Name: AT&T
Rating: 2.7

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Matt Hanzel Saratoga Springs, UT

I have been an AT&T customer for the past 15 years. This is the company with a long history and is able to adapt well to be rapidly changing telecommunications environment. They always have the latest technologies and equipment available and their customer service is solid.

6 years ago

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Christian San Antonio, TX

The coverage is wonderful. The plans that include my entire family are also equally wonderful. I also like how the enable us to walk into a store, trade my old phone in on a new updated version and add the bill to my monthly charge. However, back 20 years ago I had unlimited everything for $99. Now, i should be grandfathered into keeping that plan since I'm a "valued" customer. But unfortunitely I am stuck paying outrageous prices with brand new customers. In my opinion they should look at every customer separate. Charge us per time with the company...

6 years ago

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Customer East Hartford, CT

Coverage is not good but the best of the three major companies for a rural, woods area of CT. Others offer lower rates but I sacrifice this for a connection and free microcell. Every time you go to the store, a home show or call, they try to slip in selling you direct TV which they are pushy. Annoying and cannot say no to. I'm just out of options. Been with them since 2004

6 years ago

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Lori

Never have to wait for a customer service rep. in stores! Obviously the best coverage in the entire Country and pleasant customer service reps. when you call. Also, outstanding tech. support!!!

6 years ago

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Anne Kimball Salt Lake City, UT

I am with AT&T now and the reception isn't bad, but it's not great. I used to be with Verizon and had far less reception problems with Verizon. When I signed up though there was a buy one, get one free for an Iphone 8, which was awesome! And they are reasonably priced, which I obviously very much appreciate.

6 years ago

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Steven Cook

Good cell coverage where I live and work, representatives are always helpful when I have any questions, rates are reasonable plus they provide me with discounts that are not offered by the other carriers.

6 years ago

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Doug S.

AT&T has a lot of services that would be of use...if only they could be found. Lots of offers, but if you are one who stores photos on their cell phone, youll run up against a data limit, even on unlimited plans. They will tell you that you need to increase your storage limit and they will be only too happy to sell you more...all the while they offer storage options (AT&T storage locker, Pro-tec Plus) that are storage services...IF you can figure out how to load photos to the apps. I'm tired of AT&Ts constant money grabbing tricks, would not give them higher than a mediocre rating.

6 years ago

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Annette Y Palm Beach Gardens, FL

I am 87 years old and am not tech savy. Representatives have been very patient in showing me the ends and outs of cell phone use. It's been 18 years. I am very happy with AT&T.

6 years ago

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Tiffany Phoenix, AZ

I have been with AT&T for 13 years. I felt like they were a really good company. Right up there with Verizon. I generally have great coverage and very rarely can't get calls. I liked their "free phone" upgrade they used to do after you had your phone for so long. I always looked forward to it. Now they just tack on a charge for your phone. I switched over to a new phone during one of their promotions and I have had issues with it. I don't see what benefit there is to staying with one company now days. Just jump to the one that gives you the best deal.

7 years ago

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Brandie Rothrock Winston-Salem, NC

We moved from SC to NC 8 years ago. Called to tell them to update the address. Aparently they only updated 2 of the lines and continued to charge us higher SC taxes on one line. Then we added my dad and stepmom. It seems they decided to put my stepmoms primary address as SC too and charged us higher taxes. We just now found this out. I dont get paper bills. I get electronic to my bank. I figured since we called to change our address and the account shows our proper adress that all things were correct. It appears not. They basically said thats our problem not theirs and they didn't care.

7 years ago

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Alex Rogerson Saratoga Springs, UT

I have been a customer of AT&T for over 10 years. They have always been more affordable than Verizon and I haven't ever had to suffer a lack of coverage where I live. My only complaint is that they are starting to get more expensive and calls drop a lot more often since we have moved.

7 years ago

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Katelyn Empey Logan, UT

I like the company pretty well. It's pretty reliable, but there have been times that have been difficult to make changes to my account. It also doesn't get the best service in certain areas of the country. Cities are most reliable but rural areas are sometimes difficult.

7 years ago

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Carilee Wilson Roy, UT

In dealing in store with customer service they have been very helpful. The problem we have had AT&T is that we have several cell phone users on account, however, only a couple of cell phone holders can review or make changes without the primary account holders present, even if okayed or consented verbally by the primary (after verification of primary data).

7 years ago

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Doyal Stewart Salt Lake City, UT

My son got all of us on AT&T 11 years ago, I had been with Verizon and Cricket before. I have been with AT&T the longest because they have great service and great prices. They recently messed up a deal they made with my family. But when I called they tried their best to fix the situation which I appreciated.

7 years ago

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Jessica C. Apex, NC

As far as cell phone reception goes they are good, I haven't had too many issues with that. What I can't stand is that you can only group-text with 10 people, and if your group is bigger than that all of the incoming messages come in on different threads. So if you aren't staying on top of it, you don't know who sent what message when and in what order. And to reply, you have to pick one thread with 10 people and go with that. This means that I miss out on all of my in-law family's messages unless I want to go through and make sure I reply with the same message on different threads. Do that though, and they've got to deal with a bajillion threads instead, and it all gets messy. Start with being on the opposite side of the country from all of them and then add not being able to message with them as a group, well, it makes for a very frustrating situation.

7 years ago

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Kenneth Okerlund

I have always had At&t (Even when it was known as Cingular Wireless) and I have never had issues with them. I've always had good reception in areas that you would expect it and have been satisfied with my customer service they have given. They have honored all warranties/insurance that I have gotten on my phones with them.

7 years ago

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Jake Benson Chicago, IL

I've had a fantastic experience as an AT&T user. Their extensive network coverage ensures reliable connectivity, and their customer support team promptly addresses any concerns. I highly recommend AT&T for their top-notch service and excellent customer care.

1 year ago

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Morgan Farnsworth Lehi, UT

I was actually there yesterday because my phone was not working, the people working there were not able to help me with my phone but they were super sweet and helpful and they told me exactly what to do and where to go, I really appreciate how helpful they were!

3 years ago

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Amie Tatro Dalton, GA

There isn't much I like about AT&T. It has nearly become a monopoly in my area and I would change providers but it is the only one that picks up service in my area at all. If this were any other provider, there would have been even less stars. The bill is too high, the phones cost too much. There are too many services linked to AT&T. If you call the cell phone, direct TV, home phone or whatever, it can cause issues. I can never get my Wi-Fi calling to work. I have been on the phone with 9 different individuals over a 6 hour waiting period trying to get help before. Would love it if AT&T cared about the customer like it did when it was cingular.

3 years ago

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Jeff P Rochester, NY

As a major provider, AT&T is probably comparable to most. But, I have never had any interruptions in service and any problems that did occur have been resolved quickly and without hassle. One example was vacationing very close to the Canadian boarder (The 1000 Islands NY) and we were charged an International fee. One call not only got charge dismissed but we’re given instructions on how to avoid the charge on our next trip up north.

3 years ago

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Ruth Manlulu Temecula, CA

I have used At&t for over 20 years. They are a good company and customer service is always friendly. At one point in life we were financially struggling and needed to save money, they were able to make arrangements for me so that I didn't lose my service.

3 years ago

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Yael Fort Myers, FL

I loved my tenure with AT&T, I have always been with service and outfitted with the best phones in the game while having service with AT&T. Their customer service is hands down some of the best in the industry - Instore and over the phone!

3 years ago Edited October 18, 2021

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Rob Levy Santa Monica, CA

Overall customer service has been pretty swift and helpful. I travel a lot and have called last minute to get international plans and AT&T has been very helpful. I've also had credits applied for some billing issues. Mobile service isn't great in my area and my area is a very high trafficked business district in Santa Monica which is why I'm not giving a 5-star.

3 years ago

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PCGenetics Paradise, TX

I have used AT&T wireless prepaid for 12 yrs . and the few times i have a problem they were fast and friendly and helped me right away to my total sastifaction. I am very pleased wit thier service and support. I highly recomend this company.

3 years ago

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tracys2cents Burbank, CA

We recently switched to AT&T for internet and home phone but only because we got a special discount rate that continues for two years. Not happy with the taxes and fees that they add so make certain you research the TOTAL price per month. Service is fine and installation guy was quick and efficient.

3 years ago

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Shar Ephrata, PA

I love the AT&T service. We always have good connections and quality. However, the 4 of 5 stars has to do with prices. We are a family of four and the cost of phones and lines are extreme. We are looking and comparing other providers. Honestly, we could own a Porsche for what we spend on our phone bill every month! Great service but much too costly and unaffordable.

3 years ago

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Pazzo Miami Fort Lauderdale, FL

AT&T has the best customer service ever. Out of the good companies they have the best value for the service, in my opinion. I was with them for many many years and wouldn’t mind switching back in the future if I have to. Their signal/quality is the second best 😉. I would definitely recommend them.

3 years ago Edited September 14, 2021

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Nina Harris-Whitten Attalla, AL

I have a bundled service with AT&T which saves me a ton of money, I have cell phone, direct tv, and internet and my bill hardly goes over 126.00 a month with all of these together. sometimes I have to call because they forget to put in one of my savings on the direct tv, which I have 30.00 and also 25.00 combined for 12 months. that is a good savings for them.

3 years ago

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Sarah Jane Austin, TX

I’ve used AT&T for years and have never looked into any other cell phone company after finding them because they are fantastic! My bill is always the same price, always have great signal, and they are very willing to work with you if you can’t make payments on time!!

3 years ago

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JoAnna Di Sibio Brentwood, CA

AT&T is our family cell phone provider. We have had them as our provider from the first time we purchased cell phones. We are on a family plan and we have checked out other companies but still believe we are getting the best bargain. We get the best reception even when we camp. But then right in our own homes we will run into reception issues from time to time. That's why I rated 4 stars instead of 5.

3 years ago

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The Pearsons Lake Worth, FL

I have been with AT&T for over 20 years, when it was BellSouth even before it was AT&T. NEVER have I felt disappointed or not valued as a customer. I have received excellent customer service and have had great iPhone updates.

3 years ago

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Wendy W Collinsville, IL

Billing issues are the biggest complaint. They like to add things on to the bill. You can go several months with the same bill and then they throw a loop in and your billis $100 more, call customer service and work it out to the correct amount. They try to upgrade your plan without your authorization and have even called and told me my phone was outdated and if I wanted to continue service I needed to buy a new phone at the bargain price of $900 but not to worry they will bill it to me over several months with interest. I explained that if I needed a new phone I would be changing companies. Suddenly it was okay to keep my phone that was only a year old.

3 years ago

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KP Queens, NY

Cost for everything is my issue with AT&T. After 11 years with them you would think that they would offer free activation. I have also seen them have issue with the monthly billing. For example, last month I was charged extra do to a reset in billing and the rep stated that the next month would be less the difference in the prior month's billing. Well, this should have never happened. I like that they offer Military pricing.

3 years ago

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DealStar Salt Lake City, UT

In my opinion, with the possible exception of the big "V" cellular service provider, no other company comes close to AT&T for cellular phone services. They are the industry standard, and my only complaint has to do with one single customer service incident that was eventually rectified. Strong connections and reliable services make this my number one choice for phone service.

3 years ago

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Gwen Hurd Smyrna, GA

I am a long time Customer of AT&T partially via merger/company buyouts. I believe that if it's not broke, don't fix it. It works , they have the best network and the best Sales/Service technicians who treat you like you are a Human Being. AT&T always has the best selection of products.

4 years ago

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macmoran family Stockton, CA

AT&T has worked hard over the last couple of years to provide solid service to its customer base. Wasn't always that way when we first started with our service, but it is that way now. Family plan and solid customer service attention works well for our needs

4 years ago

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Kelly Knight , IL

They claim to have all 4g. 5g services but none of them work unless your in a city or town they've set up the tower for. I live in a semi rural area. There are 3 towers within 10 miles of my house . none of them are active 1 damaged 15 years ago & never fixed it as they said. None of their services work here including al the internet service on the website they offer and say will work for us. We have a pretty large population around this lake& nobody gets a cell signal from ATT or any other provider. Landlines are your best bet but I kept losing it everytime a major rain fall hit. The cable was changed 5 times in 2 years before I gave up.. Customer service is in the Philippines& cant understand what there saying. It's the worst but every body else is doing the same thing. Cell works fine in the bigger towns & cities b8have a long way to go in customer satisfaction for semi rural areas with no other options for better reception or internet

4 years ago

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Yeun Childers Evanston, IL

I have been with AT&T for many years. I like that you can change your plan online. I like that they are constantly innovating the plans as well. I like that they will allow monthly installments to pay for your phone. I dislike having to pay monthly for insurance and possibly a deductible with the insurance company. I dislike having to contact customer service as it always seems like a hassle and end up spending too much time on the phone with them. I dislike having phone issues (sending & receiving) as it is annoying but I dislike having to contact customer service even more so I just bare with the issues.

4 years ago

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Kevin D Franklin, IN

When our family first purchased multiple cell phones, we went with AT&T due to past history with this company. As cell phones became even more prominent, we heard from family and friends of their frustrations with different carriers. We have always found the service to be reliable, responsive in addressing any issues and my employer offered a discount with AT&T. We are pleased with the discount we receive.

4 years ago

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Wayne De Field Dallas, TX

What I like about this company is they have good plans for decent fees, what I don’t like is there resolution to problems with bought services. They have passed me over to many different departments during figuring out problems, it seems like they want you to give up...?

4 years ago

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Brendon Haacke Kuna, ID

I’ve had AT&T while living in Las Vegas and Boise. Service is excellent in LV, but only ‘pretty good’ in Boise. Need more and newer, updated towers to make it top-notch. Despite being only pretty good, I have no dropped calls or issues with phone calls. It’s the spotty LTE network that could use the most updating. Overall, satisfied with my service.

4 years ago

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Kara Thompson Humble, TX

a very reliable phone service, no matter where im at i can make a call i rarely loose service. i never dread going into an at&t store and have never had problems. customer service is nice and willing to help every time iv called or been there i have had at&t since my first phone and still to this day love it.

4 years ago

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jaci finch Corpus Christi, TX

AT&T was my family's old cell phone provide. The network coverage is amazing, but the issue is it became far too expensive over time. My parents had an unlimited plan for years, but eventually they made them get off of it because the price was so out dated. The plan they switches to to ended up costing us over 300$ a month, especially because we often went over the small data limits. We switched to Sprint, which while the coverage is not as good as AT&T, it is easier on the pocketbook.

4 years ago

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A. Taylor Panama City, FL

My ATT service is through their acquisition of Cricket Mobile. The coverage is as good as any I've ever experienced. The plans are straight forward, all encompassing, reliable and very cost effective. High quality and dependability have been hallmarks of this service. I highly recommend it.

4 years ago

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Rose Raucci Merritt Island, FL

I have been a customer of AT&T for many years. I feel that the rates are reasonable and whenever I need customer service the accessibility through the app is helpful and informative. I rarely have network issues with wireless or internet connection.

4 years ago

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aoelberg Nacogdoches, TX

I have no choice but to use AT&T due to the are I live in. I live in a very rural area, that is only serviced by AT&T for both cell and house phone services. They charged us $85 a month for house phone services which included unlimited local and long distance. However there were areas that were "gray". Too far to be local to close to be long distance. These calls cost me $.10 a minute. Unfortunately my wife's cell phone as well as my dads were both numbers that fell into this gray area. We found out when we got a phone bill of over $300 between the original $85 for service, multiple fees that even the customer service and billing reps could not explain and the calls made to my dad and my wife. It was horrible. Disconnected the next month.

4 years ago

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Spock Marshall, MI

I have been with AT&T mobile for many years. I have yet to run into a situation that was not correctable right away. I simply pay my bill, get service and live my life happy. Sometimes when I am way out in the country I loose signal, but that is to be expected when you are out in the country. I am just a happy customer!

4 years ago

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Roxana Perez ,

I have had AT&T all of my life and I truly love this company. I can always trust them to have good reception, their plans are worth their price, and even offer some plans for international travel. Sometimes these might be a bit expensive, but their quality is unquestionable.

4 years ago

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Antonia Montague , IL

I'm a long time customer. Their cell service is pretty reliable-there are not many places I can't get service. The customer service is just "okay" they don't go out of their way to take care of customer complaints and they don't really care that you've been a customer for a great long time. However if you need a new phone or a change in service, they can get that done- there's usually a fee involved. Are they decent for month-to month use? yes. Would I recommend them? Yes, but with the understanding that if you have a concern, it will likely take some time and $$ to correct.

4 years ago

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Nianchi Jeanette Tillman Hollis, NY

I have had AT&T for more than 10 years. My son and daughter-in-law pay for my phone plan so I believe the cost of the plan is reasonable. The service has been great. I used the service when I traveled aboard and had no problem connecting with my family at home.

4 years ago