Name: Priceline
Rating: 1.0

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Chouaib Aberkane Houston, TX

I have been using them for a long time I have been using them for a long time. but now i will never again. they stole my money for a hotel that is not even open. I drove 15 miles to a location that has been closed for a month according to the manager in the seen.

1 year ago

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Patrick Mullins Parker, CO

Not using Priceline again. Naively believed Priceline would provide good deal for hotel based on advice from Captain Kirk. Huge price markup. No option to cancel or refund. Customer service is awful. If you like wasting money, Priceline is the site for you.

1 year ago

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Rick Nicoya, G

Really poor service, I booked a hotels package and they were not responsible for a system bug. When I arrived to the hotel I had to pay an additional room at the highest price and Priceline did not assume any responsibility. I will not use Priceline.com anymore.

1 year ago

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Dorene Taqi

Reserved hotel had broken elevator so we couldn’t get seniors in wheelchair to their room. No ground floor rooms available. Had to stay elsewhere. Price refused to refund or give credit, but offered a coupon for next stay. Forget that!!

1 year ago

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allie Williams Kansas City, MO

Will never use Priceline again, they are a joke. Was promised a car through Priceline and when I got there, it was not what we wanted or could use. Company wanted to charge us more to get what we needed. Ask for refund from Priceline and was not No refunds. Will NEVER use Priceline again what a joke. Lose company.

1 year ago

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Terry Pannell Wellington, FL

This company is HORRIBLE. I’ve waited 2 weeks for a refund for a car that was not picked up!! No one responds when I phone them. I was told by friends not to use them because of bad reviews. I should have listened. Now my bank has to file a dispute!

2 years ago

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Carmen correa Dallas, TX

If I could give priceline a 0 I will I book a car last week and I pay more that if I would of got it from the rental place I got the package bundle but I ended paying more it is one of the worst things I could of done going through priceline

2 years ago

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marissagmz Los Angeles, CA

False advertisement on hotels!!! Horrible refund policy! I have asthma and the hotel was a smoking hotel when I was told it was non smoking! Could have put me in the hospital! I spent the two nights in my car!!! I am considering legal avenues because I couldn’t even stay in the hotel & they would not refund me even a partial refund

2 years ago

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Concerned Customer Washington, DC

This company is horrible. They advertise incorrectly and do not take responsibility for any of their actions. Due in part to their misleading information, I was charged an additional fee and was told that I’d have to wait 5 days to find out why. Following the call, I received an email saying I’d have to wait 10 days.

2 years ago

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Alyces Floral Design Fort Walton Beach, FL

They are horrible, I have been on the phone for 3 hours trying to cancel a flight which isn't until end of June and they have transferred me and sent me to 6 different people. I am 73 years old and each person tells me a different story, trust me your customer service is AWFUL, your rating should be a 0.

2 years ago

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Justin Hicks GA

Worst travel company. Crooks. I had a delayed flight and booked a hotel under the impression it was for the night my flight was delayed. When I realized it was for later that evening Priceline would not refund me. I contacted them less than 5 minutes after booking

2 years ago

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Jeff Roseville, CA

Book the room With full sea view and paid as nonrefundable. Once the payment went through and the confirmation was sent by Priceline the room sure partial Seaview. After contacting Priceline the acknowledge the mistake and they tried to fix the issue for two weeks later to cancel my booking without my permission

2 years ago

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Karl Zwaanstra Allendale, MI

Worst pay by the hour hotels. Walked out and never stayed. They won’t even give me a refund and say the hotel is responsible, even though they are the ones I paid. NEVER book through Priceline. They don’t stand behind their customers, only for the money. DO NOT TRUST THEM!!! See the hotel first!!!

2 years ago

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rodney john Seattle, WA

Booked 2 separate flights 1st For 4 people then second for our son who decided to go with us last minute. I called to cancel both trips they refunded the single flight but did not do flight for 4 so we are know out for flight tickets. There customer service can't talk very good English...I will never book with them agian 1200.00 down the drain.

2 years ago

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Roosevelt Brown Carpentersville, IL

As long as you don't need assistance or customer service priceline is marginal at best. But God forbid you need to alter or change or have a emergency. They suck and I am a VIP so called Platinum member. Will never use there service again.. wish I cogive 0 stars

2 years ago

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Loren G New Smyrna Beach, FL

They did not honor there lowest price guarantee. They charged me $573.80 for a hotel stay paid in advance. The hotel receipt I received was priced at $480.68. They refused my refund after multiple calls. Their explanation was faulty, and had nothing to do with me. I would never recommend this site to anyone.

2 years ago

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Pierre Antoine Meiller Miami, FL

Horrible experience, they said that they changed my flight but didn't. I ended up purchasing an extra ticket at the counter from the airline at full price. I never got a credit nor a refund and they said that it was not their fault. Do not buy from them they are thief and unprofessional.

2 years ago

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GUILLERMO LORENZO-ROCHA Las Vegas, NV

PRICELINE is a scam!!!....... Try to rent a car in the San Diego area and I had paid in advance only to find out when I got to the car rental place it was all BS!!!...... I ask for my money back and so far.... Nothing!!!! STAY AWAY FROM PRICELINE!!!

2 years ago

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Steve Dumdie Phoenix, AZ

Priceline booked us a rental car through Thrifty in Phoenix. The car was supposed to be ready by noon and we didn’t get it till 3pm. Everyone in line had the same results. There excuse was no staffing. Be aware and don’t use Priceline as they will not be able to help you once the rental car provider receives your money!

2 years ago

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Shalom London, ENG

Priceline is a company that doesn’t care about customers but tricks you to make as much money as they can. They are not honest, they declined my card three times and each time they put the price up by $160. I wouldn’t trust them or recommend them at all for the stress they put me through.

2 years ago Edited April 29, 2022

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Crystal Mike Denver, CO

Priceline sucks. I couldn't get ANYONE who spoke English enough to even understand them and I was hung up on twice they tried to over charge me 200$ a ticket when I called to change my flights because the airlines changed the times and it no longer worked with schedule. The customer service was absolutely the worst.

2 years ago

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Presley Hurley Sparks, NV

i selected purchase protection on my flight and they said “Trip protection purchase failed. Your trip has been booked, but the insurance you selected has not been purchased.” they are so incompetent and don’t care about their customers and didn’t do anything to help me

2 years ago

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Nate

They deserve 0 stars. Booked a hotel and when I arrived I realized I was in the ghetto. Don’t dare come outside during the day and definitely not at night. Street parking for my Acura. Priceline would not cancel the reservation. They said the hotel won’t cancel it. Well why the F would they!? Never again

2 years ago

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Frank Sepulveda McDonough, GA

They promoted a hotel for $50 per night but when I arrive the hotel did not look like the hotel on the web page. The area look like the place was for addicts and hockey’s. Not a safe area and no refund. They took me for $183.98. Do not book anything through Priceline.

2 years ago

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Erin Hasselmann

I paid over $500 to reserve for a room 4 months ago. I found out today that my granddaughter has MCAS testing the week I booked and Priceline REFUSED to work with me. No amendments or modifications. That's absolutely insane and I will NEVER use them again!

2 years ago

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Amanda Winter Yorkville, IL

Horrible customer service after booking. Suggested that I not cancel room to book a different one, that they would reach out to hotel and get back to me on room change. Never followed through, prices of the rooms increased, and customer service recommended that if I'm not happy to just cancel my booking.

2 years ago

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Kanwalnain Hans Buffalo, NY

Worst service experience. Please don’t book a car from them. Specially when the booking is to pick up from Buffalo Airport Dollar or Herts company as the representatives are same . Worst combination, ripoff, waist of your time.

2 years ago

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cjkpotts Valparaiso, IN

Completely insensitive and lacking in common sense when dealing with a date change for a car rental. Impossible to work with and just a horrible overall experience. We travel often, and will never use this company again. They do not appreciate their customers or stand by their product.

2 years ago

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Mindov Ermatte Black Mountain, NC

Unless you need reservations 2 days before departure, chances are you lose hour money if and when your schedule changes. Their booking is no refund, no change, no cancellation. Not even rental car reservation is cancellable or changeable. Their prices are low because they can keep your money even if you cannot make the trip.

2 years ago

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Kimberly White LaFollette, TN

Terrible! Does not honor trip protection plan cancellation even during covid cancellation beyond customers control!!! Please do not use this company! Terrible customer service! You will waste your time and be out a lot of money if any thing happens!

2 years ago Edited January 14, 2022

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Dung Phan Toronto, ON

its really bad!! I called them about my my trip... everything couldn't match when I checkin. They literary said its up to you to call the airlines. I thought my flight was cancelled but not. BASICALLY this company is a very bad organize and YOU WILL LOSE TIME AND MONEY FOR NOTHING

2 years ago

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Sandy Malanga Jupiter, FL

While looking for a hotel in Emporia , VA , Priceline showed a hotel in Emporia, KS. I did not notice this inconsistency until I booked. I immediately called to correct the issue but Priceline would not issue a refund. This is ridiculous and I will NEVER use Priceline again!

2 years ago

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Ken Bachman State College, PA

If there were zero stars it would still be too generous. Pursuing a refund after 6 months with no success. They will not follow up. They will not call back. They do not care. I hate them. DO NOT.....NEVER EVER USE PRICELINE.

2 years ago

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Jonathan Chounard Fargo, ND

Aweful, they jacked the price up 300 for a car rental, they lie about the price change, and they said I can’t change or cancel it. You can still see today they price is 40 a day you go to checkout it’s 90 a day. Will never use this company again. And during the holidays they steal money from people.

2 years ago

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deborah carmona Columbus, OH

I made a reservation and the same day I canceled it, they told me that they would return the money from 5 to 10 days ago and the money never came. They stole my money and every time you text, it comes out the same as if it were a tape recorder and when you call it to I also think that this webside is fraudulent. I do not recommend it to anyone

2 years ago

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Brenda Davis Lincolnton, GA

I booked 2 rooms for 2 traveling gentleman. Was told by Priceline agent that rooms could be canceled with no charge. These gentlemen had plane trouble and had to cancel the rooms. I had held the rooms with my personal debit card I was charged a cancelation fee that was double the cost of each room.

3 years ago

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Schiller Kids Grovetown, GA

I booked a trip to Charlotte through them for my anniversary. I got to the airport to find the tickets weren't valid. Couldn't get to Charlotte but they are still trying to charge for the room. I wouldn't book through them ever again. Customer service sucks.

3 years ago

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Amber Bramer Stoney Creek, ON

Horrible! Priceline finance department just hung up on me! Horrible customer service. There system wouldn’t accept my credit card so I had to use another one with knowing I’d be able to switch my credit card for my booking and they wouldn’t let me! No where in their policy does it say I can’t change my credit card.

3 years ago

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Mahdi Fathizadeh Orlando, FL

I booked a car for airport, but they gave me a car 7 miles far from Airport. I called them and was on the call for 2 hrs, the manager said that is what it is. I'll dispute the charge for sure. Priceline.com is a scam, be careful when you use it.

3 years ago

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Alaena Coon Ellicott City, MD

Absolutely awful, I contacted them about an issue with bed bugs and while I have proof of the location having bed bugs+ the bites I had and things I and other occupants in my party had to throw out or pay to get properly cleaned they refused to provide me with any form of refund or compensation.

3 years ago

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j t Troy, MI

Rented car on Monday to attend wedding on following weekend, Wedding is cancelled because bride has COVID. Will not refund my $500, or let me use as credit for future booking. DO NOT USE THIS SERVICE!!! - eventually, you will get ripped off - I'm out $500 and received nothing in return - blatant corporate mugging!

3 years ago

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Pamela Sanford Trussville, AL

If I could give them a zero i would!! They refused to give me back the difference for a hotel reservation when I found the same room at a lesser price. Then, I was charged by the hotel in addition to paying priceline. Crooks and thieves!! Never again!!

3 years ago

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H C Hollidaysburg, PA

I booked and paid more for a 451 sq foot room. Priceline assured me the room size was 451 sq feet. What i got was 280 sq foot room soaked with dog urine . Ripped off! 20 hours on the phone with Priceline with no resolution. They don't care about the customer like expedia does. They care about getting your money. Don't use them

3 years ago

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Jonathan Pauda Santaquin, UT

Seriously Priceline just CANCELED MY RESERVATION 20hours before my arrival! They lied and told me my room was not available when I called the hotel they said it is available but they asked Priceline to pay 23.00 more because they undersold the room. TERRIBLE CUSTOMER SERVICE AND THIS SHOULD BE HANDLED BY PRICELINE NOT THE CUSTOMER!

3 years ago

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Corie Grussing Douglas, GA

We had an issue with Mold in the hotel we booked and priceline did absolutely nothing to help. Was on the phone for an hour. They hung up on me, transferred me and still did nothing. Book through Expedia or Directly with hotel. You'll find it cheaper.

3 years ago

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Sally Chicago, IL

Online i used them for a rental car. I selected free cancellation. It jumped down the page asking for credit card info to reserve the vehicle. When I received the receipt it indicated I choose non cancellable. I called 3 minutes after error. They wouldn't cancel. VERY fraudulent behavior!

3 years ago

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Ed Corbitt Okatie, SC

Beware, the reservation you make with this company is firm. Once you give them your credit card number you cannot change the date of you stay, even if it is only by one or two days. Payment is made on the day you reserve the room. Therefore, if you must reschedule, it is your loss.

3 years ago

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Tamra Mc Seattle, WA

Bad...they say your getting a room with a king then when you get there I was put on a first come first serve and got stuck with 2 full size beds. 😢called them up to see what was happening and they transferred me to the front desk 🤦🏻‍♀️I just felt with them they said no to available. Ugh don’t waist your time on Priceline

3 years ago

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Erik Heinkele Carrollton, TX

AA canceled my flight. Priceline shows something has changed, but not that the flight was canceled. I tried using their chat -- it referred me to a phone number. I called the phone number which said...unless you're traveling in the next 14 days, we can't take your call. I literally have NO WAY OF REBOOKING or getting a refund!!!!

3 years ago

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Sabrina Moore ,

Horrible, lying, cheating unprofessional people I have ever delt with. These people literally are a disaster for the businesses they have ties to. After talking to Kevin, I will never use their services again. I also will be skeptical of the hotel that let them represent them. Just horrible

3 years ago