Sixt Rent A Car
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Elyssa Washington, DC
As mentioned by others, this company runs a scam. I rented from them in Iceland and upon return of the car, they claimed a minor dent in the driver's side door (there was no dent or other damage) and inspected the car without me being present. They are counting on the fact that you have to catch your flight and don't have hours to stay there and argue. Every single person returning a car at the time I was there was being told the same thing, and clearly from these reviews they have been doing this for quite some time. If you didn't purchase their insurance, they find some incredibly minor damage that doesn't exist, then triple the charge for the car. I will be disputing the charge with my credit card company and looking for other ways to report them for fraudulent business practices. Hopefully I can help prevent this from happening to anyone else. DO NOT RENT FROM THEM.
4 years ago
BM Cincinnati, OH
Rented a vehicle in August of this year (2019). There was a dent in the side of the vehicle when we picked it up. The agent showed us that this was marked in their system and is on the receipt in which we kept. When we dropped off, they stated that this was, a different dent, not indicated on the receipt. We discussed and they said they would look into it. We received a bill for near $1000 for repairs on a vehicle that was given to us with a small dent in it. This is unbelievable that they would try to pass their costs to an honest customer. Do not rent with this company. They are a scam and are stealing money.
They responded with their copied: "contact customer service and we will help you with your issue..."
After their half-hearted response. I responded with:Yes, I have contacted your customer service and sent them the receipt they asked for, which was on file already, and we discussed the issue. They again responded that the receipt wasn't good enough and that I am liable for a dent that THEY (or a previous renter) put in the vehicle. This was discussed in detail with the agent, Cherisse, and she clearly stated that this was in their file and showed me on the receipt where the dent was indicated. They are falsifying information to get their customers to pay for their expenses. I can not express more clearly, DO NOT rent from this company. They are a complete scam and will try in many ways to rip you off. I have never seen such a dishonest company and I have reported this issue to the BBB and other outlets as well.
4 years ago
Sue Waukesha, WI
If I could give Sixt, San Diego a zero, I would. Sixt has charged me with damages to the rental car that I did not cause. Fraudulent pictures of damage were sent stating I caused the damage.
Upon my return of a Kia Forte at the San Diego Airport on July 17, 2019, a Sixt representative approached to check in the vehicle. Below are the events that occurred:
Circling the car, she marked the inside (wheel well) of the driver's side wheel arch with an orange highlighting marker. I thought this was very odd that she went directly to the inside of the wheel well.
I asked what she was doing and she said there was a small scratch inside the wheel arch. She proceeded to take a photo with her phone camera. I approached the vehicle, wiping part of the orange highlighter with my finger and told her that it comes off and there was no visible scratch.
She mentioned that even though the mark was very small, she would turn this into the Claims Department and they would contact me within four days if there was a problem or a claim.
I informed her that I did not cause any damage to the vehicle.
Two other adults in my party were present and witnessed all interactions during the check in process. They also looked at the vehicle and could not identify any scratch.
I did not receive any contact within the four day period that she mentioned, so I believed the issue was resolved. There was no further contact until your email on September 2, 2019.
The pictures of the vehicle in their September email are not the "mark" that was identified on July 17 upon my return. The damage that was in the photos was in front of the wheel well -front side of car and wrapping around to the front bumper.
To be able to make a correct determination of their claim, I requested time stamped photos of the damage along with the receipt that the work was completed on the vehicle and vehicle condition reports/incident reports for the vehicle I rented. I requested this by September 15 and have not received anything to date. I am certain this damage was not on the car when I returned it. I would like Sixt to be investigated since fraudulent claims seem to be a pattern for them and I would like all charges dropped.
I wrote a letter to the BBB on September 26, 2019 and a representative from Sixt contacted me and said because I wrote a letter to the BBB, they dropped the amount of damage from $513 to $380. On October 8, 2019, I spoke to a representative from Sixt and he stated that there is no time and date stamp on any of their photos. I doubt this. I am sure if it was legitimate damage, they could certainly provide that. He also stated he would not provide any incident reports for the vehicle prior to or after my rental. He did state that the vehicle is currently out for rent and will be returning in three days. He also stated that the vehicle never went in for repairs. I asked that a photo be taken of the car in its' current condition because I am certain that the damage they are stating is not on the vehicle I rented. Well that rental period of 3 days has come and gone and guess what, still no pictures. If there actually was damage, i'm sure I'd have those pictures by now. This Company should be embarrassed of how they do business. Their dishonestly and lack of integrity is a disgrace to the Sixt family name. Unfortunately, for Hotwire, if they keep offering deals with businesses like Sixt, I will not do business with them either.
4 years ago
David Arthur
This company is deceiving. I rented a car online. When arriving, the car was not as large as they said it would be. They said I had to take insurance (something not disclosed beforehand). The day before they said that there were car seats available and that I could pick one up on the day of my rental. When I arrived, the agent said that she would go get one. She came back and said that they didn't have one for an infant. She said I could cancel my reservation but that I would need to contact Customer Service. You are forced to deal with Customer Service in country, not in the US in your language and with different customer service levels. They end the end said that they would still charge me for the rental I never picked up.
Simply, I couldn't rent something that I could not drive with a 2 year old child. I wasn't going to be forced to take insurance that I didn't need, etc.
The customer service is horrible. I will never rent here again and I highly recommend that everyone look at the other companies. You get what you pay for.
4 years ago
MK Excelsior, MN
Buyer beware! Do not be fooled.
There is a reason this company is the cheapest rate you are going to see when looking for rentals. They suck you in because the process of booking is very streamlined and quick and the prices are way better than the other companies out there. At pickup, you will most likely be upgraded for a small fee to a nicer car. THIS WILL HAUNT YOU LATER in the form of an invoice for the difference between the original car you rented and the upgrade. BUT YOU WILL HAVE ALREADY PAID THAT DIFFERENCE WHEN YOU PICKED UP YOUR CAR. Also, do yourself a favor and do your own walk around the vehicle when you pick up the car. Take tons of photos and do a slow pan video of the entire car. RECORD EVERY SCRATCH AND DING because the real scam starts when you go to drop off your car at the end. The agent will walk around the car looking at the “damage”. They will say that they see some damage, but they are willing to wave it this one time. Take note of what they are making down, because that is what you will be arguing about later. When you get home, you will receive an invoice for damage to the vehicle. Even when you respond with your photos and video, there will be a whole lot of waiting and back and forth arguing about nothing. This company runs a giant racket. AVOID AT ALL COSTS.
4 years ago
Jeff Salt Lake City, UT
If I could give Sixt a negative star rating I would. We booked our car rental through Expedia.com for a Sixt car and the price I was shown through Expedia was $407.26 for the week. We just got done with our trip and the charge on my credit card was $829.96! I have reached out to Sixt.com multiple times and not one person has responded to my inquiries about the charge. This company is fraudulent and should not be trusted. I would recommend going through a rental company that has a better track record than Sixt. They clearly are mastering the art of the ripoff as opposed to creating loyal clients by dedicating themselves to a high level of customer service.
4 years ago
FuqSixt
Worse rental company ever. Keep your receipts because they’ll charge you astronomical amounts weeks later claiming system errors. STAY AWAY FROM THIS FRAUDULENT COMPANY!
4 years ago
Comfort O. Bothell, WA
SIXT was responsible for easily the worst experience I ever had. The girl who checked me not only charged me $80 for daily car insurance which I declined twice, but now they refuse to respond and more importantly credit me the charge. I rented with them twice and both experiences were horrible. The second, a small rink a dink counter in the Hyatt hotel in downtown Seattle, had two dumbfounded college kids failing me left and right. They had their manager - Cesar R cancel my $225 reservation the night before pickup, didn't notify me so I was denied after already arriving AND CHARGED ME THE FULL RESERVATION. That's a whopping $300 they've stolen from me. They will reap what they sow.
4 years ago
Daniel Green San Francisco, CA
SIXT Rent A Cars are a FRAUDULENT Nightmare. SCAM! FRAUD! AVOID!
I pre-payed for a day to transfer from Split to Pula, Croatia. The wait at Split Airport was LONG and HOT. It took 2 hours to pick up the car at their makeshift outdoor container-like offices. The agent informs me that I've got a free upgrade to an automatic and a tank of gas (turns out I was charged for the gas). I purchase the collision damage waiver at his recommendation, just in case...I lost the car keys when I arrived in Pula. I called the local office as soon as they opened the next morning and was told that I should pay parking until 2 pm, and that the car would be picked up by an agent, and that I would be charged for the replacement key.
When I returned from my trip, I found my credit card charged $192 for the lost key (fair enough), but an additional charge was made for $586 for a scratch that I was not notified of, and had absolutely nothing to do with. I was also charged an extra day charged. They provided no evidence of damage until I appealed (twice). I was later supplied with low resolution photos taken with flash at night of the car, and photos of a scratch - location on the car and size undisclosed. Their email said the car was towed rather than opened because the parking brake had been "engaged on the hill". The car was left on the flat at the ferry dock in P (no additional brake). They said they would open the car with the help of a local dealer, but subsequently communicated it had been towed (which could well have scratched the vehicle).
No notification, no repair quote, nothing until queried. If I hadn't checked my statement carefully, they would have slipped it past my attention. Single day rental, total charges now exceed $900. Suffice it to say I wish I had selected a US company. The company has thus far failed to concede a single error on their account. DO NOT USE SIXT CAR RENTAL UNLESS YOU ARE READY TO PAY THE SAME FOR A DAY AS FOR AN TRANSATLANTIC FLIGHT.
4 years ago
Pete Portland, OR
Renting the car was fine, just like any other rental company. My review is for post rental.
When I returned the car we found a small dent in the door. I don't recall anything happening and I denied that I caused this damage. The employee was extremely friendly and said "Perfect, not a problem, if you didn't do this, no issues here". I then appealed the damages and everything was fine.
3 MONTHS LATER....I get a letter in the mail that said there was additional damage found to the car on the rear bumper. They attached a photo and there is no damage to the car at all. It rained when I was there and the car has water droplets on it.
I was charged $462 for damages and a $50 admin fee.
Don't use this company. You'll rent a brand new nice car for a few days, then get charged for damages you didn't do.
4 years ago
PT Princeton, NJ
Constant upselling by providing lack of choice as the reason. You secure price and purchase online with a specific car of choice. Then you arrive only to realize the option is unavailable and you have to go with say a Lincoln when you specifically booked a Mercedes. Well you can get a Mercedes but for $50 more per day? Took the navigator reluctantly, A/C broke on my way from LA to Las Vegas at 100F. I called them and they said tough luck. Since the vehicle was operating, I had to drive to Las Vegas to exchange it there. The only positive experience I had was with an agent in Vegas who genuinely tried to help without upselling. You have to get lucky to find someone who does this at Sixt. This was my first and probably my last with them unless I look for premium cars which they have a good selection for. Otherwise, I would suggest going with one of the reputed/standard ones. I now have the final bill that is 10% more than what I got a receipt for? Strange. To me, a bit unethical broadly speaking.
4 years ago
Armindo Yonkers, NY
Rented a car in Lisbon, staff was nice, but I was told that I had to get full insurance that what my Credit card insurance was not enough ( found out that was no not true a little to late ) 227.00 dollars for that, 5.96 dollars per day x17 -100.00 dollars for tires and glass coverage, should the full insurance cover that ? Now 20.32 dollars per day x 17 -345.00 for devaluation of the car : why should I pay for devaluation of the car? To resume my experience with sixt , first and last time renting from them! I feel I got ripped off ! Rented the car for 17 days it cost me almost 1600.00 dollars!!
4 years ago
Mike W Floyds Knobs, IN
Rented a car via Hotwire for a golf trip. Hotwire chose Sixt and I had never heard of them before. Arrived in Phoenix on June 1 and got to counter to pick up car. They were having problems with computers and took about 25 minutes to complete the rental transaction. Went to pick up vehicle and asked the 2 attendants at counter if they would join me for pre-inspection. They just sat there and said to do it myself. I did do inspection and noticed a couple of things and brought it to their attention. They said it was documented and my group got in car for a week of golf. Upon return of the vehicle myself, my two golf partners and the Sixt attendant inspected the car and agreed on no damage. I asked for a final receipt and the attendant said it would be emailed to me. 5 days later I still did not get a receipt and asked them to email it. They did and I was charged for fuel which I expected. Then I receive a letter on the 15th about damage to the car I rented and they wanted paperwork filled out pertaining to the accident. I immediately responded with an email disputing the claim and well as explaining that I had witnesses that would attest to the attendant stating that the vehicle was not damaged. I also stated that I would not fill out the paperwork and would file a complaint with the BBB and or legal action. if they continued with this course of action. Low and behold I received a unsigned letter from Sixt in a email on 27 August 19 stating they reviewed the file and decided they would continue to pursue the financial claim $81.85 (for a supposed window chip which costed $25 to repair according to the glass receipt they attached, loss of use that they could not tell me about and an admin fee). I replied with the previous position I stated. It is freaking amazing that a company would do this (considered they probably spent over 500 dollars in document processing and reviews). I will probably end up paying this bogus claim but will never use Hotwire or Sixt again and from reading many of the above reviews a lot of other people feel the same way. Hope this helps others in their rental decisions.
4 years ago
ErinJ Fuquay-Varina, NC
I rented a vehicle in Phoenix from Sixt, was told the car was $32.48 a day, paid the fees up front. Returned the car with 9/10 of tank, I knew I'd be paying for the gas when the next charge came through on my credit card is was for an additional $192.00. I tried contacting Sixt to find out what this charge was for, no one answers their customer service line and you can't leave a message. I disputed the charge, they finally sent an invoice to my bank with all these ridiculous additional charges. I was never told about all these etc. fees, and concession, and the gas was $50.00 for 3 gallons of gas. I will never ever ever rent a car from them again!!!!!
4 years ago
Erin
AVOID AVOID AVOID!
Awful experience hiring a car in Dubrovnik city centre, Croatia. Read the reviews and do not use them! We picked up a car and had been ‘upgraded’ to a bigger car, that was covered in scratches, didn’t have GPS even though we had paid extra for it so we were given a handheld one but told we got 60 minutes free calls with that one. We had made them aware we were going to Bosnia for a day trip. On route to Kravice waterfalls we get a flat tyre... shouldn’t be a big issue. However we were given a car with NO SPARE TYRE and the liquid tyre repair kit was empty, the fluid has been used up and not replaced. With no options we called the breakdown line and got told as we were in Bosnia they couldn’t do anything they only covered Croatia so to call a different number. The next person we spoke to told us they couldn’t help and to call the original number back who then decided they could do something. The GPS phone they gave us didn’t work so we had to do this on our mobiles and now have £45 charges on our phone bills. We waited 4 hours for a recovery truck and then a 3 hour drive in a truck to Croatia. We only had the car for 5 hours. We spent longer waiting for recovery and sitting in the recovery truck! I then had to go back the next day and wait in line for 45 minutes at the Sixt office to be told ‘we have forgiven the fuel costs’. Following further complaints all I have been given is ‘forgiven fuel’ and no charge for the Sixt insurance. I used Avant car in Split and had a much better experience. This ruined our holiday. Honestly, read the reviews and do not use them.
4 years ago
Gemma
I would definitely not recommend Sixt to anybody. The company services are extremely poor and some rental cars are damaged. Such was our case.
We rented a car in Ireland, Dublin, and paid full insurance to avoid any additional charges in case of any unexpected problem. It turns out that a problem did happen, as our clutch was previously damaged. There was smoke coming out of the bonnet before we even got out of Dublin.
When we reached Galway and asked for help, the mechanic said it was the driver’s fault and told us to “let it cool down.” When the clutch finally broke, the company accused the driver of not knowing how to drive on the other side. Moreover, they wanted us to pay for another insurance if they gave us a new car. The person speaking on behalf of the head department was really rude and his tone was clearly inappropriate when talking to a costumer. In addition, they did not provide us any service to get back to Galway city. The clutch had stopped working in the middle of a narrow road between two remote towns, and two strangers had to help us move the car to the roadside. Finally, it was the towing vehicle who drove us to the nearest town and there we took a bus.
In short, do not spend any money on their services as they are likely to trick you in to paying more.
4 years ago
Joe Kelly Grapevine, TX
I have been renting cars for 40 years and have never had an experience like I had with Sixt. I rented a car in Norway, declined collision insurance as I always do, took photos of the car before leaving the lot, and then treated it like a baby for a two week vacation (never parked next to anyone, always used covered parking). I returned the car in Oslo, where the attendant told me they would inspect it later. I took another complete set of photos and then went on my way. Imagine my surprise to get an email from them 3 hours later that the car was damaged. They attached photos showing paint scratches on the UNDERSIDE of the bumper. There is no way I caused that “damage” but I could not contest that, as my photos (both before and after) did not include that part of the car. There was no way to get those pictures without laying on the ground. They then claimed that repairing that damage will cost $800. Lessons learned;
1. Do not rent from Sixt.
2. If you have no option but Sixt, pay for complete damage insurance even if it costs you up to $800 extra.
3. If you can’t afford the extra $800, be prepared to get down on the rental car garage floor and photograph every square inch of the car, including the underside. Be aware that based on other reviews I have seen, no matter what they WILL find some damage on that car that you will be charged $700-800 for. See lesson #1.
4 years ago
CY
I rented a car from Sixt at the Airport in Munich Germany. I reserved the car 3 months prior and they didn't have it waiting for me. They didn't seem to care too much and said they'd get me something else. The car was the only convertible Sixt allowed renters to drive outside of Germany. Once they discovered this they determined that a car was available if I waited an hour. When we finally tried to load our luggage we were dissapointed to discover the trunk was too small. They gave us
a different, lower class, car (a sedan) and informed me it would be less money. They then had me sign a document in German that they said was the release of the car to me so I could drive it. Instead, I found out much later, it was a contract to rent the much less expensive car for the exact same amount as the convertible. I priced up the car we were provided with the first night to make sure I knew how much it would be. I was pleased to discover the sedan was $430 less than the convertible. Imagine my surprise when I returned to the states and received an invoice for the convertible not the sedan. When I inquired they said both cars were the identical price so just pay the convertible invoice. If you look at the Sixt website you'll quickly notice that no two cars are the same price. I would never rent from Sixt again. They have nice cars but their people are shady. Stay AWAY!
4 years ago
Jason P Boggs Fresno, CA
This was my first time renting from Sixt as well as my first time driving in Denver and dealing with tolls and toll roads on this level.
My flight got in later than expected and then I had to wait for the shuttle to pick me up as well as others and take me out to where my rental car was. It was well after midnight by the time I got my car...very tired. I then had to drive another hour to Greely to my hotel after that. It was well after 1:30am by the time I go to my hotel.
When I went to return the car from Greely by 4am in the morning I could find no gas stations close to where I had to drop the car off and I could not get the GPS to program in the address for the drop off location as well. The only reason I went down these toll roads was to find a gas station in which I could not.
Consequently, Sixt charged me $79.92 for half a tank of gas that was only $2.49 per gallon while I was there and a $6 Colorado Road Safety Fee.
When all was accounted for I ended up paying Sixit an additional $128.21 over and above what I originally paid.
I never want to return to Denver again and I really don't want to be using Sixt again. As a matter of fact the only reason I used Sixt to begin with was because they were the only rental service with cars for the dates I required. Never even heard of them before that.
So along with the long shuttle trip out to the boondocks to get my rental and extra charges and fees....I believe this was my first and last rental with Sixt.
I'm sure Sixt gets this all the time, but I have NEVER had this many issues with a car rental.
4 years ago
S2019 Alexandria, VA
Terrible Experience - rent from any other company!
Rented from Sixt in Europe in May-June 2019. First and last time I will do that.
The biggest issue was with the exterior of the car. Several hours after I returned the car (at a rail station with only a key drop, no actual person), Sixt emailed me to say there was a scrape on the hood of the car and said they'd send me a bill. There is no way that damage occurred while I had the car. Plus, the car itself was full of dings, scrapes, etc. when I picked it up that Sixt never bothered to fix. If you rent from this company, take tons photos of the car at pick up and drop off. Ideally, have a Sixt employee on hand at both events to walk around the car with you. Sixt then sent an estimate that included only a number -- nothing else. When asked for additional information that any normal person would ask for -- itemized description of work, what was being done, verification that cost was only for alleged scrape and not all the other dings and dents on the hood -- Sixt refused to provide.
Also, I requested a mid-range, mid-size car. It was fine in terms of cleanliness at pick up, but utterly lacking in the one thing that you would take for granted in a car today -- namely, anywhere to plug in your phone/GPS. Not a single port of any type to be found.
4 years ago
Susan Mikkelsen Kansas City, MO
We have been renting from Sixt in Europe for a number of years without incident. The last rental in Denmark was a nightmare. Just a quick piece of advice if you rent from the Aalborg airport...take photos of everything when you drop off the car. There was zero additional damage (to a car already dinged to death on the doors) when the car was dropped off but my husband made the mistake of not photographing the entire car before heading back to the US. Supposedly there was damage to the car. It is ridiculous because we are now out of the country and we have no visual evidence that they are lying. It's ridiculous because we have never damaged any car that we have ever rented. We will never be using this company ever again.
4 years ago
LP Fort Lauderdale, FL
I would like to tell you about my experience with your company as I was visiting in Israel. I rented a vehicle on line from 07/12 to 07/19/19 from you location in Petach Tikva, Israel. On Friday 07/12/19 we arrived to pick up the vehicle (We requested an SUV if possible) we were told the vehicle we wanted was not available and instead we will be upgraded to an Audi 1000. During the weekend as we were driving we realized that there was no USB outlet to charge our phone. On Sunday, 07/14 we arrived at the office again since we needed to have the ability to charge our phones quite often. The maintenance guy tried to fix the problem and after about 45 minutes told us it can't be done and that we should go back to the counter and get a different vehicle. We advised the clerk of the problem and she said she can't help us. She has no vehicle available. We asked to speak to a manager and were referred to Shani, the manager. When we explained the issue, her initial answer was"Show me in the contract that we are required to provide you with a USB in the vehicle." my brother and I tried to explain to her that it also doesn't list anything else such as wheels, radio or seats in the contract. She became very rude and started saying "well, if the two of you are going to gang on me, I can't help" At this point I tried to explain to her that is was very important that I have a way to charge my phone, we were driving down to Eilat and she said that there is road service and we can call them and they will come to us. I politely explained to her that if my phone was not charged I won't be able to call road service. She did not care. At the end I asked her to give us another vehicle or refund me fully for the vehicle. She then said she will have another vehicle but we have to wait until it's cleaned and prepped. I also asked to speak to the branch manager and was told by her the she was the branch manager. I asked for the phone number to the corporate office and she wouldn't give it to me. Finally after waiting fore another 45 minutes, We were given a vehicle. I have rented vehicles from Sixt before and from many other Car Rental companies and was never treated with such disrespect and lack of customer service. I can tell you that in the future I will not rent from Sixt again.
4 years ago
Mikko Walnut Creek, CA
I should have checked this site before renting with Sixt. I would have given them Zero stars if I could. PLEASE READ BELOW EXPERIENCE SO YOU DON'T EXPERIENCE THE SAME NIGHTMARE WE DID! I picked up the car at Lisbon (Portugal) airport on May 12, 2019 . Here are the problems I encountered:
1. We waited almost an hour to get a car and the customer service rep was rude about this. His excuse was that the counter was understaffed.
2. On our way from Lisbon to Lagos, a warning light saying "car key batteries needed replaced". We couldn't turn around since this was already about an hour into our trip. We called Sixt customer service and they told us to get a new battery from another Sixt branch in Lagos. There was no nearby Sixt branch but we finally got the replacement at a Renault car dealership. We wasted 2 hours of vacation time resolving this problem.
3. When it was time to return the car back on May 19, 2019 at the Lisbon airport, Sixt computers were down so they could not process our return and could not give us a refund on the key battery we replaced. We told them to inspect the car to make sure they note that there are no new damages to the car (it had existing scratches and dents noted on the invoice). They refused to do the inspection without the computers running. We had to leave the car with them as we were catching a flight.
3. A week later, we get an email from Sixt charging us an additional 500 Euro claiming that we put a scratch on the tire and rim of the car. When we were in Lagos, we rarely used the car as we took Uber to the city center a lot and we were a 100% sure we were not the ones that damaged this car as they claimed.
4. We referred the claims to our credit card insurance as Sixt was relentless in falsely claiming that we damaged their car. They were eventually paid by the credit card insurance on 6/25/19 . We got a copy of the check from the insurance company to prove this.
5. Today, July 31,2019, we received another email from Sixt that they have not been paid and proceeded to charge our credit card the 500 Euro. Seems like our nightmare is not over yet. Now we have to send back pictures of the proof of payment to Sixt as well as dispute the charges on the credit card!
4 years ago
Anthony Johnson Orlando, FL
I rented from the Orlando , Florida location
I allowed a family member to return a vehicle for me. The agent gave them another vehicle in my name when they wasn't authorized on my rental. Then I was charged over $800 after constantly calling them regarding them giving a vehicle to someone that's not authorized on the rental agreement they agree to refund me the fees for the other vehicle. Then all of sudden I get another charge for $213 for a cleaning fee on the vehicle that they gave to someone who wasn't listed on my rental agreement. I was advised that I would get a credit for that amount then I checked my credit credit today and it's another charge for $213.00. This has been the worst rental car company I have ever dealt with. This was my first time using them and my last. So now I have to call them again regarding another fee.
4 years ago
Chester
If I could give a 0 that's what they would deserve. From start to finish an absolute shambles. I made an enquiry about the vehicle and never reserved any sort of communication of confirmation or not. I had to contact them after 35 mins of waiting got told it was cancelled. So I made another booking which was more expensive then to be told I had 2 confirmed bookings. The pickup, driving and drop off experience was all fine and ran smoothly. Afterwards I had been charged for 2 days of hire instead of just 1. Which was finally refunded after 2 weeks. However the worst thing was being accused of damage to rear of the vehicle. After appealing it I did not receive a response for 3 weeks. I had to chase them several times for this. They then said I was liable for the damage as we do a check within 4 hours of the return. It took them 5 days to get back to me with damage report. Once I got the invoice of a disgusting amount and showing the damage 4 weeks later. The damage they accused me of was already on the vehicle before I had taken it of site. Luckily I had taken a photo of the vehicle on site. It is disgusting trying to get more money out of people. They say they do checks obviously this wasn't done. 5 weeks had gone since I hired the vehicle and they finally cancelled the charge of £700 for a 3cm scratch. The only positive thing but it shouldn't have got to this at all. So from this experience always take photos of the vehicle and always check before agreeing to anything they say. ABSOLUTELY UNACCEPTABLE! If you want a stress-free hiring experience go elsewhere and not with Sixt.
4 years ago
Monique Watervliet, NY
The first day we picked up the rental vehicle the customer service at the counter was undesirable; finally get the keys to the vehicle get almost to the hotel and the check tire pressure light comes on. All the air pressure for the tires were unbalanced. The next morning I get in the vehicle to start my day and the check coolant light is on. Although I called customer service to make them aware of the mechanical issues, I really was not compensated other than suggesting I bring the car back to the Sixt Car Rental at the airport for an exchange. Sixt is supposed to be a high end vehicle rental agency so they should have gone above and beyond to rectify the issue by BRINGING me an exchange vehicle. When I got to the airport the rep tried to tell me that because I booked the rental through Expedia, it was why I was having mechanical issues with the vehicle stating Expedia rents their cars past 10,000 miles. To me that was not an acceptable answer considering the vehicle was in the care of Sixt Car Rental. I would not rent through Sixt again.
4 years ago
Christian van den Branden Boston, MA
Aweful company. I booked a reservation online. My tarvel dates changed at the last minute. I tried to change the reservation once I got to my destination (a week earlier than originally planned). The sixt agent was completely unhelpful, told me she could not adjust the reservation and I had to get a brand new one, then call to cancel the prior one.
I canceled the reservation but did not take a new one as they were charging me double the original cost. I then received an invoice where they charged me full price even though I canceled a week in advance.
I was finally able to lower the fee to $100 which is still outrageous. I will never use them again.
Avis was much friendlier and immediately arranged for a car for me at much lower price than sixt
4 years ago
Allan Buell Nottingham, NH
I picked up the car at O'Hare airport Chicago and had a one way drive to Indianapolis airport Indiana.
1. No told me that the car return was not at the airport but was 7 miles away. It was not stated or written on my contract. I had to rush to make my flight never mind driving back 7 miles from the way I came.
people at the return were polite and friendly and got us onto an airport shuttle quickly
2. The people at the return did not however log in that we returned the car and I received a call Sunday asking when I would return the car and I told them I returned it on Saturday-the previous day
3. I get in invoice for 2 extra days of rental that I did not have and called customer service
a. customer service said that the return station said we returned the car on Monday and I had to prove with a boarding pass or something that I returned it on Saturday.
b. I did not have my pass and they said that my wife's boarding pass with the same last name was not good enough
c. the representative then refused to transfer me to a manager
4. I called the rental business in Indianapolis and told them they had made a mistake. The were able to check the cars GPS and confirm return and correct the bill
a. why did customer service not do this for me???
5. When I called customer service back, because I am very upset by the whole situation, my call was dropped when I asked to be transferred to a manager
My 1 star is for customer service. The actual people at the rental stores were friendly and helpful but they did both make mistakes
4 years ago
mbg729 Salt Lake City, UT
It's hard to even give them 1 star. This company is awful. It is very difficult to get through to them to reach an actual person if you need to speak to someone. We needed to cancel a trip and it would not work online so we had to call and speak to someone. They told us to first re-book, and then they would refund the previous amount. (several hundred dollars). Two weeks later, we still did not have a refund. We called again. They said "it went through on our end, check with your credit card company". They refused to provide us with any type of confirmation of the refund, and said that AMEX doesn't do that. (which makes no sense!) They have given us the run around so many times and we truly feel they are a very deceitful company. We have called and emailed multiple times. We have asked to speak with a manager. Nothing has been resolved. They won't answer emails and a manger won't contact us. We finally turned it over to our credit card company to deal with. The sad part is that they lost a good customer (one that rents cars A LOT). I will NEVER ever use them again, and I will make sure that others know they are not honest and reputable.
4 years ago
Hak Scotch Plains, NJ
I booked a Jeep but they did not have it. I decided to go to next booth over, which is Enterprise, but Sixt gave me a Cadillac SUV for no extra charge. I asked the Sixt guy twice,”How much more will this upgrade be?”, and he said twice, “Dint worry, I’m not charging you for upgrading!” And they gave me an unwashed Cadillac SUV, but I didn’t complain because I was told it was a “free upgrade”! Of course, when I got my bill I was charged almost $200+ more. I called customer service and the representative, who seems as if she was prepared for a complaint, was more so trying to “find a loophole” in my story. At the end, they refunded me $20 bucks for the car being “unwashed” and that was it. I will spend every opportunity I have berating this company because they literally took advantage of a good customer. You know that feeling like you was just ripped off and there’s nothing you can do about it? Yup! That’s me right now!
4 years ago
JWG Stillwater, MN
I used sixt for past 2 years when I flew into ATL and they had been GREAT! Then I accidentally left my personal car keys in the rental car...filled out their little lost and found report...it took 20 days of leaving messages and calling all the phone numbers on the internet to actually talk to a human. Ironically the day I talked to a human, they found the keys 30 minutes later...WHAT a stroke of luck! Then the had the audacity to charge nearly $30 to FEDEX my keys back. Hey, it was my fault the keys were left in the car...but 30 bucks!?!?
You have lost my business on principal. Get some real people answering your phones...no one likes automated systems, no one.
4 years ago
Lu Rene Silva-Ball Huntersville, NC
First they didn’t have the car that I rented they advertise Mercedes to get people to rent from them, then they should give you a Mercedes and besides I called to have them reserve the Mercedes for me! second the Lincoln MZK they gave me was all dirty , was very filthy and third as soon as I left the rental place, the gas amount was a little lower than full when I returned the same, i filled Until the gas pumped stopped and a little extra, and drove there 10 miles to return, the needle was a little below full just as they gave me, they charge me $38 for my gas. I DON’T RECOMMEND AND WILL NOT RRNT HERE AGSIN!
4 years ago
Alan Moore
Buyer beware when booking through Expedia for TD
On a recent golf trip to Ireland, I rented a car from SIXT out of Dublin Airport through Expedia for TD. When my friend and I arrived to pick up the car, we were asked what type of insurance we would need. I explained we had travel insurance on our credit card for $65,000 Canadian, and would not require additional insurance. The clerk (Robert) said we needed a letter from our Credit Card provider declaring that. I asked Robert that on time of booking, nowhere did it mention anything about a letter from our Credit Card provider. If it did, we would have asked for one, and how was I supposed to get one now! Robert said we could take full coverage for 1,500 euros, I again said I didn’t need additional coverage. He then, dropped it to 800 euro, and then 500 euro, his final deal “as he called it” was 340 euro. Robert did not show us a legal insurance document, it was hand written on a piece of paper! If the insurance was 1500 euro, how was he able to “make us a deal” and keep dropping it?
I told him to cancel the booking and I will go to another rental company. His reply was, all rental companies within the airport required the same letter from the credit card company.
I immediately went to the next Rental Company beside them “AVIS”, and asked them about the letter, and they said they did not require one. I asked the SIXT agent to cancel the rental and he said he would. We went to AVIS and were on our way in 15 minutes with no hassles.
As far as I am concerned SIXT just try to rip people off for as much as they can get away with. I would never recommend renting from SIXT as they are just a disgusting company to deal with! When I arrived back home, SIXT did not cancel the rental and had taken the full amount, NICE COMPANY!!!
When I called Expedia for TD, they told me that it stated in the itinerary “Your rental may have mandatory, local insurance requirements”. When I clicked on it, it opened a window to Expedia for TD, and said nothing about insurance. Make sure you read all the fine print (if you can find it!) as Expedia for TD will take your money or travel points, and does nothing to make the required vendor perform.
On my last trip to Ireland I took the bus from Dublin airport and rented a car from Enterprise in Belfast, no issues.
I without question would highly recommend AVIS or Enterprise.
I WOULD NEVER EVER RENT A CAR FROM SIXT AGAIN.
Also, I very much doubt if I would book through Expedia for TD either.
4 years ago
Jeff Wilson
I just recently rented with Sixt was lured by renting a luxury German car. I had 2 rentals one in Croatia and another in Germany. Both rentals I have concerns with. Just to set the scene I tent cars almost weekly at work and have never had 1 issue in 10 years with Budget Thrifty and Avis.
The first issue was in Croatia where the agent was trying to upsell me on everything talking about the differences in culture how this would be problematic if there was an accident. She eventually convinced me to take some extra insurance for peace of mind. I was tired from my flight and was uncomfortable with the risks she was describing. We agreed on a total price on the car of $2200 Australian dollars which she told me included a 400 euro deposit. This would have made the total to be about approx $1600 aud. When I was charged I was charged $1920 aud after the deposit despite no defects or fines. She had added the premium package as well as fuel. I contacted Sixt customer service which was difficult and they did not care. She confused me with the exchange rates and the deposit which Sixt applies and then added extra charges. Beware to check the detail in your receipt. Additionally despite a lengthy conversation on cross border requirements she did not inform me of what I neede to travel in Slovenia costing me a $300 euro fine. Do your own homework don’t trust Sixt
On my second rental I returned the vehicle with a full tank the vehicle was inspected and signed off yet I have a 200 euro charge that I am still trying to find out why it was charged. To my dismay I did research Sixt after experiencing these issues and was horrified at how many other people had similar experiences. Beware
4 years ago
Angela Rua Rahway, NJ
In July, I rented a car from Lisbon Portugal. First they tried to sell me an upgrade and then gave me an upgrade stating that they didn't have the vehicle class I rented anymore. When I walked into the garage, I did notice that they had the class but traveling will two kids in the middle of the night, I just wanted to leave.
When I checked the car in the dark garage, I noticed a dent and that the car was filthy. I turned around and told the attendant to make notice of the state of the car. He told me that Sixt states that dents are considered scratches on the form. Indeed it did state that the SUV had a scratch in the location of the dent as he circled it. He also wrote that the SUV was dirty. When I got to my location, a family memeber pointed out to me that the tires were bald. I took pictures of the tires and emailed customer service immediatly. They advided me to reture the SUV to the closet location. I returned the car the next day. When I retured the car, I told the attended about the tires and the dent. He was shocked that they allowed a car to leave the station in this condition. He was able to tell that the dent along with another scratch on a rim was older than 24 hrs and stated that the vehicle left the station in this condition. I email the company various times with my concerns and they sent me a refund of $30 euros for tolls. In January I get an email with a statement of the damages. I have never delt with a company like this in my life!
A. This company makes you sign the car condition paperwork before you even leave their office.
B. They wait until they think you do not have proof and only send the paperwork that you sign at the kiosk.
C. They only gave me the upgrade because they saw I was a woman traveling with two children so they could get away with charging me for the damages.
4 years ago
Lani Pittsboro, NC
I give them a BIG ZERO NO STARS!!!! As the guy explains below about his experience in Denver. It’s definitely a bait & switch! I booked in January for $280 for a Mercedes 3LA. Told us they didn’t have one so the guy acts like he is trying very hard to find us a car that is close for the same price. We end up with a BMW X3 for $800, then we are on the road going through tolls and it says to pay tolls go
Online to rental car website because they don’t allow customer to pay the toll online. Call the customer service line. Oh you need to pay $76 for unlimited tolls. No one told us anything about this at the car rental area. We get to the drop off in San Francisco at 3:45am to drop off the car. The shuttle takes us to the “Air Train” instead of the terminal to catch our flight. We take the train, escalator and two elevators before we get to the Terminal. What is this???!!!! Not service !! We asked someone if cars or rental shuttles were allowed to drop off at the terminals and were told yes. The driver was just LAZY!!! I would NEVER RECOMMEND THIS COMPANY!
4 years ago
shoedog27 Irma, WI
If you're wondering what Sixt stands for, it's "Bait and Switch". Rented a car at Denver 6-22-19. First of all it's not near most "real" rental car company locations at DIA, but way off property. Secondly when we get there, there's a pretty long line. Not that big a deal except line isn't moving. Several people in line complain at the time it's taking. When we finally get to counter, we learn why it took so long. Every customer at counter, including us, are being told the car they thought they had rented was not available. We were told they only had one model left in that class. They vehicle clearly wasn't the same class as what we thought we had booked. The agent immediately goes into hard sell about how she could upgrade us into the next class. They also inform me that my if my wife will be driving they need to charge an extra $90. Avis, Budget and Enterprise do not charge for this. In total frustration, I demand a refund. They inform me that since I prepaid the reservation, no refund can be provided. So what initially was supposed to cost $500 ended up costing $788. AVOID THIS COMPANY AT ALL COSTS! THEY ARE CROOKS!
4 years ago
Brennan Dallas, TX
This was an absolute horrible experience. Upon arriving it looked like a "fun" company to rent a vehicle from. They had bright lights, great music playing and vibrant colors at their on the walls and desks. That doesn't make up for the complete lack of customer service. Not a single employee acknowledged us when we walked in to rent a vehicle from them. When we tried to ask for assistance we were met with disgust, a bad attitude and annoyed looks from the ALL of the staff. It was as if we were bothering them for wanting to rent a car from their company. the staff was much more interested in checking their phones and talking amongst themselves. When an employee finally decided to help us their was complete lack of professionalism or manners in general. It was as if I was booking a rental car with a 10 year old child. They were not polite, courteous, or friendly. It was an awful experience. We were already wanting to leave but we figured if we are here let's just get the car and leave. The deciding factor for us to leave was when they told us we could not drive our "unlimited mile rental" outside of a VERY small region or we will accrue a $.50/mile charge on TOP of the rental price. I do NOT recommend this company purely based on their lack of customer service, let alone their rental restrictions.
4 years ago
Tasha Bridgeport, CT
On June 19th I arrived to Sixt to pick up my prepaid rental upon arrival I walked up to Sahar (which she also told me that that was not her name on the name tag when it was SMH) who proceeded to to tell that I was there to pick up a pre paid reservation I was asked for the card I paid with it and unfortunately I did not have the card with me due to a an incident that I encountered the day before so I explained the situation to Sahar who did not care had an attitude and mocked me and explained to me that she was not going to help me anymore. So stood there for 5 mins and asked her to get me a manager she stated that she called them and I said I did not see you pick up the phone she said she pushed a button on the computer. Then 50 mins I’m still waiting for a manager I asked her where was the manager she said that the manger called her back to say they seen and heard everything through the cameras and they were not going to rent me a car anymore and I said what do you mean she said exactly what I said we not renting you a car and she said the same way I pre paid is the same way I better request my money. She then called security who came up and asked Raymond the agent if everything was okay he said yes there was no issue. When I thought she was on the phone with the manager she was actually on the phone with security.
I became very upset and called customer service line who explained to me that I needed to pay for the price of rental again with the deposit on new card and to go to another to get my rental.
So I ended up being assisted by Raymond who was extremely helpful did not give me any issues hit me in my rental within 5 mins.
Unfortunately I will not rent from Sixt ever again even one person (Raymond) made it better for me
I still wouldn’t because of Sahar.
Sahar should not be there assisting people if she is going to lie on customers who are always supposed to be right.
4 years ago
Lauren Whiting Le Roy, NY
If I could give lower than 1 star, I would. This is the worst company I have EVER dealt with. Horrible customer service. They blamed US for things that were broken on their car. The cigarette lighter/adapter did not work so our GPS died within 10 minutes of having the car. We had tours and things to be on so could not go back and return. We then had to buy a data package for the GPS and they wouldn't refund us anything. Then, the car wouldn't start one day and they blamed us and made us pay for the service mechanic. Absolutely horrible. Will NEVER EVER UES AGAIN! AVOID!!!! You will not save money with them at all by the end of your rental because they charge for everything.
4 years ago
Samira
Horrible horrible experience. I booked with them through Expedia to rent a car while I travelled to Corfu, Greece. When I got there, they wouldn't allow me to collect the car as they did not understand my licence from Barbados, however they told me I was able to receive a refund. I was able to rent a car from every other car rental company in Corfu that I contacted.
When I returned from my trip, the company denied my refund due to their 'policy' although it was no fault of my own that they wouldn't allow me to rent with them. Stole my money and horrible customer service would not recommend this company to anyone.
4 years ago
A Geddes
Only Giving this company a 1 star rating as there is nothing lower available!! Went to collect my hire car from Manchester Airport branch UK. Sixt assistant requested driving licence & two proof of address letters. Said I would email them two electronic bank statements with addresses on them. Was then told only paper copies accepted, at no where in the terms & conditions does it state only paper copies accepted. The assistant thought this was highly amusing & could only laugh rather than give any help or solutions. Decided to call Sixt reservation phone number & ask for the rental requirements, was informed electronic copies are sufficient. Still the assistant wouldn't allow me to collect the car. Was then informed by the reservation team to just cancel the booking & then claim it back by using the email address provided. I did all this & then heard no response back from sixt customer services. The only time they contacted me was when I got my credit card company involved. over 9 months later down the line I have now received a letter from a German debt collector company on behalf of Sixt rent a car, claiming I now owe them over 600 euros.
The only good experience about this whole process was the customer service provided by Europcar, by being able to supply me with a car within short notice.
4 years ago
Carrie Marionville, MO
This car rental company is horrible. I have multiple complaints concerning their after hour availability and customer service. I reserved a car for my vacation in West Palm Beach. My flight was due to arrive at 10:30 PM but was delayed until after midnight. When I learned that my flight was delayed I attempted to contact them to make arrangements but was unable to reach anyone directly to discuss my problem. The number listed on the website would cut me off when I tried to select the correct extension. Finally I pressed another extension just to speak to anyone and they said "They close at midnight" and hung up on me. The Kia that we rented was a nice vehicle. We have private car insurance so I decided not to get their expensive protection plan.
After our vacation we dropped the car off at the sixt rental at 0200 and the their van took us back to the airport. The driver looked over the car and noted that it was fine. 2 weeks later SIXT mails me a damage report claiming that the car had been wrecked. In the letter they provided no information concerning the type of damage. The car had been will cared for and was returned to them without any new damage. I again attempted to contact anyone to inquire and the message selection cuts me off. How do you take care of this?
4 years ago
robin bohbot Dallas, TX
Bait and Switch - Horrible! What company doesn't disclose that there are geographical restrictions when renting a car? My daughter and I planned a trip to the Rocky Mountains and Yellowstone - there was nothing on the website when we made our reservation asking where we would be traveling or disclosing anything about geographical restrictions. We prepaid the reservation and were told, only upon picking up the car, that we couldn't drive past Colorado?? And they would not refund the car rental since it had been prepaid. I had to rent another car for that portion of our trip - so I had to pay for two rental cars (we left the Sixt car at the Hertz rental because we were afraid of the .50 cent per mile penalty). Sixt - if you keep hiding information from your customers you'll soon be out of business. BUYER BEWARE! Stay away!
4 years ago
lawrence nuss Baton Rouge, LA
RENTERS BEWARE OF THIS SCAM BY SIXT!!!!Rented a vehicle from LAX in Dec 2018 and within a day the low tire pressure light came on. I returned the vehicle for an exchange which they were nice enough to upgrade my vehicle. But no one inspected my vehicle at the time of my exchange and nothing was mentioned when I return my vehicle at the end of my trip. Months later I got a bill in the mail for over $250 plus a $50 admin fee to replace the tire. I requested the last five rental return reports to make sure this problem was not noted on a previous rental. Sixt said they could not because it contained private information of previous renters. Without that information, I contended that I could not be sure it was something reported before I rented the car and they just overinflated the tire to get the rental out of the door. This company, who had a stellar reputation, is sticking it's customers with a bait and switch, offering unbelievable rates, then months later sending you an uncontestable bill for an undocumented repair. DO NOT RENT FROM SIXT UNLESS YOU WANT THIS TO HAPPEN T YOU! For a person who travels 10+ times a year I rent cars often but it won't be from SIXT an longer! SIXT RENTERS BEWARE!!!
4 years ago
Navaneeth Nagendra Port Orange, FL
Have been renting cars from a while now but haven’t experienced such a pathetic response from Sixt Rent A Car. It was all exciting to rent a premium car from ATL after so much of formalities in the procedure. I totally understand the availability of the car to what I had actually booked for. Finally with all the bargain, I ended up getting one with lower tyre pressure which was not been checked before backing up at the parking. I had to wait for like a gazillion minutes before they could fix the issue. I did ask for an exchange, but all I got was a cold answer. I ended up taking the vehicle. Over the time the vehicle would wobble and I’d to drive to every gas station to fill up the air. I did call up customer service for the change in car throughout my trip. Finally, I decided to drop the car off and booked the flight tickets to return back home. I had my family with me and I didn’t want to take risk on the road.
4 years ago
Lisa/ Goran Forss Temecula, CA
BEWARE!!! SCAM TO EXTORT MONEY ON DAMAGE CLAIMS!!
I wish I would have read reviews BEFORE we thought we received a good deal on a car!! They were convenient because their office was in our hotel in Dallas otherwise we would have went with National where we have Elite level but that was too far away to pick up the car.. I will change my review of the hotel next just because of their affiliation with this company in their lobby and we are the highest level with Marriot.
We rented a car and after waiting 30 minutes with only ONE person in front of us ( even they were fuming ). There were 2 people behind the wall and you can hear them talking. Once we finally got their attention only 1 came out to help. Finally another came out and he just worked on his computer. I asked if he could help us and he said he is working on something and as soon as he is done, he would help! What the heck?? 30 minutes later, he never helped and the girl we got was Lazy with a couple L!! Every change she made ( because she made so many errors) we had to wait and the last 2, I just made the changes my self and made her and I initial the change. Finally almost 55 minutes later, we wait for our car.
Got the car and was so appalled about how dirty and scratched up it was that I went back in and showed her pictures. She said "no problem, she would make note"...I should have known better based on my initial experience. I only pray they have cameras in that office so when we take action, they will have to produce the cameras and conversation!!!!
They came back to us weeks later and billed us for a chip in the window that is right on top of the registration sticker... Based on the previous reviews, I am convinced they leave these cars so dirty so you will not see all the scratches, dents & dings so that when you get back, they clean it really good and go over it with a fine tooth comb to extort money from you! That is what they did with us for sure!
Here is the good thing. I took a bunch of pictures of the condition of the car and the license plate and took it in to show her so I still had those. They don't care though.....they did this on purpose now I am sure and if subpeoned... I wonder if they go after person that rents that same car for that same tiny window chip that is impossible to see because it right on top of the sticker especially since they leave the cars so dirty for everyone it seems ( based on reviews here).
When something seems to be too Good to Be True....IT IS... I would not even think about renting from this company in the future.
And It will be interesting to see the the customer service person respond with the same comment he/she leaves on every review on Yelp .... Don't bother though, I don't believe you will check on anything. and by the way...you keep asking the reviewer to send you the rental agreement and you will look it over... You work there and YOU have a copy!! You are only responding because Yelp encourages the company to respond so your response time is good...you are doing NOTHING to help! Just don't bother!
4 years ago
Brittany Buckner Allen, TX
This is a terrible company. DON'T EVER USE THEM! I booked a car with them through Priceline and was provided with an itinerary clearly indicating free cancellation. There was no fine print and I've looked through everything I was provided with and there is nothing to indicate that I will be charged for cancellation but when I called in six months in advance I went through their difficult automated phone system multiple times before finally getting in touch with impolite customer service reps who repeatedly informed me that I would be charged in order to cancel my reservation. They were extremely unhelpful and rude and refused to honor the free cancellation I had documented from them. THIS COMPANY CAN'T BE TRUSTED!!!
4 years ago
Don Hummel Tucson, AZ
I recently rented a Sixt car in Milan and dropped it off at Malpensa airport. I am a frequent user of rental cars and this was my first experience with Sixt . . . and my last. When I returned the car, I filled it full of fuel just before arriving to the drop off point. The check out at the Sixt drop off point was uneventful and fast and the drop-off representative from Sixt said "everything looks just fine," presented me with an iPad signature page to sign that I had dropped off the car and said the invoice would be mailed to me within a few days. I received the invoice a few days later with a charge of 62 Euros for fuel. I wrote them back explaining that the car was returned full of fuel, but then they presented me with an electronic drop off report that showed the fuel at 4/8 full and my signature at the bottom. This was the first time I had seen this report as they only present you with a signature page when you drop it off. I wrote them back explaining that this must be an error, I had not seen this report and that they should check with their own personnel to confirm that they did not have to refuel my rental car. They simply sent me a reply back saying they would not adjust my invoice and a copy of their terms and conditions.
This is a typical rental car company SCAM that you would expect from a fly-by-night rental car agency. I thought Sixt was better than that but I was obviously wrong! My advice - AVOID SIXT!!
4 years ago
angie neal Green Bay, WI
Terrible customer service. Couldn't pay online due to "issues with their sytsem" so had to pay at counter. When invoice was billed, they pulled DOUBLE what was agreed upon. Had have my husband call to give permission for me to settle the bill (even though we're married!), and have vehicle fuel fee of $200 removed. Customer service hung up on me at end of call. NEVER AGAIN
4 years ago
