Name: Priceline
Rating: 1.0

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Nancy Swanson Harper, TX

Terrible customer service. Booked a room for a medical procedure stay, then had to cancel it. Their cancellation policy stated that I would pay a one night cancellation fee if I cancelled “within one day out” which I took to be within 24 hours of check in. I cancelled 26 hours out and was charged one nights fee. The customer service lady was useless

3 years ago

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MATTY B Minneapolis, MN

The "Pricebreakers" deals are so deceptive. They quote a rock bottom price and then hit you with the "Additional Mandatory Fee." I was trying to book 2 nights in San Francisco. I was quoted $165/night. At the payment screen there is an additional $78 in "taxes and fees" mind you that the hotel tax in SF is only 15%. Then inconspicuously at the bottom, the Additional Mandatory Fee was $544!! That brought the total to $962 when the quote was for $164/night. I'm trying to book a hotel in downtown SF not an all inclusive resort. Complete scam.

3 years ago

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Holy is His name. Ellicott City, MD

The itinerary I find on Priceline website was $358.98 after waiting for three hours someone called me back and asked me to paid $256.09 more for fees. I am so upset and disappointed. I believe this is a scam. My fly reference is 5719700653. And the guy called me back 08/25/2021 at 11:52 pm for 28 minutes. It’s so sad 😞 and it’s not fair.

3 years ago Edited September 14, 2021

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Moe. Sh. Galax, VA

I will never use Priceline again. I booked a car from ACE through Priceline, I was charged immediately from Priceline once booked then again from ACE when picked the car. For a month now been calling Priceline to solve this issue and ACE as well, still no resolution. Priceline agents are very unknowledgeable and rude. Again save yourself the headache and the money, Don't use Priceline ever.

3 years ago

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Shane Smith North Las Vegas, NV

Priceline does not stand behind it's bookings. They have No customer service. Nothing but runarounds. DON'T USE THEM. I am sorry I have money tied up with them. If you go on their chat their customer agents just tell you to contact the airline, or hotel where your reservation is supposed to be. They stole my money, and gave me nothing for it. Worse travel experience of my life.

3 years ago

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Rod McInnis Kent, WA

Worst ever..... Totally all about them and how they can chisel you out of your money!! Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car.. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go though this company again.. Do not use this money grubbing company.. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at it's worst!!!

3 years ago

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Randy Myers Lake Stevens, WA

Priceline is one of the worst travel sites in the industry. If you do plan to use them, which I will never do again, Do NOT pay for your trip in advance, always do the pay later option. They are 100% inflexible and will not refund, change or modify so you better hope nothing changes with your plans. Their customer service reps do nothing but cite policy and refuse your request. Every travel site in the industry has cancellation options and provides a relatively painless "out" if you need it. Not Priceline, they will keep your money. Wretched company.

3 years ago

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Adam Bebenek Algonquin, IL

Very disappointed, when you check in they charge a $100 damage deposit and they refound it up to 10 days, they hiding this information on Priceline and their website, stay away from this hotel, I try to cancel this reservation but the front desk tells me I can not cancel you need to contact Priceline, very disappointed, Extended Stay America Suites - Chicago - Elgin - West Dundee

3 years ago

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Chad Lethwaite Denver, CO

Total scam, they sell u airfare at a reasonable price I was quoted $782.58, even got an email confirmation with that total, they charged my credit card $1051.46. Was on the phone for 45 minutes and when I asked to talk to a supervisor the hold was 9 hours and 40 minutes. Save yourself time and money and book your travel with someone else or be prepared to pay more than you’re expecting.

3 years ago

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chris cruz Denver, CO

Do not book through pricline.com . I had payed for a hotel on there site at 62.50 per night, with there taxes and fees it came out to 744.00 for 9 nights. Upon check out I got my printed receipt and it showed daily rate 58.90 per night totaling 530.00 I contacted pricline and the rep stated that its hotel taxes. I told him about the receipt and then he went to state that its pricline profits. So how is it they try to get you best rates but charge more than the hotel. Anyhow they are not refunded the difference.

3 years ago

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Gina Roach Carrollton, TX

During payment processing they tried to change my flight from preferred times to extremely early or late. Spirit was 90% empty and actually showing the discount available. Priceline should have protected our booking. I'm planning international trips this year and next. Was hoping to use them but will not use them in the future. Their customer support took 20 minutes with no results. Goodbye Spirit Airlines and Priceline.

3 years ago

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Kathleen Hamilton Wayne, MI

Booked a hotel in ludington The rode way inn Priceline wouldn’t show the details of it like the name or pictures so you don’t know what your getting said it was 100.00 a night until I booked it and it went up to 250.00 with taxes trashy hotel hole in the wall toilet didn’t flush and air didn’t work And I told the person working there all he said was thanks I won’t book through Priceline again! You don’t know what your getting!!!!

3 years ago

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Niamh McGoff Breckenridge, CO

We booked a hotel room but when we arrived all the rooms were taken. There were at least a dozen other people in the same situation. Every hotel, apart from the 5 star most expensive hotel in Salt Lake City was sold out. That was bad enough at 11 at night but the wait time to talk to somebody was over an hour so they disconnected me and said they would call back. They called back an hour later and then hung up on me. I never got a call back. I never got an apology despite several emails. And worst of all they never refunded my money so I had to file a complaint with my credit card company.

3 years ago

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Verified Customer West Des Moines, IA

Priceline Pricebreaker tool is a scam and Priceline is no longer a viable option: Priceline is now using a non-cancelable tool called 'Pricebreaker' and packaging one low star hotel between more valuable properties. If you buy, you are booked at the 1 or 2-star, not the 3.5 star plus. I didn't even notice they were packaging properties of such different caliber together until I was booked - and of course, no way to get out of it! Priceline is now part of a huge corp. and has totally changed into a BUYER BEWARE company - no longer a viable option

3 years ago

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Steve Zarwell Eden Prairie, MN

Flight was cancelled due to COVID. Was issued credit for over $2000 but can't use online, have to call in. On the phone they're saying I can't use that for the normal rate and even though I can find the exact same flights they insist I have to pay 50-75% more because I'm using my credit. As stated here customer service is horrible. Always get someone in India who can't seem to do anything and just transfers me back into the same 1hr + wait time queue when I ask to speak to someone who can. Once they get your money there is nothing you can do to get it back.

3 years ago

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Nazira Aidaralieva Cuyahoga Falls, OH

i wouldnt offer services of this company to people this is a fraud company i reserved car rental through priceline when i came for pick up price for rental of car was way different full price wasnt listed on priceline when i canceled reservation because price was higher priceline refused to pay full refund so keep my story dont get any car rentals or hotel through third party like priceline because u dont know how much exactly you will end up paying

3 years ago

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Yvonne Shealy Tucson, AZ

Absolutely terrible! Did not disclose information that should have been. I called customer service and the jerk hung up on me. Guess I wasn't giving him the conformation number fast enough. Then automated system said I could select to have a call back. After he hung up on me the wait time was 59 minutes. It has been three days and no call back. DO NOT USE THIS COMPANY. THEY ARE AWFUL AND I DID NOT SAVE ANY MONEY. AS A MATTER OF FACT, THEY COST ME MONEY. WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

3 years ago

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Craig Willoughby Chicago, IL

Booked a trip to New Orleans and rented a car through Priceline. Great deal! What Priceline didn't tell us was that the agency wasn't at the airport...it was downtown. Turned out that the agency we booked through didn't honor Priceline, and I ended up paying an extra $200. Oh, and to top it all off? Priceline's booking fee is non-refundable. Overall, I do not recommend them. Save your money!

3 years ago

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kelvin li Richmond Hill, ON

If you are booking airline tickets, go check airline website before you pay at priceline. Under pandemic, priceline will forfeit your residule value without mercy if you rescheudle our booking to a cheaper date, however, some airlines will keep your residule value in their travel banks, so you can use it for future booking. They often make mistakes in flight availabilities. Again check with the airline before you deal with priceline. Be aware price gouges customers in many ways. Wish there is option for no stars

3 years ago

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Josephine Jael Jimenez Tustin, CA

DO NOT BOOK THROUGH THEM I used their site to book a hotel room and my first attempt prompted a “This deal is no longer available” box to pop up, so I tried again because it was still showing up. I was charged for BOTH transactions less than a minute apart and Priceline refused to cancel one because they were both “valid.” Will never be using them again, terrible customer service. I plan on disputing the charge.

3 years ago

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Bryn Grunwald Boulder, CO

THE WORST. We have been trying to book a flight through them. We had a flight last year that got cancelled due to covid, and Priceline gave us a voucher, but we can only book through the phone. EVERY TIME, in the midst of confirming the booking details, they have hung up and not called back. Every time, we have been on hold for an hour and half, only to be hung up on. They will not give us our money back or allow us to book it online. Do not trust them with your money.

3 years ago

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Dave Kriger Aliquippa, PA

Professional scammers. Booked and paid..week later didn’t have my room said it was never booked..refuse to refund the package..I guess that’s the beauty of a credit card dispute..customer service is a bunch of idiots as well been six hours of phone time and no resolution.. lesson learned hope they go belly up being such a deceitful crap company.

3 years ago

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Bryan Josemans ,

I inadvertently booked 2 nights at a motel 45 minutes from the desired location one week in advance. Three minutes after I paid, I realized the error and called the motel to cancel. They said I had to go through Priceline. I called Priceline and the refused the refund or even credit me towards a motel at the desired location. Now I am going through my credit card company. I am retired and always go through Priceline for my airline and motel arrangements-NEVER AGAIN

3 years ago

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Sarah Pinckney, MI

It should be possible to leave zero stars. Priceline is refusing to give us a refund or reschedule our room. We booked a hotel via Priceline a month ago when the COVID numbers were much lower. Now the numbers have spiked and there are new orders in our state. With over a week’s notice, they are refusing to do anything. Instead they are going to keep our $300 in the middle of a pandemic. Go with Travelocity or Kayak.

3 years ago

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me me West Springfield, MA

They double charged me for a flight. I called to dispute and they said tough. The transaction has already gone through so im stuck with it. I asked to speak to a supervisor and they hung up on me. I called again and was hung up on 3 times. Most of the times I think people are rude when being hung up on. I was just hung up on when I asked to speak to a supervisor every time. They stole $800 from me.

3 years ago

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Alex N Glendale, AZ

Worst experience ever with Priceline. They saving isn’t worth the loss they’ll cause you in the long run! Please reconsider using them before purchasing anything. After eight years of this company I got a huge smack in the face when asking to reschedule due to Covid. Not refunded but rescheduled and I’m these “uncertain times” the one thing I’ll bet with certainty is this company will screw you!

4 years ago

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AB Los Angeles, CA

Priceline is a scam and their Customer Service Reps are greedy, useless, lairs. I booked my room and paid fully. The hotel overbooked. I have an email from the GM stating they refunded Priceline and Priceline owes me a refund. Priceline is now claiming I was a no-show and they're not going to refund my fully paid room. You see good reviews and bad on various sites, is it worth the risk to be one of the 2/5 people they rip off? All they need is a few good (or fake) reviews to keep the scam going.

4 years ago

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Beni Womitso Richmond, VA

Will absolutely not recommend. I made a reservation for a car rental, and called 2 min after the reservation to make changes. they said the reservation was not negotiable or refundable once they receive their money. The customer service was terrible and rude and their manager was not helpful. It looks like they only care of the money and not customers.

4 years ago

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Garry Cohen San Mateo, CA

I am extremely dissatisfied with Priceline, it’s customer service and refund policies. I booked a car for a family vacation many months ago. Then Covid hit and you can guess the rest. My vacation is in August, but we canceled significant vacation due to health concerns. Priceline has said “tough” and won’t even offer a credit voucher. Given the fact that a Pandemic caused the cancellation, I simply feel ripped off. How much unjust enrichment will Priceline be allowed to receive? A class action should follow!

4 years ago

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Zhenyu Duan Berkeley, CA

Due to the COVID-19, Hawaii has been under selter-in-place order. We cannot go to Hawaii as planned, so I canceled my hotel booking on Priceline. I talked to a customer support when canceling, who said they can refund my booking fee. But after 2 months, they send me an email noticing me that there won't be any refund. I am very frustrated. They lie to customers and don't care customers at all.

4 years ago

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Michele Lee Reed Orlando, FL

I have been travelling for years through various companies and I have NEVER had such poor customer service. In the midst of COVID, I cancelled my rental car booked in February through Priceline because my June event was cancelled. Priceline refused to offer a refund for my rental car which in these times is absolutely absurd. This is the only company that failed to offer a refund. This is ridiculous and I will continue to urge everyone I know to boycott this company.

4 years ago

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Luly Orlando, FL

Priceline is the Worse company I’ve doubt with. We purchased our vacation tickets in October 2019 and due to the Covid-19 pandemic our trip was canceled and they REFUSE to give us a refund and are only giving us less than 6 months to use or lose voucher ... Although no one knows when this will be over and not to mentioned Vacations have been used to stay quarantined as there was no other options. I’ve never had such a horrible service like this company

4 years ago

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melvin rose Knoxville, TN

I tried canceling 45 minutes after my reservation was made, walked in and the place was dirty and stunk, refused to stay because you can tell it wasn’t clean. Priceline refuses to refund $1100 back. I called VISA and filled a complaint against them per VISA’s 100% guaranteed satisfaction with your purchase policy, they opened there investigation and contacting my bank. SHAMEFUL of Priceline

4 years ago

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mad ave North Haven, CT

I booked an airport rental at priceline.com for $541. Then I found another site offering a price of $340. I called priceline and asked for a price match. They said they could not do it for some reason. Then I said I would like to cancel my booking. They told me I could not. I ended up using another car rental service. I never used Priceline's booking. I called them multiple times asking for a refund, or a partial refund. They refused to refund even one dime. In the end, they took in $541 for nothing. People, stay away from priceline.com. They are scammers!!!

4 years ago

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Mohamed Abdelrazek

I booked round-trip flight for my wife from Doha to Cairo and due to the loss of my wife mother I tried to canelle the return flight from Cairo to Doha for two days calling their customer service and was told to wait for response from them and that the cancelation fees is 60$...i contacted them several times and just 8 hours before the flight they told me I have to pay 600 $ for canceling.. The whole ticket was 700 $.. Again avoid them..

4 years ago

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Mohammad Abumuhaimid Manvel, TX

Beware people it turned out that booking thru the hotel is cheaper than priceline. Priceline doesn't disclose all mandatory charges the hotel might charge. You have to understand what charges priceline doesn't include. Eventually you will end up paying more than going to the hotel directly. This happened to us. When checked in, Hilton had $35 mandatory charge per day per room. Priceline doesn't show that and I was tricked. Their policy is vague and they will hold you accountable for it.

4 years ago

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Anne Valerius Glen Ridge, NJ

I would not even leave one star if I didn’t have to. Our experience with booking a hotel. Our mistake was trusting Priceline to recommend a cheesy , hourly, mold ridden, scary motel where my daughter and granddaughter were forced to stay . This was the Quality Inn in Ansecon NJ. Nevergo near this place and I am horrified that Priceline would even have it listed. Runaround with refund and Priceline does nothing to help you. No refund and never using Priceline again.

4 years ago

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Jennifer Smith Timnath, CO

Unfortunately, I was required to leave a star in order to post a review. Within hours of reserving a rental car, I canceled it. I was told that I would not be refunded even as I read “free cancellation until pick up”.Then when I requested to speak to a manager, I was given the runaround and was finally told someone would call me, but I’m still waiting for the call. Listen to the reviews! Go with another company that values customer service!

5 years ago

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Susan Brittain New Freedom, PA

I booked a hotel through Priceline and it was an absolutely horrible delapitated room. It was run down, dirty and nothing like their website described it as. I think Priceline should eliminate hotels when they get a certain amount of negative feedback about one specific hotel.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

I like that they have so much information online, that you can use the price comparison tool and that they give you the opportunity to name your own price as well.

6 years ago

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John Schwab Sandy, UT

I use Priceline often. I find their user experience to be very good and it lets you filter quickly and pricing is always competitive or better than others.

7 years ago

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soporia moment Tallahassee, FL

When I usually need to book a fight to take a trip I use Priceline and for a round trip the prices are very reasonable. Also, if you want you can rent out a car so when you get off the plane you able to have one

3 years ago

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Mhorne182 Eagle Mountain, UT

Can find good prices on Priceline. However be very careful with the name your price tool. One time we reserved a 2.5 star hotel and was given a 2 star hotel. Customer service was a nightmare. They wouldn’t budge or acknowledge their mistake.

4 years ago

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Stan Hollingshead Lehi, UT

Interface is easy to use. The value seems pretty good. It seems that when we book through Priceline we always get the room next to the elevator, ice machine, or some other undesirable spot. But the value is good so we keep coming back.

4 years ago

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Adrianne murray Brigham City, UT

I love booking my airlines on here because you can always find the best deals.I’ve had very good luck with the prices for years now and they will continue to use them

4 years ago

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Jaime American Fork, UT

I have used Priceline several times to book hotels or cars. Most recently I rented a car using Priceline and got a better price than I could find anywhere else.

5 years ago

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Katie Kearney Vienna, VA

I compare a lot of flights and hotels on Priceline when I am traveling. It is nice to see a comparison of all the prices in one place. Prices are just insane for hotels and plane tickets nowadays so I never see like a GREAT deal.

5 years ago

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Glenn Welt

Priceline gave me WRONG information which resulted in having to pay TWICE for 1 night stay at Days Inn, College Park GA on 10/16/23. Then, despite 2 additional phone calls to Priceline, I received ZERO help to get initial or duplicate payment refund.

1 year ago

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Pete Benson Havelock, NC

Customer service is the worst I have ever had, not just this time but anytime I have had hotel issues. Not only did we have a problem with the rooms dirty when they changes our room it had left over drugs in it priceline said they couldn't or wouldn't help Terrible business & doesn't appear to have any American call centers

1 year ago

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Antti Helenius Helsinki, 18

I have never ordered anything from Priceline. BUT i was suprised to see 3 charges on my MC. Total about $4000. I do not know how they got mycard details ???? On charge dissapeared and there was a refund for two others but it was $6 below the charge. I ordered a new MC and Will never use Priceline. Total scam

1 year ago