Priceline
Is This Your Business?1.5
1.5
LAST UPDATED: May 31st, 2023
Founded in 1997, Priceline is a travel site that helps consumers find and book flights, hotels, rental cars, cruises, and vacation packages. The company has several other brands and subsidiaries under its umbrella in order to help customers receive the best deals on travel accommodations.
Keep reading for details about Priceline, plus read Priceline reviews from real customers.
Top Ranked Companies
The Good
- Family of Brands
- Travel Accommodations
- Navigation
- Hotel Guidebook
Family of Brands
For over 20 years, Priceline has cultivated and evolved its travel booking service to keep travelers coming back as often as possible. The company's family of brands includes Booking.com, Kayak, Agoda.com, Rentalcars.com, and OpenTable, just to name a few. As part of The Priceline Group, Priceline travelers can expect to see results comprised of information from thousands of booking sites.
Travel Accommodations
Priceline seeks to give its customers as much freedom as possible by allowing them to name their preferred price and bid for their trip accommodations. Travelers can book the following through Priceline's platform:
- Hotels
- Flights
- Rental cars
- Vacation packages
- Cruises
Navigation
Priceline has made it so that its platform is easy to navigate, offers some of the best deals in the industry, and gives travelers the "low down" on each vacation and travel package that is offered on its website. Consumers can search for vacation options by destination or star rating in order to quickly find what they are looking for.
Hotel Guidebook
One of the best services offered by Priceline is its hotel guidebook, which helps travelers understand the features and services that they will receive from each hotel that they are considering.
The Bad
Pricing Discrepancies- Limited Foreign Listings
- Travel Insurance Concerns
Pricing Discrepancies
There are some discrepancies in terms of pricing that Priceline customers should be aware of. For instance, resort fees are not included in bidding, which means that even if a customer gets a hotel deal on Priceline, they could be subject to additional resort fees of $25 or more. This obscure part of its terms of services could greatly inflate travel prices for customers who purchase a stay at a hotel or resort.
Limited Foreign Listings
For American consumers looking to travel internationally, Priceline is not the optimum first choice due to its limited offerings for out-of-country accommodations. Priceline's foreign vacation deals are limited to the following destinations:
- Puerto Rico
- The Caribbean
- The Bahamas
- Cancun
Travel Insurance Concerns
While Priceline does offer travel protection, there are some concerns about this feature. For example, the company's travel protection coverage is not available outside of the United States. Although Priceline does a nice job of meeting the needs and interests of those traveling within the U.S., the needs and interests of individuals traveling outside of the country are not covered. Travelers should also be aware that Priceline's travel protection does not cover voluntary trip changes or cancellations.
The Bottom Line
Priceline offers booking for several travel accommodations, including flights, hotels, rental cars, cruises, and vacation bundles. The company also provides effective navigation and a hotel guidebook to help customers quickly find exactly what they are looking for.
However, Priceline's foreign listings are limited and its travel insurance is not available outside of the United States. Additionally, consumers should be aware that they may be subject to additional resort fees not included in their initial bid.
Was this content helpful?
Yes
No
Filter by:
Sort by:
Theolina Dimitrow Vancouver, BC
Priceline is a complete SCAM!!!!!!!
Was in Miami for 2 days and booked a car rental through Priceline. The car rental place said it was mandator in the state of Florida to only use Florida Car Insurance ($150 USD) and on top of that $140 USD "deposit", which they only say is refundable but nowhere in the document does it mention it being refundable. They refused to look at my Canadian Car Insurance.
We left and went straight to Enterprise. No issue with my Canadian Travel Car Insurance. They were amazing. This is why Enterprise is such a big and well trusted name. They follow actual regulations and do not make up laws to take your money!
I immediately called Priceline thinking they would honor me as a customer. Instead they refused to return my money since the agent said "we need to make a profit too". I did not use my booking! I called Priceline a few times and when asked to talk to the manager, we would immediately get disconnected. Every single time!!!!! First time could be a mistake, but every time...
Priceline is a complete SCAMMMMMMM!!!!! Do not use them. They only care about taking your money even if you do not use their service. They do not work with reputable companies. I have never had such a horrible experience with a company like them. I thought by using this platform they would guarantee the overall customer experience. I would never recommend them. Instead make sure you run in the opposite direction.
Also, they have removed the ability for you to add your reviews on Google! How obvious is that!!!!
SCAMMMMMMMMM!
1 week ago
Chris Kinane Allentown, PA
IF I COULD GIVE THEM A NEGATIVE 5 star review I would. In the beginning of March I booked a trip to Florida and canceled the hotel within a week which was good enough to get a full refund. As of today (5/31) I still have not received it. This was the 10th contact (13th if you count the 3 times they hung up on me) since this saga has started. All paperwork for proof of transaction and charges was submitted AND approved by them multiple times. Then today they said that they cannot link this transaction type to the property (EVEN THOUGH THIS WAS APPROVED BY THEM). I will no longer use a company and that DOES NOT SUPPORT OR CARE about their customers. It is a travesty that this is going on for so long.....
1 week ago
Anita Strigan North Vancouver, BC
We arrived to Winnipeg airport and were told the rental company was completely out of vehicles, after having reserved more than one month in advance. We were left stranded in an unfamiliar city with no options or recourse. The rental company (Dollar Car Rental) told us that third party booking companies don’t have access to their inventory so there was nothing they could do. There were at least 5 other customers who arrived shortly after us with the same issue and were stuck without a rental as well. When I called Priceline to complain, no apologies were given - only a lame excuse that you (Priceline, a third party company) “don’t have access to inventory”. It’s ridiculous that you go ahead and book reservations and take money from people without actually knowing whether or not your customer will receive the service promised. This is completely unacceptable - if that’s your explanation then you have no business offering services under the guise of a “reservation”. Refund apparently takes 5-10 business days to process (funny how you took my money instantly but somehow it takes an inordinate length of time to refund when you’ve clearly screwed up). So we were out what we already paid and now had to wait until the next day to fork out another lump sum to secure another rental with another company. We ended up booking directly with Enterprise and were happily provided with a free upgrade once they heard about the abysmal service we received from Priceline. I will never book with Priceline again.
3 weeks ago
L Gro Scarborough, ON
Worst experience ever. I travel for work and deal with other companies. This time I travel on my own and their car rental sucks. The offer on their car rental web page option for different locations for pick up and drop off. But the 3rd company they eork with in Florida, Right Rental Global will not let you drive outside of Florida. Their services could not honor what you paid for in advance to Priceline. I called to let them know and claim a reimbursement. They said they were unaware. Which is not acceptable
3 weeks ago
Geewhan Kim Taichung, TXG
I recently booked a trip through Priceline, and unfortunately, it was a complete disaster. I received an email regarding a double booking, and despite canceling one of the reservations, the Priceline itinerary was still showing the canceled reservation. This caused me a great deal of confusion and anxiety, as I was uncertain whether my trip was confirmed or not.
I reached out to Priceline customer support, but it took them a very long time to respond. When they did finally get back to me, their response was unsatisfactory and unhelpful. They seemed disinterested in resolving the issue, and I was left feeling frustrated and let down.
Overall, my experience with Priceline was extremely disappointing. Their customer service was poor, and the issue with my reservation was not handled in a timely or efficient manner. I would not use Priceline again for future travel bookings and would not recommend their services to others.
1 month ago
Leola Ailene San Diego, CA
I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good!
I would use Priceline again.
6 months ago
Donna Boston, MA
I would give Priceline zero stars if possible. We booked a package for 4 and they misrepresented that the hotel fee was not included for one passenger who was under 18. Punted to the Hotel. Hotel punts to Priceline. Credit card company says yes, Priceline misrepresented the package details but they can't overrule them. The hotel recommended that one should not book thru sites like priceline since the price is usually ultimately the same , but to just use them as a search engine, which I obviously now know a few days too late. Priceline is a terrible company. The prices change minute to minute as you book before you pay. You get pressured into buying before the price changes again then they tell you it is your fault because whatever misrepresentation they just sneaked past you in those few seconds is in the contract that it is inhumanly possible to read that fast. DO NOT USE. Have never had this problem with expedia, but next time I will book thru the hotel (which BTW, also has air and hotel bundles).
2 months ago
Jennifer Hackett Ellensburg, WA
Do not book a flight with Priceline if you need to get home. I had a flight from Europe to the US cancelled three days before I was due to fly home. I had to work with Priceline, as they were the ticket broker. They could not get the airline to rebook, as there were no seats left at the discount rate that I had purchased 6 weeks earlier and, instead of pushing the airline to rebook me as the airline was solely responsible for the cancellation, Priceline simply cancelled my ticket and refunded less than the original cost - and only 1/3 of what it cost to buy a last minute ticket. Travel insurance wouldn't pay because the airline was required to rebook me but because the ticket was with Priceline I was out of luck. Other people who had bought tickets through different discount brokers had no trouble getting rebooked, and there were no shortage of seats. But Priceline couldn't get me home.
2 months ago
Antti Helenius Helsinki, 18
I have never ordered anything from Priceline. BUT i was suprised to see 3 charges on my MC. Total about $4000. I do not know how they got mycard details ????
On charge dissapeared and there was a refund for two others but it was $6 below the charge.
I ordered a new MC and Will never use Priceline. Total scam
1 month ago
Ran Rubinstien Petaẖ Tiqwa, M
The worst customer service ever. I book a reservation via the Priceline site with an hotel in NYC. During my check out the hotel ask me for the resort fee that they collect by directly. I noticed their is a different of 80$ between what I should pay and what the hotel charge me (the same issue happened to my colleague).
I contacted Priceline, and after almost a month they still “trying” to solve the issue.
One of the worst customer service I ever got.
Never will use them again.
2 months ago
Jerry Cain Las Vegas, NV
Booked room at Grand Solmar Lands End recently for 4 days at $4870 thru Priceline.com. We arrived with a small service dog registered with fed.gov. The resort refused to let us in with the service dog. They then refused to give a refund stating non-cancelable contract. When booking thru priceline.com not once did it mention no service dogs not allowed. A regular pet i understand but a service dog??? Then keep all the money??? We are disputing of course and will file litigation if needed.
3 months ago
Kim Nelson Tulsa, OK
Priceline is the worst! We made reservations for the Kempinski in Cancun back in November and two days before we are to leave on our trip my friend was notified that they overbooked the hotel. I was not notified but I called the Kempinski and they said they did not have our reservation. I called Priceline and they had no idea that our reservation had been cancelled until they reached out to Kempinski. We frantically tried to find an hotel but could not find anything comparable within our budget. Now we have to try and cancel our flights. I’m beyond frustrated and disappointed. Do not use them EVER!!
4 months ago
jaylene spitler Wenatchee, WA
I booked flight and hotel, one person could not go so they gave me credit for that ticket. I called to change the flight time. When they got back on the phone I decided not to continue with the time change. I was told they didn’t charge me because they had trouble getting my credit card through to charge. Idk. Then looked at my bank statement and yep I was charge for something that I did not receive. Had to go thru the bank to dispute the charge bc I tried many times through Priceline and was told it wasn’t charged, then it will be refunded and nothing happened. So now I go to use my credit on the ticket I did not use and was told bc I disputed the charge they discredited my refund ticket. WTF
4 months ago
N Kay McAllen, TX
Everything went wrong! Priceline advertised pictures of a hotel with BEAUTIFUL hotel rooms for a great price. Once I got to the hotel, it was a nightmare. Room was TERRIBLE. Rusted fixtures, hot water running on tub with hair hanging from the faucet, bubbles on the ceiling, water stains on ceiling and bed. It was terrible. Spoke to hotel manager and he acted as if he didn't understand me. Called PRICELINE and today is 1/25/23, after 4 calls, nothing has been resolved. Their answer to me is "we need to speak to hotel manager" which they said they've tried to do but cannot get a hold of him. NOTHING has been solved. No apologies, refund, nothing! Don't waste your time with Priceline. The worst experience ever!
4 months ago
Hossein Karimy Izmir, 35
I never had any problem with my previous bookings untill I faced my first problem when I was out of US. I booked a full-size SUV car and as always I assumed everything would be fine.At the time of pick up the local company shown me a compact Sedan car and they said this is the only one that they have and after I was complaining they said they won't prove any car!!! All my family waiting for the car to reach to our flight and nothing was provided for us.
I called Priceline customer service and they just said they can't do anything!!!!
This was a BS and poor service that they could provide for a customer.
It's a shame for them.
I strongly advise to don't book anything from this site specially when you are abroad.
4 months ago
MARTHA HANDY Myrtle Beach, SC
The people at this company are rude and absolutely uninformed. We booked a hotel through this company and picked flexible cancellation. We also made sure that it was dog friendly. We called about a week after the booking because we wanted to add a day. We also wanted to verify if they needed us to bring our dog’s vaccination records. We had someone from Priceline answer who was very difficult to understand. Finally we understood and he said we COULD NOT bring our dog and if we cancelled we would be charged the entire length of our stay!!
We were finally able to call the hotel and speak to someone on the premises who verified that we could have our dog. They also verified our flexible cancellation. The website for the hotel clearly stated they were dog friendly!
If I could take stars from this company I would! I will NEVER use this site again
By the way I have no idea why the amazing rating is there! I certainly didn’t put it there
4 months ago
Angela Frost Saint Paul, MN
I made a hotel reservation that clearly showed I had free cancellation up to a specific date. When I received my email confirmation, it showed that the hotel could not be cancelled. I reached out to Priceline, and spoke with two customer service representatives, two supervisors and one online agent. I told them I had picture proof showing that the reservation showed free cancellation up to a certain date. They all said they could not help me, and that they would have to have a manager call me back. No call back was ever received from a manager. Do not book with Priceline!!!!! Their site has false information and their customer service is not helpful in the least. If I could give zero stars, I would.
5 months ago
Review Source
Paul Schenck Citrus Heights, CA
For years now I have had wonderful experiences with Priceline. I don’t know if it’s because I had worked for their spokesman (William Shatner) for years, or that I’ve been extremely lucky. Ive had one time where I paid twice for a room and once where I showed up for a reservation that the hotel had not received, though the hotel staff met the PL rate and PL refunded me promptly at 110 % because of my status as a Gold VIP. I have had some bad hotel experiences and when I’ve contacted PL they called and straightens things out immediately.
Even through the pandemic they have made it so I can filter my hotels for Very clean 3 + stars and a rating above 8. Further if I arrive and the room isn’t what I expect I always ask for an upgrade and I pay the difference. Most of the time I get an apology and a huge discount on their best suite (50% or more).
Priceline continues to ask what they can do to improve and when I can I let them know. I hope this helps someone else get the great experience I’ve had and though there are many services out there they stick with it until they master the app which can take some time, trial, error and some patience.
1 year ago
Sroth Chicago, IL
I was expecting to get the run-around when trying to cancel my non-refundable car rental due to Covid-19. However, I couldn't be more pleased with the very quick, friendly, and positive response from Priceline. Although their automated call routing system told me I was not eligible to cancel or refund, I stayed on the line for a very positive and quick discussion with an agent who is sending me a credit certificate. I will remain the loyal customer I've been for 15 years!
3 years ago
Chouaib Aberkane Houston, TX
I have been using them for a long time
I have been using them for a long time. but now i will never again. they stole my money for a hotel that is not even open. I drove 15 miles to a location that has been closed for a month according to the manager in the seen.
3 months ago
Patrick Mullins Parker, CO
Not using Priceline again. Naively believed Priceline would provide good deal for hotel based on advice from Captain Kirk. Huge price markup. No option to cancel or refund. Customer service is awful. If you like wasting money, Priceline is the site for you.
3 months ago
Ron Herrington Pensacola, FL
TREAT THESE SHYSTERS LIKE A RATTLESNAKE! Can I give a no star review? I made reservations last night but had to change them this morning due to a scheduling conflict. After staying on the line for over an hour with one of their condescending supervisors she informed me that Priceline could not refund my hotel reservations or my rental car. Hundreds of dollar out of my pocket and into theirs. What a POS company.
4 months ago
Denise Knox Ellwood City, PA
They say you can change your flight up to 24 hours before flying, it's a lie you will forfeit price of your entire ticket. I even bought insurance but you have to be dead to use it. They also switched my flight from morning to midnight and are saying I booked it that way which is untrue I had to get a connecting flight to leave in the morning.
DONT DO IT! Book thru airline they will change for a small fee if needed.
4 months ago
Patrick BR
Priceline a BAIT AND SWITCH Company
People, please!!!! Do yourself a favor and book your flight somewhere else. I bought an international flight from Priceline in August of this year for a trip in December, but the flight has been modified 3 times already with an 8-hour layover in some case. Last week, upon checking my reservation to make sure nothing has been changed again, I was astonished to see that my return flight has been cancelled without any notification.
I called Priceline to inquire about the cancellation, they told me to call the airline (mind you, the booking was made by Priceline) to find out why happened. When I called the airline, they sent me back to Priceline as they stated that the reservation was not made through their portal. That’s where things started to make sense to me as stating by the previous customers, Priceline is totally fraud. I’ve been calling the customer service for over a week to get my return ticket reinstated but to no avail. At one point, they transferred my call to a so-called supervisor who put me on hold for almost 20 minutes and hung up the phone.
I’m at a few days from my departure and Priceline decided that they cannot honor their contract and opted to refund me the cost of the flight. Isn’t a messed-up situation? I’m left stranded and need to purchase a new ticket which has doubled in price for the same destination.
I STRONGLY RECOMMEND THAT YOU BOOK YOUR FLIGHT EITHER WITH THE AIRLINE COMPANY OR THROUG A RELIABLE AND REPUTABLE ONLINE BOOKING PLATFORM.
STAY FAR AWAY FROM PRICELINE OR GO WITH IT AT YOUR OWN RISK.
6 months ago
Autherine Ricketts Brampton, ON
What a scam! Beware of FALSE advertising in pricing with US dollar vs. Canadian dollar.
I'm in Canada, booking a room in Canada. Why would the rate be in US dollars?? I went on an affiliate travel site that finds the cheapest hotel rates. I live in Canada, and needed a room in London, Ontario for the same day. Priceline came up as the lowest rate. Knowing they're a US company I specifically looked through the quote for anything that shows USD, there was NOTHING. Because I had used Priceline in the past (10+yrs ago) the site didn't ask for my email address - it accessed my old profile and I only had to input payment card. AFTER I inputted the Visa details it shows the price listed was in USD instead of Canadian dollars - so basically I'm paying $70 more than the other sites that I could have selected from! I call Priceline within 5mins of booking and they tell me, essentially too bad. They wont cancel the payment, and they wont provide a credit. I have no confirmation in email of the purchase. and now when go to their VIP Member page, there's no past trips information and no cancellation. But my credit card bill still has $300 taken off. I called the hotel same night, they say they can't do anything as the payment was through Priceline. I call Visa, they say they don't have a process for variation in currency. So I'm out $300 for a room I didn't use even though the site did not show the currency was USD. I go to their PricelineVIP member page and the rate shows CANADIAN Dollar when you look for a hotel room!!
I want a refund because this was false advertising. Priceline - What are you going to do to make this right?? I want a refund because this was false advertising.
7 months ago
Tiah Stull Portland, OR
I wish I could leave minus stars.
DO NOT STAY AT THIS HOTEL!!
They lie and say it’s by the airport, but it’s not. It’s on 82nd & Sandy I literally watched hookers outside the hotel.
We didn’t stay, we walked into the room after going down the dark smelly hallway. The room smelled even worse (a chemical smell) I’ve never smelt before but made me completely nauseous and I was worried the smell would stay on me after I left.
I complained to the front desk, and they eventually offered a different room but I explained a different room won’t get rid of the smell that in the entire hotel.
It was dirty, the front desk people were unprofessional, the manager wasn’t available he was working his second job, & Priceline refused to cancel the room without the manager’s approval even though I book a room with a cancellation policy, not even an hour before us arriving.
I will never stay at a Howard Johnson ever again after seeing this one nor will I use Priceline ever again either.
I wouldn’t have minded if they wanted to keep the money for one night but I’m not paying for a week in a hotel room that I wasn’t in for a minute.
8 months ago
LeAnn Baytown, TX
My family went on a driving vacation where we traveled from Houston to Los Angeles to Grand Canyon to Las Vegas and back to houston. I used Priceline to book every room using the name your own price feature. We got great deals. Stayed in very nice hotels too. And it was fun not having every detail lined out before we left.
1 year ago
Shauna Holley Palm Desert, CA
I've always loved booking hotels, flights and rental cars through Priceline. However, on car rentals in Salt Lake City, they have a ton of affordable rental car deals with Fox Rent A Car. This is the absolute worst place I've ever rented vehicles from and am disappointed Priceline has partnered with them. Filthy vehicles, shady billing, horrible customer support and simply the worst experience ever. You can do better than that Priceline - stay with firms with integrity and pride and far away from Fox Rent A Car.
1 year ago
Brittany Wilkinson Herriman, UT
I like using Priceline. We recently went to Elko for a funeral. We opted to use Priceline and we went with the option where you agree on an amount and you may or may not get a hotel that is better then what you thought. We were pleased with our room and the price we paid.
3 years ago
Lindsey American Fork, UT
I ALWAYS find the cheapest flights on this website. As for hotels and others, I haven't found the absolute cheapest. If you're looking for flights, this is the right place. Customer service is very helpful and well at responding.
5 years ago
Rick Nicoya, G
Really poor service, I booked a hotels package and they were not responsible for a system bug. When I arrived to the hotel I had to pay an additional room at the highest price and Priceline did not assume any responsibility. I will not use Priceline.com anymore.
4 months ago
Dorene Taqi
Reserved hotel had broken elevator so we couldn’t get seniors in wheelchair to their room. No ground floor rooms available. Had to stay elsewhere. Price refused to refund or give credit, but offered a coupon for next stay. Forget that!!
5 months ago
Robert H Delta, BC
I have booked a lot of my travel using different site and I have had nothing but problems with Priceline. The site said that I have 24hrs to cancel but I found out that it was on the flight and not the hotel, I was also quoted me the wring price and that is when I tried to cancel and they would let me. The customer server agent passed me over to er supervisor and he was very unprofessional, at one point said when I asked why they wouldn't refund me he said, it didn't matter what question I have the answer was not going to change...
5 months ago
Don B Omaha, NE
I book a last minute hotel with them in Council bluffs IA , They advertise guaranteed lowest price and all their price busters advertising, . So I booked it , I was 15 mins from the hotel and I asked the desk clerk what would the price if I just walked in, well the price was cheaper with using Priceline . Priceline’s customer service would not do a thing for me , I spent hours on the phone just to get the run around ,,, DON NOT USE PRICELINE ITS A SCAM
6 months ago
U.S. EAGLE FINANCIAL CENTER 1040 TAXLESS Freeport, FP
We purchased a Bahamas vacation package. The website instructed me to select travel days and then it automatically selects the destination after you select your departure airport. We came to the Bahamas with the kids to find out after leaving the airport that the resort is in another island. Spent $600 to go to the appropriate island to find us in a motel in a deserted area in Bahamas. Priceline offered to cancel the reservation for us and leave us in the Bahamas without any alternatives.
6 months ago
Fred C South Jordan, UT
I booked a Hotel on Priceline. The price they quoted to me said it included all taxes and fees. When I arrived at the hotel, exhausted after driving 10 hours, they wouldn't give me a room without paying an additional $61 in resort fees. I called Priceline from the hotel and they said that they would reimburse me for the $61. They never did, despite me spending several hours of wasted time on the phone with them. I would never use them again. You're better off booking direct with a hotel; they might be more honest and disclose fees.
7 months ago
Diana Lopez Fresno, CA
TERRIBLEEEE!!!! DON’T BOOK WITH PRICELINE!!!!! Save your money instead. I prepaid and booked a hotel and when I get there they didn’t have the room available and gave it to someone else. Like HOW are you going to give a room I paid for to someone else knowing I went out of my way to make reservations and had a long drive just to get their. They didn’t even refund my money back which is even more terrible after I didn’t even get to sleep in a hotel that I paid for. Trust me just book with another website because THEY( Priceline) WILL SCAM AND STEAL YOUR MONEY!!!!!
7 months ago
Sergey Zevallos Valdez
My wife booked a round trip. Her return ticket had options that were $0 but, the time didn’t suit her. So she chose a later flight that was quoted at $35. Surprised when she looked online and the return flight was charged at almost FOUR TIMES the quoted price.
She called customer service and instead of honoring the quoted price the only solution they had for her was to cancel it. Don’t trust Priceline! They will rip you off! 1 star is too much for this review. Should have an option of -1.
8 months ago
Sue Sommer Belvedere Tiburon, CA
I wish I could give it a “zero”. Booked two flights with a girlfriend and she had no problems. Upgraded/changed her flight, no problem, forgot to book mine, then booked me on different flights. Were unable/unwilling to change mine to hers so we fly separately. Say they registered my name with the carrier but the airline (whom I had to call because their website says I’m not flying) says they wouldn’t. With this I am completely unable to make any seat requests, and I’m stuck in the middle of Priceline and the airline: stuck. I’ve spent hours on the phone to no avail. I also can’t get notifications from the airline for flight changes on my phone. DO NOT USE PRICELINE.
9 months ago
Mikel Scott Oregon City, OR
Easily one of the worst companies I’ve ever had to deal with, my wife is a travel nurse and we have driven from Washington State to New Jersey and booked hotels all along the way. I started out using this company now I’m looking for any other company to get the same price as we are trying to avoid Priceline they are impossible regarding a cancellation, even if a mistake is noticed in just a few minutes. We came across hotels that said nothing about animals and then we’re refused to stay and charged for the hotels later.
Each one of the calls trying to get my money back after being refused by the hotel itself anywhere from 20 to 25 minutes and having them hang up on me or getting operators that That would ask a series of repetitive questions and then act like they didn’t know what I was calling for again. You can expect fake ratings on the hotels some we went to were more than subpar, with mold on the walls and wallpaper falling off, once you book this room good luck trying to change it..
I have nothing but negative to say about this company,even as a Goldmember my wife looked up prices and as a non-Goldmember, she was getting a better price than I was😡😡😡😡😡. Avoid all costs there are many more apps that you can get the same price with.
9 months ago
angela busenius Los Angeles, CA
If I could leave zero stars I would. we booked a car rental with Priceline for a car at Midway car rental. we indicated it would be a late pickup of 2100-2200. On the site it said we could pick up until 2359. when we went to pick up in Los Angeles, we quickly found out that Midway was closed and we were stranded in LA at night. when I called Priceline, they said all their “policies” would let them do is cancel my rental. they said I needed to let the rental place know I was late pick up. When I said the hours on the door said it closed at 2000, I was told “sorry nothing we can do”. this company is a joke and I strongly recommend you do not use them for any services. Luckily there was a Budget down the street that had cars or we would have been stuck with no options.
9 months ago
Diedre Rubino New Westminster, BC
The Priceline website is miss leading! It says one thing and confirms something different. I thought I was booking 2 rooms for 4 people in Canadian dollars. Instead I received 2 rooms for one person per room and was charged in US dollars. I had to pay extra to the hotel to have 2 people in each room and I couldn't cancel my reservation or I would have lost on the USD conversion because it was charged on my Canadian credit card. I spent endless hours emailing and calling both Priceline and Agoda customer service with no solutions. 3 associates said they would call me back and escalate my issue. No callback and they stopped replying to my emails. I used them once and will never use Priceline/Agoda again!!
9 months ago
zugey muniz Orlando, FL
I have tried to resolve a matter with Priceline, the associate who answered the phone. Her name Elizabeth does not qualify as professional, I had purchased a reservation through their website and parchase a hotel reservation with insurance, that stated the full refund in case of any situation, I got to hotel and I couldn't stay cause the it was completely infested with roaches, I went back to front desk stated the issue and the I want to cancel they told me they cannot cancel or refund me cause it was done through a third party that i have to cancel through Priceline to get my refund and they apologize for the inconvenience, i explained all this to the young lady in the phone Elizabeth she place me in hold few times to reach out to hotel and she couldn't get a respond from them, she told me that she cannot refund back my money that she can do a consolation discount, to the entire conversation she uses the "oh well" statement which is very unprofessional and not showing empathetic feeling at all, I politely ask her if she can't resolve the refund that i don't need to talk no more if she can pass her supervisor, at soon i ask for supervisor she feel treat and I ask her for her operator # and she tell me she cannot provide that for her safety like I am sore type of criminal, and I apologize and emphasized that I am just following protocols and I have call before and associate has provided that information, but the that's ok that obviously she does not follow her compliance or rules and also express I have friend that work with same company and they provide that information, but I was not going to keep talking to her and to please pass me the supervisor she puts me on hold and the comeback that i have to wait 20 or more minutes because they have a high call volume, I did not ask for another representative I have ask for a supervisor , I also ask her for her corporate phone number and she stated that she cannot provide it for safety issue and that she do not have that information , this young lady obviously need to go back to training on how to handle this kind of conversation with customer also she need to re take her compliance practice test that company like this have to take every year. Because of all this waiting I never got a supervisor on the line to resolve the issue, but I will take it to another level and will go through compliance and also all the government entity that Priceline has to respond to.
I will submit a letter to all the chiefs to take this handle is ridiculous that things like that happen in a big company like this and their own employees are not properly trained with professionalism or empathy is ridiculous.
also, i see everyone is expressing their concern and they have not received a reply from none of this Chief or anyone who doesn't care. People need to start putting their comment is the social media and google directly to get the attention to resolve matters.
10 months ago
Glenda Falcone Los Angeles, CA
Priceline has no accountability once you book through them and to try to get any help is a trying experience!!! I booked a hotel room mind you a not so great one for my husband and his son this weekend for a baseball tournament there weren’t many options but needed somewhere to shower and rest for the weekend needless to say when they arrived they were told the room book a non smoking 2 queen bedroom was given away but they could have a smoking single bed room which blows my mind how on earth do you give away someone’s room after it’s PAID FOR especially at a crappy motel that was over priced to begin with. Then to call Priceline and be told they can’t do anything we have to speak to the motel directly which my husband obviously did but I wanted the money credited ASAP and a Guarantee that it would be refunded but no one could do this so needless to say we may be out $444 for a 2 night stay at a crappy motel 6 ……. Thanks Priceline for ripping hardworking people off!!!!
10 months ago
Mark Hooks Orlando, FL
I booked a Disney hotel on PRICELINE upon clicking confirm purchase the site jumped to SNAPTRAVEL. It confirmed my purchase but NO total or anything. I searched and couldn't find the travel info (or total charged) anywhere - ended up on phone with DISNEY for an hour. They finally found it after transferring me to their wholesale expert. SNAPTRAVEL sent an email that I found in my TRASH..... I was charged $100 in fees without permission. The cost of the hotel ended up being higher than if I just booked thru Disney. There is nothing you can do either..... I have used PRICELINE for years for travel. But will no longer trust them. This is just a way to get more money from everyone and FALSE advertising of the nightly rate.
10 months ago
Marty Quint Kansas City, MO
Inaccurate listing showing a hot tub. Customer service rep denied seeing a clear photo of a hot tub, then told me it wasn’t a hot tub and that they were not responsible for the error since it didn’t list hot tub in the amenities even though the hyperlink to pool area took me to the photo of a hot tub they said didn’t exist in the first place. The hotel hasn’t had one in years! We booked this hotel and paid a premium for it because of this amenity they falsely advertising and their response denying the photo and telling me it wasn’t a hot tub is ridiculous. Wasn’t looking to get the night comped but acknowledging the error and possibly providing some sort of future credit would have been appropriate. The rep was extremely rude and condescending.
10 months ago
Marlena Farmer Camdenton, MO
I purchased a hotel room through Priceline and the address was not on my initial confirmation so I contacted support. Support informed me that I booked through booking.com and would have to contact them in order to obtain the information. When I make a transaction on a website I expect it to be with the business I went to, not a different site. When I made my purchase there was no notice that they transaction was through booking.com. I would be fine with the "shared inventory" if there was a notice but it is dishonest to lead customers to believe they are using Priceline when they are using a different site.
10 months ago
Charlie Z FL
Booked a trip to Corpus Cristi threw Priceline. Flight and Hotel United was the flight and LaQuinta hotel by the airport. I have a few meeting and had book a three day stay. Meeting were done and decided to leave the hotel a day early and catch a flight back home. I changed threw the United instead of Princeline. I received a “PRINT OUT” from La Quinta with my name confirmation number date/ stay and the refund amount! The hotel said I had to contact Princeline to get my refund put back to my card????????So when I arrived back home I called Princeline. They said after a 30 min hold that they couldn’t get ahold of the front desk?????They said try back another day! I 4 times calling back in. They then said, what was the name of the person at the front desk? Complete madness! I hung up and never will call back. I will NEVER use Priceline again. Complete con once they have your money! Oh and the hotel they recommended was garbage.
10 months ago
Shu Liu San Francisco, CA
Wish there was 0 start I can select. I will definitely select 0. I booked a flight on Priceline and had to cancel later on cuz of work. They say I get full travel credit back. However, trust me, with the full travel credit you have in hand now, you can do nothing. They have so many rules about those travel credits, like you can't book it with a round trip, but only a one-way trip or you literally can't use the travel credit with Delta to book anything and they had to spend 1.5 hrs to find it ou and tell me that.
Ever since I had to rebook the trip, I spent 4 hrs, just to communicate with what I want to do, the flight details, and eventually nothing was successfully done. so in the end, I just gave up on the so called travel credit as I don't ever want to waste another second of my life with them.
I wish everyone would be aware of what they will encounter once using Priceline. all the money could be gone.
NEVER EVER USE PRICELINE!!!
10 months ago
EM Boulder, CO
It only took me over 2 hours and 12 calls to get a direct answer.
In the past I have had adequate customer service with Priceline. I am abhorred by the run around and multiple calls I had to make back and forth to Priceline as well as the hotel and waiting on hold while Priceline called the hotel multiple times.
No refund, okay, I get it. I'd love to be there and go to the concert I planned to, however due to COVID infection of the musicians they cancelled the show.
I asked to please move my dates (another hour) and was finally told that was not an option.
Finally I asked if I could transfer my stay to another person, and was not given a direct answer, but a runaround AGAIN. Then hung up on while on hold...Then finally told they could not do anything because... Get this - "I was scared to travel" WTF. I'm happy to travel, just not to spend gas driving over 2 hours to just stay in a hotel BECAUSE A CONCERT WAS CANCELLED. Cutting up my Priceline card and moving on. There are plenty more options out there.
10 months ago
