Sixt Rent A Car Logo

Sixt Rent A Car

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LAST UPDATED: February 26th, 2024

SIXT started out with three locations and grew into an international company with locations throughout the United States. Currently, the company is present in 105 countries across the globe with over 2,000 branch locations. SIXT purchases more than 200,000 vehicles annually and owns the world's largest fleet of premium German cars. 

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The Good

  • Vehicle Types
  • Price Range
  • Toll Prepay Option
  • Online Check-In

Vehicle Types

The SIXT vehicle fleet hosts models from German favorites like BMW, Mercedes-Benz, and Audi. Vehicle types include:

  • Convertibles
  • Luxury cars
  • Minivans
  • SUVs
  • Passenger vans

Price Range

SIXT offers vehicles ranging in average prices in the car rental industry. While the prices are not necessarily low, SIXT's car selection is of a higher quality than many economy budget car rentals. The car make and models are newer and more modern so if that is important to you then the average cost is more than worth paying. Regardless of the price listed for a car, though, SIXT boasts a Best Price Guarantee. 

Toll Prepay Option

A very convenient feature is the ability to order toll passes through the company's website. Having a toll pass makes your commute easier when you travel. This comes as part of the online check-in.

Online Check-In

You can check in your car from SIXT's website instead of the rental counter using one of two options: the online check-in portal via the website or the on-site terminal. After you sign in and check in with your reservation number, you go to SIXT's express counter and swap your signature for the car keys. For the terminal option, follow these steps: 

  1. Insert your Sixt Express Card or credit card into the terminal.
  2. The terminal detects your card automatically and shows you the reservation. You also have the option of booking extras at this point, such as winter tires.
  3. Select your car out of three vehicle options.
  4. Confirm the booking details and print your rental agreement.
  5. Open the safe and take the vehicle keys.

This makes checking in easy and fast and eliminates the issue of long lines that you get with other car rental companies.

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The Bad

  • Limited U.S. Availability 
  • No Instant Return
  • No On-Site Fuel Discount

Limited U.S. Availability 

SIXT has rental car locations in 15 states, so your options are limited in the United States. Sixt has rental counters at some major airports throughout North America, but not as many as some competitors. For instance, most rental companies have counters at JFK, LaGuardia, or Newark airports in the New York City area and SIXT does not. On the plus side, SIXT is worldwide, so it is likely to cover your international travel needs.   

No Instant Return

SIXT lacks an instant return option where you can leave the car with the keys inside. You must return the vehicle to a rental office (or other identified location) on the date and time specified in your rental agreement. 

No On-Site Fuel Discount

SIXT does not offer discounts for fueling your vehicle on-site. If a customer returns the car low on gas, SIXT charges a $50 fee. 

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The Bottom Line

If you're itching to try out a new or luxury car, look no further than SIXT. With quick check-in, no hidden costs, and free cancellation, SIXT is all about convenience. However, the company is not readily available throughout North America, especially in smaller states and cities. 

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Star Rating

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1.2

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496 Reviews

Review Breakdown

5 grade

5%

4 grade

2%

3 grade

2%

2 grade

2%

1 grade

89%

Sentiment Criteria

Value

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Quality

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Service

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Kim Jackson

Do not rent from this company. I have been trying to get a 1,447.00 deposit returned to me for two months. They are unhelpful, dishonest, terrible!!!

1 day ago

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Felix

What a rip off this garbage company should not be able to operate in Florida or any other state. Left their office and a few hours later and about forty miles the car had life threating brake failure, I could have had an accident or killed myself; I had to stop it by using low gears and the emergency brake. They left me stranded for almost four hours before the tow truck came. So I got a car that was not road worthy and did not get beneficial use of it. I thought the horrible adventure was over when I paid for the rental; surprise they are now trying to collect from me $500.00 for towing their own garbage car back to one of their locations and tried to charge me a drop-off fee since the car was not taken back to the office I rented from. I have been in constant contact with their customer claims department for over two months but getting no where. They keep telling me once you drive off their lot you are on your own even if their car breaks down a few feet from their driveway. This incident will be reported to the State of Florida business regulations and unfair practices. I will not be paying them and advised American Express not to accept any charges from SIXT. I am hoping they give my day in court. DO NOT RENT FROM SIXT UNLESS YOU LIKE GETTING RIPPPED OFF.

2 months ago

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janique pilon

I’ve always been renting with Sixt for many years, here in North America as well as in Europe (really like their BMW”s) but the very bad customer service that I received at Fort Lauderdale return from YDALMIS P, apparently a supervisor, made me want to never want to rent with sixt again!! She was very rude , did not even greet us but insisted as soon as she saw us to charged us for an extra cleaning (I was never charge an extra cleaning in the last 30 years!)…we took pictures because there was absolutely no need for an extra cleaning of the car…it was normal use after 3 weeks! it was almost like brand new when we returned it, we even shook off the carpets, see pictures below, but she still insisted to get an extra cleaning charged …which I saw was charged (150$Usd!!!!). It’s almost like she had a commission to find any extra charge that she could put on the bill! I already made an official complaint but I never got a response from sixt … Why is nobody responding ? I’ve never seen such a bad customer service….! I will never rent from sixt again….

2 months ago

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Sheri Massie Sherwood Park, AB

Horrible experience. They lied to you about tolls and then charged you for the tolls and added a 5.00 dollar admin fee for every toll. When speaking to customer service which took 4 calls 3 departments later they offered me a 15.00 discount on a 75.00 bill. We had to wait an hour for our car to arrive at the airport which was so annoying as we had small children with us. I will never use this company again and strongly recommend no one else do.

2 months ago

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TETE WYN LTD

Lots of fine print and will not be helpful. Understand that even if there is issues with the car or u booking they will take the money and leave u high and dry. Lots of other hidden cost involved. The online and in-person service is different. U don't always get the car u ordered and good luck arguing about that. U either take what Ur given or lose Ur money. Genuinely never use them. They are cheaper than other companies due to all the hidden fees u will find out when you and collect as at tha point there is no refund so either accept or lose the money

2 months ago

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Steve Shakopee, MN

My flight was changed. When I contacted Sixt to change my car reservation, they said that they would need to charge me $100 to make the change. I told them that I was adding a day to my rental, they said they still need to charge the additional $100. My request to change (add a day) to my reservation was made 55 days before I would be picking up the car. When they told me this I immediately canceled my reservation and made a reservation with another rental car company, one that does not charge a fee for changing reservations!

2 months ago

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Jeaux Thibodeaux CA

If you want a car that works, don't rent here. First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else.

3 months ago

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NONE Yo Las Vegas, NV

Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part ,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.

3 months ago

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Daniel Houston, TX

Their web site is confusing and hard to navigate. If you have a problem such as the the dates were messed up and you have a nonrefundable reservation, even though they have a department that can help you, they make you go through the company you made the reservation with (Priceline) who absolutely refused to help . The dates I chose were Oct 14-19 and I prepaid. The dates I got were Oct 8-15. I could understand if one was wrong but not both. No one at either company cared. They both it's non refundable and refused to change the dates or offer any solution other than contact the other company. So now I'm paying them for a car I'm never going to pickup. I did not want a refund just the correct dates. Would that have so hard? So much for wanting a repeat costumer. I advise you shop with a company that actually cares about their customers and wants you to come back.

4 months ago

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Shawna Miller Georgetown, TX

I'm a repeat customer and I've always had very good experiences with Sixt. They make pick up and drop off very easy. Any time I've needed to reach out to customer service they have been very responsive, helpful and friendly. The only hiccup I've ever had was due to the third party I used to rent the car from and not Sixt itself. In fact, Sixt corrected the other vendor's mistake. They've won my loyalty and have a life-long customer.

10 months ago

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Rose Morris The Bronx, NY

I picked up the rental car at Tampa Airport, 11/23/22, returned 12/122. I experienced a quick, pleasant and efficient service by a 1st day on the job assistant. Malaysia was attentive to my needs and comfort first and foremost, when the vehicle originally requested was not available. In the end I was pleased with and enjoyed the vehicle received, except it smelt like someone previously smoked in it. I called and reported the smoke odor. I was contacted immediately with an offer to replace the vehicle. I declined the offer, and was assured I would not be charged for the odor. This was my first rental experience with Sixt and will rent from them again. Awesome customer service in person and phone, quick, no fuss returns.

1 year ago

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Anne Kavanagh Reading, PA

We rented a car from Payless . Got stuck in the side of the road with 2 flat tires! No response from our rental company!!! A sixty roadside assistance car was passing and not only stopped but tried to put air in the tires. When that did not work they gave me a ride to Payless to see if they would help. In the meantime they took off the tires took them somewhere and repaired them!!!! They put them back on and got us on our way !!! No charge!!!! Amazing group of 3 men!! This happened 2/18/22 about 1:30pm. Thank you thank you thank you!! Will NEVER use another company except sixt again!!! Signed A very appreciative stranded tourist!!!

2 years ago

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Michael Jaffe Delray Beach, FL

Rented a Toyota Yaris at Ben-Gurion Airport (TLV) in Tel Aviv for two weeks, arranged through Expedia. The handover was smooth and quick, even during prime tourist season. The staff was extremely friendly and efficient. The vehicle had 1400 km on it, so it was practically new and in pristine condition. No issues with the car. Car return was also quick, very friendly staff. A year earlier, I had used SixT at Reykjavik, and the pickup experience was not nearly as good. There seem to be a number of factors influencing the experience, but, for the most part, SixT seems to be a good discount option.

4 years ago

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Maureen E. Serge

I was so surprised to see the negative reviews for Sixt. I have been renting cars from Sixt for approximately 2 years and have never had a problem, and the customer service was fantastic. Besides their prices being the best in town, I always receive fast courtesy service from the counter people. Granted, I only rent when I am in Las Vegas, but I am there 3 or 4 times a year and use Sixt all the time. I tried the rest of the car rentals and they are expensive and never had the car that I originally reserved. BRAVO to Sixt. To all the new customers, don't be swayed by someone else's negativity.

4 years ago

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Ryan A. Windsor, ON

Rented a car in Southampton. Brought it back in perfect condition. They claim there was damage to the driver side bonnet in an area that is impossible to have scratched and supposedly down to primer. 5-10cm!!!! They provided no proof of these damages to me after multiple requests. They have no live person to speak to about damages. I know for a fact I didn't damage the vehicle. They are now telling me they will be charging my card for £971.06 and there is nothing I can do about it to dispute it. Nobody I can talk to. They have not provided any proof of damages they are claiming. This is a completely fraudulent company scamming honest people. Stay away. You have been warned.

4 months ago

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Cheryll Heimbecker Rockledge, FL

We will never use this company again. I'll be specific. Upon arrival, they really pushed for us to purchase the additional insurance. There was a walk around inspection done by their person before we left with the car. Upon return, they don't do the walk around inspection with you. We received a claim that there is damage to the rim on the car. We did not hit anything or do any damage to the car. I find it very suspicious that you can do a walk around in the beginning and then fabricate anything you want at the end. If your person missed something upon the first inspection that isn't on me. We will never trust another company by just leaving the car like they instruct us too and then anyone can do something to the car to be able to file a claim. Ort they had a crappy inspector the first go around. Very shady.

4 months ago

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Ken Collins Sydney, NSW

I rented a car during a recent stay in Birmingham and during the handover process I was continually pushed to take the additional insurances for damage and scrapes. Obviously, I declined and proceeded with payment and deposit. Whilst loading my luggage into the car I noticed the volume of existing defects and mentioned this to the employee who stated, “don’t worry, it is all recorded”. 8 days later I returned the car and handed the keys back and questioned if the car would be inspected? The only comment I received was a question if there was any damage? Which I responded there wasn’t and was told “ok, no problem”. Three days later I receive a damage report stating I had two deep scratches, which apparently were not there previously. I queried the conversation I originally had, and I am now advised these issues are new and I have a bill of 2,000 gbp for the repair! I know inflation is increasing in the UK but 2,000 for a day’s work is unjustified! This company should not be trusted and avoided at all costs; this explains why their deals are so good compared to the competition. Oh, and the deposit is still outstanding after three weeks of waiting.

4 months ago

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John 127

1 star only because I can't choose 0. DO NOT USE THIS COMPANY. Hire cost may look less than others, until you turn up to collect the car!. They will fleece your credit card. Book a car with them, turn up, they find grey areas to make you upgrade or add drivers . When you return the car, they find further existing damage and claim it against you, whilst old damage hasn't been fixed. You won't be able to stop them taking the claimed money as they have your credit card number and you signed a contract. We even tried blocking the payment direct with our credit card and they still took the money. Disgusting company and downright unlawful practices and damage claims. Don't use them. It will cost you in the long run

5 months ago

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Senia xoxo Chicago, IL

Leo from sixt rental service in Orlando airport location was the most helpful. His service was outstanding Inwouls definitely recommend this location and rental device to many family members and friends !!!

8 months ago

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jeff goldberg

Just finished renting a Chevy Blazer at the Fort Lauderdale airport. From start to finish the service and the car were excellent. The gentleman who checked us in was helpful and professional and walked us to the location where we could pick up our car. Upon the return, the young lady who looked after us was very pleasant and helpful. This was my 2nd time renting from Sixt. It's price was competitive. I will certainly use it again.

1 year ago

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Helen Casserly Rochester, NY

Vikram, Khalid & Nick at (BHX) Birmingham Airport Sixt rental car provided me with EXCEPTIONAL service. My family was in crisis & my original contract with the Heathrow Airport office was misinterpreted & no longer served my needs. I arrived in an extremely distressed state, but was treated with so much empathy & compassion. They made me feel that no problem was insurmountable. I applaud Vikram, Khalid & Nick, they have ensured my loyalty to Sixt. ~ Helen Casserly ~

3 years ago

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Tommie L Dallas, GA

They have nice new cars and the staff is friendly and professional. It’s the least stressful rental or travel arrangement I have ever had to deal with. Actually with the miles I drive for work me renting a car from them is cheaper then buying a new one and paying a big insurance bill and maintenance. Brittany B has been especially efficient and always brought me a fresh new car out within minutes. She is definitely is off the charts when it comes to customer service.

4 years ago

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Robert Walker Boerne, TX

I booked a car rental with Sixt at the Phoenix Sky Harbor airport in advance of a vacation to Scottsdale. Upon arrival at the airport we realized we had too many bags (bulky golf clubs) to easily access the rental shuttle and thus I left my wife with most bags at the terminal while I took golf clubs and took the shuttle to the rental center and then drove back to pick up my wife. Unfortunately, I left the copy of my rental agreement in a bag with my wife but the agent was able to pull it up on his computer. I remembered ballpark numbers regarding the rental with the base price of $315 and taxes and fees taking the total up to just over $450. The car I had reserved was a Mercedes Gla or equivalent. While the agent did not specifically say there were none of that category available, he asked what type car I wanted. I said I didn't have a specific vehicle in mind and to be honest could not remember exactly what Mercedes model was listed and shown on my reservation. He turned the computer monitor around for me to see and first pulled up a Volvo station wagon to which I showed no interest. He then pulled up a Mercedes E300 and asked if that was ok and I said yes, it would. He did not make it clear it would be an upgrade and thus more expensive. He mentioned I had booked a base rate of $315 (plus change) and then said he could give me a first time renter's discount and AAA discount which yielded a rate of $216 plus tax and fees. It was not explained to me this was in addition to the amount of my reservation. The contract I eventually got a copy of did list it as an upgrade choice with the new charges as additional charges. However, there was nothing provided in print or shown to me on a monitor that included that information. All I saw on the little electronic pad that I signed on was a line for my signature. Now, I know it is my responsibility to be aware of what I am signing whether the electronic pad on which I am signing is displaying all the details or not. I did not know I could scroll back on the pad to see all the other information but I don't know that I would have even had I known, based on what I thought I understood from the way presented by the agent. Perhaps in the back of my mind I was rushed to get back and pick up my wife and bags and was not as attentive as I should have been. I do not think the agent was trying to take advantage of me or screw me. He was a very nice man and I would gladly deal with him again. Even if he never mentioned everything was additional charges, I should have inquired and read in detail what I was signing. Once I realized the total charges was almost $750 instead of just over $450, I was very disappointed. I contacted Sixt customer service and presented the information I have detailed here and after a brief investigation on their end got back to me. They did not want to have a very unhappy first time customer and made a one time exception as a good will gesture and credited me the additional charges. When I first made my reservation online, I was impressed with Sixt competitive rates although they deal with a higher class vehicles. I will definitely rent with them again, but I will also do my due diligence to make sure I fully understand every aspect of the rental and the associated costs. I highly recommend Sixt due to their excellent customer service, and their higher class vehicles at reasonable rates.

5 years ago

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Brian Newton Vancouver, BC

Worst experience ever. Waited 4 hrs to get the car. Originally refused to give us a car without paying their insurance fees, our Mastercard covered everything. Had to show them the Mastercard agreement . Then tried to charge for damage already there, luckily we had pictures of the vehicle! Tried to charge us for a traffic violation, ticket was in German when we translated it was actually expired registration of the vehicle which was Sixt responsibility! Will never rent from Sixt again!!!!

4 months ago

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Jean-Marc Poisson Madison, WI

When we picked up our vehicle in Vienna, we shared our itinerary with their agent who assured us that tolls were included in our rental agreement (specifically those on our itinerary). Oops, not so! What they failed to mention is that some tolls are actually extra. So we missed a toll and ended up having to pay a 150 Euro fine when we got home. A good Customer Service would have offered some kind of compensation for their agent's misinformation. Not Sixt's.

4 months ago

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Sunil K. Pai Dunedin, FL

Worst experience ever - they gave me the wrong car and it was extensively damaged before I took it. Big mistake with these guys, they will try to ding you for damages on a car that is already extensively damaged. Plus, the car did not have the correct emissions stickers required in many areas of Europe. Then, they try to charge your credit card for all these things without obtaining prior approval. Steer clear of them. I have rented from all the other firms and never had such issues ever. I could go on about their terrible customer service but I won't. If you rent from these guys, make sure you take extensive pics of all panels and underneath the front bumper and the interior too. Even then, don't be surprised... Never again for me!

6 months ago

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Leonor Manion Oxnard, CA

We rented a car from Sixt, last May 2023. Our experience was a total dissatisfaction, no help during the time of the rental. The very first night leaving the auto rental office around 8:30 pm, they automobile we rented showed low air pressure in the rear left tire, We requested assistance from the rental company, but had no help. We filled the tire several times with air, but it continued to deflate making it unsafe to drive the car. This occurred during the evening and Sixt did not assist us with our flat tire issue. The company refused to send another automobile so we could continue with our travel plans. We took the vehicle to a tire repair shop and were informed the tire had a screwdriver inserted in the side of the tire. It was necessary for us to purchase a new tire so we could return the vehicle to the rental facility. This incident was documented, photos were taken, and the appropriate company officials were informed about the situation. As of August 2023, Sixt has not contacted us or refunded our monies. Sixt Rental A Car Company deserve a minus 10 . Please look into a different rental car.

6 months ago

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Nagendra Solanky CA

This company has some serious fraudulent business practices. I returned the car after a 4-day rental, which was inspected by an agent and was found to be in good condition. However, I encountered several issues: There was a hole in the tire, which existed when I rented the car. Luckily, after I returned the car, they repeatedly tried to charge me for it. They attempted to charge me a smoking fee of $00 plus tax, even though I am a lifelong non-smoker. Additionally, they imposed an administrative fee of $110 and a $5/event charge for using the car's transponder to cross tolls. They may look cheap in the beginning but afterward, they would cause a great deal of stress and financial loss.

6 months ago Edited September 22, 2023

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Charlene Brannon Moyock, NC

If I could give 0 stars I would. This was the worst experience I’ve ever had. We rented a car while in Vegas; the day the car was due to be returned the fob stopped working and needed to be towed. They sent a tow truck out to pick up the car and my family and I had to find other transportation to get to the airport. Fast forward 32 days later, we get charged 2,534.89 for damages to the car. When we called to dispute this Sixt sent another invoice saying the charges weren’t for damages but because they couldn’t rent the car because of the key fob. So we were charged a late fee as if we kept the car for 31 days. I find it hard to believe that this company one has one key for each of its rentals. We asked several times to speak to a branch manager, they took our information and no one ever responded. Marcella C was the name we were given, it’s odd that a branch manager has no working phone number or an email. They refused to give back our money and now we’ve contacted an attorney .After reading the reviews it seems that others have had similar experiences with this company. Definite scammers. It may cost more to go through enterprise, budget or Avis but at least in those instances you know what your dealing with. DO NOT RENT FROM THIS COMPANY.

6 months ago

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Andy Moses Hamilton, ON

Not happy with SIXT. After a long over night and delayed flight from Toronto to Heathrow T2. We were tired and not functioning at our best mentally. We showed up to pick up our car that we booked and paid in full online. Car not available. Peugeot 3008. They asked me for my credit card, I don't have one as I don't need one. We paid for the car with my wife's card that we had with us. They didn't want to honor the rental at all at this point. (We have never had this happen with any other rental company). They came up with a plan to put my wife on a second driver to use her card. (More money) Then the up sell started. Any other company I have ever dealt with if the booked car is not available they put you in the next up available car at no extra charge. NOT SIXT. They almost had us in a Porche at £8000 (again tired not thinking strait just wanted to get some sleep) Hour or so later. Ended up with an Audi Q3 (Nice little car) at over twice what we originally paid online for a slightly smaller car we barely got our luggage in. All was good untill we were returning the car. At Heathrow most of the car returns are clearly marked. Not SIXT. GPS didn't help, so I just followed "other". Got to T5 when my Son spotted a small orange SIXT sign, so we followed that dropped off the car at T5 and took the train to T2. Not our best experience renting a car, will not use SIXT again. I have no issues with the car itself.

7 months ago

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Lucile Lunde Fort Collins, CO

I booked a car through Priceline, but had to make a change one month before our planned trip. It was impossible to speak to a human being, and when I finally found an email address and requested a quote for a couple of options, it took customer service two days to respond, and they made changes to my booking without my authorization and at a much higher price than other car rentals! On top of that, they communicated that any change to that new booking would not be refunded! And if I wished to cancel the booking, I would have to pay $100 cancellation fee, even though no cancellation fee was indicated in the original booking! I spent several other emails, but their responses were always the same. Worst customer service and never again!

7 months ago

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Jay Szeluga

Completely unethical company. extorted damage charges from me that I did not cause and could not address because they failed to give me a full pre rental damage report before leaving the property. charges for repair inflated, add-on's like value depreciation and admin fees added, but worst off they refused to give me a claims manager (in authority) name and direct contact to deal with. They hide behind their processes. Not to mention they charged me a cancellation fee because they were unable to change a reservation after a flight was cancelled, so I had to cancel and make a new reservation at a cost of an additional $100.. don't use them, they are completely unethical.

8 months ago

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Freda Fleming Galway, G

HOPEFULLY PEOPLE WILL READ THIS REVIEW AND NEVER RENT A CAR FROM SIXT. My husband and myself were in Maine for 2 weeks end of July 2022. Through Expedia we rented from SIXT at Boston AirPort. We took out extra insurance to the value of 350 US dollars approx. at SIXT desk when picking up the car. All was fine for a week and we then got a flat tire which my husband changed. We lost a days holiday trying to source a tyre which we eventually did in Tire Warehouse in Waterville ME. I rang customer service at SIXT and followed their instructions keeping receipt and photo of tyre. On same day as we were arriving in Belfast ME my husband thought air was coming from another tyre. Luckily there was another Tire Warehouse there and on checking all the tires there the gentleman said 2 further tyres were completely worn down and not fit for purpose and we could have been killed if we hit a wet road. Got on to customer service again and was given go ahead to replace tires and pay for them. We had photos of old and new tyres and receipts as requested. We lost another days holidays. We returned the car to Boston one week later and were given assurances that we would be refunded 524 US dollars for the 3 tyres within 10/12 working days. We also negotiated a 50% refund on our payment for car rental. We returned home to Ireland and waited and waited for refund. I will not go into details as to all the trouble we had to try to get our money. I did contact Expedia but they were not helpful either. Numerous emails, phone calls to SIXT in USA and Europe, sending copies of photos and receipts numerous times. We finally got our money 10 MONTHS LATER ON MAY 30TH 2023. However, we only got the 524 USD paid for the tyres, and not the additional 50% refund of our car rental payment. I CANNOT ENCOURAGE PEOPLE STRONGLY ENOUGH NOT TO RENT FROM THIS COMPANY AS THE WAY WE WERE TREATED WAS SO APPALING IN EVERY WAY.

8 months ago

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Mohamed Abdelsalam New Haven, CT

I advice everyone considering car rentals from sixt to think twice. The company has decent luxury cars that I used myself couple of times with no problem. The issues come down that they don’t accommodate or even consider any situation that can happen to your trip out of your control (such as any delay or cancellation of your flights due to unforeseen conditions like thunderstorm etc). The company has very rigid policy that essentially will just take over your full booking payment with zero refund if you didn't show up on time for any reason in or out of your control regardless. My flight was cancelled among all other all other flights heading from Toronto to EWR airport on Friday June 02, 2023, when I was planning to pickup a car from Sixt on Friday June 02, 2023 @ 8 PM from EWR airport. I reached out to Sixt customer service immediately at the same time when I'm still stuck in Toronto airport. I explained my situation that all the flights were cancelled that night, so I had no way or alternative to make it to the EWR to pickup the car. I even sent them out all the evidences of the flights cancellation since EWR airport ( that Sixt car rentals site is on) has grounded all the inbound flights. They rejected all my requests and took over 100% of my prepaid payment of the car booking ( I booked the car for 9 days = $636) that I never was able to pickup. Circumstances and situations change abruptly and out of your control especially when you are travelling but unfortunately Sixt takes a full advantage of the situation instead of trying understand and work with their loyal clients. It is impossible to control every situation in your trip but it is possible to select different car rentals and never Sixt. Anyways, Lesson Learned.

8 months ago

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Kathy Lindeen Commercial Point, OH

The counter service was prompt and friendly. Got upgraded to a nicer car for free. Easy to get out of airport and return was simple and fast. No issues or concerns with this company. I will definitely use them again in the future.

1 year ago

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Michael Krzepkowski Calgary, AB

I have been renting from Sixt in Florence, Italy since January 2020. 3 long term rentals from 48 to 60 days each. Cars are in above average condition, clean and without any major damage. As expected some will have cosmetic imperfections. Counter personal is efficient and well trained. Both their website and app are OK. The problems start when you have to deal with their backoffice. On my rental back in November 2021 I manged to scrape the rim against the curb. The paint on the rim was damaged. Sixt documented the mishap and I confirmed that it was caused by me. After a long delay I was presented with the estimate to replace the rim from the independent company. I would have much preferred the authorized BMW dealer estimate or the actual repair invoice. The estimate put a price tag on the generic "rim" and it was about 20% higher that the BMW catalog shows for exactly correct replacement part. Oh well, it is difficult to argue this over long distance, so I accepted the estimate. By the end of January 2022 I received email from Sixt notifying me that the amount will be charged to my credit card in 14 days. This should have closed the case. However, the Damage Italia Team decided to play some games. They did not charge my credit card. Quietly, without informing me they were printing remittance notices and finally mailed a bunch of them to me by bulk mail from the Netherlands (!) threatening legal action because the bill remained unpaid. At that point they succeeded in losing a customer. Several emails to the Damage Italia Team and company management are simply being ignored. Even small things like refunding customer for purchase of Diesel additive (AdBlue) for EUR 20 could not be completed at the car return time. Two Customer Service reps have to be involved and now 45 days later I am still waiting for the funds to be deposited into my account. Apparently just deducting it from the final bill was too complicated. Overall it is a great business case how an inept backoffice clerk can destroy marketing and front office efforts.

1 year ago

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Charmaine Aberdeen

It was my birthday weekend and the company I rented from called and disappointed me I searched around and got a car from Sixt when I got there I was treated so well by Precious at the JFK branch I will definitely be using your company again 👍💥💕

1 year ago

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Jane DOE Port Charlotte, FL

Just finished renting a Mini Cooper at the Tampa airport location. From start to finish the service and the car were excellent. Carl checked us in and was helpful. He was also very friendly, informative and professional. I highly recommend renting a car from this car rental.

1 year ago

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Robert Jones Brooklyn, NY

Sixt always goes above and beyond to accommodate me with my car rental needs, this is the second time they upgraded my car without changing me anything extra, I’ve been renting cars from sixt for a few years now and i love doing business with them, will definitely continue to use sixt rental A+++++

2 years ago

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Tim Bellefonte, PA

Lots of people on here saying bad things so I'm going to start with the good then explain the bad and why I only gave 3 stars. I rented and prepaid $265 ($38 a day after taxes etc.) in March for their Mercedes E Class or similar level of rental for 1 week in September (6 Months advance notice) for my vacation in Tampa Florida, their online process was easy, filled out all required info. declined all insurances at booking. When I arrived they did not have the level I booked so offered me an upgrade (more on this later) what I drove off the lot with was a BMW X5 4.0, with all the trimmings, the car was wonderful, it ran flawlessly for the whole week, it was clean, comfortable, and well looked after, there was some minor dings and things which were already listed on the paperwork as being present, we photographed that damage anyway to be safe. After a faultless wee riding around in a very nice car, The return process in Tampa was simple, pull into the return line, leave the keys inside the car, Person comes over, checks over for any new damage, level of gas in tank etc, Good to go. Swift and easy return no issue. So now the bad. what upset me. So after I gave them 6 months notice of me wanting a Mercedes E class or similar, they did not have one, the guy at the counter was very nice, friendly, polite, well spoken. "Very sorry sir we don't have that class on the lot right now so I can offer you an upgrade to a BMW X5, would that be ok?" "sure that would be fine, thankyou" So o.k. on we go through the process, he verifies my ID, asks if we want insurance etc etc regular check out process. Until almost the last part of the rental agreement process where he's going over the charges, and gets to a $30 a day upgrade fee.....I stop him right there and protest that, it's not my fault you didn't have my car, so Why are you trying to charge me almost the same again for the car, He tried to con me off saying it was standard for upgrade, I continued to protest, if i go to enterprise and they don't have my car, they upgrade for free. He calls his manager on the phone "they don't want to pay for the upgrade" he comes back to me, would $20 a day be o.k.?, I refuse again, he goes back to the manager as he's talking with the manager I look up the rental cost difference on their app, between the Merc and the BMW, it's a $13 a day difference to book it on their app right there. I show him that and as I'm tired and just want to get to my hotel to lay down for a bit I agree that $13 a day would be fine. He confirms with his manager, hangs up and rewrites the bill, shows me the $100 total extra charge, I sign and off we go. This is why they get 3 stars not 5 from me. If you don't have a car and offer an upgrade, that upgrade should be free. I could understand you arguing if I book the car the day before or something but I gave you 6 months notice of my rental so any failure to provide is your fault not mine. This Company was great except for that. I would rent again but I'll probably just buy from the counter when I get there instead of prepaying and being upset. It's a little more expensive to pay on the day but the few $ extra would be worth it to avoid the "Forced Up sell"

4 years ago

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Helmut

Visiting UK from Aus, I needed to hire a car from Manchester to London. After reading reviews was put off Sixt at first. But Avis was going to cost about twice as much (rental car prices in UK are ridiculous compared to Aus) so thought I'd give it a go. The staff were well-presented, friendly and helpful. Without being asked, the guy walked me to my car and showed me the features. This has never happened to me with car rental before. Drop off and billing were fine.

4 years ago

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Ben Proto

I write this because of overall experience. The company actually gave me a car that was more expensive and charged me extra. BUT when I returned they gave me a full refund. They were pleasant and helpful. I would definitely use again.

4 years ago

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Allen Bronson Idaho Falls, ID

They were quick to check in and get a car. It was an easy process. The employee was friendly and helpful. It was harder and more time consuming to check the car back in. I had to wait 20 or 30 minutes just for the employee to get to me and then he took another 15 minutes or so to go through the process of checking the car back in. The check in was frustrating. The car performed well, it was clean and comfortable.

6 years ago

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Siobhan Briley Iowa City, IA

TERRIBLE COMPANY. FRAUDSTERS. They are claiming I am responsible for damage to the vehicle that WAS NOT THERE WHEN I RETURNED it. They won't respond to my communications about the issue. I think they make their money by billing customers for bogus charges and most people will pay because it's not worth the hassle of fighting them. My advice is: fight them. They're scummy.

6 months ago

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Carmen Iseminger Pittsburgh, PA

Took our dream trip to Ireland and this car was a nightmare. We had no air conditioning and no one would acknowledge us, even went to another airport and waited for an hour and they said they could do nothing and maybe go the entire way back to Dublin and see if they had something else we could drive. 10 and 1800 miles in a small hot box! Will never use this company ever again!!!!! Worse rental car experience ever!!!!!!

6 months ago

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Pradeep Kumar Reddy Nalamada Lewisville, TX

Most unethical company. Charged damage charges from me that I did not cause and does not respond to emails at all. Nobody really checks and keeps adding items for their damages who they did. I received receipt on 1st day and after 20 days sent another receipt with adding more damages to the list. They hide behind their processes. they are completely unethical.

7 months ago

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Bill Croker Alliston, ON

Rented a car from Sixt in Ireland. Against my better judgement took all the extra insurance. Took the car back a day early, which they agree. But they refuse to credit me all the costs of the day i didn't have the car! I'm out 52 Euro. Hope this review and all the others I've posted cost them far more than that. Customer service basically told me to F off!

8 months ago

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Peter Eckart Basel, BS

There was a millimeter-size chip in the windscreen (that was probably already there when the car was handed over since it was barely visible) - see photo below. They blamed it all on me although we never had any stone or else hitting the windscreen. What's more, instead of repairing this mini-damage, they replaced the entire windscreen and charged me $600 (!!!). Check out many similar reviews on Trustpilot and Tripadvisor. Can barely contain my rage - have rented hundreds of cars on 5 continents, yet something like this happened never before!! AVOID THESE SCAMMERS AT ALL COST!!!

8 months ago

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Wilko Stronks Amsterdam, NH

Made a reservation online, received confirmation email, went to the pick-up location at Amsterdam CS. Representative said (laughing) there are no cars today. I asked her that this could not be true, I received the conformation, travelled to the pickup loc and simply get this answer. She (again laughed) "Yes that is the case". Thereafter I send an email with the same question to Sixt Customer Service, but after 5 hours, still no answer. I cannot believe this horrific practice and contempt for customers of Sixt.

8 months ago

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Ben Sweetman Denver, CO

Long story short; I would not ever recommend SIXT to anyone. I read the reviews online before making the decision to go with the lesser-known car rental company for my trip to CO. Most of the reviews were saying things such as not getting the car you picked, being downgraded without a discount, and the worst, trying to communicate with a human is impossible due to their automated system which is not helpful. Regardless of all of this, I decided to go with SIXT and give them an honest chance. That was a mistake. My first issue with the company is its software systems and operations as a whole. I booked a Jeep Grand Cherokee at the beginning of April, while I won't disclose amounts, I will say it was not a small purchase. I knew there was an opportunity that I wouldn't be put in a Jeep Grand Cherokee and that was confirmed 2 days prior to my trip to CO when they downgraded me to a Chevy Blazer which I was fine with if it was the car they were to put me in. However, upon arriving in CO and selecting the exact make and model of the rental, both a Jeep Grand Cherokee or a Chevy Blazer were available and they tried to get me to go with a Toyota Highlander. I voiced my displeasure with the agent at which he kept saying it was the same as Hertz and Avis. The altercation with the agent led to him declining to service me. After he declined our service for which I had prepaid a month in advance, I did go to Hertz where they were able to put me in a Jeep Grand Cherokee. There are a couple of things that really bug me regarding this situation. 1.) The agent claims you don't get the car you requested on the app to due availability (first come first serve)... I booked this rental a month ago, is that not a priority? 2.) If you aren't able to put a customer in their requested rental, communicate that with them, and if you aren't able to put them in that replacement car, COMMUNICATE THAT TO THEM! Especially because the customer is probably traveling and it would be helpful. I was duped two times by this company, saying they were going to put me in these cars and they straight up lied. Never. Ever will I recommend this company to ANYONE. To add insult to injury, they called the day after, unknowing that they didn't lend me a vehicle and the lady on the phone didn't even want to hear my story. At this point, I truly don't know what to do

9 months ago