Name: Priceline
Rating: 1.0

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Tori IL

Priceline is awful! They will lie to you like it is nothing. Kept saying they were calling the hotel and that the hotel was unable to give me a refund, but when I called the hotel said no what they told Priceline is that Priceline owns the reservation so they would have to process the refund. Oh also found out that when you book with Priceline hotels charge Pricelines "credit card" not yours. That is why the hotel can not just refund you! Horrible just horrible. Save yourself the trouble and book directly with the hotel or use Expedia.

2 years ago

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ADAM COPPER Chicago, IL

I filed a complaint with the BBB on this. I was charged $247 per person just to re-book a flight 1 day earlier because the US MILITARY changing our sons boot camp graduation date. This is not supportive of US MILITARY families and an unethical business practice. We contacted American Airlines who said we should have called them and they would have gladly "without any fees" changed our flight. PRICELINE needs to do right by people. This was dirty, unfair, and on the verge of illegal.

2 years ago

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Jacklin Pfaff South Pasadena, CA

No transparency with “taxes and fees”. When I asked for a breakdown I was told it’s based on their profit margin. This company is unethical and unlawful. Customers are treated disrespectfully and there is no true manager to speak to about issues. How can a company charge a customer for a tax and not be able to provide the actual tax rate? How can a fee be charged without actually providing information about what the fee is? Don’t trust Priceline. Don’t use Priceline. They have no regard for their customers and are scamming people out of money for to meet their profit margins.

2 years ago

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Mrs Adams Pocatello, ID

I have used Priceline for years without a problem, but their current customer service and hotel ratings leave much to be desired. They may as well not offer customer service it would be more satisfying knowing there isn't any help than being disconnected by one agent and receiving no help from another. My 3 star hotel deal was not a 3 star hotel deal The hotel was not well maintained or cleaned. Have you ever had a shath? The shower runs while you have a bath. The air conditioner sounded like an ice machine and the restaurant closed hours earlier than the posted hours.

2 years ago

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Fiorella Herencia

I booked my honeymoon through Priceline, and I specifically picked the option for All Inclusive since we didn't want to worry about anything. I thought paying extra was worth it. Surprise came when we got to the hotel and the front desk told us it wasn't all Inclusive. I called Priceline and no one was able to help. They advertised something and didn't delivered. I'm never booking with them again. Worst experience ever.

2 years ago

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Lakisha Henry-Simmons GA

If I could give them a negative 10 review I would! Horrible experience and horrible customer service. I booked a room and arrived at the hotel…the hotel was seedy smelled or weed and urine; hotel management agreed with me, but could not give my money back since it was booked through Priceline. I called Priceline and advised and they let me know there was nothing they would do…nothing. I will NEVER BOOK WITH THEM AGAIN!

2 years ago

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Jenn Rockford, IL

Don’t book with them! Worst customer experience ever! They gave me a credit in may for my flight cancellation and I tried to use that credit to book a flight now, called priceline and no one seems to know what happened to my credit and keeps telling they going to scale the issue or put me on hold. At this point they can keep that money! It’s no worth the hassle but they just lost a customer.

2 years ago

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Judy Kohout Beaver Dam, WI

Booked a non refundable hotel room in Brookfield, Wisconsin for 5 days! What a dump for a hotel rated 8.2 …Sonesta Brookfield, Wisconsin hotel. Smelled of mold throughout the hotel. Many amenities missing and or not functional. Talked to Priceline as the smell was making me nauseous! Of course, not their problem. No acceptable resolution was offered. Just a repeat of their non refundable policy. Don’t let this company screw you. Pay a little more and have a happy vacation! Actually her for a funeral for my niece.

2 years ago

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Larisa Blackledge Evans, CO

We booked a car through their website but apparently they can't figure out how to have all the details of a car rental on their website so the car we booked had travel restrictions, thus we had to book a car at a different place for more money $$$$ and it's a smaller vehicle. And they can't see how they're not at fault. Oh, and customer service sucks. There number does Not connect you to priceline costumer service. What is up with that? Site is not even easy to use. It just keeps getting worse by the minute. Just don't use priceline.

2 years ago Edited June 16, 2022

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Peter Lapso Baltimore, MD

We bought flight ticket and rent car (Sixt). Few days lattef we found that we 've been charged for car rental twice on 2 diferent credit cards, with diferent names and diferent banks. Solve it was nightmare. When call priceline you get someone in India. No email, no claim. To contact Sixt is lot worse. We never get answer from them. Eventualy bank fixed it but no more Priceline. Big mistake

2 years ago

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Brenda Austin College Station, TX

I wish we didn't even have to give them 1 star, I book a reservation on line chose the area I needed to stay in, up pops a pick 3 deal and 2 of the hotels is where I needed to be and 1 was not, guess which they gave me, I called with in 7 minutes of the notification and they cannot do anything about it. I would lose the money's that was charged to my card, I should have known better, it is not the 1st time it has happened, but you can believe it will be the last, I'm completely done with this company and all the hidden crap.

2 years ago

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Carlos Florence, AZ

I will never use priceline again. Stay away. I'm out $1100. I canceled within 2 hours of booking a hotel. I made a mistake with the dates. I called their so called customer service department . They are horrendous. I explained my situation and they pretty much said to bad. I would have taken a credit. I will never use priceline ever again. Stay away . You have been warned.

2 years ago

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Bishwadeep Chakraborty Toronto, ON

Don't book at Priceline. Their agents quote a different price and hotels charge a different price. I have been charged $100more for my hotel. The Priceline agent had confirmed that total price was $326 is inclusive of all taxes. Priceline doesnt have Customer support as it goes to booking.com. you will be hassled between priceline and booking.com. bad customer service. Don't book at priceline

2 years ago Edited May 31, 2022

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Timothy Berrena Bloomfield, CT

Priceline is a straight embarrassment I had to cancel my hotel reservation due to COVID-19 I was infected I found out the morning of no I Donely would they not cancel my reservation but told me if I did cancel it which makes no sense I would be charged $127 so they were going to charge me a higher cancellation fee than the room rate stay away from this company and stay as far away from as you can

2 years ago

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Nicole Alldredge Salt Lake City, UT

Stay far away! We booked a trip to Costa Rica. We had a vague charge on our CC in addition to our flights, so we disputed it. But because the charge (which I still don't know what was for) was related to our trip, they canceled our entire trip. I don't remember signing away that right. They never even emailed us to notify us they canceled it, never responded to the dispute, and never refunded the cost of our flights. Now I am out $5K and out a trip I was suppose to leave on in 4 days.

2 years ago

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David Smith Surrey, BC

I booked a rental car with Hertz through Priceline, when I picked up the car Hertz way over charged me what Priceline had quoted, when I complained to Hertz they brought the manager and other people who all agreed that they were right so take it or leave it. On my return back home I talked to Priceline and they told me they had no control over the price and I should take it up with Hertz Priceline is simply a waste of time

2 years ago

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Kari baker Roxboro, NC

I booked a hotel with Priceline and my room had cockroaches so I and to leave the hotel. I haven't been able to get in touch with them to request a refund. I tried for a few days to reach them but can’t because I have no current reservation. Their customer service is horrible!!! I will never use them again or recommend anyone to use them either.

2 years ago

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jayme hunter Calgary, AB

Priceline is a joke- they suggested the Zion inn as a 2.5 hotel… arrive to stained bed sheets, moulding food in microwave, the carpet disgusting … tell us they can’t refund without the property approving. Property denies saying “we aren’t a high class hotel” priceline offers us a 20% coupon for 400$ in hotel charges. NEVER using them again. They don’t care about their customers at all.

2 years ago

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World Traveler Ashburn, VA

Priceline confirmed a room with a single queen bed for 2 people only, when I actually purchased the advertised room with 2 double queen beds for 4 people. You're putting your customers in uncertain situations when traveling to unknow places due to your false price and room type advertising. Absolutely disgusting! At the time of booking you should show the actual rooms that the customers will actually receive not something else. This is not only deceiving but false advertising too!

2 years ago

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Ssuny KT Halifax, NS

I got the worst experience for the renting a car from Economy car rental(Pearson airport ) by Priceline! The good price of rental car attract pp and they scam the end when we return the car making excuse to charge the extra cost which they ‘ve never emphasis or clarify when we signed. Of course they took the deposit directly before any confirmation or contact from the manager who should call! Every customers for return cars at the office accused of violating their agreement and overcharged for the amount of the security deposit. DO NOT USE THIS COMPANY.

2 years ago

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Winston F Utica, NY

I signed up online to pay $54 a day for a little car, then after I hit the button to pay, the rate jumped up to $106 per day. Plus, they have a no-cancellation policy. So, I am stuck paying twice the rate I had agreed to. What Priceline does should be illegal, if it isn't. I will NEVER do business with them again, and I would advise everyone to stay away if you don't want to get ripped off.

2 years ago

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Jesse Starkson Tampa, FL

These people should go to jail. From “not being able to reach the hotel front desk” to confirm my booking as I stood there waiting for the phone to ring, to not even refunding the booking. I was fortunate enough to pay $750 for two bookings in order to get a hotel room because of these crooks. Avoid the hassle and frustration, book with a hotel direct

2 years ago

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Russell Stence Rochester, NY

My recent experience with Priceline was terrible! I tried to book both car rentals and airline tickets on their site, filled in all the required information, clicked on "Complete Reservation", and it simply would not process. I tried it several times, to no avail. There is no phone support or online chat support unless you've already successfully made your reservation...and you can't make the reservation by phone. A completely frustrating process! How can they even stay in business with this kind of insensitivity to customer satisfaction?!

2 years ago

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Jose Velez

Terrible service!!! Unwilling by all means to please a client. The app design will lead you to scam deals where you get (without previous disclosure) a tiny-bunk “airplane bath size” room with a twin bed with no guaranteed chance for accomodation upgrade. This is something that no other travel agency has ever done to me for a 3+ star hotel deal. I had nightmares after several attemps with around five (5) different service representative for them to fix the issue. Got nothing but false apologies.

2 years ago

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Mark Mc Monticello, NY

Booked a van (paid in full in September) through Priceline in September 2021 to use March 2022. Received a call from rental agency two days before travel, they did not have the van available. Further, they do not rent vans. Priceline advertised, booked and took money for a van that did not exist. After 2 hours waiting, Priceline offered to refund the money, not find me a van. So a day before travel, I am looking for a suitable replacement. Never again with Priceline. Do not waste your time.

2 years ago

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Samarth Dwivedi Oshawa, ON

They provide false information like free cancelation etc they charge me after 1 month for my car rental which i canceled and at that time they sad its free cancelation no charge deducted. Instead of renting car from them rent its with your other local provider. Priceline show cheapest rate but when you go there charge highest insurance premium which not included at booking time. they are not customer friendly if you cancel they charge you and say read our terms and condition which is written in very small letter.

2 years ago

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Gia Regina Waco, TX

If I could no stars I would. These people told me if I canceled, even though it was within just the hour of making a reservation, that I would still be charged the hotel fee of $193.96 ——-so even though I canceled, I still have to pay for the reservation—full price. Now how lowdown and dirty and is that. I explained that my Covid-19 test came up positive and I didn’t know that when the reservation was made. I had been exposed but had no symptoms. And these people had the nerve to tell me I couldn’t get a refund even if I canceled.

2 years ago

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Nik Aliye

Priceline does not respect his his quotation and even prepaid payment. Recently, I ordered rental car through paceline in Toronto. When I went rental location they overcharged me 75$. I contacted Priceline and they did not respond. Economy Car rental as per clients review is cheating and overcharging people and Priceline supports them. So it means they are in the same board. Avoid those companies.

2 years ago

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Robert Heifler Lake Isabella, CA

I had financial loss of personal items at a hotel and Priceline would not give me any financial compensation other than to offer a site unseen 15% coupon if I agree to it on the phone without emailing me anything that I could read. My losses included medication just under $50 as well as numerous food items that were destroyed by freezing because they maid decided to try defrosting the freezer that was frozen solid by actually turning the freezer colder and all food was frozen and medication frozen and ruined.

2 years ago

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Kristen Landwehr Minneapolis, MN

Worst company I have worked with. Don’t go third party if you can help it. Their non-refundable policy is unacceptable. We got upgraded to a car that was much larger than the car we ordered. Ended up not working out for us and was more of a hassle than a help. We returned the car the same day. Even though Dollar would refund us the money for the unused days, Priceline refuses to refund the money since the policy is non-refundable. We will never be booking through Priceline again. Just awful and not a good company to be helping you with your vacation plans.

2 years ago

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brooke cannello Provo, UT

I tried renting out a car this last summer from them and they did not have the car when I showed up. I gave them benefit of the doubt and figured it was a mistake not on their behalf. When I called they offered no refund or help so I spent the entire vacation without a car. Eventually my bank had to take legal action on them for not providing me a car after I made a purchase

2 years ago

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Margaret Belton

The Priceline app is a scam. I went to Priceline to book a hotel for 4 nights. There were choices among Standard Room ($79, flexible), King Suite ($84 =higher rate, flexible), King Suite ($81, nonrefundable). They deceived me into booking the King Suite, nonrefundable just to tell me that the hotel’s Standard Room is King Suite. If it's not deception, you tell me why would a person pay $2 more/night for the same room type that‘s nonrefundable????

2 years ago

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Stephanie N Torres Ramos

I do not recommend this company, a cancellation was made for a hotel stay which they never processed due to an apparent error in the system as I was told by their senior agents. They still refused to process the cancellation and charged me in full. A legal case should be brought against this company because I was told by the hotel that this is not the first time this has happened.

2 years ago

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• Glitch • Edmonton, AB

Terrible. I booked a hotel room at the Best Western Premier Denham in Leduc through Priceline. It said Free Breakfast. I even took screenshots as I booked that showed this. When we checked in the hotel said it was not included in the reservation & would not do anything about it. I will never use Priceline or Best Western ever again. False advertisement & terrible customer service.

2 years ago

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Jared Merced, CA

Horrible experience, a flight was postponed because of covid. I had until oct 12th to get tickets set, so I called and got a 6 month extension till march, turns out priceline chose to credit me back sooner anyway(oct 12th). They credited me back my $512 in tickets, but kept the $1,028 that was labeled as fees and taxes. Oh and insult to injust I had travel insurance I paid extra for, and they said the travel insurance didn't cover the expiration lol. I will never do business with them again.

2 years ago

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Flames Lawrence, MA

They are the absolute worst. I still cannot understand how a company as such are allowed to operate with no accountability. Customer service is the worst and none of the agent knows what the other has already completed for them to go from there. You will be on the call and be hearing winds blowing in the background and babies crying. Honestly there is no words to describe such bad service.

2 years ago

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Jonathan Kortes Wolcott, VT

Horrible. Booked a hotel for my trip, it said "Flexible cancellation until Jan 2" turns out flexible cancellation means you have to pay 3 days. My trip was only for 4 days. I wanted to cancel just 20 minutes after booking because I looked into the hotel and it wasn't what I wanted, thinking I had time to change my mind. Now my trip isn't going to be what I wanted it to be thanks to priceline's totally misleading claims.

2 years ago

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María Fernanda Reyes Calzada New York, NY

I was not able to go on a trip due to COVID. I had to personally contact the hotel to ask for changes, after the hotel agreed to make the changes Priceline refuse to do them. They were rude, unresponsive and unhelpful. Other stays on my trip were booked through Expedia and Booking, they were actually trying to help and were NICE. NEVER BOOK THROUGH PRICELINE!!!!

2 years ago

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The Nomad Evansville, IN

I think that priceline ha to implement gentle exception to policies for reservations that are made in the wrong city of a state. After repeated. request to speak to customer service agents there was an intense refusal and lack of understanding for any mistakes in the reservation process. It seems that the hotel/motels and priceline are both supporting each other at ( keeping the money with no alterations in reservations at) the expense of the customer . Its quite shameful and unprofessional to see such sharking with this business .

2 years ago

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Ms Jackson Mesquite, TX

They don't their employers' terms and conditions: “Book an Express Deal and we'll refund 200% of the difference.” That's a complete lie. The rep says she can't see it and in order to honor this, she would have to be able to see it. I logged out, used my VPN, and somehow still got the same results that showed a $400 cheaper rental. Very disappointed in you Priceline!

2 years ago

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Sandy Ghobrial Ottawa, ON

Priceline is a worst app you can ever use It is basically a scam to take your money and never get the service you deserve or you need. I booked a hotel with them in a specific area which they have changed by themselves refused to refund me and customer service is the worst all they say is “i’m sorry” which basically means that’s how it is. Worst service and worst app no customer right at all.

2 years ago

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LDUBOIS La Prairie, QC

TERRIBLE!!!! did a booking via my travel points with BMO Mastercard who outsources to PRICELINE.COM. I had to cancel my flight due to COVID. I was travelling with AIR FRANCE , which i called multiple time (because Priceline.com are so incompetent) who confirmed my flight was totally refundable. Calling back PRICELINE to advise them of my conversation....they still denied it. I must have been 8 hours total on the phone to get to a partial settlement.. (a voucher good for 6 months!!!) . The employees are RUDE< UNWILLING to help, totally USELESS. AVOID this company!!

2 years ago

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Mike YLW Kelowna, BC

Booked the Super 8 in Golden, BC for Dec.8, 2021 through Priceline based on the price (US$57 + tax) and the availability of breakfast and a hot tub. When we arrived, the hotel advised that breakfast and the hot tub have both been shut down since the pandemic began. Since it was prepaid, the hotel said that could do nothing. When we contacted Priceline customer support and requested a US$20 partial refund, we were told we could not be compensated. The matter was supposedly referred to the agent's supervisor but 48 hours has passed and we've heard nothing.

2 years ago

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Jackson Zeiner Seattle, WA

Booked a flight to Hawaii via priceline. Priceline claims our flight was cancelled despite Delta Airlines telling us that it wasn't cancelled. They refused to fix our flight and kept asking us to speak with Delta despite the fact Priceline were the ones who arranged the trip. After sitting for hours in hold with customer service they have been unable to offer us a solution.

3 years ago

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Sami Salim Orlando, FL

Never use as 5heir guidelines and policy is shady. Rented a car and got chargers 56 dollars for a car I was not giving by the company who said can't take car out of state line .Priceline however did not mention that nor has it on their disclaimer .they refused to refund my money and preferred to loose a customer forever .their support has a script and same answer keep coming out .

3 years ago

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Yasmine Assadipour CA

Horrible DO NOT RENT OR BOOK THROUGH THEM - made a car rental Rez and then when we changed the trip to be 1 day longer I called Priceline 3 months in advance and they wouldn’t help us change the Rez, told us to call car rental comp, car rental comp told us call Priceline - just horrendous all to just find out if we could have the car for 1 more day.

3 years ago

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John Smyth Haverhill, MA

I am extremely disappointed with Priceline. Book a trip from BOS to Rome, Italy on June 14th, 2021. Found out the day before my flight was suppose to leave (September 25th, 2021) that my family did not have flights secured for my trip. Don't worry, they did issue me a refund. I just finished up booking my new flight through Expedia. Unfortunately, because Priceline did not give us enough notice that our flight was cancelled, we have to pay top dollar for a flight. I will never use Priceline again!!!!

3 years ago

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E W. Houston, TX

Pricebreakers offers - new service - rip-off. Charged 30% tax rate on a room in a state that has a 6.5% tax rate for hotel rooms. Plan to share with the state taxation department as well as Better Business Bureau. Contacted CS and asked for an explanation and a refund for over-charge. No help, no answers, no explanation - told me I was 'stuck' with the deal as charged to my card. Never, ever, ever, ever, ever again will I use Priceline.com.

3 years ago

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Gayle McKee

I booked a hotel and within 24 hours I found out I couldn't go...it was actually within 12 hours. I couldn't get a release from my doctor to travel. I had a note from my doctor stating my travel was being cancelled due to medical reasons and Priceline was NOT WILLING to work with me AT ALL. Will never use them again! Much better luck with Hotels.com, Air BNB, VRBO, Expedia, Kayak, etc.....

3 years ago

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Rae Georgetown, KY

Lied about place we were booked Uncaring customer service We were booked at a motel where all you saw was prostitution all night long and drug transactions like it was nothing! AND to make it worse, we were really 4 hours more away from the ocean that I was told we had a view of. Whole point of trip, just destroyed and I refused to allow my children to stay in such a filthy hotel.

3 years ago