GEICO Auto Insurance
Is This Your Business?7.0
Overall Score
Author: Kaitlyn Short
LAST UPDATED: June 11th, 2024
GEICO is one of the most well-known car insurance companies. It's known for its popular, humorous advertisements and for saving people money on auto insurance.
GEICO can help you save money by customizing your policy to what you need and qualifying for discounts. GEICO also helps you understand car insurance through helpful information on its website and its coverage calculator.
If you want to quickly see car insurance quotes and save money, GEICO is worth considering.
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The Good
- Positive Reviews
- Online Coverage Calculator
- Online Quotes
- Customizable Policies
- Competitive Discounts
- Helpful Mobile App
- Auto Repair Xpress® Program
- Educational Information
- Additional Insurance Products
Positive Reviews
Best Company has received a majority of positive GEICO car insurance reviews. Reviews reveal customer satisfaction with cost, customer service and claims.
Reviewers also appreciate the convenience of using GEICO's mobile app and website.
Online Coverage Calculator
GEICO has an online coverage calculator that can help you learn more about the kind of coverage you need. This calculator considers information like life events, the kind of coverage you want to add to your policy, and your vehicle ownership.
If you're just starting to look into car insurance, this calculator will help you figure out what kind of coverage you should include with your policy.
Online Quotes
GEICO also offers online quotes. These quotes help you quickly see insurance rates and can help you find savings on the auto insurance coverage you need.
You can also receive assistance from GEICO's local agents. They can answer your questions and help ensure that you get a policy that meets your needs.
Customizable Policies
GEICO allows you to customize your car insurance so that it covers everything you want in a policy. While you'll have the legally required coverage, you can also add coverage for emergency roadside services and rental car reimbursement.
Most states require car insurance policies to cover bodily injury, property damage, and uninsured motorists.
Other beneficial types of coverage are collision, comprehensive, medical, emergency roadside assistance, and rental car reimbursement. Comprehensive coverage offers protection for non-collision damage.
GEICO's coverage options mean that you can find an insurance product that meets your coverage and budget needs.
The ability to customize your policy allows you to purchase additional protection or save money depending on what you need.
Competitive Discounts
As a GEICO customer, you can save money on your car insurance rate with many different kinds of discounts:
- Good driver (5-year accident-free)
- Multi-vehicle and multi-policy
- Driver's education
- Good student
- Senior driver
- Military
- Federal employee
- Student driver
- Member and employee discounts (alumni organizations, etc.)
- Car features (e.g. anti-lock brake system, air bags, daytime running lights)
With such a broad range of discounts offered, you'll find even more savings on your car insurance premiums.
Helpful Mobile App
GEICO makes managing your car insurance policy easy to do through the GEICO app. You can report claims through the GEICO mobile app, which makes the claims filing convenient.
Auto Repair Xpress® Program
If you've submitted a claim and your car needs repairs, you can use GEICO's Auto Repair Xpress® program. This program makes getting your car repaired easy. You'll drop off your vehicle and pick up a rental. The representative will keep you updated on the status of the repairs. Once the repairs are finished, you'll return the rental and pick up your car.
Educational Information
GEICO's website also has helpful educational information on car insurance. You can learn more about the coverage required in your state and what additional coverages you can add to your policy for more protection.
Additional Insurance Products
In addition to car insurance, you can purchase life insurance, renters insurance, homeowners insurance, condo insurance, business insurance and more through GEICO.
If you're looking for a one-stop insurance shop, GEICO is a great option.
The Bad
- Negative Reviews
- Must Provide Personal Information to View Quotes
Negative Reviews
Although GEICO auto insurance reviews on BestCompany.com are mostly positive, the car insurance company has also received a fair number of negative reviews.
The reviews include communication issues with customer service representatives. These communication issues lead to misunderstandings of coverage and billing issues.
Reviewers also complain of wait times to reach a representative. Others had issues with claims.
While GEICO has mostly positive reviews, it's important to consider these complaints before deciding to buy an auto insurance policy.
If you're concerned about these negative reviews, you can find another car insurance provider that has a lower proportion of negative reviews.
Must Provide Personal Information to View Quotes
Before you can view quotes on car insurance, you need to provide your zip code and other personal information. This information includes your driver's license, address, and car's Vehicle Identification Number (VIN).
If you're just in the research stages, you may not want to provide this information. However, an auto insurance provider will typically require this information to show realistic quotes on policies.
The Bottom Line
If you're looking to save money on car insurance, GEICO is worth researching further. You can save money by customizing your insurance policy and by qualifying for GEICO 's many discounts.
GEICO has primarily received positive reviews on BestCompany.com, which is promising.
However, it has a higher proportion of negative reviews compared to other auto insurers. Considering these reviews will help you make a good purchase decision.
With GEICO insurance, you can also benefit from a helpful mobile app that makes filing claims convenient. You can also have peace of mind when you're getting covered repairs by participating in GEICO's Auto Repair Xpress® program.
While you do have to provide personal information to view quotes, the savings and service offered by GEICO make it worth considering.
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Branden Bothell, WA
This is for Brian H. he’s an adjuster there at Geico. I am having the most horrible service/treatment I have ever encountered from this company. I have a claim open with this company which is 0615552670000002 David H. said it’s a total loss. So I said no matter what happens I want to keep the vehicle. They ended up picking up the vehicle and took it to the adjusters yard. Now it’s been looked at and brought back to me. I took pictures of the vehicle before it left and pictures of it when I got it back. I also have pictures of the vehicle from the tow truck driver before he brought it back to me. He took them so he wasn’t to blame. Well I have those pictures as well. Anyways there is close to $4,000.00 dollars of damage that was done from the adjuster or whoever looked and evaluated the vehicle. I would like something done about this. I would also like to talk to someone that is going to take care of this.
3 years ago
Shane Wales Dorchester, MA
Trash! Get you at first with an cheaper quote, then after the 6 months it went up a little bit more, then I had my first claim. they were trying to scam me with enterprise, (saying I put a tiny dent in the door with no accidents or anything reported). I told my Geico agent I get enterprise was scamming me, he said he had my back, that was a lie. He didn’t even reach out to me, I had to reach out to him for their conclusion to the claim, and he emailed me just saying I owed enterprise, no explanation. Then, after confronting him about this he said he would continue to look into this, stringing me along for 2 weeks when he wasn’t/ apparently couldn’t do anything. Trash company, trash excuses, trash customer service.
3 years ago
MhaGha ,
If your looking to be bent over after getting car insurance and home insurance... Stay with Geico.
Geico said bundle your home and save!! I did. Low and behold they changed terms on homeowners insurance.They added some nonsense wind clause damage that I never had. They use UPC. We had a wind storm on long island last Nov 2020 and Geico said I had a deductible on dwelling of 5%. That means I had to pay 20k first. On wind. Old policy had 1k nothing else.
Do your homework and read all those papers they send you. My fault I didn't!!!
They save you $100 but find places to take it out. Horrible
(Suffolk County Long Island)
4 years ago
vex vex Sacramento, CA
i had gekko insurance for several years and service was ok until something happened. i called to add a vehicle that i barely drive to work due to covid19 and was asked how many miles i drive per month. i said i dont drive the car as much because we just started returning to work and one week i drive my car, next week my friend picks me up. so the agent put down that i rideshare with uber. LOL. so, a few weeks later i received a letter saying i need to call gekko and correct my policy, because riding for uber/lyft requires commercial policy. when i called them i explained that an employee had made mistake and input wrong information and they need to fix it. to which i was told to call uber/lyft and get a letter stating i dont drive nor work for them and send that letter to gekko. seriously? they are so hard headed robotts!!! so, becuase its their mess up and they dont want to do any changes without proof from uber/lyft i had to cancel my policy with gekko and move on.. so much for being gekko's loyal customer-one incompitent employee makes mistake and an underwriter locks it in and just like robott doesnt know which button to push to remove this issue. they care less about one customer. after all its just a drop of water in the ocean. does anyone else has an issue with gekko and their i "have the power" attitude?
4 years ago
David Rathmann Pacific, MO
A geico customer, kelly b., of Pacific MO, drove drunk through my yard and rv parked in my driveway with me inside the rv on oct 4th of 2020. I am still awaiting a settlement mid way through march.. filed a claim with my homeowners insurance (Amica) approximately 3 weeks ago for the contents of the rv as geico did not provide adequate coverage to cover my loss.. Amica had a check in my hand in less than 48 hours after filing claim despite the fact that i filed that claim more than 120 days later.. the first person geico had me speak to was a fraud investigator which found my claim without suspicion.. geico has put me off and offered very poor customer service and have been down right rude and accusational. They do all they can to save themselves any outgoing payments while raking in everyones monthly payment... i highly recommend any company other than Geico
4 years ago
Plamen ,
I have been with Geico for 4 Years and
I AM LEAVING THEM NOW !!!!!!!
I have frustrated experiences working with adjusters Sharon P., after leaving over15 messages and more then 20 times trying to rich her, for near 4 months , finally now received an email, not so easy, this last time I requested to speak with Sharon Supervisor .
Long story short I was involved in an Accident in a parking lot, I am in my car when another car approaching to park entered my parking space I mean crossing the two dividing Paint lines and another 12” into my car parking spot and scraped deep driver side of my car. On the time of accident I called Geico and open a claim and in recorded line the other driver gave a clear statement then My car was not moving and he hit my car.I called 911 and Police didn’t even wanted to come , because the other driver accept the fault.
Sharon P. has decided then is my fault as I had hit the other car when I was backing up, but doesn’t give me complete sense scenario, If I was backing up , where was other car , how is even possible.
I think the incompetency of the Geico Adjuster Sharon P. is the she doesn’t spent time to look at the facts or introduce herself with .
She refers to me I to call my Insurance for covering damages on my car , I don’t thing she understands then my Insurance is Also Geico .
Everyone Stay Tuned, I will take this case to court against Geico .
4 years ago
Culin Herrera ,
I am filing a complaint against Geico Tucson in regards to their lack of transparency, a breach in their Policies for honoring their customer service of practice of good faith, lack of professional conduct, & their integrity in the handling of their services with me. I am in the Military & I should have the confidence that Geico, being a former Federal only insurance company who once specialized in insuring only Military personnel, would seek & generally want the utmost well-being of their customers & to provide worthy, quality, & honest customer service. I have received neither from my Adjusters, Nanthan, Dominique, & Emiddio. I strongly do NOT recommend them to anyone who is seeking trustworthy Auto-Insurance. Geico will not take care of you, no matter what your status is in their Policy! Stay Away!!
4 years ago Edited September 14, 2021
Susan Delawder Harrisonburg, VA
If Geico's insured is negligent in an accident and Geico accepts full responsibility, please take my advice and seek legal council. We are forced to hire an attorney due to being rear-ended by a Geico insured while stopped at a stoplight. Geico's insured was using their cell phone and was 100% negligent for causing the accident. Geico has refused to reimburse documented out-of-pocket expenses including medical and is very insensitive regarding the impact of a rear-end collision on a combat war veteran and their family. The adjuster contributed "fireworks" as having the same impact on a disabled veteran as a violent rear-end collision. I would STRONGLY recommend finding an insurance company that lives out their values and settles claims in a fair manner. This is my first review ever but I feel it's imperative to let people know, especially anyone who supports our veterans to NOT USE GEICO!
4 years ago
Sam Tallahassee, FL
It is the worst car insurance company ever,
Here is the trick they always do with the their customers, they call the customers, they gave you a good rate, but only for the first 6 months.
They refuse to collect the money for all the year, just 6 months.
They ask you to register in auto withdraw fro your credit card or from the bank account.
After 6 month, they will cancel your policy, they will not call you or send you a litter.
By the time you figure out that there is no money withdraw from credit card or your bank account, they canceled your insurance.
When you call them asking why you did not withdraw r=the money, the answer id your insurance has been cancel. No problem sir we will do you another one. but with double price. If the do not use this trick with you, they have many other, just be smart and do not deal with such company
Be careful, DO NOT EVER DEAL with this company.
4 years ago
Ryan Jorgensen Phoenix, AZ
I’m going to be switching company’s they don’t care for their customers anymore and they used my honesty against me. Elizabeth in the roadside assistance department along with her manager used my honesty against me and basically threw me to dirt and said best of luck go pay for your own tow company even though it said on the front screen of the app call roadside assistance for my motorcycle on the front page. I’ve been a customer since I been driving and they have always worked with me but during this pandemic and literally explaining to the manager that I thought I had roadside assistance on my motorcycle this entire time because I told the agents to cover my bike as much as possible just like my car. My bike has full coverage insurance I expected it to have towing as well. And when I asked the app over and over if I had roadside assistance it wouldn’t give me an actual answer. I got tired of waiting 20-30 minutes for a regular agent to answer so I could confirm if I did in fact have it because I have a flat on my motorcycle and the shop is 10 minutes away. And after not being able to get ahold of an agent I gave up and thought they would be caring and courteous like they always have been but Elizabeth tried to rush me off the phone right away and try to not let me talk to her manager at all I had asked three times before even getting to speak to the manager and he continued to not care about anything I said didn’t care about how long I been a customer didn’t care do anything I said what so ever didn’t work with me in anything at all and I even said “so your basically throwing me to the dirt and not helping me because of a huge misunderstanding that Geico agents were supposed to have roadside added to my bike didn’t do it correctly your going to screw me over and not help me and make me pay for a towing company myself during this pandemic “ and he said yes he replied yes. I told him straight up I was utterly disappointed and not happy and probly going to switch company’s now because of this and he did not care at all not one bit. Very sad I’ve been a customer for this long and it ends this way.
4 years ago
Maribel ,
My name is Maribel. My son filed a claim on January 31st. The insurance company Geico gave my son excuse after excuse on why they couldn’t give him an answer about the claim that clearly was their customer’s fault. The driver reversed and hit my son’s parked vehicle. My teenage son made the claim and interacted with them, but because they figured that my son was inexperienced and naive(which he is neither) they likely didn’t expect him to have someone to represent him. They repeatedly treated him as if he wasn’t important and refused to let him know that they weren’t going to accept liability after verbally telling him they would. Their claim is that they recently discovered that the customer did not insure that particular vehicle with them. Apparently the guy that hit my son failed to give him the right information! Geico was holding important information that could have easily have been relayed to my son, and thereby would not have wasted 10 days waiting for nothing. I work for an insurance company. I help my customers on a daily basis, and have had many bad experiences with this company. They are always trying to get over on people and get away without doing the right thing and paying their claims
4 years ago
Kathy Taylor Indianapolis, IN
I filled out all the info on line for a quote and it was a great quote! I decided to call to find out why I couldn't change some info to double check my quote. Like excluding my wife cause she doesn't drive my truck and has her own policy. Several of their online questions asked if you had any tickets,accidents,due in the last 3 or 5 years. Well no we haven't. So once speaking with a agent she informed me I could have my wife excluded if she had her own policy but would still be listed on mine? I asked why just a 6 month policy? She said so we cod improve hour rates after 6 months. I said or increase the premiums after 6 months which she did not deny. She said the only way they would increase the policy is if after running the DMV report so I said run it cause I have a excellent driving record. Now my quote online was $77 and that's what she gave me. Then she had to have my credit card info before running the DMV!? Well I gave it to her. She came back with a quote of $110.00!!! She tried to keep talking while I was trying to ask what happened! She finally told me that because my wife had a violation 10 yes ago my quote went up! What a joke a how more tricky can you get! Why don't they ask about a violation from 10 yes not 3 or 5? Then why can't they exclude my wife? After all if she drove my truck and had a accident then they won't be responsible right? Well geico is a joke and very tricky so always ask all questions. They better not take money off my card being they got that info.
4 years ago
Dale Hall Clarkston, GA
I’ve been with geico for about 6-7 years now. And all has been good. Until I totaled my car. I wish I was making this up. I spoke to at least 5/6 ppl the week my payment was supposed to be mailed out. It was delayed twice in that week. Prior to this I called at least 3 times to ensure that I would receive electronic pay out. long story short, they failed to provide me proper information for completing electronic payment steps so the electronic payout option failed (even though I had spoke to 3 ppl prrior to payout approval NO ONE gave me the proper info), lied about being able to reverse the changes, had the wrong mailing address on file anyway (which they had me update and correct twice), and they still delayed mailing the check. Why? Bc a supervisor hadn’t approved it yet. Should’ve received my payout on Tuesday, they didn’t mail the check until Friday (AFTER I called to get an update) even though they told me on Tuesday that I could still receive the payment elevtronically by end of week. Called back on Friday and they still hadn’t even mailed the check. The customer service reps were nice but not once did I speak with a supervisor about the issue. Poor. Poor customer service overall bc nice doesn’t resolve issues, especially issues that are “normally a pretty straightforward processs,” in the words of a custome service rep. Ridiculous.
4 years ago
George K Portsmouth, VA
I would leave a rating of less than one star if possible. Very antiquated customer service. Most businesses will call you back, if you’re waiting to speak to a human. Thereby not forcing you to stay on hold for more than 90 minutes. Not geico, you just wait. I had a problem with my billing. One agent quoted wrong amount I owed. This required multiple phone calls back on forth. Finally I paid the full, total bill over the phone with charge card. Three week later, they send me another bill asking for more money, which was in error on their part. Customer service rep can’t correct any billing issues, but must forward the error to the billing department. Now I wait three more days. Very very frustrating dealing with them. There is great need for improvement b
4 years ago
Carl Broom Houston, TX
If there was zero I would of left it instead of one star. All I will say we paid our insurance for years and we never saved a nickel they claim on TV in commercials. In fact we’re doing business now with their competitors and paying half what we were. The reason we left when we had a claim they didn’t back their word. One of our claims wasn’t even paid. I’m sorry we gave them thousands of dollars over the years and when it came time for them to answer they didn’t back their word. Now they send us junk mail from Vice President Of marketing Joe P saying come back will save you five hundred dollars a year. He should of thought about that when we were doing business with you. I got this mail and thought what kind of fools would believe this. Fool me once Shame on you fool me twice shame on me. Get out of your Ivory Tower it’s the little people who pay for ya big salaries. Well done with them and glad we’re not doing business with Geico Any more. PS save a tree quit sending junk mail it’s a waste of paper.
4 years ago
Jon Spence San Diego, CA
I have had the absolute worst experience with geico. My damage adjuster “Huy D” has been terrible. From the beginning he has ran me around in circles. I totaled my car and needed geico to pay it off since I had full coverage and gap insurance so it should be no problem. Mr D originally told me he needed to go inspect the car to make sure it’s a total loss so I needed to get all the paperwork completed for the tow yard. I did that, just for Mr D to then tell me that he only works remotely and can’t go up there. So I asked him what to do since he’s an inspector what does he do if he can’t go in person and what do I do because I need my car to be verified for “total loss”. He tells me if I have pictures of the car then he can do it that way, but I always had pictures and he never gave me that option before? If we would have done that from the beginning this would have been done way faster. So I submit the pictures to him, he of course takes days to respond because that’s always how he has been. Come to find out the car had been moved several times to new tow yard because it was there too long. So now I have repo fees and towing fees that geico is supposed to handle for me. But Mr D said it would take a week or 2 for the check to get sent to the tow yard for them to get it and capital one needed it sooner otherwise they were going to put on my card that it was a repo because capital one is the one that had to tow the car so being in the original tow yard for so long. So I decided to pay the fees upfront myself and have geico send me the check in the mail. Everything is paid now and Mr D goes days and weeks taking so long to do this, after almost a month he tells me the car is good to go now and they are going to pick it up, me and him both call the tow yard to make sure everything is good and the lady tells us yes. More days pass and I ask him what is going on why isn’t the car picked up, he tells me that the tow yard is now saying they need some paperwork to release the car, even though they just told us it’s okay and Mr D is saying he doesn’t know what the paperwork is. So I myself call the tow yard to figure it out even though that’s his job, she tells me the only “paperwork” she needs is the towing company that is coming to get the car for me to email her an appointment day and time along with their ID, which is understandable. I called back Mr D and explained to him what “paperwork” it was and he said yeah I know I just called. But why didn’t he call days ago to figure it out? Also how did he not know what kind of paperwork it is, I called and found out within minutes, very easy task. So now over a month has passed and it’s been 31+ days and capital one has now put on my credit report a “repossession” due to the car being in the tow yard for so long and not getting paid off and completed in a timely manner. Huy D, who is a my Geico auto adjuster has destroyed my credit and put me through hell to get this situation taken care of. I take complete responsibility for my car accident, but as my insurance company you should help me fix it since that’s all you’re there for. On top of that I reached out to Geico directly and they told me they can’t do anything expect transfer me to Mr D. Although he works for them and I’m telling them he’s not helping me. Not to mention throughout this whole month, Mr D never answers phone calls or text messages for days at a time, despite how many voicemails I leave him. He also told me that if we can’t get the car out of the tow yard(which makes no sense cause it’s there and ready they just need an appointment from the towing company that’s going to come get it), that I’ll then be given the car back to me and Geico won’t pay anything off on the car or do anything and I’ll just be stuck with it. Even though I have full coverage and gap insurance and the car is very low in miles so it’s not an older beat up car, unbelievable. It’s safe to say Geico has great coverage and policies but terrible auto adjusters and they do not help you even if you call and tell them the people that work for them aren’t doing anything. I am now fighting to get this “repo” off my credit. On top of that I have lost my job, my car, I’m injured with a fractured neck and can barely walk, and temporarily lost my license. Despite having these injuries I still took ubers and got transportation to get all the paperwork and everything done just so it was easier for him even though I was supposed to be at home resting, but that didn’t help at all.
4 years ago
Kevin Hempstead, NY
I would give them 0 starts if I could. I was with them for over 7 years and instead of treating long term customers better they constantly raised my car insurance rates. When I moved to NY I was paying $800 more than I would with any other insurance company I looked at. I got in an accident that was 100% the other person's fault and I had to pay Geico a $500 deductible that I never got back. So I paid $500 for an accident that wasn't my fault. The next time I did all the work and went through the other insurance company because I didn't want to lose another $500.
The customer service is awful. They were never able to resolve any issues and I probably had to call5 different times to get them to change my billing method. I will never use them again and I don't recommend them to anyone.
4 years ago
Not a happy customer Columbus, GA
I would give less than a star if possible. Geico was the insurance representing an individual found 100 percent at fault for an auto accident. The claim was set be settled and was then handed off to someone else who never communicated they were taking over the claim. It took me reaching out to get the claim moving after sitting for 2 months. This person than deleted all the work the other agent had done. In contacting this person's supervisor they informed me they didn't have all the paperwork even though it still showed up for me in my claim and I emailed her all my files. It has been 9 months since the accident and this still isn't settled and I am still playing mom trying to get updates. Geico was my auto insurance provider for almost 6 years. I just switched because of this experience. This is absolutely being handled inappropriately and will poor communication and unnecessary stress and work on my end.
4 years ago
Claire Denver, CO
One of the worst insurance companies EVER. DO not use geico. After my car was stolen from a locked garage with over 8000 dollars of gear in it, Geico made me not only pay my deductible, cedar rental, but also had it taken to a body shop after recovery where limited repairs were done and the car is now needing an additional 1500 dollars worth of work. In attempts to call or have any help at all with this company, I was met with rude unprofessional behavior. As a first responder, emergency doctor in the midst of a pandemic, I was asking for help on my end when my car was stolen. Instead, I was treated so poorly. GEICO...no longer a customer. After 13 years of being so you have done a disservice. Please do not use this insurance company.
4 years ago
Chris Candler, NC
ZERO STARS but it made me give them 1 Star!! I would give -5 Stars if it would let me!
WORST service and WORST experience with an insurance company ever!! We had ONE incident during the entire time that we had them and they raised our insurance almost $100 a month! After finding pretty much the same coverage elsewhere...for WAY...WAY cheaper, I sent them the requested declarations page to show proof of new insurance. They claimed that once they received this, they would take care of the prorated amount that they claimed I owed. That was a lie. Nobody contacted me to let me know anything was wrong or needed so I assumed that it was taken care of...only to find out it wasn't....when I receive a COLLECTIONS letter in the mail!! Beyond pissed and beyond horrible company!! I would NOT ever recommend them to anyone. Trust me, there are equal or better options out there for a better price! Progressive is where I went and it will save me a ton!
4 years ago
Daniel Noe Athens, GA
I have had auto insurance service with Geico for a while, and when I renewed my policy for the 3rd time I spoke with a representative who advised me. After a couple of months of my new renewed policy I noticed that I had not gotten what was discussed. I called in and they said they could not help me because it was company policy. I then spoke with a supervisor who advised me even though the other representative did in fact tell me what she told me there was nothing they could do because it was company policy. I was charged more money than I was told. They effectively STOLE from me because I was charged more than I was promised I would be charged. Management is telling me it doesn't matter what I was told it is company policy and so there's nothing they can do about it, although I can cancel if I would like. When did stealing become legal? Because last time I checked charging someone for more than what you said you were going to is stealing.
4 years ago
Lindsay Camp Tualatin, OR
This was the first time that I had a situation where I needed assistance from Geico. And I’ve come to the realization that this company doesn’t actually care. Dealing with a car situation can be extremely frustrating and difficult. And having multiple customer service agents hit you with rehearsed, one line responses in unhelpful. I was clear with each of them that I needed help and that I didn’t have much experience with the process, which I feel a lot of people go through. So it’s your job to know, and it’s then your job to explain. But if you can do neither then why I am I paying this company to help me? Most of the time they take my money and have to do nothing. But the fact that the first time I actually need assistance and I’m left feeling worse off is ridiculous.
4 years ago
Carolyn Pettaway Middleburg, FL
I've been with Geico for 18 years now and I typically don't leave a bad review but I'm really disappointed in Geico. The automated clearly states that they are here to help us and take care of our needs. Unfortunately 18 years of being a customer with them doesn't mean anything! I haven't worked since August and all I asked was for a payment arrangement to keep my coverage effective. The representative Paige that I spoke with was very nice and tried to express to the manager at that time which of course you know you don't ever get to speak with them my situation and I was willing to pay but just couldn't pay the full amount. Paige came back and advised me the manager stated I had to pay the entire amount and the only thing that the manager could do was waived the lapse in coverage. All I could say was WOW!!!! 18 years means nothing to you all. Think it's time to change companies!! A company who cares about there clients and not just there money....
4 years ago
Rachel Soiland Folsom, CA
I used Geico for my car insurance which was fine. When my car lease was up I called to cancel my policy and the agent I spoke with accidentally cancelled the policy for the wrong date (backdated by a year) and as a result I was refunded. Now 2 months later Geico is saying they caught the mistake and corrected it so I need to pay that refund back. In other words, Geico made a mistake and I need to fix it. I've told them that I no longer have that money laying around nor do I see how this is my problem but Geico will not relent. I will never use Geico again and neither will any of my friends or family.
4 years ago
Leyla Lewiston, ME
I had this company for almost four years. I am very disappointed of how they tricked me into something to keep me paying money even though I don’t even have a car. I had my car total loss and I called them to let them know I finally found a car that I want to add to my policy, then the car had transmission problems took it back to dealer. I got sick with Corona, then I called the company to let them know of what’s going on and telling them I don’t have a car to insure. The guy instead of cancelling my insurance put me into a program where I pay money still to insure me even though I don’t have a car. I was not aware of any of this. Then I realized that they are asking me 411 dollars for something I never asked for. I called the company, very rude customer service having no empathy what do ever with the customer ripping the customer off. They all care about your money and how to rip money out of you.
4 years ago
Portia Albrecht Boston, MA
If I could give zero stars I would. I was in a hit and run accident in my Mini Cooper and the Geico adjuster, Jeff, insisted on ordering after market & recycled parts for the repair DESPITE the fact that both the shop and the manufacturer strongly recommend AGAINST using non-OEM parts. I have been fighting with them for days now, delaying the repair and causing frustration for both me and the repair shop. They will spend days/weeks ordering and installing parts just to show they don't work/line up properly then have to remove everything and install the correct parts and THEN try to credit for the garbage Geico ordered. This delays the repairs and costs everyone more money in the end. Do not buy Geico insurance for your car - it might be cheaper but you will get screwed with repairs.
4 years ago
Deal ,
Beware of Geico's liability employees Dawn M, Tyler H for SURE, because they are highly deceptive and practice deception regularly and they don't give full and direct details.
They put me at risk to the covid 19 corona virus by not sending their adjuster to estimate my property that their client caused to my property.
I had to drive my vehicle to Geico auto repair express shop for Geico to do their estimate and Geico PAID92$ to their shop to dismantle my vehicle to do an estimate and Geico refuse to reassemble the vehicle.
I had to tow and reassemble the vehicle. There's more to say but don't trust them and beware of them.
They completely ripped me off.
They refused to allow me to report to the Director of claims.
4 years ago
Richard Averso Patchogue, NY
hello i would like to reach out to you to tell you how dissapointed i am with geico. Ive had an open auto claim for months and i understand there is a pandemic but i have been without a car for months and geico has not helped whatsoever. The adjustor handling the claim has not returned my repair shops calls or messages nor mine. My truck has been done for over a month and hes too worried about being on vacation then doing his job and the shop would not release my vehicle without being paid. he admitted today he takes off fridays and does not wanna deal with the calls and messages from people and he then laughed thinking it was funny. Ive had to take uber rides ask many people for a ride and sometimes not make it to work but yet you guys still take my money for the insurance i have. After my policy is up i will be dropping you guys and to all my fellow first responders i will tell them all to not deal with geico. What a terrible experience. I am still without a car and with a bill every month from you guys.
4 years ago
DAR Tampa, FL
Horrible experience with Emergency Road Service. Waited over 3 hours for a tow truck. First tow company send a new tow driver who wasn't familiar with area and then second driver came in a small vehicle: no tower. Geico then denies we called for a tow. We spend over 3 hours with dispatchers and Geico. By the way; first tow truck driver started out 6 miles from us; apparently he doesn't know how to read the corner street signs. But that does not give Geico an excuse to make matters worse. We took hours off from work for no reason because the tower finally got to my home after working hours. We spend approximately over 3 hours back and fourth on the phone with so many different people from towing company/dispatchers & Geico. We gave the same specific directions we give to anyone else to get to us and they have no problem getting to us. This was unacceptable. Geico can put the blame on the tow company/dispatchers, but they were part of this horrible experience; they should have called a different company after the first hour. I will be reaching out to AAA.
4 years ago
Kayla Regazzi Happy Valley, OR
During COVID I was behind on payments since I lost my job for 2 months. I was living on my tax return and stimulus check. I was not driving my car, and tried emailing and talking to someone about reducing my payments, as I could show proof via mileage or whatever. They were not willing to work with me, and when I tried to pay off my remaining $270 I was then charge $411 out of NO WHERE to cancel, or it would be sent to collections. I have been with Geico for almost 5 years, so I was extremely disappointed that during a pandemic they would do a long term customer like that. I will always let my friends and family know what I experienced with this insurance company, and how they were unable to help me during these times. Money hungry company.
4 years ago
Sovereign Pro Se/ Pro Per Indianapolis, IN
During this epidemic GEICO has justified not providing roadside assistance to myself, a disabled man, and my disabled wife and left us stranded on the highway without any concern for our safety and well being. We had to pay out of pocket for the tow and GEICO has continuously allowed it's employees to discriminate and then claim that being disabled and having rights is only a feeling to justify violations of the Americans with disabilities Act conducted by GEICO employees by virtue of their position to show inhumane treat and bias towards disabled individuals during this epidemic and GEICO has refused to reimburse us for the tow we paid out of pocket which is financial exploitation and abuse of disabled americans and theft of finances . Financial exploitation" means the use of an eligible adult's resources by another to the disadvantage of that adult or the profit or advantage of a person other than that adult.
"Eligible adult" means either an adult with disabilities aged 18 through 59 or a person aged 60 .
"Deception" means a misrepresentation or concealment of material fact relating to the terms of a contract or agreement entered into with the elderly person or person with a disability or to the existing or pre-existing condition of any of the property involved in such contract or agreement; or the use or employment of any misrepresentation, false pretense or false promise in order to induce, encourage or solicit the elderly person or person with a disability to enter into a contract or agreement.
The illegal use of the assets or resources of an elderly person or a person with a disability includes, but is not limited to, the misappropriation of those assets or resources by undue influence, breach of a fiduciary relationship, fraud, deception, extortion, or use of the assets or resources contrary to law.
GEICO ALLOWED numerous employees to conduct “tortious interference with a contractual or business relationship, and defamation arising out of GEICO’s refusal to reimburse me on my roadside assistance I had to pay out of pocket because GEICO refused roadside assistance and left my wife and I stranded on side of the road near without any care for our safety or well being. When try to obtain the reimbursement GEICO chose to use my disabilities to mistreat me after they mistreated my disable wife and I on 6/8/2020 when we requested our roadside assistance.
GEICO engaged in systematic fraud by denying the Roadside assistance and allowing it's employees to financially exploit, abuse and mistreat disabled americans is services both covered under the applicable policies and under the Americans with Disabilities Act.
The two key requirements for an act to be called a "disability hate crime" are that it is motivated in part or whole by prejudice against someone because of disability or something related to ones disability i.e. income/finances; and second, that the act is actually a crime which it is a crime to financially exploit a disabled individual which GEICO emergency roadside assistance did on the 8, June 2020 - present day and are justifying not reimbursement of those finances because GEICO feels there policies allow them to violate federal and US law in that exploitation they showed on the 06/08/2020 to justify not providing a service that was paid to receive which violates the Americans with Disabilities Act and GEICO continues to show prejudicial bias to those rights and protections under law making it a factual federal disability hate crime.
Due to the debt GEICO caused us it is now going to interfere with our housing for not having the ability to pay our cost of living due to GEICO'S fradulent conduct and telling us being disabled is a feeling( the thing is , that's like telling a women with breast cancer is only a feeling ) and having rights are merely an opinion.
Other federal and US laws prohibit GEICO'S rife and inhumane conduct since GEICO is depriving us of our rights in a concerted fashion by virtue of it's employees positions and are continuing justifying the exploitation and abuse and refusal if services in GEICO'S official capacity as a business and doing business in the Untied States.
4 years ago
Linda Pensacola, FL
I have always enjoyed being a Geico customer and have given it 5 stars in the past. I went to review my renewal and the fee went up. When I looked at the billing, it said that I am credited $167 because of the corona virus. but the whole amount went up 30 more dollars compared with my January billing. This tells me that I received no credit for the virus. What a farce. The next time I renew my bill it will be $197 more than in January, 2020. Geico didn't help me during this pandemic. They took advantage of me and other good Geico customers. I didn't get a reduction in my billing, but an increase in my billing. Look at your bill and see how Geico has taken advantage of the customer. And no one has been much during the past few months. I am ashamed of you Geico. I did not type the word amazing in this space. I am guessing that this review will never be posted because there is no submit button for what I want posted.
4 years ago
Yolanda Jaimes Union City, CA
Geico is the worst insurance I’ve ever dealt with it, the worst part in particular was dealing with Tyler S and Ada L, they’re reps who were useless and used shady tactics so that they wouldn’t cover my car damages. Tyler shira was unprofessional, rude, and seemed inexperienced and seemed his main goal was just to brush it off, he refused to speak with me over the phone and even hung up on me during a conversation. Do not do business with this company. Shame on you geico for having these scammers represent you. They also demanded to look through your phone records and record you, no other insurance company does this
4 years ago
Elizabeth Knight Durham, NC
Horrible customer service. Website boasts that most questions are responded to within 1 hour. Haha. What a joke. Mine is going on about a week and I've still not heard anything. Also their COVID-19 Giveback is a complete sham. I still had to pay the exact same amount during this crisis. It's one thing for a company not to offer financial discounts during this pandemic; I get it, not all businesses can. But it's just plain unethical for a company to boast that they are providing financial relief to their customers and they actually are not. Their commercials should be pulled from TV. I can't stand listening to their lies. Time to find a new company with a better values.
4 years ago
Bstelzl Waxhaw, NC
If I could give no stars I would!!!! Horrible customer service, very rude on the phone, After I got in an accident when a stolen car hit us in my Dad’s car (Which is covered by Geico) they told me they could cover medical injury and then waited till I was well into treatment to deny my claim even though I offered proof that I had not stepped out side of my Dr. guidelines for activity during treatment since I am an athlete and needed to maintain some sort of mobility... I could have gone through a different cheaper Dr who doesn’t take insurance and saved a lot of money, But because they told me they would cover it I had to go with a Dr. that took insurance. And on top of that when I looked into having them cover my car before any of this ever happened they quoted me a ridiculous $346/month for limited coverage for a 2010 Toyota Corolla... which Basically means I could total my car every year and they would still make money!!! I ended up going with State Farm who have always taken care of me and charged a third of that for full coverage. If you value honesty, and customer service that actually cares don’t bother with Geico. 15 min won’t save you a penny but it may cost you several 1000 dollars! I can understand if there are policies that they have to abide by but they lied to me. and denied covering any medical bills of any kind including my initial trip to the Doctor and X-rays that clearly show damage to my lower back, and they tell me this right in the middle of an international pandemic when we are all out of work. they don’t care about you all they care about is your money and what they can take from you!
4 years ago
Am Amall Ayyash Pompano Beach, FL
Called Geico on April 16th to see if they're offering programs to help with payments.Being forced out of work from the Covid-19, the best this insurance com was able to do, is 1. Delay my payment til April 30th of the month as if I'm magically going to find money in my bank account after Being put of work since March 17th (and 2. Offer a 15% discount on my RENEWAL. I asked how does this help now when I'm out of work now? Seems to me like that's just a way to get people to renew with you, you're not helping DURING the crisis. I just began my policy with you guys, I am just as affected from the restrictions going on as someone who is getting a policy renewal now during this pandemic.
Thanks Geico, you guys really tried hard for your customers
4 years ago
Jack Bird Clinton, MA
I have had geico for about 5 years and they never fail to cause an issue. I've tried to cancel them numerous times over the past month and they still took an auto deposit even though my policy was forced canceled for nonpayment even though I informed them I was no longer using them and they refused to cancel my policy. They also somehow ended up always having me paying double or even triple my policy amount each month and they'd claim I'm not paying it at the end of my term but I end up paying it anyways. They're useless over the phone and honestly are the Verizon of the insurance world. Maybe they shouldnt take money from someone who told them to not do so in the middle of a pandemic where most of my state isnt even working. Will never use them again. I'd rather pay a premium that is 3 times more expensive then deal with geico
4 years ago
Francis Christman Chesterfield, VA
My car was hit in the rear by a Geico driver. Geico made the decision to total my car. The amount they paid me is at least $2,000 under what it will cost to replace a car of the same make, year, and approximately the same miles. I searched all cars within 100-200 miles and still have not found one, four weeks and the search goes on. In the state of VA, all dealers charge a processing fee, Geico would not even cover that.
In the end, since Geico will recoup some at least 30% of what they paid me by salvaging the car, they're out of pocket costs will be less than mine. The agent said (very arrogantly), that's the way it goes.
5 years ago
Robin Bentonville, AR
I had to remove someone from my policy. Geiko had me fill out a form in order to do so. When my policy re-started my insurance coverage increased by $150.00. I started looking for another company for coverage. With my heavy work schedule months went by as I paid my premiums with geiko each month.
2 weeks ago I called them to try to negotiate my rates. I found out that the reason for increase was due to that someone I signed papers to remove had been added back on and they had 2 tickets which resulted in my $150.00 increase. I asked the representative why they were put back on and they said that's their policy. I spoke with a supervisor and wanted the difference I had been paying for. She said they do not do that. I consider this theft. Be very careful if you need someone removed from your policy!
5 years ago
# ArmaniSquad Gxng Gxng Philadelphia, PA
You should not have to enroll in auto pay.the managers and supervisors were not able to help me. I was told one price by a LICENSE AGENT but when I went to pay my bill it was a 300 dollar difference. I work in customer service myself I know calls are recorded so they should have listened back on my call and fixed my issue.They basically told me it wasn’t anything they could do and not all calls are recorded and it’s because I didn’t enroll in auto pay. Ok granted that may be true however they still didn’t try to see if my call was recorded or not.That didn’t make any sense.i canceled my policy and I didn’t even have them a month literally for 2 weeks
5 years ago
Karen Arab, AL
I have been a customer for many years. Never a problem until now January 2020. We have our premium drafted and apparently they changed software which resulted in our premium being doubled. They never notified us (even though they could see it) and when we brought it to their attention the nightmare began. They had to three way call out bank to verify, again even though they had the funds on their end and could see it was paid twice, then they said it had to go to accounting for process and that would take 5 to 7 business days. Still did not receive refund for over charged premium. Called again and was told their system kicked it out of accounting as it needed managers review. They were going to leave me hanging saying they will try to monitor ....at this point I blew. First, when it was kicked out of their accounting process for manager why wasn't that done immediately, secondly why do I have to constantly call and check and thirdly I told the young lady that I deserved better that she needed to make sure a manager was working on it and I deserved a callback with the info as to when I could expect refund check. It is almost three weeks dealing with their mess. Extremely frustrating and no sense of urgency or follow up on their part. I will be looking for another insurance company. If they do this over an accounting issue how will they be during a claim? UGH! Now, trying to post review and submit button not available to me.
5 years ago
Wayne Fox Jr Toms River, NJ
Horrible claim service! A denial letter was sent before they even spoke with me. There was no investigation done by the rep until I spoke with her manager. Both Geico insureds. Neutral police report with no tickets issued and word vs word. Other driver broken down and disabled in a lane of travel claimed he had his hazards on. My statement is he did not have his hazards on or any lights on and was blocking the entire lane of travel on a dark road, 1 lane of travel in each direction divided by double yellow lines. They took his word that his hazards were on over my word that he did not have any lights on his 1999 dark green Chevy pickup even though the police said they had just ran into him broken down 15 minutes prior. The Geico claim rep said there was no reason for them to believe that he didn't have his lights on even though it was the other driver's word against mine that he didn't have any lights on to show he was broken down in the travel lane. The other driver caused a danger to other motorists on the road and was obstructing traffic. Instead of GEICO doing a double denial GEICO said disabled car is 0% at fault. To take someone else's word over mine when there is no way to prove that his lights were on is unfair and improper claim handling.
5 years ago
Cam Rooney Dallas, TX
This company is ridiculous. I would never recommend them after what they did to us. My spouse got an insurance coverage with them for their low rate. An underwriter, Katrina, who is flat out rude. I get it, you talk to a lot of people but don’t be in customer service if you can’t do your job and talk to people in a rude manner, but regardless they requested bank statements to prove my residence because I have two different jobs. I work in finance in one city and work for my family business in another city. I have no problem proving my residence but they were asking to see transactions made in one city. I’m not providing an insurance company transactions or my bank records for proof of residence. They would only accept that. I requested if they would just put my insurance at my other home location and they refused and cancelled my policy and never refunded us our money as promised. I never had to go through trouble with car insurance but be careful before proceeding with this company. It’s not a loan, it’s car insurance but I found a better insurance company. Sadly since I work in finance also, I’ve seen lots of issues with geico on the backend that customers don’t see. Beware!
5 years ago
Christian Redmond, OR
Was Geico member for couple years, wife was pregnant with our first child, was rear ended by a drunk and drugged out driver in a much bigger truck. At this point the car was the least of our worries. Hurried her to the emergency room, received a call from Geico. Saying we had uninsured motorist insurance that we would be covered to not worry and just make sure baby was ok. She developed preeclampsia due to stress of the crash, baby had to be induced over a month early. Shortly after received a 20 percent paid off bill from the hospital. Geico refused to pay. Contacted them, they said let’s just forget about all this and we can give you 800 dollars. But you have to sign a waiver. Due to bills where required to get a lawyer that would charge us only when Geico paid them back. Cancelled policy immediately. Sometimes the savings are for a reason. I ask you to please Consider a different insurance. You might not always need insurance but when you do, this insurance company will treat you like you committed the accident. Squeezing every penny they can instead of doing the right thing, you pay them for a reason.
5 years ago
Brenda Clark Kirkland, WA
I had the WORST experience using Geico. They continuously and in my opinion purposefully didn't update my automatic withdraw, after calling them and telling them for several months my new debit card number. They claim to have MAILED me documents indicating my insurance would be cancelled. Which i was signed up for paperless billing. Then cancelled my policy and once i found out (2days late), they charged me for having a lapse in auto insurance. Then after i signed back up they back charged me for new forms i was supposed to sign and send back due to waiving certain parts of the insurance. These guys are crooks.
5 years ago
Emily
I have been with Geico less then a year. Signed up for 6 month installments that automatically come out. Well, I told them 3 weeks before my nexts months payment was due that my online mobile account kept changing. Was reassured it would be fixed & the system would update after 24 hours. Nothing changed after 1 week so I called again (now it’s 2 weeks before payment is due). Was reassured again it was taken care of. Another week goes by (1 week before payment comes out). Again I’m told it’s a system error & everything we be good by the time my payment is suppose to come out. So, then 2 days before payment comes out I check my account & it says something different again. Then I called, was told it would be fixed & will only be charged the $172 that my policy is. 2 days later I’m debited $172, $254, $584 & another $584. So I call again. They tell me they will refund the money in 3-5 business days. Meantime, my next paycheck is here so I go to check my account again. Then another $584 is debited our twice! So, I email them and call again. The lady was rude saying I call too much & I should wait for someone to call me. Well, I got an email telling me to call & now this is a completely different issue because I was debited again. Anyway, after all that I will have 2 separate checks being sent to me to fix the issue. I was not happy with the lady who helped me & oh hung up on me. Moral of the story bad customer service & beware of automatic payments. Wish I had looked at reviews ahead of time because I seen some warning about this already...
5 years ago
Frustrated customer Dacula, GA
Worst provider EVER. Quick to collect premiums, snail speed to provide customer Svc or settle a claim. My daughter was sideswiped by another car. It was only paint transfer and the police were not called, all the insurance information was exchanged. I thought we were all good to go but the driver immediately file a claim against my daughter. Call Geico to dispute and they said if I could find a witness tell him exactly what happened everything would be good.Placed signs at the intersection asking if there were any witnesses. Witness came forth and supplied a written affidavit and call Geico on our behalf. They lied and said they never received the statement nor did they ever reach out to the witness. It is obvious from the position of the damage to both cars that the other driver was at fault but Geico is wanting to charge us so they can double our insurance premiums. They are truly a for-profit company and don’t give a rip about their customers. They will not return your phone calls so I had to call the insurance commissioner to get them to cooperate. Please take your business elsewhere because if you were on the end up getting frustrated if you ever file a claim with them. If I could give zero stars I would
5 years ago
June Essexville, MI
No stars... what a crap company. We have been a customer for over 8 plus years. I was involved in a rear- end accident where I was rear-ended by another vehicle. The adjuster came out to the dealership and claims that part of the damages caused by the other vehicle is was not a result of the accident. He was asinine saying when you are in an accident you look differently at a vehicle. I asked for a supervisor. My rear panel is dented from something hitting it from the crash. My whole exhaust is buckled in the middle and he was even told that by the auto body manager and played it off by saying it barely moved and just needs to be put back on the bracket. The exhaust tip is crushed. Never have been treated so badly by a company.
How many thousands of dollars have we paid to this company and instead of being with you through this traumatic experience they leave you in the dust. This company is ridiculous. No customer loyalty!
5 years ago
Tracy Ruggeri Montgomery Village, MD
Was in an accident at no fault of mine. Person who hit our car also has Geico insurance. Spoke to several Geico representatives to find how how to move forward to schedule a chiropractor visit for help with pain that I am experiencing. Was told by several representatives that they can’t help me and that I would have to go to the chiropractor first then call to see if it’s covered. The chiropractor called Geico to say that is not the correct way to handle and accident claim. I was then contacted by Geico who said that I “waived” the PIP insurance but that I do have coverage for anyone in my house that is 16 or younger. That make no sense at all when there is no one living in my house who is 16 years or younger. This is not a professional way to handle an accident claim. I would not recommend Geico insurance. Very disappointed in the way Geico has mistreated the accident.
5 years ago
Christina Jones Parkville, MD
I was in an accident on September 13 and Geico has made my experience more stressful. I was told if I was to go through my PIP that things would move faster but that has not been the case. They stopped paying for my rental 2 weeks in without even issuing a total loss payment, because my car was a total loss, and then demonized me cause I made a issue about it. My bank got their part for paying of the rest of my car but I'm still paying out of pocket for a rental. And on top of it all they talking about my total loss check must've got loss in the mail. After this is over I'm dropping them as my insurance company. They have done nothing but stress me out through this whole process.
5 years ago
