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8.8

Overall Score

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Bryan King Cedar Park, TX

The terms that we discussed are not what I was given

7 months ago

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Reply from AUTOPAY

Hi Bryan, I'm so sorry that there seems to be a problem with your loan! We would love to get this cleared up as soon as possible. Please give us a call so we can look into this. Our number is 844-290-5731. We look forward to hearing from you!

Mar. 26th, 2022

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Tmmiller34 Los Angeles, CA

It was simple, professional and quickly done.

3 months ago

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Reply from AUTOPAY

TM, thank you for appreciating our process and for working with us! We look forward to assisting you in the future as well!

May. 31st, 2022

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Anita Circleville, OH

Kept in touch with me and answered any questions I had

4 months ago

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Reply from AUTOPAY

Thanks for sharing your experience, Anita!

May. 11th, 2022

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Gloria Garcia Bridgeport, CT

Heather W She was amazing to work with

5 months ago

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Reply from AUTOPAY

We'll pass this along! Thank you for choosing AUTOPAY!

Apr. 19th, 2022

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Jeffrey Porter Crystal Lake, IL

Very fast and friendly service Blake was amazing

5 months ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY!

Apr. 19th, 2022

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Yer Yang Minneapolis, MN

Great response, all my questions were answered.

10 months ago

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Reply from AUTOPAY

Thank you so much for the awesome feedback, Yer, and thank you for refinancing with AUTOPAY!

Dec. 1st, 2021

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N/a

Terrible, very unprofessional would never advise anyone to do business with them in my Life Lorrie needs to be fired

10 months ago

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Reply from AUTOPAY

I'm so sorry to hear you've had such a negative experience with your specialist. Our customer success team would love to look into this and see if there is a solution available. Do you mind giving us a call when you're able? Our phone number is 844-290-5731.

Dec. 1st, 2021

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Betty J Hill Tuttle, OK

Took a long time didn't pay all of my loan there saying I owe them 75 dollars

10 months ago

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Reply from AUTOPAY

Thank you for your review, Betty, and I'm sorry there was an issue with your payoff. We would love to look into this and offer a solution. Do you mind reaching out to our customer success team at 844-290-5731? We hope to hear from you soon!

Dec. 1st, 2021

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Latoya Shantrice Mckever Hazlehurst, GA

Speedy service, friendly, makes accommodations

10 months ago

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Reply from AUTOPAY

Great to hear Latoya! Thank you for sharing your feedback with us!

Nov. 8th, 2021

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Janet Rosario Asheville, NC

Delay in processing and connecting with representative by phone or email.

11 months ago

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Reply from AUTOPAY

Janet, thank you for your review! I'm so sorry about the delays, and would love to research this to see what went wrong. Do you mind giving us a call at 844-290-5731? Our customer service team would love hear more about this.

Oct. 25th, 2021

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Roger S Bresnahan Jr Bellevue, NE

Was a very easy process. I would recommend it.

11 months ago

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Reply from AUTOPAY

Thank you, Roger! That is the highest compliment you could give us! Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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Joseph A Langevin Lafayette, NY

The service was very fast and courteous.

11 months ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us, Joseph!

Oct. 25th, 2021

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Donielle Brown Newburgh, NY

Took MONTHS and multiple different agents. Weeks without communication or updates.

11 months ago

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Reply from AUTOPAY

Hello Donielle, thank you for sharing this feedback! We are sorry to hear about these delays and gaps in communication! We pride our self in providing smooth and efficient financing and clear communication. We would like to research this so that we can keep this issue from happening again. Please call our escalations department when you are free at 844-290-5731

Oct. 25th, 2021

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Nicholas Schober Olathe, KS

The communication along the way regarding the process and status within process was rather poor.

11 months ago

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Reply from AUTOPAY

Nicholas, thank you for your review. I'm so sorry that you had trouble contacting us, as we're always trying to communicate as clearly as possible. I'd love to look into this to see what went wrong; do you mind giving us a call? Our customer success team would love to hear from you. Our number is 844-290-5731.

Oct. 25th, 2021

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Christopher Tinsley Vine Grove, KY

Time difference complicated the process.

11 months ago

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Reply from AUTOPAY

Thank you for the feedback, Christopher. I'm so sorry that the time difference caused some confusion, but we'd love to hear more about this so it doesn't happen in the future. Would you mind calling 844-290-5731 to speak to our customer success team?

Oct. 25th, 2021

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Brian Matthews Dyer, IN

Karen was very helpful and great to deal with

11 months ago

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Reply from AUTOPAY

Brian, thank you so much for the wonderful review! I'm glad we were able to help. Thank you for refinancing with AUTOPAY!

Oct. 25th, 2021

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Edward Granados San Antonio, TX

Because everything went smooth, kind of long but smooth

11 months ago

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Reply from AUTOPAY

Thank you for the review, Edward! I'm glad everything was smooth, but very sorry about the delay. If you'd like to share more of your experience, please feel free to give us a call at 844-290-5731. We would love to hear how we can improve!

Oct. 25th, 2021

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Anthony M Imperato Williamstown, NJ

It was easy to apply and no hassle during application.

2 weeks ago

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Reply from AUTOPAY

Thank you Anthony! That is what we like to hear.

Sep. 15th, 2022

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Janine Cappel Cary, NC

She took time to answer all my questions, veryKnowledgeable

2 weeks ago

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Reply from AUTOPAY

Thanks Janine! We are always here to assist in any way.

Sep. 15th, 2022

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Krisha Sexton Riverside, CA

Very helpful and communication was superb

2 weeks ago

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Reply from AUTOPAY

Awesome Krista! We love happy customers.

Sep. 15th, 2022

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Juan chavez Weatherford, TX

Excellent service overall very professional

2 weeks ago

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Reply from AUTOPAY

Thank you Juan. Our customers are our #1 priority.

Sep. 15th, 2022

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Trudy Youngstown, OH

I love that I can get my products and pay later

2 weeks ago

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Reply from AUTOPAY

Thank you Trudy for taking the time to leave feedback. We appreciate you.

Sep. 15th, 2022

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Kristen Cancino Greeley, CO

Very communicative, quick and made it easy for me!

2 weeks ago

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Reply from AUTOPAY

So glad you were pleased Kristen. We are here to help anytime.

Sep. 15th, 2022

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Shirley A Johnson The Colony, TX

they made the process very understandable for me.

3 months ago

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Reply from AUTOPAY

Hello Shirley! Thank you for your feedback! We appreciate your business!

Jun. 3rd, 2022

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Kristina Huntington, WV

Very easy to work with and communicative.

3 months ago

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Reply from AUTOPAY

This is our goal Kristina. We greatly appreciate your business!

Jun. 3rd, 2022

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Kelly Mincey Melbourne, FL

Helped me refinance my car to a lower percentage

3 months ago

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Reply from AUTOPAY

Fantastic Kelly! Thank you for sharing your experience with AUTOPAY!

Jun. 3rd, 2022

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Ashleeh Carrollton, GA

Everything was so simple and the agent taniessa was amazing!

6 months ago

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Reply from AUTOPAY

Thanks for letting us know, Ashleeh! We'll pass this along to her.

Mar. 24th, 2022

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Brandy wiles Apex, NC

So nice and great, very helpful saved me money

1 year ago

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Reply from AUTOPAY

We are delighted to help you save! Thank you for sharing!

Sep. 23rd, 2021

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William Avondale Estates, GA

It was a good deal, and Ari was excellent to work with!

1 year ago

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Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Sep. 24th, 2021

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Elizabeth J Wilson Bakersfield, CA

They were very helpful. Im not computer savvy but they would help.

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for choosing AUTOPAY Elizabeth!

Sep. 27th, 2021

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Danielle Browning Olathe, KS

Great customer service. Quick response times.

1 year ago

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Reply from AUTOPAY

Perfect! Thank you, Danielle! We appreciate you sharing!

Sep. 24th, 2021

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Amanda L McGrady Sylacauga, AL

Jenn went above and beyond to help secure my loan.

1 year ago

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Reply from AUTOPAY

Perfect, Thank you, Amanda! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Lamar Winder, GA

Overall customer service. Very flexible.

1 year ago

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Reply from AUTOPAY

Thank you for sharing your experience, Lamar!

Sep. 24th, 2021

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Cassandra Prewitt North Las Vegas, NV

Quick response in qualifying application

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you Cassandra for sharing your feedback!

Sep. 24th, 2021

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Jason Poteat Greenville, SC

Quick with response and got the needed results

1 year ago

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Reply from AUTOPAY

Thank you for sharing your experience, Russel!

Sep. 24th, 2021

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Casey mccarthy Mc Mechen, WV

Good service, friendly people, amazing at communicating

1 year ago

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Reply from AUTOPAY

Outstanding! Casey, Thank you for sharing your feedback!

Sep. 24th, 2021

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Travis Cabool, MO

Easy to work with and clearly explained all details

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Sep. 24th, 2021

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Deborah Bradford Kinnamon Cambridge, MD

Awesome customer service. Matt was GREAT!!!

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you Deborah for sharing your feedback!

Sep. 1st, 2021

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Shrita Evanston, IL

Excellent customer service, timely service and efficiency.

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you Shrita for sharing your feedback!

Sep. 24th, 2021

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Krista Harris Little Elm, TX

Very easy process. Staff was friendly and knowledgeable.

1 year ago

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Reply from AUTOPAY

Thank you for sharing your experience, Krista!

Sep. 24th, 2021

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Kirk Addison Walnut Grove, MO

Fast response and treat you like a person and not a number

1 year ago

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Reply from AUTOPAY

Perfect, Thank you, Kirk! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Jon Gibbs Des Moines, IA

Incredibly simple and stress free experience

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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CORENE ALICIA MARSH Fort Lauderdale, FL

Customer friendly, accessible, efficient

1 year ago

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Reply from AUTOPAY

Perfect, Thank you, Corene! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Thalia puryear Atlanta, GA

They take care of absolutely everything, and their customer service was great.

1 year ago

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Reply from AUTOPAY

Fantastic Thalia! Thank you for sharing your feedback!

Oct. 1st, 2021

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Donna PHILLIPS Santa Rosa, CA

Very easy process and convenient doing everything online.

1 year ago

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Reply from AUTOPAY

Fantastic, thank you, Donna! We appreciate you sharing your feedback with us!

Sep. 24th, 2021

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Francisco hernanadez Chicago, IL

Because I received a letter saying they can bring the payment down to 419 a month but didn’t

1 year ago

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Reply from AUTOPAY

Francisco, Those were pre-qualification estimated offers based on the limited information we had at the time and the official terms come directly from the lender once approved. We apologize for any confusion or misunderstanding. If you would like more information please call us at 844-290-5731. Thank you for sharing your feedback with us!

Oct. 1st, 2021

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Janet Roberts May, TX

They worked fast to get our results done. Very happy

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us Janet!

Sep. 24th, 2021

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John Ruiz Grand Terrace, CA

They got me a great deal and cut my interest over 50%

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for working with us John! Delighted we could help you save!

Sep. 24th, 2021

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Oscar Aboytes Nashville, TN

The person I spoke with was very helpful and informative

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience!

Sep. 24th, 2021

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Tiana Tate Camden, SC

Easy and fast. Agent was really helpful and prompt.

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Sep. 24th, 2021