Name: Priceline
Rating: 1.0

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David H Bedford, TX

Could not make my trip do to Covid, tested positive before my flight, thought it was the flu. No refund without 72 hour notice. Have had flight cancellations and the same thing no refund of any kind even though they rent your room out.

3 years ago

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Laura Mount Vernon, WA

Priceline made unauthorized charges on my card for a hotel I never booked. I called and asked them to remove the charge and they refused, sent me the incomplete web form I had started filling out before booking elsewhere. This is theft, pure and simple. Do NOT book through Priceline!

4 years ago

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Aaron VW Marietta, GA

They canceled my flight arbitrarily. I paid extra for a convenient flight time. Now they are offering the inconvenient time at the same price. Cutting my 6 day vacation down to 4 and giving me red eye flights. no compensation or refund.

4 years ago

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T Hart Winter Park, FL

Horrible. I booked a 2 night stay in orlando. The hotel agreed to refund cancel reservation due to injury and Priceline is keeping the money. Foreign call center employees are rude, horrible and can't comprehend anything. I was a faithful priceline user since 2003 never again. Do not use them.

4 years ago

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Thomas Hughes McDonough, GA

Went onto the app to purchase a couple of hotel dates. My card was charged but no confirmation email/info was ever generated. Contacted customer service and they were no help at all. Telling me that no payment was ever taken but my bank account says otherwise. Terrible!! Will never use them again.

4 years ago

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Gearoid Looney New York, NY

terrible Priceline was unwilling to cancel or offer any credit to my auto rental due to not being able to go to a funeral over COVID due to new york restriction. The other companies I used to get the hotel and flights were able to cancel. I will not be using Priceline again. Please use Expedia

4 years ago

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Heather Chafatelli ,

Never would i recommend PRICELINE OR AGODA. the entire country is shut down and they refuse it give me a refund. EVERY other company or hotel has fully refunded their customers but NOT PRICELINE. They won't even respond or contact their customers, if they have no compassion during COVID times then they deserve NONE of our time once this is over

4 years ago

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Sheila Gunter Calhoun, GA

I will never book through Priceline again. I cancelled my cruise over a month ago. My money has still not been refunded as promised. You can't talk to anyone at all and you certainly can't get any help online. This is the worst agent period. Terrible customer service. Just Rotten

4 years ago

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Bill England Spring, TX

We booked a reservation for the Driskill in Austin for SXSW which was cancelled due to the over reaction to the Covad virus. I was hoping Priceline would be easier to work with but they will not allow us to cancel the room.

4 years ago

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rplunkett70 Starkville, MS

I will never use Priceline again! They gave me wrong information about a hotel room and they have been “investigating” for 36 hours now even though they said it would take 24-48 hours. I am extremely dissatisfied and will never use them again! I will call the hotel directly... expensive lesson learned the hard way!

4 years ago

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Christopher Chamberland Yorktown Heights, NY

I booked a hotel with them. They gave me the wrong check in dates and did not want to issue a refund. They didn't even send me a receipt with the appropriate dates. I called them about the issue and they said there was nothing they could do. Totally unreasonable. Never book a hotel with them.

4 years ago

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Bethany Santa Rosa Beach, FL

I booked an Express deal. The hotel I got was in no way similar to the possibilities listed. They were nice well known hotels. I got an old dirty run down dump. Bait and switch. I complained- they said too bad. No changes even though they misrepresented what I was buying

5 years ago

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Tarig Chicago Ridge, IL

They are scammers...terrible customer service and do not respect the costumer right to be satisfied...refused refunds required by federal law and threatened to penalize me if I complain or ask for my money back....and when I did my credit card info was given to the hotel who charged me 171 dollars in bogus fees not mentioned in the policy

5 years ago Edited September 14, 2021

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Christopher

IT WAS A GREAT AND NICE EXPERIENCE, FROM THE CUSTOMER SERVICE TO THE EASE OF ACCESS IN PLANNING AND BOOKING FLIGHTS.

5 years ago

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William Glover

Very Good. I booked hotel through this website along with flights and got a great deal with everything I needed

5 years ago

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Sandra Dubas Salt Lake City, UT

I like using priceline because of the compared prices I get from them. I know that I will find a good price no matter what.

7 years ago

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Lori Schwab Sandy, UT

I like the option to name your price. Sometimes you can get a good price. I have never had an issue with them or with something that I have booked.

7 years ago

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Shopman Herriman, UT

I feel like I am gambling when I use Priceline. I just want a nice room. When I use Priceline I don't know if I am going to get one. I also wish they let you search by indoor pool, not just pool.

2 years ago

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Lacey Horne Salt Lake City, UT

Have been very disappointed with Priceline their star ratings are NOT accurate especially when comparing the same hotel locations with other sites. We ended up staying in a really gross hotel because of this and they were. It willing to help us out AT ALL. Buyer beware!!

4 years ago

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Mickey Mangum Long Beach, MS

I've used priceline but I don't like the way you have to bid on properties. Honestly it's too much trouble and I was better off just gong to a site that lists the prices and paying up. Now, once I got the hotel it was fine.

4 years ago

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Michelle W Coraopolis, PA

Priceline is great to get options to book a trip. Is shows so many great options from lower end prices to pricey ones. Very easy to use.

4 years ago

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Tony Riverton, UT

When it comes to finding rental cars, priceline always seems to find the cheapest option for me....and I do my fair share of comparison shopping.

5 years ago

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Marissa Redwood Falls, MN

I've searched on Priceline a few times, but they never have stood out to me as providing something that so many other websites similar to them provide. I haven't been wowed by their deals.

5 years ago

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Alicia Smith Dallas, TX

They promote hotels that gave Roaches and will not help you get your money back so they are ok with that. Priceline promotes unsanitary living conditions do trust at your own risk.

1 year ago

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Ross Austin, TX

Express deals is the same price as booking with my VIP gold account. Company won't resolve the issue. In my opinion this is mispresentstion and extremely deceiving. Very frustrating and disappointed.

2 years ago

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Trina Bunting Detroit, MI

If you make phone reservations makes sure you ask about if the hotels have to have a deposit because they don't tell you. Then you check in and they charge more then you where supposed to

2 years ago

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senthil kumar murugan Butler, PA

Not even willing to give the stars for Priceline. It is really cheating the people in the name of booking and their cancellation policy even if its a human error .I will not recommend people booking in priceline

2 years ago

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Julie Allen Idaho Falls, ID

Priceline has absolute horrible customer service. I made a mistake on the city i needed a hotel in and immediately contacted them to no avail. I am out 600 for room i could not use.

2 years ago

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teri Indianapolis, IN

no receipt ' did not get the room I requested ' and when I called they lied and said I did not ask for a certain room I asked for beach front ocean front

2 years ago

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Tabitha Sapough-Brown Sandy, UT

Scammers. 100%. They advertise a guarantee they don’t even honor FOR MY PURCHASE THAT COMPLIED WITH THEIR POLICY. They STOLE MY money and do not care. use them if you don’t want to be scammed

2 years ago Edited July 18, 2022

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Josh Quiat Birmingham, AL

It’s easy to use but always ends is some form of infuriation being charged multiple times. Wrong addresses . I never hated an app so much. I will NEVER ever recommend or will use it anymore.

2 years ago

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JOE MADARATS1 Arlington, VA

II RENTED A CAR THROUGH PRICELINE FOR TWO DAYS ONLY USED CAR FOR ONE DAY STILL CHARGED FOR TOW DAYS RIPOFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 years ago

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Karen Dowdy Charlotte, NC

They canceled my flight at 12pm today and don’t want to put me on another flight I ask to speak to a supervisor and they keep hanging up on me I’m stranded in North Carolina with no where to go

2 years ago

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tammy Scholl Newton, NJ

I booked a hotel in Connecticut. We had a snowstorm the day before and were unable to make it to CT due to the incliment weather. Neither priceline or the hotel (per priceline) would issue a refund or credit.

2 years ago

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Nicki Melendez Kansas City, KS

We ordered an Infinity 7 seater 2 months ago, they said none was available and then offered a Kia sedan. They wouldn't give us a discount for the downgrade and told us to just accept it. Never going with Priceline again.

2 years ago

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Lynn Lynn Morristown, TN

Please don't use Priceline booked a room on two different times we were refused service both times and Priceline took 5 hours each time before we could get an answer terrible service

2 years ago

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Elizabeth Geise Quincy, IL

I had to cancel my flight due to extreme snow in my area. Priceline would not refund me and told me to call the airlines myself.....they would not refund me because I went through Priceline. Buyers BEWARE!!!

2 years ago

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Chloe gauvin-david Saint-Eustache, QC

Horrible experience. Have been waiting hours on the phone to not get answered only to be hung up on. They changed my flight without even contacting me. NEVER EVER choose them.

2 years ago

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Keita Marshall Cheraw, SC

Priceline is a rip off!!! Do not trust this company unless you like giving out money for no reason. I booked a room with a jacuzzi but they booked me a room with a King Bed. Priceline will not refund my money.

2 years ago

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Sami Charlottesville, VA

Dishonest service and price gouging when we needed to change or cancel flight. Walked away from what we paid and bought a new ticket from another company.

3 years ago

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Stacie Sterling IA

If I could give zero stars I would. Showed up for our early reservation for them to tell us they had no rooms at the time. When we tried to cancel they charged us the price of the room as a cancelation fee.

3 years ago

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Speck Red Aledo, TX

A hurricane shut down the beach I was going to. I tried to cancel my Hotel but since the hotel was still open, they would not cancel my reservation. DO NOT USE THEM TO BOOK A TRIP.

3 years ago

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Amber McGlathery Dayton, OH

We checked into our hotel and it did not reflect the online pictures. It is disgusting, and when I brought it to their attention, they completely ignored me. Do not ever use them.

3 years ago

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Alex Duque Los Angeles, CA

This company is a joke good luck trying to get your money back for anything. They booked me a so called 4 star hotel and it was no more than 2.5 i have all the nasty pictures these people are scum

3 years ago

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Catlean Jules The Bronx, NY

If I could give 0 stars I would. Stay away from this site. Priceline did a duplicate booking and was never notified until checking. They are refusing to issue me a refund for that booking. They customer service is terrible.

3 years ago

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Robert Allen Hammond Brighton, CO

I would not recommend that anyone use there insurance I have been ripped off twice for concert tickets and rental stuff insurance Alliance Insurance is a total scam I will not use any service that recommended it

3 years ago

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Konstantin Druzhenko Palm Coast, FL

Booking was done not right, had to spent time to call customer support witch is very poor if even existing. Problem was not resolved. Total : 3 calls, more than 4 hours for waiting, multiple redirections - still no result.

4 years ago

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Philip N De Franco

Absolutely awful; website difficult to navigate, customer service automated and exceptionally unhelpful. I recommended that my company ban all employees from ever using the site.

5 years ago

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Anya Lee Jacksonville, FL

I used Priceline while searching for a place to stay for a trip I took a few months ago and I was happy with what I found!

3 years ago

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Bryndie Managua, MN

I love Priceline. In my experience they’re unbeat for deals and convenience. Great customer service too.

4 years ago