Name: GEICO Auto Insurance
Rating: 3.8

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Dorothy

Outstanding service - We have had to use their services for accidents several times, and they gave outstanding service! They always showed compassion for us, and real concern! Been with them about 10 years!

4 years ago

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Jeremy , CA

I have insurance with Geico and twice this week the roadside assistance has saved me with battery troubles. Best prices, best service, and great roadside assistance! Thanks Geico for helping me save money!

4 years ago

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Odao Ogbonmwan Mableton, GA

My rates went up so much after my second accident even though I wasn’t at fault! The first claims adjuster that I had wasn’t very helpful and wasn’t very nice to my mom and I, but they ended up getting another person who was much more helpful and patient with us and our questions. My current collision adjuster, Andre works really hard on my claim and keeps us updated on what’s going on. The benefits are also good too but I’ll probably be looking for another insurance company soon to get lower rates.

4 years ago

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Mark Hashemi

They are very responsive and timely. They followed through for the accident issues and reimburse me for deductible amount as soon as the case was determined (prior to other ins payment.)

4 years ago

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Brayden Ibert Houston, TX

I have had my car insurance through Geico for years. I found that Geico’s rates are one of the best on the market, and they have always been good about working with me on my pay and my insurance plan.

4 years ago

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Natalia Correa MDTribe Miami, FL

Geico is cheaper than one of my previous insurances and I have not had issues with them. They also offered various packages to help me save money! I had a good experience with them.

4 years ago

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Emily Crawfordville, FL

Amazing insurance at a decent low price. Offers amazing discounts and will not raise your monthly payment if you were in an accident and deemed not at fault! Efficient customer service!

4 years ago

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JDWain Tallahassee, FL

Recently switched my car insurance to another company, Geico's rates were nearly double what some other car insurers were offering in my area and they said that they just couldn't compete with the prices. always make sure you shop around even if you've been with a company for a while

4 years ago

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Tom S Coram, NY

I have been a customer of this company for 25 years. We're recently experienced an accident while stopped at a red light. While the claim was ultimately resolved and the vehicle was repaired and all costs covered by the other driver, I had to contact the company several times for updates to the claim and to push it through to completion. They're was no contact initiated by them throughout the entire 6 week process and I believe had I not contacted them multiple times, this claim would still be ongoing. I am very disappointed with the lack of support they provided.

4 years ago

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Christy Salem, OR

I flippin love Geico!! They've seriously saved my butt a few times....quick, convenient, affordable and always friendly. I highly recommend Geico to anyone in search of quality services.

4 years ago

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Allison S Day Napa, CA

Never again. When I really needed you, you weren't there. I have been a loyal customer for 7-10 yrs. I have never once needed road side assistance. Until today. On the side of a busy highway. I called for help. I was told since my leasing company incorrectly identified year model of my new lease my policy was invalid. Mind you I've been paying monthly without issue. They refused to send help, or be remotely human. Wanted to GO OVER MY POLICY while I was in duress. No outlet to tell me "yes, of course, we'll help you first and take care of this after youre safe." Canceled my policy and NEVER coming back. Will be your biggest ANTI ADVOCATE and spreading the word of mouth as often as possible.

5 years ago

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Nancy Lee Seattle, WA

I believe the Underinsured/Uninsured Motorist coverage should be extended to cover hit&run incidences that we cannot control. The insured winds up paying out a deductable, as if it was their fault.ad of it falling back on

5 years ago

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Eduardo Melbourne, FL

Very disappointed with the attitude of the company, I have been a customer with automatic payment for 5 years, and every chance they have either a change of address, including new drivers or withdrawing them always increases the rate. They even increased the rate after removing a driver, which when I included they increased the rate. I feel cheated and I will change for a much lower value.

5 years ago

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Tracy Middleburg, FL

I loved geico. I’ve been a customer for 10+ years. They were always helpful, and did their job. That’s all I’ve ever needed. Just do a good job and I’m cool. This recent experience has been awful. My car was hit and totaled in February. It’s now July, and it’s still not paid off. Geico has not, would not, follow up with my finance company. My finance company is terrible in this regard too, but two wrongs don’t make a right. The finance company lost 4 checks, and could not cash the 5th due to their secondary purchase of my contract. Geico refused to send a check to them in their name, even though the finance company had POA over the lien on the title. Two weeks later, I have to call back because no one will call and follow up. It’s finally being taken care of with the correct name on the check, but this should have been handled months ago. This was and is an ongoing problem with both companies, but it took me being a jerk to get it figured out. Both companies dropped the ball. I will be looking into switching companies. It’s difficult since I’ve been a geico customer for so long, finding someone who can give me a comparable rate, but I’ve gotten my belly full and I’m done. I’m just waiting on the car to be paid off, should be another two weeks. We shall see.

5 years ago

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Tiffany Cota Queen Creek, AZ

I love Geico!! I have been a customer for over 12 years and they are so quick to help. From roadside assistance to car accidents they have me cover with the perfect rep to guide me!

5 years ago

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Aaron Paxman Lehi, UT

I had Geico insurance for years and it was very affordable. However, once I was in an accident my premiums doubled/tripled and Geico was more about getting rid of me instead of keeping me as a customer. Not impressed with how they handled my claim when I filed it.

5 years ago

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L. Fowler Pleasant Grove, UT

When I compared my current insurance with Geico, they were a little more expensive. We decided to stay with our insurance. If we ever need to switch companies I really think they will be the ones we go to because of their customer service and the options they provide.

6 years ago

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Natasha Salt Lake City, UT

has been great at helping me and my husband on getting our windshield fixed all three times and getting me on once we got together and married as well. helped us on understanding our bill as well.

6 years ago

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Luke Gibson Provo, UT

I've had Geico for many years and they're okay. Their website functionality and customer service is very good. However, when I actually did have to make a claim, it seemed like I was going against the grain in every way to get them to pay up and help me out. It seemed I was suddenly talking to the B-team of customer service reps and it was a difficult process, making it almost not worth it with the risk of my premium rising. I don' t think this is unique among auto insurance companies however, and their prices are very good.

7 years ago

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Breanna Jones Herriman, UT

After shopping for car insurance, Geico was the cheapest for our family. Fortunately, I have never had to use my car insurance. I have had to call a couple of times with questions and their customer service has always been easy to work with. Geico is a great deal.

7 years ago

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Doyal Stewart Salt Lake City, UT

We swapped to Geico a few years ago after my last insurance company decided not to take care of me when a car hit me when I had the right of way as a pedestrian. We were both represented by the same insurance company and didn't get what I deserved. Geico has had good prices, and mediocre at best customer service. I have had some issues with them, but the price is good.

7 years ago

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Christopher Haueter Salt Lake City, UT

I really love using Geico, they literally have saved us hundreds of dollars when comparing to our previous provider. They work quickly, and the mobile app is really easy to use and helpful. I'll be sticking with Geico for a long time.

7 years ago

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Peggy E. Davis Winter Park, FL

All of the above isn't an option. Been a Geico customer for over 15 years, and have had exactly one negative experience in all that time. Samantha in the Orlando office has been helpful, thoughtful, knowledgeable and always has a smile and a willingness to assist in any way she can.

8 years ago

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Erinmarie Xian Seffner, FL

Geicos app is the absolute BEST. So easy to maintain and or make changes and if you need to call CS they are always available to help you adjust your monthly fee and coverage. One thing i would love to see is a discount for paying in full... that would be nice.

2 years ago

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Benita Avant-Carter Fort Lauderdale, FL

Geico is a very good insurance company with fair quotes. I had them for many years and then switched to Progressive (big mistake). Needless to say I've returned. Geico customer service is excellent. After Experiencing others. I'm really grateful.

2 years ago

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Giulia

I have been using this company for two years and I am very happy with it. They have very affordable prices. Customer service is very attentive to answer all your questions. They always propose new solutions trying to adapt the proposed products to your needs and always trying to make you save as much as possible.

2 years ago

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Cam Hall Palmyra, VA

I've used GEICO for my car insurance off and on for the past 6 years. The only time I left GEICO was for a promotion, but within the next year GEICO was able to beat the deal from the insurer. I love how easy it is to get a good rate for auto insurance and easy to pay and renew - they're great about offering options for adjusting your pricing and why/why not to take them (more coverage on x, more cost on y). The only reason I'd switch from GEICO now is to match my home insurance, but even then I'd expect GEICO to offer a huge discount there too.

2 years ago Edited January 3, 2022

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Mary Fernandes New York, NY

I have been a customer with GEICO since 2001 and have always received excellent customer service. The processing of claims and their roadside assistance has been invaluable. I have had a few occasions where I’ve needed a new windshield or a jump to my battery. They are always very quick and helpful.

2 years ago

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altavise davis Tallahassee, FL

GEICO Auto Insurance is currently the insurer for my first car. They help ensure that I am having a safe time by allowing quick responses. I am currently enrolled under there no distractions drive easy app. I recommend them for everyone so that they can stay safe on the road !

3 years ago

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WastedTalent Binghamton, NY

I've been with Geico for over 20 years. They have been wonderful to me and my family from filing claims to getting a few days leeway on paying during tough times. Even though I have gotten offers for lower rates from other companies, I stay with Geico because they have always come through for us.

3 years ago

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Sambhav Jain Milpitas, CA

Best thing about Geico is their customer care, so quick and easy to reach. I had to reach out to them on 2 occasions, once for my windscreen glass and other for rear end collision. For windscreen glass the response was good but it took almost a month for the rear end collision to get resolved. The major delay is from the repair centre side but the I feel Geico agent also did not do much to get the issue resolved earlier.

3 years ago

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Jeff P Rochester, NY

It sounds cliche, but GEICO saved us money. On top of the savings our interactions with the company are always prompt and complete. We lease two vehicles and each time the transition of cars is done in a 3 or 4 minute call. Any question I have ever asked has been answered on the spot or with a text with in minutes. I am very satisfied with GEICO

3 years ago

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1Coke ToGo WA

We never had a problem with them. When my husband died they were very kind and helpful. The girl I talked to helped me change the car insurance policy around so that it was about $350 less and said they would have a check out to me that day.

3 years ago

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Canutillo High El Paso, TX

I trust GEICO, have been a customer for 16 years. There's been a couple of times that fees have gone up... they're always transparent as to what changed... and operators will go out of their way to find you discounts. I had an accident (not of own fault) the car was totaled. GEICO represented and guided us well though out the whole process.

3 years ago

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Sydney Charleston South Jordan, UT

Geico car insurance is the best there is. When I got in a crash they covered everything. The customer service was great. The man I had helping me with my claim, insurance, and paying helped more than I ever could have asked for. He explained everything well and reassured me that they would take care of everything. I definitely recommend.

3 years ago

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David Cape Coral, FL

I have been with Gieco on several occasions all were good experiences. Price is the sole reason I moved on. Over all Gieco is a good company, but as you all know companies keep raising prices, especially when they want to vacate a state of area. If the price is right for you with GIECO go with them until its no longer in your rice range, its a good company

3 years ago

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Ajanaee x Tallahassee, FL

I have been a customer of Geico for years now. They have excellent customer service representatives that help me with an issue I need resolving. Even when faced with a car accident, Geico made it easy for me to file a claim and get everything handled.

3 years ago

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Trojan 75 Clearwater, FL

Aside from all the silly, but entertaining TV commercials, we have found Geico to be professional an their customer service teams very effective. I continue to do the 'what ifs' on pricing and they win out each time. Glad I made the move from USAA.

3 years ago

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badal jain San Jose, CA

I have been using Geico since 1+ years and it has provided me the best coverage in cheapest rate comparatively. Also, the customer service is pretty great! I called them a couple of times for jump start and they were almost immediate.

3 years ago

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rosemary Ali Sicklerville, NJ

I had Geico car insurance for about 8years and add on my husband and others that were part of my household. They were great at taking my money until I was in a serious accident & they tried every tactic to not pay. It was very disheartening at the time, I had so much to worry about with my recovery, had no car, had to retain a lawyer & was constantly on the phone with customer service. It was a horrible experience & I ended up leaving to go to liberty mutual. I have been with them for years with no issue & when I was in a small rear ended accident they were accommodating & had no issue covering anything.

3 years ago

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Pati Ogletree Phoenix, AZ

Geico has fantastic customer service. They make it easy to have all your info at your fingertips ! They can send you any info you need ASAP and its always refreshing to actually talk to a person. Great prices...Great service!

3 years ago

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Rob Weekes Yuma, AZ

Geico is just the best insurance company for my auto and home insurance. I have been solicited by several other companies who thought they could get me better rates, but have never even been close to the value I still get with Geico.

3 years ago

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JoAnna Di Sibio Brentwood, CA

GEICO Auto Insurance is the most economical choice I have found in all the searching I have done. They have had great customer service and we have both auto and home insurance with them along with an umbrella account. As a result I have no worries about being covered in any situation.

3 years ago

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AndersonFive Greenwood, MS

I was a customer of Geico for over 15 years and loved every minute of it. I never had any problems when I needed emergency road side assistance. Even when I needed extra time to pay, Geico was very understanding and accommodating. My only problem with Geico, which caused me to go to a different company, was their not having their own homeowner's insurance policy. Geico worked with other companies to provide the homeowner's portion which did not meet my needs or provide the discount I expected as a long time customer.

3 years ago

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Even Sax Alameda, CA

Pretty great, company. Consistently the cheapest option, customer service is always able to solve my problems and even an easy to navigate website. A rare case where expectations are beat for a traditionally unpleasant business sector.

3 years ago

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Realtor in Central Florida Maitland, FL

I have been a GEICO customer for over 30 years and have never had any problems whatsoever with customer service or claims. They are very professional and always helpful and the value of the product and the piece of mind they bring to me and my family is a great feeling.

3 years ago

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Taylor Lindholm Boston, MA

I left my previous (very expensive) insurance provider after I was recommended Geico by a coworker. Their auto insurance coverage is comparable to my previous coverage, but $100 cheaper a month! Savings alone, makes the swap worth it, but the customer service has been excellent as well.

3 years ago

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Janet F Price Patterson, LA

Geico cares about their clients. Customer service is wonderful they have lots of knowledge to what you need to know. When I got in an accident they weres there helping me in anything I need to know. I been with Geico over 13 years.

3 years ago

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Sophie Glendale, CA

I have had geico insurance before and they were very lenient and very convenient when it came to making payments or having a hard time Making payments, they work with you to make sure you still have coverage and can be protected while making your Payments as conveniently as possible, their prices are great and reasonable and their coverage as well are great for Anyone who needs car insurance

3 years ago

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Jared Provo, UT

I've had Geico for years. Their rates are lower than any others I've received quotes for, and their customer service is above and beyond. I've never been anything but impressed when I've called them on the phone with a question or concern!

3 years ago