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5.6

Overall Score

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Matthew Carbaugh Herndon, VA

Switched family plans from Verizon to AT&T about 2 years ago due to Verizon being too expensive. Have been very pleased with AT&T and while I do notice a little worst cell reception in certain areas, my overall experience with AT&T had been mostly positive. My one gripe comes from the buy one get one promotion they had for the new iphones. My sister and I were eligible for upgrade and when we went in to take advantage of the deal we discovered a bunch of "small print" details such as having to open a new line which could have been better stated in their promotion.

5 years ago

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Sydni Robinson Alexandria, VA

I've been using them forever and have always had a good experience having my issues resolved quickly and courteously. Coverage is great and there is only one dead spot in all of the DMV for the service which is way better then I can say for every other provider

5 years ago

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Amanda Purpura Gibsonia, PA

I have been an AT&T customer for years and can honestly say that I have never had a negative experience with any of the services they provide me. Customer service is great, website its great and the cost, at least in my opinion, is very reasonable.

5 years ago

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Katie Kearney Vienna, VA

AT&T and I have had our ups and downs. I have been a member for over 15 years now and I loved when they used to have the 2 year contracts in exchange for a new phone. I am not a fan of this new next plan..I feel like it's just a way to get another $ from customers. They should have grandfathered existing customers who wanted to stay on contracts. I enjoy their service but sometimes they will just randomly hit you with a large charge and then when you call they don't know why it happened and then its a struggle to get a refund. Luckily, I have not had any recent concerns. I just hope it stays that way!

5 years ago

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Maya Lewis Pleasant Grove, UT

I will never switch from AT&T, I love my provider. I rarely ever experience any issues and get better service than all of my friends. Their phones will be out of service and I still have 4 bars. They have constant deals and good prices. Their customer service is always helpful and answers all the questions I call with.

5 years ago

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Rashida Laumatia Saint George, UT

Been with AT&T for the past 5 years and I have loved it! Always had amazing customer service and I love that they don’t have any hidden fees. I am always happy with my internet and I never have any lag. They also have such clean establishments.

5 years ago

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Lesa Burgess Pleasant Grove, UT

Was originally with Cingular and then AT&T merged with them so I instantly became an AT&T customer. Was happy with their talk & text plans that they offered. When comparing those plans at the time to other cell carriers, I felt that AT&T was a good deal to continue being a customer. Living in Salt Lake City at the time, AT&T was a big hub so the service I had while placing and being on calls was great. Calls rarely dropped while on my phone. I did end up switching to another carrier because I wanted a better plan for unlimited talk & text for my family plan. The switch & cancellation of my AT&T plan was pretty simple & harmless, so I was happy about that as well.

5 years ago

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Catherine Taliulu Salt Lake City, UT

I’ve been with this company for almost 18 years. The service is fantastic. Customer service, both in store and over the phone, has always been great. And each product I’ve had as worked as advertised. Price of service is my biggest issue.

5 years ago

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Carolynn West Jordan, UT

I had AT&T for years, they were our first cell phone provider. Eventually our bill continued to go up and up. Finally after years of being a good standing customer, we started to shop around because our bill was getting too high. We found a lower price for more product through a different carrier. We wanted to stay with AT&T because their coverage is awesome but we were paying too much. Called to see if they could help us somehow by offering a better deal or same as what we found and they wouldn't. The lady I actually talked to was really rude about it and didn't care I was a customer for 10 plus years so I decided to cancel my service. Their coverage is great, wish we could of made it work to stay.

5 years ago

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Kerilyn Englis West Jordan, UT

AT&T has been overall a great company to work with. My husband and I switched from Verizon to T-Mobile and finally AT&T. We have been happiest with AT&T because it is the best match of affordability and coverage. My husband recently called customer service to ask about making a slight change to our plan and were impressed with how well we were assisted.

5 years ago

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Tom Pleasant Grove, UT

AT&T is the best cell phone company out there. They have great coverage and are very reliable. I have used them for a long time and even though I think they are overpriced, they have everything you need in a cell phone company and that makes up for the difference.

6 years ago

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Jack Blades Austin, TX

Horrible customer service! I tried using the web to cancel my account. Not possible. I tried calling customer service. Their automated system wouldn’t put me through to a human because I couldn’t remember my pin. I finally had to drive to an AT&T store. Goodbye forever AT&T!

7 months ago

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Kaylyn Lavender Traverse City, MI

I have tried for 3 weeks to switch carriers but they refused to unlock my phone so I could switch even though they admitted that it was paid off and should be able to be unlocked. So now I need to buy a new one and lost the deposit I paid to my new carrier. Do not give this company your money. They are a bunch on crooks.

8 months ago

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Vanesa Gonzalez

been with this company since i've owned a phone at 17 yrs old and i can believe how terrible the customer service has gotten. i called to get a breakdown of why my bill was 320 instead of 120 and the rep kept stop asking if i was ready to make payment over and over again. anyways i'm ready to find something different even if i have to pay more for some simple customer service.

9 months ago

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ata abdulaziz Austin, TX

I canceled my internet service 4/07/2023. AT&T drew a payment from my bank account a month later even the service was canceled. I checked my account on line and I had a credit that should be refunded. 4 months later I'm still waiting for that refund. On 8/7/2023 I called AT&T and I was told yes there is a refund, but he has to connect me to another department. I had to explain my problem 5 times and stay on the phone for 1:07 Hour and gues what I was not done. Nothing happend. It is so easy for AT&T to get your money, but it is so hard for them to refund any over payment. That is AT&T.

10 months ago

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Kokapeli “Kokapeli” C. DeLand, FL

I switched to At&t and traded in both my wife's and my phones. The phones were lost in the return process, using an at&t provided label, and I have been over billed since December. I am about 8 hours waisted on multiple support calls delivering tracking numbers and everything they have asked for. They have not found a solutions and basically I have to eat the 2 phones they lost and I will be returning the new devices, cancelling and warning people at every turn. DON'T SWITCH TO AT&T, horrible experience horrible service, no accountability. I just wanted to get the word out.

11 months ago

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Landon McDuff Austin, TX

What was sold and what was billed was a difference of $90 a month, sometimes more. Customer service was terrible. One department would "fix the issue and the next month another department would un-fix it. No resolution. If you're purchase a phone from them they will not let you switch to another carrier without paying off the phone first. Even when they are literally stealing from you.

11 months ago

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Asadullah Plano, TX

I have been with AT&T for over 25 years. We now only have cell phone service only. Their customer service has steadily declined over the years whereas the rates keep going up. The cell coverage is very poor. They probably do not have enough towers for seamless communication. They dont give any perks or loyalty discounts. Needless to say there is a lot of room for improvement .

1 year ago

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David East Houston, TX

Recently switched to AT&T wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. Ive been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manger. Well it has been 45 minutes to "chat" with a manger so far and counting...be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

1 year ago

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Joseph Wallace Dayton, OH

My wife and I decided to upgrade our phones because AT&T had a special where we would get $800 for each of our phones at trade in. On the AT&T app at checkout all we had to pay up front is the sales tax per IPhone 14 Pro Max which was $82.50 x 2 which was $167. We are AARP members so the upgrade fee was waived. We checked out and got a confirmation email, everything is sunshine and rainbows. In the middle of the night I get an email that there is a problem with my payment method, we went with an AFFIRM virtual card because we’re retired and the only way we could afford the sales tax is in payments. I contacted AFFIRM and they said AT&T put the $167 on hold THEN charged ANOTHER $82.50 which the virtual card only had $187 available. I contacted AT&T and no one could explain to me why the additional $82.50 was charged, and to resume the order they wanted me to pay ANOTHER $82.50! I told them no thanks and requested them to cancel the upgrades. My wife’s phone had already been shipped but they couldn’t cancel my upgrade because my order hadn’t shipped. I was told that to return my wife’s upgrade I’d have to take the package to an authorized AT&T store, which is a 30 minute drive one way or refuse the package from FedEx. So I refused the package and took a picture with the FedEx driver for proof. I complained to the Better Business Bureau at one point. The next day I received a voicemail from “Anthony from the office of the president”. I immediately returned the call but got his voicemail. I tried the next day several times, still got his voicemail. On the third day I tried one more time and actually talked to him. He listened and told me he would get back with me, but he never did…shocker! It Took AT&T about a week with me calling and also using the chat every day to get the refund for my cancelled phone. As for the refused phone, an AT&T associate said it was MY responsibility to prove the refused package had returned to AT&T. A package that I had never had in my possession! I contacted FedEx and acquired the information. After nearly two weeks of daily chats and phone calls my wife and I finally received all the funds back. The trade in $800 credit has expired, so even if we wanted to try again the deal is over. I highly recommend avoiding AT&T wireless, they do not care about the customer whatsoever!

1 year ago

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Johnetta Kilebrew Columbus, GA

I WANT TO START OFF BY SAYING, I AM FLABBERGASTED BY THE SO CALLED “attcares” BECAUSE YA’LL DO NOT! AFTER BEING A LOYAL CUSTOMER FOR 3 YEARS, I AM JOINING THE WAVE ALONG WITH EVERYONE ELSE AND FINDING ANOTHER PROVIDER THAT ACTUALLY VALUES THEIR CUSTOMERS!!!! I HAVE UNDERGONE STRUGGLES THROUGHOUT MY SERVICE WITH YOU ALL BUT STILL FOUND A WAY TO ROB PETER, JUST TO PAY PAUL (AT&T)!!! I HAVE PAID OFF 2 iPHONES AN IPAD AND AN APPLE WATCH!!!!! AND YOU GUYS WILL DISCONNECT MY SERVICE FOR BEING BEHIND ☝🏽 PAYMENT!!!! YES, IN THE PAST WE’VE RECEIVED PLENTY OF ASSISTANCE FROM SOME OF YOUR EMPLOYEES, THEY MADE ME FEEL APPRECIATED!! THEY ALSO DISPLAYED AN ABUNDANCE OF EMPATHY IN ASSISTING ME IN TRYING TIMES, ESPECIALLY AFTER THE DEATH OF MY MOTHER, BUT THE LAST SUPERVISOR FOR COLLECTIONS, JUST GAVE ME A “BY THE BOOKS” ATTITUDE WITH A FAKE DISPLAY OF EMPATHY! I UNDERSTAND THERE ARE RULES AND OBLIGATIONS, BUT TO ASK ME “IS THERE ANYTHING ELSE, I CAN HELP YOU WITH TODAY?” AS IF SHE ASSISTED ME THE FIRST TIME, WAS EGREGIOUS!!!! WORD OF ADVICE!!!! STOP ASKING CUSTOMERS THIS, AFTER KNOWING YOU COULDN'T ASSIST THE FIRST TIME, IT PISSES YOUR CUSTOMERS OFF!!!!!!! I HAVE DEFENDED YOUR ESTABLISHMENT, WHEN PEOPLE TALK DOWN ON AT&T, BUT NOW I DEFINITELY UNDERSTAND WHY!! I WILL BE SHARING MY EXPERIENCE WITH NOT ONLY MY MANY FOLLOWERS, BUT MY DAUGHTER’S AS WELL!!!! GUESS WHAT?!! AFTER I PAY YOUR $192, ON THE DAY I ASKED FOR, NEXT WEEK, I AM ENDING MY CONTRACT FOR ALL LINES!!!!! I CAN ASSURE YOU I CAN GO ON FOR HOURS, BUT AT THIS POINT AT&T ISN’T WORTH THAT MUCH EFFORT!!!! SINCERELY, YOUR FED UP SOON TO BE EX CUSTOMER P.S I wish I could rate a -5

1 year ago

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Alan Blumenfeld

Updated Review! Watch Out! I thought they did a wonderful job until I canceled my service only 7 days into the new contract and they tried to charge me for a full month! They don't tell you this when you go there so if you are unhappy you will get charged regardless! Check this out: 60 year old on SSD and his 86 year old mom. I went in for a new plan, brought my own (2) phones, and got a first months bill of over $280! They charge you right away for a month that you haven't even used yet! Remember folks, I canceled after 7 days! Watch out for this location! You have no say! Needless to say, NO MONEY FOR YOU ATNT! The Fix: Go to xfinity like me and get a 2 phone plan unlimited for 60$ total! Stop letting ATNT take money out of your family's pockets when you can get better elsewhere! ATNT Homestead does not care!

1 year ago

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Brandi Liles Birmingham, AL

My bill increased by $9.02 and the explanation was contradictory to what I was told by a previous associate. I’m a customer that has auto draft set up and I’ve never been late. When speaking to the representative I was told if I wanted to separate from the company that is what I should do, because they were not willing to decrease the invoiced amount back to the original amount. The representative offered little help in try to salvage the account. He was extremely apologetic to the situation. He basically told me he didn’t care if I was a customer or not. I choose to end my relationship with the company and look for other more affordable options. After terminating my relationship he asked me to call back at a later date and someone might be able to work out a deal. It would seem that saving the customer on the front end would make better sense. Instead of decreasing the billing back to the original amount the company was willing to lose the account all together. I should note, I was not rude and I didn’t not raise my voice.

1 year ago

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Ryan Smith IL

We were an AT&T family for over 20 years, but finally had to leave. Store staff and management were not honest with us. Be careful when dealing with store employees and in the company in general. Waiving activation fees is actually not possible. Staff told me all I needed to do was return to the store “after 2 weeks” to get them waived. When I returned to the store, staff told me they actually couldn't do it in the store and that waiving the fees needed to be done in the app. It turned out fees could actually not be waived in the app.. I was then told I need to call customer service, who then told me they do not waive activation fees under any circumstances. I later discovered a new line and unnecessary mini iPhone will increase the bill, also contrary to what I was told. This was a phone and line I explicitly stated I did not need or want, but was assured I needed in order for my bill to be lowered. AT&T customer service later told me over the phone store staff had misled me about what the carrier can provide and do. My bill increased from $406 to $571 in one months. Over time, my bill would increase dramatically,, according to customer service. The whole scenario was not a pleasant experience. I literally spent hours on the phone with lots of people trying to resolve this. So after *20+ years* with AT&T and never missing a payment or making a late payment, I signed up my family for T Mobile. Hopefully I will be with them for 25 years…like I was before with AT&T. T mobile staff were shocked at how AT&T store staff and customer service dealt with the issue, and speculated that AT&T employees at this store are likely encouraged to lie to customers and push additional, but often unnecessary, lines and products. My new T mobile bill is $207 a month, plus brand new phones for all of us. And they’re paying off my new iPhone 13 from the AT&T store. I wouldn’t have minded paying more to stay with AT&T, even $400/month, but just couldn’t do it after this experience. I am disappointed with my store and AT&T as a company, particularly as a [former] 20+ year customer.

1 year ago

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Chris Hall Lancaster, PA

Promised by Rep: A) $1000 credit for 1st trade in and $350 for 2nd trade in. Questioned evaluation several times in disbelief. Rep assured us we'd get $1,000 & $350. Rep told us we didn't have to hand over phones for 30 days and encouraged us to take them home to make sure everything transferred. When we returned, they told us not trade-in eligible B) Rep told us the 3 line Unlimited plan would be less than the 2 line Unlimited plan and that after those promised trade-in credits, our monthly bill would only increase from $132 to $164. Again, questioned Rep MULTIPLE times in disbelief and he assured us accuracy. Even heard him pitch the same "savings" to the lady he starting helping after us while we waited for phones to transfer data. .... Received 1st monthly bill and it is $300.73 Store told us to call Loyalty Dept to dispute. Loyalty Dept told us we had to go to store to dispute.

1 year ago

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DO2023 Oxford, PA

ATT is a very deceitful breaking disclosures type of company . I am with them for over 25+ years and today they are the worst to deal with , sales lies to make quotas , you have to speak with dozens of people (robots) to even get somewhat of an answer but they never fix the issue , so many lies , I spoke with over 41+ reps and many managers trying to fix the billing and service issues , still to this day incorrect and keeps going on and on. One manager said if you have to drive up the road to use your phone may be better reception there ? What really ! Call BBB , FTC ,FCC , CPB at local and federal levels they will check it out and keep posting , someone has got to pay attention , oh yes not to mention if you are seniors they will try to rip you off even faster!

1 year ago

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Marisol Badillo

Worst customer service ever! I did a wireless trade in on July 4 2022, the phones were supposed to be shipped to us, but only 1 was ever received. I called Loyalty several times to tell them that we hadn't received the phones and their only response was to check the tracking, which didn't show ANYTHING. Finally 5 weeks later we went to a bigger store and told them what was going on to see if they could help or get us new phones. They couldn't see anything in the tracking either, and couldn't cancel it, but instead of filing a report for a stolen phone, they just created new records to sell us new phones. We thought everything was fine until November when we were billed $800 for those missing phones. I have called and complained numerous times, I've complained in the store, I've complained to the Area Manager Mike M. I've had them create stolen phone reports, and reimbursement incidents in my behalf and everything keeps getting rejected because it's been over 90 days since the initial shipment. I know that! AT&T waited 4 months to bill me for it, and now they want to blame me for waiting too long to report it stolen. And despite all the notes on my account about this, and all the times I've spoken to "Loyalty" they STILL turned out phones off and forced me to pay $700 to turn them back on! AND they have me running all over town talking to UPS trying to track down proof that it wasn't delivered, like their errand boy. As a customer I should NOT have to do AT&T's job for them, and I should NOT be charged for something I have been telling them since July that I did not receive!

1 year ago

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Steve Marks Manchester, CT

LOAN SHARK LATE FEE'S!! I'm SICK of the exhorbitantly HIGH-* 'late fee's ) when I I pay my bill a few hours to a day or 2 after the due date!! Once or twice a YEAR! The fee amount is 18%!! I've been with AT&T for decades- through ALL of their name changes and NOBODY ( credits cards, loans etc ) immediately charges a late fee-ONE MINUTE after MIDNIGHT- never mind a HIGH one! MOST companies have a GRACE period ( normally 7 to 10 days! ) and I'm NEVER more than a day or 2 late-maybe 2 to3 times a year! I often pay EARLY..but that doesn't seem to matter! I'm disabled and living on a fixed income and have been a LOYAL and GOOD cuntomer of AT&T for DECADES... Time to find a BETTER phone company that RETURNS a customers loyalty! Who the heck is RUNNING AT&T wireless these days?? A bunch of LOAN SHARKS??

1 year ago

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KeKey Jones Bothell, WA

I have regretted this decision from the day 1 of there reps approached me in Fred Myers. Claiming to have some promotional deal. Bottom line At&t service, At&t phones and At&t accepted trade ins from me. But if I walk into an At&t store. They can't help me?? Make it make sense. My daughter Traded in a NEW Iphone pro max 13 and I traded in a NEW note 9 64gb but, we owe the same amount on our phones!! HOW? Her trade in value was clearly higher than mine. Also the phone she got is worth more than my new phone. But we owe the same amount of payments. NOTHING WAS AS PORTRAYED IN THE BEGINNING. I WAS COMPLETELY AND UTTERLY PLAYED.

1 year ago

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Rick Webber OK

I did not like how they deal with business... I made a payment on my phone on the 19th of December on the 20th of December I pay for an upgrade which they promise would make it before Christmas Day... I later found out on Christmas that it did not happen... Every deal that was offered was now taken away yet they took my tax payment for the new device and made me pay off the device... But because another bill came in on the 21st They did not send my order neither did they tell me about it On December 26th after I found out we did not get the device they told me I had to make another payment of almost $400 for the new bill I paid that on the 28th of December and they told me after I paid it that I have to buy the. New phone With no deals because my phone payment has been late too many times yet in my app and while talking to them they were telling me about the $5 deal And all they can say after that was I'm sorry I can't do anything about that.... You don't do business like that

1 year ago

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Boggled Chester Springs, PA

I have been with AT&T for more than 30 years. I have more than 10 devices on our cell phone plan(a). When AT&T Wass the most expensive carrier. I stuck with them because of their customer service. Through thick and thin I have been a loyal customer. But in the past year, AT&T has changed my plan every time I speak to them. So when I call to dispute a charge on my plan, they say they fixed it and the next month it shows back ump again. In May of this year I was paying 20.00 per line and now I am charged 40.00 per line! That plan includes HBO (which I don't want through AT&T, and the "highest unlimited text and data plan we have". How can something unlimited be high or low? It's either unlimited or it's not! And lastly, when I call AT&T I'm sorry but I am so sorry to say that I am tired of people saying "in regards to this" and "in regards to that" and when I ask a question, they answer a question I didn't 't ask. The understanding of the English language has gone the wayside at AT&T. All they do is run you around, putting on hold when you ask for a supervisor, coming back and asking why you are asking for a supervisor, putting you on hold, coming back and asking if they can help instead of the supervisor. It's ridiculous. They have gone from a #1 company for me to a -10 and a company I truly wish I could dump easily because if I could I'd dump them today!

1 year ago

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Jenny Russell Doniphan, MO

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now they are telling me the they they can't do anything to help me. Date of experience: November 08, 2022

1 year ago

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Kerri Jones Cocoa, FL

I have been with AT&T for three years. On September 9, 2022 I was offered $1000 off for my iPhone trade-in and my mother’s trade-in iPhone. We received the phones and I call AT&T to see how we get the new phones onto our numbers. I didn’t find out that the store representative at Sam’s Club in Cocoa Florida had actually added two lines without my permission. The two lines added had the new plans and the phones attached to them. I explained that I did not authorize two lines and the two phones should’ve been on my phone number and my mothers. And then told that I need to return both phones because they couldn’t change the plan to the other phone numbers. I return the phones as instructed and it took a month to get all the credit back and the phone plans removed. After all of the hours spent on the floor on the phone and seven trips to the store I’m told the promotion has changed to $800 instead of 1000 and AT&T can’t honor that promotion. I said fine then credit my account the difference of the $200. I was told they do not credit the account unless it is an error on the account. In my opinion it is. I’m so sad to have to leave AT&T but at least my phones are at zero. I have text messages between me and the sales person as well as a log of phone calls. He promised to take care of all this for me and said that Sam’s Club has different rules. He now tells me he’s moved to another store and he can’t do anything. All I know is if this is how AT&T and Sam’s Club who represents AT&T in their store does business I don’t think I want anything to do with either one. Beware and avoid dealing with AT&T especially authorized sales places. Apparently they can say and do whatever they like and nobody is responsible.

1 year ago

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brendan phelps Glen Carbon, IL

Everything was fine with the company until I tried to leave. I was on the phone with customer service for 2+ hours just to cancel my plan and unlock my phone. All while they kept hassling me about newer better plans when I was very clear that I wanted to stop using their services. I made sure to ask if after this last transaction that I would owe nothing more multiple times, and they assured me every time that after I left AT&T that that would be the end of it. Fast forward to two years later after not hearing anything from them a debt collector is trying to collect a debt from back when I canceled my plan with them. I received no calls, emails, text, or any other type of contact from AT&T about an outstanding balance until now.

1 year ago

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Gina Donofrio

What can I say about AT&T. There's no question why it has been in business as long as it has been. Great service, phones, warranties, and Customer Service.

1 year ago

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Robert C.

The problem with AT&T is that they are expensive. If you are going to sign up for five or six lines, you are probably OK, but for seniors who only need two, not so much. The cost per wireless line might be competitive with other carriers if you did not have to sign up for multiple (4) lines to be eligible for the good rate and national discounts. Everything has switched over to unlimited talk and text, which is an improvement, but the per line cost is still higher than the rest of the field.

1 year ago

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Eid Rehmat Collierville, TN

I have AT&T cellular service for over 15 years In the middle I switched to sprint but didn’t have good experience I got back to AT&T now it’s been good service

1 year ago

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Zack Labladjyan Granada Hills, CA

When I purchased iPhone 13 online $1299 was told I will be able to port my phone number from Simple mobile. After getting the phone delivered I tried calling AT&T 6 times to port my phone number and every time i was told 24 hrs and 48 hrs it will be ported. But never worked, after finding out they will not be able to port my old phone number i told them to cancel my service. I was told to take it to the store to return the phone and when i did I found out i had 14 days to return so they were not able to take it back they have 14 days return policy. After couple of months i got an email that they reported collection on my credit bureaus that i owe AT&T $1799.80 . Then I went to the store and the manager told me they will never be able to port phone number from my service provider because they work together. So they lied to me and sold me a phone that i will never be able to use with my old phone number and they charged me extra $600 for fees and cancellations. This kind of service is not acceptable, not only they charged me extra on the phone and the plans they really messed up my credit score and im in the middle of buy a house. They are trying to make money off of people that are struggling on this hard days when people already have too much to worry from Covid-19. I would never ever do business with AT&T and will never ever recommend any of my friends or family to this mobile provider. They are all lies. Do not buy mobile service from at&t their customer service is really bad they hang up the phone in the middle of conversation.they lie to sell phone u cant use. They lie and sell service without providing the service. Its a scam don’t buy anything from At&t

2 years ago

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Schapman Woodstock, GA

I was on a call with an agent in late March 2022, and she was very kind and helpful. She set me up with a new wireless agreement that allows for two lines. I am now being charged MUCH more and no one is willing to assist me in getting the transcript or recording of the call between her and I. The guy I was talking to said I was not allowed to have a recording or transcript. I was transferred to a different department to find out that the guy I talked to told this new lady that I just wanted to cancel... I corrected this and the lady told me she would transfer me to the proper department to give me the recording. It was a dead line. I am so upset with how they are tossing me about and not allowing for proper resolution. All I was offered was a one-time credit of $20... What a disgrace of a company.

2 years ago

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Nell B Little Rock, AR

Where do I begin? The company is disrespectful, dishonest, rude, and deceitful. I've read several reviews where the consumer entered the agreement under false pretense; then, when calling to rectify the situation, you are transferred to several different operators to repeat your problem repeatedly. I see now this is an avoidance tactic frequently used in this company to avoid dealing with the customer's complaint, found error, or a dishonest practice. Absolutely absurd and factual statements! I am a first and last time customer of ATT&T. Please be advised this is a dishonest company with deceptive practices, poor connection, and poor customer service on a regular basis. The thirteenth month has been just as distasteful as month one. I will take the monetary loss to rid this disease; for prospective clients, don't waste your hard-earn money. I have learned the hard way. Very Dissatisfied Customer

2 years ago

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Joseph Bassil Hayward, CA

Truth be told, I had one of if jot the WORST experience with AT&T. I got this iphone 13 ordered over the phone, told the representative that I do need a phone number, I just need the iphone, made sure He CONFIRMED THAT just letting everybody know. The representative told me that I will get the iphone with a temporary phone number that’s gonna be deactivated once I receive the phone. DID NOT HAPPEN. I called AT&T right away, explained that I do not need the number, went to their store, spoke to a manager over there and over the phone; filed a case and got a case number, tole me that it’s gonna be canceled in a 7-10 business days, DID NOT HAPPEN. And here I am calling them now, and they’re basically saying there’s nothing they can do. I WILL HAVE TO PAY FOR 30usd/month for a phone number I AM NOT GONNA BE USING, FOR A PHONE NUMBER I ALREADY ASKED FOR ITS DEACTIVATION A MILLION TIMES. THIS IS BAD SERVICE! ACTUALLY PRETTY CLOSE TO A FRAUD

2 years ago

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Steven Geimer Meadville, PA

ATT gave me an offer over the phone on a recorded line and now bill is almost twice what was absolutely committed a month ago on their recorded line. Customer service spent hours telling me sorry and then giving same price. I am amazed a company can be allowed to misrepresent their product like this and quote wrong price (they said 67 a month. bill will be 119). NEVER EVER TRUST WHAT THIS COMPANY SAYS. You must go to a store and get written contract with explicit bill amount. Over the phone commitment means nothing and they bill whatever magic number they feel. How can a company be allowed this to happen?

2 years ago

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AlisaD Salt Lake City, UT

Had this service for almost 20 years and have never had a problem. Coverage is great in all areas. They also have a great family plan for multiple phones.

2 years ago Edited January 31, 2022

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Michael White Irvine, CA

AT&T is ok if your do everything in their kiosk or store. But if you order an upgrade online, you better hope they do not use Enjoy to deliver the package. You will never get it. I finally gave up waiting 5 days for a next day delivery. The company Enjoy who does the deliveries, is the absolute worst! Excuse after excuse, promises of delivery, oh, and the 45 minute wait time for support. Unprofessional, and unactable. When my contract is up, goodbye AT&T!

2 years ago

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C-Cubed Washington, DC

We were told when we signed up that our entire bill (two phones with unlimited plans) would be $120 a month and our first bill would be $223. Our first bill came and it was $442!! When I called, they “reviewed the charges” and then told me that was an accurate price. It’s a ripoff. Verizon is way better for the $240 a month (which is our monthly bill now). 5G runs so slow that you may as well not have your data on and it’s extremely difficult to load the GPS app because of constant service interruptions in the 5G. Even the LTE is useless. I get four times as many spam calls as I ever did at Verizon (5 calls just while I was at work from 3p-8p today) and tons of spam texts from people pretending to be AT&T and sending links. I NEVER had this at Verizon. If I wasn’t stuck in a contract, I’d switch back.

2 years ago

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G S Fort Worth, TX

I currently have 4 cell phones with AT&T and have for over 10 years The service has always been great and have never experienced any black.outs or ability to get a signal

3 years ago

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Aaron H ,

Coverage is good but lacking in customer support. Got a deal on two iPhone 11's (Buy One & Get One Free) they didn't value the second device, so at the end of the day we had to pay them off. Thankfully T-Mobile was willing to buy out both phones (Over $1000) and give us two additional phones for half off. We are disappointed after being long time customers, but definitely not looking back.

3 years ago

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Jesse Breffle Littleton, CO

Nightmare. My sister was invited to look into a deal at a store, and the representative blatantly lied to her and was charged well over the promised price, even before any agreements were made. On top of that the customer service has hung up, disconnected, ignored, and refused to help in anyway. They then got charged on services they didn't use, didn't even have phones yet. They had to cancel their card to stop the charges. AT&T has yet to help in any way. This is not only worthless customer service, it is fraud! I have never seen or experienced this level of ineptitude in a company. It is laughable, baffling, and embarrassing, that a company of such size, has such a high level of incompetence and useless customer service. I will never use or recommend this service to anyone.

3 years ago

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Michael Curole Metairie, LA

Crappy phones! Incompetent technical support! Ridiculous troubleshooting protocols! My mom had a Doro AT&T phone for 2 years and it started failing. Understandable. I Bought a new Doro AT&T phone with new sim and it started locking up within days, several times, requiring a battery pull to reset. Finally call tech support and they spend hours wiping the phone, wiping the sim, then telling me to wait for days for a new AT&T sim or go to Target and buy a new AT&T sim. I go to Target and get a new AT&T sim. Call tech support back and it fails just the same. They say go to Target buy a TMobile sim. Supervisor PLEASE! He reads from the screen and says that is the protocol. Crazy! We have been using AT&T sim on the old phone, the new phone as well as having AT&T service with myself, my wife, and kids with no issues. I am driving all over town, buying new sim after new sim so they don't have to replace a 45 day old $50 phone. I haven't even paid the bill on the phone yet and cant get a replacement. Stupid. Stupid. Stupid! Imagine your 83 year old mom trying to get her phone to work.

3 years ago

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kaylie mahar Springdale, AR

I have only had good experiences with AT&T. They always answer any questions I may have and give me the best deals they can when I am thinking about getting a new phone.

3 years ago