've been using AT&T's mobile plans since 2014 and have always had reliable coverage. I do a lot of travel, both domestic and international, and have never really had any major frustrations with the service. I also previously had an internet plan through AT&T and always received reliable connection at great speeds. What AT&T can offer in reliable connections does not excuse their manipulative plans, expensive pricing, and infuriating customer service. I would guess I interact with AT&T customer service reps about 1 or 2 times a year and have never had a pleasant experience. For example, my last interaction with AT&T involved a defective phone that they refused to replace. I upgraded my device to a brand new iPhone which had a faulty microphone straight out of the box. I brought it back to the store the same week that I got it, but AT&T would not take responsibility for the problem, claiming I needed to take it up with Apple. I couldn't believe they would not stand behind a product they were selling. Long story short, there was a lot of bouncing back and forth between AT&T and Apple stores, but AT&T remained firm that they would not replace the device (Apple did eventually replace it and also could not believe AT&T was being so hands-off about it). That said, AT&T team members will entirely take advantage of the customer if they are not informed, so it is important to be familiar with AT&T's plans, prices, and policies when interacting with them. From my experience, a rep will either not know the information you present to them and will need to verify it's accuracy, or they will not readily supply you with information that may help to resolve issues or get you a better deal. AT&T is more expensive than it's competitors, so in a way, I guess you are getting what you pay for. Like I said, I've never been upset with the coverage I receive, but dealing with the company itself can be a nightmare. I wish there were more plans and options available as well. The few data plans they have are pricey and customers are pretty much forced into AT&T's upgrade calendar.

4 years ago

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Jane M Phoenix, AZ

Started as a grandfathered account from Alltel, stayed as a satisfied customer for over 25 years! Only changed plans when Unlimited Data became an item on my bill instead of included, and even then the price was right! Very good for seniors and young people alike!

4 years ago

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J Dizon Santa Clarita, CA

Awesome cellphone plan for 4 phones. Been a loyal customer for over 20 years and I love their service and the quality of the network. Seldom do I have interrupted or disconnected calls and have 5G service for fast data connection is awesome.

4 years ago

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HeatherWalls Fort Lauderdale, FL

Last week I called in to discuss our bill and the customer service tech noticed that we had been charged oddly for our insurance. He removed all charges and made sure that it would not occur again. He was very fast and very friendly.

4 years ago

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Natalia Correa MDTribe Tallahassee, FL

AT&T continues to be the best service I have ever had. I have never lost signal. They are super fast when ever I need help with anything. Their prices are reasonable. I haven't use a different service since I got with them and don't plan on switching ever.

5 years ago

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Karen Torino Tallahassee, FL

I have been with AT&T for other 10 years and I have to say there have been ups and downs. On one hand, AT&T is willing to work with you once they see you are a loyal customer. Service usually works great and I don’t have issues with their products. However, their prices change quite often and it is hard to know exactly what you’ll be getting charged and for how long.

5 years ago

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take7 Sandy, UT

Great customer service. The actual cell and data service is great as well and has good coverage area. We were able to get a good trade in for our previous phone to get the recent iphone. Adding our daughter to our plan wasn't as costly as we'd thought it would be.

5 years ago

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Jenna Potomac, MD

I have had AT&T for my whole life and their service is amazing. The internet is never slow when I am on data use and they have really nice plans for families. My family was able to get really good deals and the worker are amazing when helping to find the best phone/plan.

5 years ago

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Maria Dolet Gaithersburg, MD

I have been an AT&T customer for about 12 years any phone company you have you still have tremendous charges but that’s every phone company I do like AT&T because they work with you on payment plans if you fall little behind and they’re not ready to cut your phone off I will definitely use them always

5 years ago

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Jade Knowles Tallahassee, FL

I am currently with AT&T on a family plan and I love it! I never run out of data, it’s very easy to connect to WiFi and the employees are amazing! They help you with a lot and they are very understanding and I don’t see my self switching any time soon.

5 years ago

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AK Riverton, UT

Overall good experience with ATT. The coverage just depends where you're at -- I would sometimes drop calls in certain parts of the city. I always check my bill each month too. Every time I changed my plan, I would have to watch my bill for a few months. Sometimes there were random fees I didn't expect. They would always adjust it, but it was frustrating.

5 years ago

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Landon Edwards Pleasant Grove, UT

AT&T is a great cellphone provider. I have been using AT&T for many years and I haven't had a single problem with the coverage. In the mountains I can still get service which is extremely nice to have so I can contact people in my party.

5 years ago

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Rob Lundquist Alpine, UT

I have ownership in a company that has standardized services with AT and T and I have had it for many many years. I scored a little lower as there is a coverage dead spot on I-15 between salt lake and Provo Utah that I experience every work day. Get that fixed and you have a 10 rating from me.

5 years ago

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Kylie Alpine, UT

AT&T is a good company for a cell phone provider, but often I don’t have service where I need it the most. There is no where in my school that I am able to call or text anyone. This makes it very inconvenient for me to contact anyone, and sometimes hard to participate in classes that encourage the use of technology in their classrooms. Sometimes in the middle of a building I won’t be able to get service. This is the only downfall I see with AT&T, but it’s a pretty big one that their competitors are doing a much better job at.

5 years ago

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Anne Sainsbury Payson, UT

I was an AT&T user about 5 years ago. I did not have any bad experiences with them, but I found that I was able to get a cheaper plan through Verizon. Overall the coverage that I had during my time with AT&T was good. I didn't ever feel like there was absolutely no service. I would recommend this company to those in search of a new provider. Just make sure that you do the research to make sure it is in your price range!

5 years ago

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Julie Kincaid Soldotna, AK

We have used AT&T for the past 11 years for cellular service. We have 6 different cell phones on our plan. Mostly we have been very happy with our service, but honestly I don't feel like they offer the best value. I have been considering looking into other provider options because their prices seem too high. Their customer service has always been good, which is one of the only reasons we haven't switched yet.

5 years ago

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Scott Orem, UT

I am a loyal AT&T customer and have been for over 15 years. I love the coverage and never seem to have problems even when those around me with other carriers aren't getting reception. AT&T is great! I will stay with them for a very long time.

5 years ago

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Reese Pleasant Grove, UT

I have AT&T service for all of my families phones. It is very reliable, very clear, and not too pricey. They have a good family plan for me and I am able to upgrade when needed, or to change something easily. Great customer service.

5 years ago

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Ashley Pleasant Grove, UT

At&T has been my cell phone carrier for 10 years now. I always like dropping in the stores to see if there is a latest deal I may qualify for. The customer service is professional and to the point. You know your wait time as soon as you walk in. The best feature is the unlimited family Data plan.

5 years ago

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Jeff B Orem, UT

I was a customer of AT&T for almost 20 years before recently switching carriers. Overall I was very satisfied with their service and coverage but the thing that made me decide to switch was the cost. They were so much more expensive than the carrier that I moved to. If price isn't a concern then I would highly recommend them because their service coverage is outstanding. If price is a factor I wouldn't recommend.

6 years ago

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Kymberlee Yack Orem, UT

I’ve been using AT&T my entire life! it’s honestly the most reliable thing i’ve ever had in my life. I never have to worry about my signal going out or having any other issues with my phone. but if for some reason I do they’re always on top of their game and so helpful with fixing my issue!

6 years ago

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Matthew Carbaugh Herndon, VA

Switched family plans from Verizon to AT&T about 2 years ago due to Verizon being too expensive. Have been very pleased with AT&T and while I do notice a little worst cell reception in certain areas, my overall experience with AT&T had been mostly positive. My one gripe comes from the buy one get one promotion they had for the new iphones. My sister and I were eligible for upgrade and when we went in to take advantage of the deal we discovered a bunch of "small print" details such as having to open a new line which could have been better stated in their promotion.

6 years ago

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Sydni Robinson Alexandria, VA

I've been using them forever and have always had a good experience having my issues resolved quickly and courteously. Coverage is great and there is only one dead spot in all of the DMV for the service which is way better then I can say for every other provider

6 years ago

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Amanda Purpura Gibsonia, PA

I have been an AT&T customer for years and can honestly say that I have never had a negative experience with any of the services they provide me. Customer service is great, website its great and the cost, at least in my opinion, is very reasonable.

6 years ago

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Katie Kearney Vienna, VA

AT&T and I have had our ups and downs. I have been a member for over 15 years now and I loved when they used to have the 2 year contracts in exchange for a new phone. I am not a fan of this new next plan..I feel like it's just a way to get another $ from customers. They should have grandfathered existing customers who wanted to stay on contracts. I enjoy their service but sometimes they will just randomly hit you with a large charge and then when you call they don't know why it happened and then its a struggle to get a refund. Luckily, I have not had any recent concerns. I just hope it stays that way!

6 years ago

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Maya Lewis Pleasant Grove, UT

I will never switch from AT&T, I love my provider. I rarely ever experience any issues and get better service than all of my friends. Their phones will be out of service and I still have 4 bars. They have constant deals and good prices. Their customer service is always helpful and answers all the questions I call with.

6 years ago

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Rashida Laumatia Saint George, UT

Been with AT&T for the past 5 years and I have loved it! Always had amazing customer service and I love that they don’t have any hidden fees. I am always happy with my internet and I never have any lag. They also have such clean establishments.

6 years ago

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Lesa Burgess Pleasant Grove, UT

Was originally with Cingular and then AT&T merged with them so I instantly became an AT&T customer. Was happy with their talk & text plans that they offered. When comparing those plans at the time to other cell carriers, I felt that AT&T was a good deal to continue being a customer. Living in Salt Lake City at the time, AT&T was a big hub so the service I had while placing and being on calls was great. Calls rarely dropped while on my phone. I did end up switching to another carrier because I wanted a better plan for unlimited talk & text for my family plan. The switch & cancellation of my AT&T plan was pretty simple & harmless, so I was happy about that as well.

6 years ago

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Catherine Taliulu Salt Lake City, UT

I’ve been with this company for almost 18 years. The service is fantastic. Customer service, both in store and over the phone, has always been great. And each product I’ve had as worked as advertised. Price of service is my biggest issue.

6 years ago

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Carolynn West Jordan, UT

I had AT&T for years, they were our first cell phone provider. Eventually our bill continued to go up and up. Finally after years of being a good standing customer, we started to shop around because our bill was getting too high. We found a lower price for more product through a different carrier. We wanted to stay with AT&T because their coverage is awesome but we were paying too much. Called to see if they could help us somehow by offering a better deal or same as what we found and they wouldn't. The lady I actually talked to was really rude about it and didn't care I was a customer for 10 plus years so I decided to cancel my service. Their coverage is great, wish we could of made it work to stay.

6 years ago

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Kerilyn Englis West Jordan, UT

AT&T has been overall a great company to work with. My husband and I switched from Verizon to T-Mobile and finally AT&T. We have been happiest with AT&T because it is the best match of affordability and coverage. My husband recently called customer service to ask about making a slight change to our plan and were impressed with how well we were assisted.

6 years ago

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Tom Pleasant Grove, UT

AT&T is the best cell phone company out there. They have great coverage and are very reliable. I have used them for a long time and even though I think they are overpriced, they have everything you need in a cell phone company and that makes up for the difference.

6 years ago

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Laurie Spencer

Competitive pricing and good customer service in the stores, but the signal is poor in my area and I'm struggling with that.

8 months ago

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by_Kensie

This company is a SCAM. I have something on my credit report already because AT&T sent me 2 different numbers. I only picked one of the SIM cards, and I was using that number for years. Then I started getting mail from a collection company saying that I had $250 worth of debt to AT&T. They never contacted me, and they sold my information, even though I never used that other SIM card or number in my life. Now I changed to VERIZON on February 26 after paying my bill for the last month to AT&T, and these people sent me a regular bill of $67.45 for March. I called them and let them know the same day I switched to Verizon. I needed to call again and ask for a refund that I never got because they took my money. I needed to dispute the charge with my bank. And again today they sent me a bill that I supposedly need to pay on April 16 for the same amount. Meanwhile, I have been with Verizon for 2 months already. Your customer service people are trash. This company is at most mediocre and a scam. And I will call again to cuss them out because I don’t understand how I can continue to be charged for 2 months straight after switching and not even using the same number that I had with AT&T. Now if I let that email be, and I don’t call them to see what’s going on, this company will put a debt on me and sell it to a collector and try to mess up my credit. At this point, I will contact a lawyer and file a lawsuit against this company.

1 year ago

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Em Penelope

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS! Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people. DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

1 year ago

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Megan Speese Big Rapids, MI

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

1 year ago

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Norm Hutton Pomona, CA

We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

1 year ago