Sixt Rent A Car
Filter by:
Sort by:
Rajat Sood Sugar Land, TX
This is regarding a rental from the Nice airport in France 14-16th June.
I have been renting cars frequently for the past 35 years and have traveled the world over on work or vacation.
This is the worst rental car company I have ever used and will never use them again.
I received a car that had so many scratches that I just drove it out on trust. The car was rented for 2 days and was in a hotel parking for most part.
On returning the car, I was show a small scratch and told I was responsible. I now get a bill for 451 Euros. So ridiculous.
So renters be aware - they are crooks and please take pictures of your car even in a dark garage as you will end up paying for something you did not do.
1 year ago
Dustin Lerkins Orlando, FL
Very flexible qnd Understanding. Out of a very difficult situation they resolved our dispute without ajy concerns for their bottom line and only concern for my satisfaction.
1 year ago
Luis Nokesville, VA
I reserved a car online at Sixt.com on 04/25/2022 and I pre-paid the rental amount. When I picked up the vehicle on 4/30/2022 at the Miami Airport, the Sixt network system was down. I received a hand written rental agreement contract and all additional protection packages and other services were declined. There was no indication that there would be an additional charge. I returned the vehicle on 05/04/2022 as expected with no issues noted. On 05/31/2022, I received a revised invoice with an additional charge of $24.15 applied to my rental agreement. I reached out to the Sixt customer service and none of the several representatives I communicated with were helpful in resolving the issue. They state that I agreed to the additional charge, but they are not able to provide me with a copy of the rental agreement that I signed agreeing to the additional charge. The latest customer service representative said that "The Airport requires that all car rental companies servicing that airport to collect this fee. The money collected is used to pay for new car rental facilities." The money is not the issue, but is the principle and their unfair pricing practices. As a result, I will never rent another vehicle from Sixt. They have lost a customer for life and I will never recommend Sixt to anyone. Additionally, I will be implementing a company wide policy to ensure no employee uses Sixt to rent a vehicle for official company business.
1 year ago
sbazar00 Modesto, CA
Absolutely terrible company. They scammed my sister and I out of $3,700 for a $1,400 rental agreement for one day. They showed us no contract but supposedly signed us up to pay extra for kilometers even though we set a destination and were quoted a price for a trip from Nice to Amsterdam at $1,400 with a $300 deposit that we would get back. We have called and called and were given fake numbers and BS responses that addressed no problem we had. It seems like the employees are told to help as little as possible and to never file any of our complaints. One out of the at least 7 different employees we spoke to was sympathetic and at least tried to transfer us to a superior. This is a pathetic company that scams young people out of their money. They took the excess $2,300 out of my sisters account, draining it while we were halfway across the world from our home, and did this 2 days after the initial and agreed upon charge. Thieves. This is disgusting and cannot stand. We are still trying to be refunded but the company has refused us. Never, ever rent a car from Síxt. What a gross treatment of innocent and paying customers. I have never been so poorly treated by such a large company with so many employees. Absolute criminals. If you work for Sixt and consider yourself to be a decent human being, I would suggest that you look into a different job. What an immoral place to work, I hope everyone chooses a different company to give their business to. You likely will be scammed and stolen from with Síxt, just as we were.
1 year ago
Max Sparks, NV
I rented a Sixt car in Chicago IL. I had it out for around 2.5 hours and returned it to their garage, tank full, put the keys in the bin. Four days later I got an update to my prepaid invoice that there was an additional $12.50 charge for "Flex late return." Excuse me, I had the car 2.5 hours and actually returned it around 3 hours before I said I would. This was my first and last Sixt rental. I should have read the reviews. Sixt dings customers with unwarranted fees thinking that this is how the company can stay afloat, but rapidly they will find that pissing off customers is a sure way to tank the company. And a note to Best Company, how can Sixt has an average 1.4 star customer review and an overall score of 3.5? You're offering a 5-point and a 10-point rating scale in one line. ConFUSING.
1 year ago
Zach Robins East Greenwich, RI
Wish I'd done a little more research. I've done budget friendly rentals but nothing has ever been as back as this place. They change our car tier for the same cost, didn't explain their toll road policy and have absolutely no way to be contacted. We ended up wasting half a day driving back to make sure we weren't going to be getting extra toll charged and they admitted that they're system is broken. Asked to talk to a manager because we had burned gas and a day out of our vacation but the worker pretended to go get him and then right back to work. We left to salvage our day and we'll need to talk to them when we return. I've never been a let me speak to your manager or I want a discount guy, but I feel so exploited by this place.
1 year ago
Pierre Home-Douglas Pointe-Claire, QC
Horrible. I was told I would be charged 1377 Euros for my car rental from Florence airport for two weeks. They provided no documentation when I picked up the car. When I took it back I asked for a receipt of what my credit car would be charged and the woman at the counter said she couldn't do it right then and that I would have to wait 15 minutes or so. I had a flight to catch so I left. Four days later, after i got home, I got the bill on my credit card--more than 3000 Euros!! I wrote to them and they replied with a bunch of falsehoods, claiming we had two additional driver (we had only one), that we got an upgrade (when I showed up in Florence they gave me the keys to the car with no discussion about an upgrade) and that I had returned the car with an empty gas tank. But the woman at the rental counter had advised me to do this saying I should pay for a full tank when I rented it and then I could return it empty--it was better for me that way. So I agreed. Don't deal with these people!
1 year ago
Edward W Midland, MI
We arrived at LAX and didn't know how to get to the Sixt location. I tried to call, but "all phones are currently unavailable." No email for help. I found a text number and asked how to get to the location. I was texted that our 1230pm reservation would now be 230pm. Not wanting to sit for another two hours at LAX, I asked if they had another vehicle that would be ready sooner. I was texted they had no way of looking up info on available cars. I asked for a refund, but have never received any refund as of today. I called another rental company - A**** (rhymes with dynamo) - and was sitting in a mini van within 20 minutes. Save your self a headache and rent from another company.
1 year ago
S. Palmer GA
I was quoted one price and ended up with$200 more of hidden charges! I feel scammed. I get the car and it reeks of fresh cigarette smoke. I have asthma and I'm pregnant and my mother is elderly. We should not have to inhale this. I go back to let them know and they said this was the last car they had left. It's been a long day of traveling and we're exhausted. The car is NASTY. I'm meaning FILTHY INSIDE. There are stains on all the seats and something wet in the backseat as though someone spilled something.The outside of the car has minor damage and need a wash. Honestly I could just breakdown and cry right now. I don't have any other means of transportation to my hotel so I had to leave with this bucket of a car that I'm paying top dollar for. Driving this car is just as bad. It's a rough ride and I was just praying it wouldn't stop on me. I've rented from other dealers without problems. Sixt by far is the worst experience I've ever had! I wouldn't wish this experience on anyone.
1 year ago
Shirley Pierce Denver, CO
I had a terrible experience overall. The desk checkout was terrible, got a really scratched up vehicle with CA tags for a NC rental, which tire was near flat daily. Someone in the Dallas location, copied and pasted my contract at Dallas and shocked me with a huge amount on my card, it was reversed, but what a messed up situation. Now Im getting a claim going saying I scratched the car ! it had such a long list of scratches when I got it ! never again !!!! !
1 year ago Edited April 27, 2022
Banana Omg Janesville, WI
Iniitial thought was great seeing that there was no line at airport and we quickly were able to leave for our vacation. Agent Ryan told us our reserved car was too small and we would need a bigger vehicle. Agent told my husband that he could upgrade us for less than the reservation with a "family discount" of $60 per day. He also explained that the upgraded fees would be refunded upon returning the car. Then we received a charge of $1600 for the week.
Upon reporting this scam, customer service only refunded $300. Then I was told there was nothing more they could do. Shady company...no wonder no one was there to rent cars with them at the airport. My husband even tipped Ryan as he thought he was so nice and helpful. What a scam.
2 years ago
Anni Shabannia Tirana, TR
This is a rip off company. Be aware and NOT rent from them. I already did the mistake and i will sue the for sure. After i rented the car with a extremely high price comparing to their competitors, i wasnt even told that i had to pay extra if my husband would drive, i just found put when i saw the invoice. After that, i left a guarantee of 300€, and when i took the car back i was told that it was ok and i would have my guarantee back in my card right away. After i arrive home, i recieve an email claiming that i had damaged the car. Luckily i took a video before i took the car that showed tha the scratches were already there when i got it, otherwise they would have taken the 300€. A month later, without notice, they took 39€ from my credit card supposely as comission to pay a fine that i never recieved. They keep sending invoices for this 39€ eventhough they already took it for a fine that never existed. Be aware and do not leave them your credit card details or they will keep taking money from you.
2 years ago
Ken Jackman Grand Junction, CO
During the pandemic of March 2020, Sixt was the worst company to deal with for our cancelled golf outing We will never use them again!!! We had prepaid our fees, and then the country shut down due to the pandemic.. All the other businesses that we had paid ahead of time, gladly refunded our money. This included hotels and golf courses. I was on the phone to Sixt several times, but they said they were sticking to their prepaid refund policy. We received a partial refund and the rest in credits. We will never be able to use them. Other companies had tough refund policies as well, but because of the pandemic where we were forced to cancel, they all stepped up….
2 years ago Edited March 21, 2022
Kevin Dixon New York, NY
Worst car rental experience of my entire life bar none. As many other reviewers have stated, a reservation is not a promise of a car. I waited over an hour at the counter for them to track down a car, any car. Fortunately I was the first one at the counter, because there were several people behind me who presumably waited much longer. Once I finally received a car, the low tire pressure light came on about 10 miles down the road. I filled it to the manufacturers recommended air pressure, and made it about another 10 miles before the light came on again. I check the tires closer, and they are nearly bare of treads. Start driving the car back and the tire blows. I call customer service and they tell me "No problem, get the tire replaced and save the receipt for a full reimbursement". Now that the cars been returned, they refuse to reimburse me, and refuse to respond with anything other than a copy/paste message that they are not responsible for the damage. I have been trying to work with customer service for days now, and they're a complete dead end. I see that Sixt likes to reply to these reviews and act like they're going to fix it, but rest assured if this review is still up they havent fixed anything.
2 years ago
Robin Alexander Smithfield, VA
In November 2021 We rented a luxury car at the Tampa International Airport from SIXT for 5 days. On the 4th day a rock hit the windshield on the interstate and cracked it. I called to report the incident and discovered that the young man did not add on the insurance we requested. After returning the car I filled out an incident report and left my personal insurance information. Today I received a bill from a COLLECTION AGENCY. Sixt never contacted me prior to this at all, which is extremely UNPPROFESSIONAL. They could have called or sent a bill directly to me. Lesson learned, when you rent an expensive car check your paper work, after discussing the benefits of the extra insurance it was not actually added on. Was it an oversight or incompetence? I just sent the $2000 payment for the windshield. I probably wouldn’t be upset if it was something I had done, but this was something out of anyone’s control and just turning it over to a collection agency instead of sending a bill first is just bad business. Thanks SIXT I’ll be sure to tell everyone I can about how you treat your customers!
2 years ago
Ghada Ibrahim Toronto, ON
The worst customer service. Rude employees. Fake rentals because you book and pay online, You call the location to confirm the rental will be ready then you you arrive and they tell you that there is no available vehicle for you once you arrive. The supervisor is rude, condescending and tells you that the bottom line is that your online confirmation number and the call you made to confirm the pick up doesn’t guarantee your booking is real. I took a taxi to get to the airport to pick up the rental and I was told nothing is available. The supervisor was completely inappropriate and condescending telling me company policies that don’t apply to me just to divert the conversation. Please use other companies to rent. This was one terrible experience.
2 years ago
Andrea Karina Gonzalez Miami, FL
I’m very dissatisfied with my first experience at Sixt. Not only did we receive a downgrade after booking for an SUV (we received a compact car) and the fee was not adjusted to reflect this downgrade. When trying to extend for an additional week we were provided with the same fee. Customer service was very unsatisfactory. Initially spoke to Kayla a representative at the call center who was very short and not only hung up the phone several times and was reluctant to transfer us to the supervisor. Then spoke to the “supervisor” Marsia Who sounded just like that first representative who did not provide a solution.
2 years ago
Byron Panta Fontana, CA
malicious charge!!!
after return the car, I got $150 deep clean charge. I know how I returned the car, It was very clear, I even clear my foots before going back. first time the Customer Service Department quote branch manager at our Fort Lauderdale Int Airport location said <>. after I deny, the FLL branch manager emailed me said :"As per our company's policy a special cleaning charge is charged when there is an excessive dirt and or sand as well as smoke fee, pet dander as well a range of other issues .", however, the email font even does not match. I was assuming just copy and paste. When I ask :"since I paid the deep clean, give me details which include where the car washed, who washed it, the date, time". they reply to me: "the matter is closed for us".
2 years ago
Nikolaos Gavrilos Nafplion, 11
We got 3 tickets and paied 120€ to Sixt because of their fault!!! Is that a way to get more money from tourists??? We have rented a car on November the 26th 2021 from Sixt in Florence (in the train station) in order to visit Siena and San Gimignano (moving south not the direction to central Florence). Yesterday i got 3 mails each one informed me that my bank account charged 39€( total 117€). As the email described, this is the fee i have to pay to sixt, about three individuals traffic violations i had made on that day (these are fees to sixt, not the actual ticket). I have sent an email to customer service of Sixt to inform me about the actual violation but got no answer. The violations took place at 10:52, 11:00, and 18:56. So 10:52 is the time we picked up the car and got outside of the parking of the company which is located underneath the train station. 11:00 is the time we passed again outside the exit of the parking because we got wrong turn to exit the train station. 18:56 is the time we have returned the car to the parking. We have followed the instructions of the the lady that gave us the keys, "when you exit you go right otherwise you will get a fine" and on the way back we drive to location the company indicated to us.
So after a brief research i found that the company's parking is located inside the ZTL (RESTRICTED TRAFFIC ZONE) of Florence. So i assume that is the reason i got 3 tickets. How is that possible to get a fine for driving inside that zone, when the actual parking of the company is located in the ZTL?! And on the top of that they charged me to handle the fine, the company is responsible for???? When they have a client, don't they have to register that his vehicle is going to move inside the ZTL in order to exit the zone?
2 years ago
martin joseph Cathedral City, CA
This is the worst car I have ever rented. It was filthy inside... all of the seats were stained badly and the car smelled gross. It was dark and late at night when I got the car so I didn't notice until the next day. I called to report this and was just told that they would log my complaint. When I returned it I told the agent who took the car and she just said oh, ok. After expressing my dissatisfaction with the poor condition of the rental (it was filthy and reeked of cigarette smoke) I was then charged and additional $115. Seriously??? This is the customer service you get with Sixt so BE WARE. It's all about money for them
2 years ago
Tia Harr Clearwater, FL
Do not rent from this company! Our original receipt stated $335 (with taxes and fees) as long as the vehicle was returned in the same condition, the same amount of gas and on time. We returned the vehicle on time, in the same condition and a full tank. Three days later we are charged $400 for smoking fee (my fiancé and I do NOT smoke I hate the smell!) and a random $78 for Concession Recovery Fee. We were charged $911 in total! Even without the $478 of extras we still would have been paying $433 which is $100 more than our original charge. We never once smoked in the car. The vehicle was given to us barely cleaned already with a weird smell which we put a vent air freshener in the car trying to help with the scent. I truly regret not going with a well known company even if that meant paying a little more than what I thought we would have been paying
2 years ago
William Hu Brampton, ON
We rented the car in Switzerland - received a very scratched up car and when we expressed our concerns to the agent - I was reassured the car was fine and all the scratches were documented (which did). We did however check all the scratches and they were indeed on the receipt. Upon returning the car, the car was received and ok'ed by the airport employee. 15 hours later we mysteriously received a "damage report“ which claims one of the scratches became "deeper and longer" (in different words but essentially the same thing). We of course reported that the damage wasn't caused by us and it was well documented in the original receipt. We thought everything would be fine but three weeks later, we were asked to pay ~2000 euros. Now I have emailed them (called 10+ times and tried different routes, each time it led to a dead end) and waiting for their response...let's see what they get back to us on. This feels very fraudulent and buyers be aware!!! I've rented in many countries and hundreds of times - first time ever i encounter something like this.
If you encounter situations like this, credit card companies are your best friend - make sure this company doesn't get paid for their scams.
2 years ago
Marc Anderson Eldora, IA
Rented a van in Roatan, Honduras last week. Van’s clutch was burnt up when we received the vehicle, and we contacted their local office with our concerns. They accused us of causing the damage and told us to pay $600 for repairs. The van was in our possession less than 30 minutes.
Local management is a joke. There’s no point in communicating with “Kelvin”, the store manager. He is worthless. We rented a replacement vehicle from another rental company in Roatan, and their employees said Sixt accuses customers of causing damage and attempts to charge repairs to customers regularly.
Avoid these jokers at all cost.
2 years ago
kim .mizuno Dallas, TX
I don't want you to experience what we experienced with SixT. So don't use them.
We rented our first car from SixT in Milan Italy. As our flight slightly delayed, when we went to the counter the agent said the car we reserved was no longer available and offered more expensive rental. We cancelled the contract and walked away. This time we booked a car in Geneva Switzerland. Our flight delayed and exactly the same thing happened. They offered again more expensive one. We rented this time and returned it few days later. They sent invoice for the scratch damage on three tire wheel hubs for over US$1,495.90 which we did not damage. I filed insurance claim at AIG and AIG paid SixT US$ 1285.69. Then I requested SixT to issue a credit for US$ 1285.69. They refused to do so. So I filed dispute with the credit card company. Please don't use SixT and I don't want anyone go through this headache. I believe there is fundamental ethical issue with the corporation.
2 years ago
Vasiliki Lappa Thessaloniki, 54
Unacceptable kept of deposit
I am really disappointed about the renting of a car from sixt company. You require a deposit of 300 euros, and since everything went well you are suppose to return it. I was expecting it back in 4 to 5 working days. Since that didn't happen I called to find out why. The employees lied to me, something I found out later. They told me it was late due to banks policy and days of vacation and it would be returned in 9 days. After 2 weeks I called again, and I was assured again that the amount would be return in a day or two. A month later I called my own bank to find out what happen.
So my bank informed me that the procedure was not made correctly on behalf of sixt company and I have to wait for 25 WORKING DAYS FOR MY DEPOSIT TO BE RETURNED.
It has been a month and a week and still my money are not back. For 50 euros of renting a car, sixt company required a deposit of 300 and I have to wait for more than a month to get it back? And still the employees lied to me on the phone not telling me what have happened. I am an employed and these money are very important to me. I believe that in such cases you should have the desency to speak clear to your customers, apologize and pay indemnity as well. You are not a serious company and people should avoid renting from you.
I was left without any money for the rest of the month because of it. I rented the car from train station Barcelona and the person you helped me was Alvaro. Thanks for destroying my holiday guys.
2 years ago
DJ V Noordwijk aan Zee, ZH
I had my most terrible car rental experience by far at the Sixt Venice airport office. Absolutely terrible. Don't rent here. I had booked through an intermediary. My intermediary had let me know I had CDW insurance. The ladies at the SIxt desk said I did not. They refused to contact the intermediary to solve it. They have a serious attitude problem. After only a few minutes and refusing to solve it they signed me up as a "no-show", which was literally lying, as I was standing at the desk. But it was their way of handling my complaint and caused me to loose my booking and money. That is like stealing from a customer. Complaints at the main Sixt office have not been taken seriously at all. So please people avoid yourself a lot of problems and don't book here.
2 years ago
Roland Chanin-Morris Ierapetra, 92
It appears Sixt's business model is based on scamming the customer. We hired a car in Lisbon Airport and then changed the return location to City Centre (which we were told was free). We were erroneously charged a 20EUR fee for a 'Premium Return Location'. One week later we were hit with a 33EUR charge for a broken plastic fixture in the boot - which we didn't cause - plus a 35EUR damage handling fee. This was despite purchasing full cover and being told we didn't need to check the car as any damage was covered. I appealed this, but my credit card was charged anyway despite Sixt not providing any proof. Awful business practices, I will never contemplate hiring from Sixt again and would thoroughly recommend against anyone else using them.
2 years ago
Tatiana Lazareva Limassol, 02
Sixt/Get your car/Fizzler counter at Paphos airport
Worth rental experience of car rental at Cyprus and at all other coumtries.I haven't credit car but I was ready to place deposit or make payment and than the refund. I booked the small car through QEEQ and it was fully prepaid. Usially the amount of deposit is less than 1K EUR for compact car. The servicer offered me to get a full insurance with the price which was compared for 2 weeks rental and no other compromises. I asked your surname and name for the complaint and also asked to contact with manager of the counter. After calling the aggregator I was ready to pay the full insurance for small car, but she told that they didn't provide the car without credit card because I wanted to comliant. It was so unusial to met so unfriendly staff at rental car companies .
As a result I rented car at the neithbour counter and got only positive emotions and excellent service. I spent about one hour for get a car and I hope that the aggregator refund me full payment because It wasn't provided. I rented at Sixt in London, New York and other cities but never have such problems with the debit card and so unfriendly service
2 years ago
Brian Bauer Buda, TX
Hi all, most of you that know me well, know that I never do this...but in our recent visit to Phoenix, we rented a car from Sixt, and we'll...I would like to share my experience in order to spare the rest of you:
What started out as what could have been my best rental experience ever, unfortunately ended up being my worst! Checked in and got a "free" upgrade. Went to get in the car and noticed some mild damage on rear bumper and the facia missing from one of the vents, but otherwise all seemed nice..
didn't think to go as far as inspecting for chips in the windshield and photographing them! There was no attendant around to walk around with it even discuss the things noted. Went ahead and left in the car. Enjoyed the vehicle for 2 nights and returned it....in a massive line of cars early in the morning. Of course, again there was no attendant around. Didn't dare to leave the keys in the car, so looked for an attendant or drop box. Found a drop box at the front of all the cars and went ahead and dropped the key in and headed inside to get to our flights. After returning home, I received a notice from Sixt that they were charging me for damage done to the car i.e. chips in the windshield. Nothing ever hit the window while I had the car. Then a couple days later, I received another notice: they were claiming I lost the key. Then finally a bill...$225.60 of which most of was for "loss of use." Assuming they didn't think to look in the KEY DROP BOX for the key! Absolutely rediculous. I will never again rent from them. Beware!!!!!
2 years ago
sharlene P New York, NY
We were robbed (gun pointed at us) at Sixt car rental yet we have not received any clarification nor updates from Sixt to show that they take responsibilities for what happened to their customers at their area.
We have been a long-time Sixt customer for years now. This month (October 2021) we rented a BMW X7 in Los Angeles and drove to San Francisco. As always, we would return the car at SFO; but this time the CS rep we talked to said we must return the car at Sixt Car Rental at Mission District, which is known to have the highest crime rate.
We arrived around 4:30pm, parked at the lot right beside the entrance door and got off our car, when a dark silver sedan car stopped in the middle of the street, right in front of the entrance gate.
2 young “black” men in grey hoodies and black vest ran out to us and pointed guns on our heads.
There were 3 of us — me, my mom, and my dad.
My mom was in the car, my dad opening the trunk when they approached him, while I just got off the right back door of the car.
With two guns pointed at him, my dad calmly handed his expensive watch, and the second guy turned to me with his gun, demanding for my little backpack.
Thank God, the car behind their car honked (since they were blocking the road) and the two guys dashed back into their car & ran away.
More than 6 people (who were inside the car rental) witnessed what happened and the police came soon after. After everyone got questioned and we got our case number, the Sixt branch manager finally said we can return our car at the airport (SFO) since the car needs to go there anyway … Excuse me? Now you say we can ?
As a 24 y.o., I am traumatized by what happened and very disappointed with how Sixt handles this matter.
1) Knowing the area’s high crime rate and the frequent robbery that has been happening, why was there not a single security guard or even man at the store?
2) Why make us go to Mission District to return the car, just to allow us to return at the airport later on?
3) Sixt has given us zero updates nor contacted us — do we have to sue Sixt for them to take responsibility of what happened under their jurisdiction?
2 years ago
Mark San Diego, CA
This company is a scam. When weather changed a flight the company wanted to charge $200 fee to change or give credit for one year. I opted for credit. I received an email with confirmation and "Security Code". The email states a year to use the credit. Two months later I tried to make a reservation and the computer gave me an error. When I tried to call it played a COVID unavailable message. I send emails to service unreturned. I finally called new reservations and the guy on the phone said my reservation was a now show and hung up the phone on me. This company is a complete sham. DO NOT USE!!! BUYER BEWARE!!!
2 years ago
Maria del Mar Fierros Huixquilucan, MEX
I rented a car from sixt at the San Antonio Airport, returned it 4 days after and I never got my deposit back, I made the claim through their deficient customer service and never got either a response or my money back. On July still nothing and one day I wake up with the news that they made a temporary hold of my funds for 590 USD, my bank prevented the fraudulent charge, and now on September, they've effectively charged me again for another $590, made a temporary hold of my funds for another $590!!!! This matter will be at my lawyers desk in the morning, please beware who you're dealing with, you've been warned....
2 years ago
Jewdyer Osborne Brooklyn, NY
Rented a car from this agency and was quoted a price for the rental. I receive the bill and see that it is much more than I was quoted. I called sixth on numerous occasions to be promised calls and emails back from customer service. The correspondence from them never happened. At this point this shady rental company can have the money they stole. Ill.never use thos crappy company ever again and I will make sure that I alert all of my friends to leave this company alone. It's pretty bad when an employee in their corporate office tells me that there are only 2 people in their customer service department and that it takes weeks to get back to a customer.
2 years ago
David Yu Berlin, BE
Sixt KNOWINGLY rented me a faulty car!!
I had previously left a 5-star review, but when things go wrong, you get nothing from Sixt customer service.
Here's what happened: I rented a car to pick up my partner from Poland at the end of summer vacation. I did the standard check of the car to make sure there are no problems. On my drive I found that the previous driver dropped his wallet in the car and was able to connect to the previous driver to plan to return his wallet once I return to Berlin.
When I got to Poland and the first time my partner sat in the passenger seat, we learned that the extremely loud seat belt alarm would go off even when the seat belt is fastened. This meant the passenger seat is useless and it's not something I could possibly have learned from inspecting the car when I picked it up, because the car would have to be moving for the alarm to go off. I contacted Sixt right away. No response.
This meant my partner had to sit uncomfortably in the back and we couldn't bring back all the luggage and had to leave some at the parents'.
The worst thing is, the previous driver who dropped his wallet returned the car within 5 minutes of renting this car because of this problem, and probably no more than 30 minutes before I picked up the car, so Sixt KNEW full well this was a faulty car and didn't inform me that I was picking up a faulty car.
I contacted customer service again after returning the car, but have gotten no reply. I will unfortunately have to take it up with my credit card company.
Really disappointed with the dishonesty and the lack of customer support.
2 years ago
Nick Nashville, TN
FRAUDULENT Business practices!!! Terrible experience with Sixt. I pre-booked a BMW X3 in Minneapolis through a 3rd party booking site for $964. Upon arriving at the airport Sixt’s estimated price was nearly $300 under the voucher paid amount so they immediately try to give me a much more expensive vehicle to match the voucher and avoid a refund. The shady salesman antic isn’t what triggered me to write this review though.
After renting the X3 and returning it unharmed I received a rental receipt that included the rental amount and tax breakdowns. This came in around $833 total. Cool, so I’ll get a refund right because this is less then the prepaid amount? RIGHT!?? No. A week later I get the final invoice through email for over $1000. The rental amount was the same as the original rental receipt but in place of the original tax bill, the invoice had a line item titled “Voucher Differnz” for nearly the exact amount of tax value that was listed on the previous rental receipt. Then they totaled the Rental Amount and the “Voucher Differnz” line item to $833 and charged taxes again off the “new” subtotal.
You can’t call them because they’ve used Covid as an excuse to disable their phone system. I sent 5 emails to the advised customer support email address. This morning I finally get a response back and this is the email word for word.
“ Please accept our apology for the delay in response.
All prices are net prices. State, federal and local taxes apply to all rentals.
*Local renters are defined as renters who pick up a rental vehicle in the state of their residence as identified by the address on their driver's license.
Thank you for your understanding and we hope you have a great day.”
Clearly someone read my emails and took the time to investigate the matter. Great customer service Sixt, I especially enjoyed the fun inapplicable definition of a local renter and the restatement that taxes are charged on rentals. Really great insight. I look forward to next month’s reply with equal excitement that you won’t own your mistake and provide another thrilling, useless tidbit. “All rentals are subject to rental charges.”
My only current recourse is to dispute the difference charged to my credit card of ~$50 and complain to the 3rd party booking site for hosting such a fraudulent company. I’d love to see an internal breakout of Sixt’s income statement, specially income from “Voucher Differnz”.
2 years ago
Allison Hubbard Tempe, AZ
I went on a trip to Nice, France. While there I rented a car from Sixt Rent A Car located at the Nice Airport. I prepaid $574 to have the car for 48 hours.
The contract has 500 km included and additional km are charged at around $1.50/km. Two days after I returned the car (on time) I received an invoice for $13,919.59 stating I drove a total of 5,865 km. For my Americans that's 3,644 miles. Driving from California to Florida is only 2,706.4 miles. We'd have to drive 75 mph with no breaks for the entire 48 hour rental period to even accomplish that distance. We'd have to drive the entire border of France 1 and a 1/2 times. My wife emailed twice when the charge was pending on our account. Once the charge posted I called their corporate line and was told their customer service phone line was down and to email. I sent an email as directed. We've received no response to any emails. I had to dispute with my credit card company.
2 years ago
Doug N Urbandale, IA
One star is too good for Sixt.
Bait and switch. At the Nuremburg site, I had a Audi car reserved at a good price through a third party. Get there and they give me a run around. The AUdi came back damaged, you can have this slightly smaller one. Oh no, that one isn't available. I have on left - it is even smaller. We will give you a discounted price. But you didn't have 1 way drop priced in. Bill is $400 on top of the price I paid for the rental. I did have the one way paid for, but they keep you spinning by changing cars and asking you questions and then you pay for it.
This my first and very last time I will used SixT. Maybe a good price to start, but beware, they will take you to the cleaners if they get the chance.
2 years ago
sara m San Francisco, CA
This company is really awful. They claim I scratched two separate rentals (which didn't happen), and I ended up paying an extra $1700 !
I rent cars all the time and have never had a bad experience with another company. I'm writing a review, maybe for the first time ever because of having such a terrible experience. I rented cars from Sixt twice in the last year and both times they claimed I scratched the car and charged me for it. It was basically my word against theirs and I had no choice but to pay it.
The first time I thought maybe it did get scratched and I just didn't realize it, but on the second one I realized this is a total scam! I seriously can't believe what a rip-off this was. So disappointing. So expensive.
2 years ago
Donna Simms Masterson Louisville, KY
Renters beware of accepting a car with prior damages. Even though the so called receipt the agent gives you list the known damages of the vehicle, they will still want you to pay for damages when the car is returned and the receiving crew assesses the car, without your presence. I went back to the agent when I saw the damages and he assured me the receipt listed the damages and all was good, so I took the car against my better judgement. I trusted them. What a stupid thing to do! Their process is to turn the car in without a returning walk through so you can show that the damages were previously done with our receipt listing them. The company does not look into the vehicle history to assess who did the damages they just send you a bill. Don't accept these cars and rely on a receipt to not hold you accountable. Terrible process for the customer!!
2 years ago
Stephen Nelson Nashville, TN
Beware of Fraudulent Damage Claims and Questionable Business Practices
I rented a BMW from Sixt at Orlando International Airport in November 2020. The car was not clean. I removed trash. I returned it better than I received it and turned it over to the representative who indicated there was nothing to do and I departed. Several weeks later, I received an email message falsely accusing me of damaging the vehicle. There was no new damage to the car when I returned it. I disputed the claim hoping they had merely made a mistake. However, despite multiple communications with Sixt, the issue has yet to be resolved and they have not dropped the false claim. Note that Better Business Bureau has recorded 834 complaints against Sixt in the past three years. Note also, Sixt is not BBB accredited. An Internet search yields results of numerous lawsuits against Sixt and numerous unfavorable reviews. If they were willing to properly investigate and resolve the matter satisfactorily, I would give a favorable review. However, their integrity is in question and I now know they cannot be trusted.
2 years ago
Ace Theriot Phillipsburg, NJ
I rented a car with Sixt in Dominican Republic at Santo Domingo (Boca Chica) Airport Location. I, and others in line, felt pressured into purchasing their insurance at a rate much more than that was shown online. If you don’t get their insurance, they take a $2K deposit on your credit card. Their middle insurance on a seven day rental was $300 USD. The car was $250.
On the fifth day of my trip, while traveling through Santiago, a driver slammed into the side of my vehicle making it immobile. I called Sixt via the number on their document and was told they would send a vehicle to pick us up. The vehicle never came forcing me to get a hotel room. The next day, the same thing happened; this time I was told we would have to ride in the tow truck back to Santo Domingo (not where I was staying). I told them I wasn’t staying there and was told there was an exchange vehicle coming. The vehicle never arrived. The next day, I found out how to take a bus to where I was staying as I had been waiting for two days in the same clothing and I had missed my flight home.
I contacted their Corporate Via their website, but they never reached out. It’s been nearly three weeks now. Two weeks after the accident, Sixt called and asked me to bring the keys back to Santo Domingo. I told them I would not. I ended up leaving them with an agent at another of their Sixt counters and had them sign for them.
This Sixt location is shady! I paid for their expensive insurance and they left me stranded. They tried to lie via email saying I refused the exchange car. I asked why do I still have your keys if that’s the case? Why did I have to get a hotel in a place I was unfamiliar with for two nights? Why would I catch a local bus for six hours to get back to my hotel, which I didn’t stay in for two nights.
They then charged me for damage to the tires and side mirror as this apparently isn’t included in their insurance. Fortunately for me my Credit Card Insurance covered it.
Stay away at all costs!!!
2 years ago
Mahria Beachnau Farmington, MI
BEWARE!!!
Go somewhere else to rent your car, ANYWHERE else!!!
They not only have hidden fees but also charge bank accounts extra after car has been returned and give no explanation as to why nor an invoice. Absolutely IMPOSSIBLE to get ahold of anyone through this so-called "company". Seriously save yourself a headache and don't trust them. Zero costumer service because there is no costumer service hotline, email or call center. I have rented through many car companies and I have no idea how this place is even in business and I don't think they will be for long once people start catching on to their multiple scams.
2 years ago
Robert kulda Hemel Hempstead, HRT
In short we booked with Epsom brunch,which was confirmed by email to pick up a Luton van on 21.6. at 8am as we arrived we spotted the sigh" temporarily closed due to pandemic call please this number"so we called but no actual help and someone to talk to, just redirected to other departments or hung up due too large volume of calls 🤔.
And now in details. I sent this message twice but no reply since, instead a doubled invoice.
Please enjoy"Good morning,I'd like to raise a complain and apply for partial refund due to many issues I faced from pick up to return,today at 8am I returned your Luton van at Croydon branch as agreed all the way from Bournemouth.The issues were following 1) my pick up location was at Epsom not Croydon (40 min drive) from my home, when I arrived at Epsom, the brunch was closed due to pandemic and no-one informed us about it in advance,just received a reminder to pick it up at Epsom few days before
2) we managed to get another one at 11am from Croydon brunch making me to return it at 8 am,so I uploaded and unloaded the car in Bournemouth at 11pm when finished making my seller agent to wait for us over 4 hours and I drove back all the way again to return it on time
3) pin on 1 side door securing door roll hinges was missing as tried to open causing me injury on my head as the other side of roll fell down due to this missing security pin, luckily nothing serious happened and I could carry on with uploading and unloading but only with doors halfway shut. Very dangerous and should have been checked regularly.
So all in all bad experience, exhausted,angry and injured, therefore I expect some refund or ideally full refund as it could have ended very badly with that lack of security and negligence unless you want me to take it further, Thank you regards Robert Kulda
2 years ago
Charnise Johnson Chicago, IL
I visited Miami, Fl May 14th, 2021 and had so many issues it was ridiculous. When I arrived at the airport to pick up the car I rented, first they would not take the card I booked with And demanded that I had to use another card to finish the transaction, I did that and I have been getting constant fraudulent charges on both cards every other day! They also didn’t not have the car I booked and forced me to get another car, and then when I got in the car, the cars computer system was malfunctioning! I will never use them ever again! I do not recommend Sixt to nobody! They are horrible rental service that is not honest about the price, and has no order!!
2 years ago
Yandasmom Yandasmom Chicago, IL
I wish l could give them -100 stars because one star is too good for them. I will never rent a vehicle with Sixt ever!!! I had car trouble on my way to Atlanta, in one of their vehicles. The vehicle was shaking, so we were driving at low speeds because we did not feel safe. I call Sixt Indianapolis Airport where l had rented the car and Rochelle said she could not help me and l needed to call customer service. Customer service said that was fine l could go and exchange a vehicle at another Sixt once l got to Atlanta. Easy right, NO, Sixt Indianapolis then called me threatening to charge me a drop off fee of $900 if l did not return the car to Indianapolis. I told them the customer service they had told me to call was glad to change the vehicle and ensure our safety. Sheila/Alice/Stella whatever her name was then told me that Sixt is franchised meaning they operate as individual companies versus a national company. Therefore that car was owned by the Indianapolis Airport Sixt and needed to return there because they would have to find someone to go to Atlanta to pick it up. I asked her why then l was told to call customer service and that so l was required to drive an unsafe car back to Indy, she said yes. She added her boss had drove the car before and it was fine, okay? So what does that have to do with our current problem? IF SIXT IS NOT ONE COMPANY AND THEY ARE ALL DIFFERENT FRANCHISES THEN WHY NOT HAVE DIFFERENT NAMES. This was my first time renting with Sixt and DEFINATELY!!! THE LAST. They taught me a hard lesson JUST STICK TO REPUTABLE car rental places like Budget, Avis, National, Hertz, Enterprise that have been in business forever, they have realized that customer service is important to grow a business a concept Sixt has obviously not mastered. I guess that explains why when l picked up the car, Sixt counter was empty with one or two people yet they were long lines by Avis and Budget. I guess those people learnt a lesson as well before me!!! AND I REPEAT NEVER!!! AGAIN!!! And did l mention they called me twice a day before my rental to find out if l was coming to pick up my PREPAID car!!! Ridiculous...
2 years ago
Paulo Santos Delray Beach, FL
Absolutely horrible experience with SIXT.
First off upon arrival: I prepaid my rent, when claiming the car, they said they needed the card used because they would have to refund and then charge again. I did not have the card with my because my mom booked for me. IT WAS PREPAID AFTER ALL. The card I had with me was not enough to cover the "new charge" with deposit. I was stuck in the airport for more than 2 hours. My mom had to pick me up from Providence to Boston. Total time in the airport, almost 4 hours. When my mom arrived, SIXT did not even honor the price and charged more.
Returning the car: when I full tanked the car, the range showed hundreds of miles more than I got it. Meaning they even gave me the car not fully fueled. On top of that, SIXT charged me for not fueling the to the original "range". So I am penalized for putting more gas? They charged extra. Next they claimed damages to the tires (WTH?) and charged extra again.
My experience with SIXT was horrible. They are absolutely dishonest with their prices and their rental system.
And they dont even have a hotline to complain.
If you look up the reviews from SIXT, it speaks for itself. I gave it a shot and I absolutely regret it. I hope they will reverse the almost 100 dollars extra they charged me. But I doubt it. I have rented with many companies, never have I had this experience until with SIXT. It seems they would rather rip off a customer one time than have them as a repeat customer.
3 years ago
Nicole C Trenton, NJ
If I could give a negative review I would. They ripped us off by renting out and "selling off" all cars in our price range. Forced us to upgrade and CHARGED us for it. They also tried to hit us with a B.S. $250 "cleaning fee" for smoking when we returned it. The car smelled like weed when we picked it up, and the whole week - we had no choice but to keep it because they were already short on cars. They did issue a refund when we complained, but would not refund the mandatory upgrade we were forced to take. It's not our fault that you sold away half of your fleet due to covid, and rented out the car class we reserved. The reservation was made 7 months in advance.
3 years ago
Eileen Pierson Argyle, TX
HORRIBLE - They rip you off - do not rent from them. Here is my story
Sixt - I already contacted your "Customer Service", and their response was just ridiculous. Here are the facts. I rented via Priceline August 2020 and was charged immediately $313.09, which included taxes for a mid size car. When I arrived at Orlando International the lone girl at the booth said "I need your credit card". I know that's a normal practice to cover tolls, etc. even though I had my Sunpass with me. She proceeded to say "this is not the card you booked with". I replied yes I know but my chip is not working and I've yet to receive a new credit card, so I have to use my VISA - because even the swipe will not work". She said "well we don't normally accept this but I'll do it anyway." Really? That was just stupid also. Then she proceeded to ask the usual questions, and one was "do you want additional insurance, damage waiver etc." I said NO - I'm covered by my insurance company and I never take it. Apparently she added it anyway. Did I sign the document without reading every line - YES - because stupidly I assumed, as I have done for years in renting cars, that she did not go ahead and charge me anyway - and it was late at night. My husband was standing with me and verified we did not want the damage insurance, etc. LOOK AT THE TAPE WHICH YOUR EMPLOYEES SAID YOU HAVE ON EVERY TRANSACTION. When I got to the condo I looked at the receipt and was like WHAT??? She went and charged us and on top of that added taxes. We waited until we returned the car and talked to attendant to get this off our card. She said she cannot do it but would put in a complaint ticket about it. Of course she never did. If you look at the bill itself it's very confusing as well. First it says total $562.00, then under Authorization on 1/28/21 - it says $478.91. You charged me an additional $248.91 on my credit card. I submitted to my VISA CHASE to protest the charge. This is really a shame that I imagine you play on all your customers and they don't want to take the time to fight it - but I'm retired and have nothing but time, and I will not put up with it. First I have this post on Facebook - but it will not stop there. I intend to put on Priceline sights, and all reviews of your company unless you credit this charge. I saw complaints about your company, but stupidly booked anyway. FIX THIS.
3 years ago
Jessica Sparkle Morrisville, NC
What a TERRIBLE COMPANY! I am the Admin for a company in Raleigh, NC. I was asked to make a vehicle reservation through SIXT at the Orlando, FL airport location. When I made the reservation, I was required to pay to hold the reservation. I paid $912.62. When my co-worker landed in Orlando he went to pick up his rental car and was told that the driver of the vehicle must be the one paying for the car so he used his credit card and was charged $902.20. both charges went through and showed up on our credit card statements. I immediately was informed and asked to fix the discrepancy. I called on a Friday and was told by customer service that they would do an internal investigation and let me know the outcome. Umm, no. I nearly overpaid a thousand dollars and I'm not waiting around for the internal company so I requested a call back from a manager. They said I'd hear back before end of day. I never did hear back. On Monday I called again, to be told by the reservations team that SIXT is closed on President's Day. Tuesday (this morning) I again called and sat through their excruciating hold music. The representative tells me that the customer service department is the only one that can handle my call needs and they don't open until 9 AM.
FINALLY I call at 9 AM and am told that I cannot do anything; they won't even talk to me because the reservation was put in HIS name and he's the driver. I got pretty pi$$ed off seeing as how my co-worker is on a business trip hence the need for a car rental. I asked to speak with a manager and was told I'd get the same response. I insisted on speaking with a manager. Instead of connecting me, I was placed on hold for 21 minutes before the guy got back on the line and said again that I couldn't do anything because the reservation is in my co-workers name.
We put a stop charge on the card. Never had to do it before.
I looked around online and can see that double charging is a regular thing that SIXT does to people.
TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
3 years ago
James Martin Sault Ste. Marie, MI
If I could give a zero, I would. Long story short, we got caught in the COVID dilemma like so many. My timeshare refunded money/gave credit, our airline did the same. But not sixt. They hit us with a cancellation fee, charged us sales tax on that fee (which I believe is illegal) and then gave me a voucher of my own money in the amount of $124. But even that was a lie; as I went to use it, it was only :$116. But in order to use it, you have to use the "pay later" platform. Of which has a surcharge of, get this, $114. So they have now taken us for $289 and provided NOTHING but hours on hold and a headache. RUN away from this company. I have sent emails and they don't even reply. This company is the most corrupt of any I have seen. Considering their rating on the BBB website is 1.07 on a scale with 1.00 being the lowest and 5.00 being the highest (I've never seen a rating that low in my life). It's probably just as well well we do our business elsewhere and cut our losses. The first thing they taught us in Econ 101 is that 85% of your business is repeat traffic. This company will not survive long. Especially with all the people we have read stories about being charged for "damage", extra drivers, and fees that were never explained but hidden in the fine print. If you do rent from them, make sure it is with a card you have a long history with (they are more likely to fight for a loyal customer) and take close up video of every inch of the car once you put it in the parking lot where you are returning it.
3 years ago Edited September 14, 2021
