Name: AUTOPAY
Rating: 4.1

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Verified Customer

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Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

2 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

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Verified Customer

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James daniels Port Crane, NY

Did everything to get me the lowest rate

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

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Verified Customer

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jaime benito Miami, FL

simon. was great always responded on time

2 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

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Verified Customer

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Eric Watford City, ND

Easy process, able to get a much better rate and savings

2 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

2 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

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Verified Customer

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Brandy Bishop Wichita, KS

Seamless process and excellent customer service

2 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

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Verified Customer

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areline l bassham Seth, WV

very convenient and easy process for loans.

2 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

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Verified Customer

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Marvin Cooke Murfreesboro, TN

They communicated very well about everything.

2 years ago

Reply from AUTOPAY

Thank you Marvin for choosing AUTOPAY! We are always excited to see positive feedback!

Jun. 2nd, 2021

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Verified Customer

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Ilir Lokaj Stamford, CT

I've had a good experience with customer service

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you Ilir!

Jun. 2nd, 2021

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Verified Customer

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Donald Smith Huntington Beach, CA

Great friendly service. Quick response time

2 years ago

Reply from AUTOPAY

Outstanding to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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David E Darragh Peoria, AZ

Prompt, courteous and professional agents

2 years ago

Reply from AUTOPAY

David, thank you for your feedback! We appreciate your business.

Jun. 2nd, 2021

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Verified Customer

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Chad Crystal River, FL

Extremely easy process from start to finish.

2 years ago

Reply from AUTOPAY

Thank you for your response! Cheers!

Jun. 2nd, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

I had a good experience. Friendly service and convenient

2 years ago

Reply from AUTOPAY

Thank you Chastity for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Leon Stevens Las Vegas, NV

Simon O. was very understanding and very patient with me.

2 years ago

Reply from AUTOPAY

Leon, thank you for your feedback, we will send a note to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Matthew Kelly Houston, TX

They helped me to get a better rate for my auto loan.

2 years ago

Reply from AUTOPAY

Matthew, thanks for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Willie Birmingham, AL

Great service and got a better interest rate than expected

2 years ago

Reply from AUTOPAY

Thank you for your review Willie!

Jun. 2nd, 2021

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Verified Customer

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Robert Nixon Long Beach, CA

Great customer service, fantastic help overall

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback Robert! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Wayne Byers Los Angeles, CA

Very friendly. Very easy to work with. Was able to do what I was looking for in refinancing.

9 months ago

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Ramiro Mendiola Houston, TX

Leah is a great person walked me thru this deal and it was smooth and easy. Thank you Leah.

9 months ago

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Clifford Simms Port Saint Lucie, FL

I appreciated the fast service. I also liked the open communication with the Agent.

9 months ago

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Nathan Samek Utica, NY

Megan was extremely helpful and was always quick to respond when I had questions.

10 months ago

Reply from AUTOPAY

Stellar 5-star review.

Oct. 31st, 2023

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Veronica Ramos Sacramento, CA

Jesse was great to work with! Made refinancing my car such a smooth and easy process!!

10 months ago

Reply from AUTOPAY

Thank you for sharing your experience.

Oct. 31st, 2023

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Misty Peoples MO

Amazing service when looking to buy a car or second car. Offer payments for all credit types that fit your budget

10 months ago

Reply from AUTOPAY

Thank you for the feedback.

Oct. 2nd, 2023

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Jacque Elmore Fort Collins, CO

Cameron was amazing. Very patient with me and explained everything extremely well.

10 months ago

Reply from AUTOPAY

We will share this with Cameron. Thank you.

Oct. 2nd, 2023

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Aaron Scott Louisville, KY

Great help super nice and always available. Explained the process extremely well.

10 months ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback.

Oct. 2nd, 2023

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Linda

Emmanuel is a great representative! He made the process quick and smooth. He was friendly, approachable

1 year ago

Reply from AUTOPAY

Hi Linda. Thank you for the feedback. That is what we strive for.

Aug. 18th, 2022

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MeredithAnn New York, NY

I had an amazing experience with Dylan - super helpful; super fast; and a terrific rate. Couldn’t be happier!

1 year ago

Reply from AUTOPAY

Hello Meredith, thank you for sharing your experience, we are glad that it was pleasant and efficient. Count on us whenever you need to!

Jul. 7th, 2022

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Virginia Rountree

I not sure what really to rate this company so far I have had good experience with them lowering my interest rate and refinancing my account

2 years ago

Reply from AUTOPAY

Thanks for the awesome review, Virginia! We're always thrilled to lower your rates.

Mar. 26th, 2022

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Amber Jones DeLand, FL

Really easy process with little work on my end. It did take about a week for Autopay to reach out to me but once they did it was smooth sailing.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Amber! I'm glad the process was so easy, but also sorry it took a little longer than usual. If you would like, we would be happy to look into this to see what went wrong. Please just give us a call at 844-290-5731.

Dec. 1st, 2021

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Will Lott Madison, AL

It was fast, and Michael was a great person to work with. They said I got refinanced but haven’t heard from anyone yet.

2 years ago

Reply from AUTOPAY

Hi Will, thanks for the review. I'm so glad to hear your specialist was able to make this process easy for you! We would be happy to look into where your application is. Please just give our customer success team a call so we can provide an update. Our number is 844-290-5731 .

Dec. 1st, 2021

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Paul Gamby Toledo, OH

I had a good experience with auto pay and it was great that I could do most most of it in the comfort of my home.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us

Nov. 19th, 2021

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Karina Hernandez Salt Lake City, UT

Before excepting them to run your credit, you should ask what the equity of your car is because yes, they will give you an approval, but with a large down payment on your vehicle and they don’t tell you this before they run your credit. This is really awful when you’re trying to build your credit. After asking why they didn’t tell me this. The guy told me, ma’am I just have to get back to work.

1 year ago

Reply from AUTOPAY

Hello Karina. We appreciate you sharing your experience with us. We do know how frustrating it can be to spend time on this only to learn we were unable to find a good fit for you. Unfortunately we do not have the ability to see why you might have been turned down as that is something that only the lender reviewing your information can see. We are very appreciative for you taking your time to leave this feedback and hopefully we can assist you in the future.

Apr. 4th, 2023

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Lindsey Hobson Blountsville, AL

Deliah is a gem. She made the whole process easy.

6 months ago

Reply from AUTOPAY

This is great news. We will share this feedback. Thank you.

Oct. 2nd, 2023

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Michelle Moore Gulf Shores, AL

Everyone was great and worked hard to get things handled.

6 months ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

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susan horsley Shelbyville, KY

The site takes application for new car loans. Then you have to call and they tell you that they are not doing new car loans. Maybe fix your website.

6 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Alfred Bana Mililani Town, HI

Andy F was very helpful in processing my loan application!

7 months ago

Reply from AUTOPAY

Great 5-star review. Thank you

Oct. 2nd, 2023

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Misty Burton Austin, TX

Very professional and helpful during the process!

7 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback

Oct. 2nd, 2023

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david robertson TX

Kyle was patient and knowledgeable job well w

7 months ago

Reply from AUTOPAY

Awesome 5 star review. Thanks for taking the time to leave it.

Nov. 30th, 2023

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Justin Ivery

Great customer service and communication. Very easy process

7 months ago

Reply from AUTOPAY

Awesome 5-star review.

Aug. 28th, 2023

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Danny Meeker Durango, CO

Easy to work with and very responsive team!

7 months ago

Reply from AUTOPAY

Stellar 5-star review! Thank you.

Aug. 28th, 2023

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Joseph Tunnell McKinney, TX

Megan was great helping me out thanks a lot!

8 months ago

Reply from AUTOPAY

This is great to hear. We will pass this along to Megan.

Sep. 1st, 2023

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Tryistin schrepfer

I worked with Megan and she was amazing!

8 months ago

Reply from AUTOPAY

Stellar 5-star review. We will share this with Megan.

Aug. 29th, 2023

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Steve Meidroth Los Angeles, CA

Garrett was very professional and helpful.

8 months ago

Reply from AUTOPAY

Thank you for the wonderful feedback.

Aug. 28th, 2023

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Mike waller Las Vegas, NV

Service was awesome from Reba. Enjoyed working with her.

8 months ago

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Kevin Foster

Patrick K was great to deal with..

8 months ago

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Verified Customer

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Antoinette J Butler Chicago, IL

The agents really helped me with what I needed

1 year ago

Reply from AUTOPAY

Awesome Antionette! Our customers are our #1 priority.

Sep. 15th, 2022

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Verified Customer

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Uhodari Hendrickson Manassas, VA

They tried but seemed to be figuring out things as they moved along

1 year ago

Reply from AUTOPAY

We appreciate your feedback Uhodari. Each customer is unique and we strive to get their needs met if at all possible. Thank you again.

Sep. 15th, 2022

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Verified Customer

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jim nance Enterprise, AL

smooth operation with friendly service and great offers

1 year ago

Reply from AUTOPAY

Thank you Jim, we hope in the future we can assist again!

Sep. 8th, 2022

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Verified Customer

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Evan Fears Walnut Ridge, AR

Good constant assistance with minor hiccups.

1 year ago

Reply from AUTOPAY

Hi Evan, thank you so much for your review, we hope the delays weren't substantial and would love to hear from you again!

Sep. 8th, 2022

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Verified Customer

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Joseph

The customer service personelle were pretty quick.

1 year ago

Reply from AUTOPAY

Thank you Joseph. We are glad we met your expectations.

Sep. 1st, 2022