Name: GEICO Auto Insurance
Rating: 3.8

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Arianna Atencio Syracuse, UT

Worse insurance I’ve ever had. I don’t recommend it to anyone. Have to pay $1000 for a deductible for my windshield and i went to a windshield store and told me it was only going to cost me $700 how is that far?? I’ve been a loyal customer for 3 years and after this i really don’t recommend it to anyone. I waisted my time and money with this company.

5 years ago

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Veniamin Vakoulich North Port, FL

It is worst experience for me for my driving time. I lived in Erie PA and had full coverage and comprehensive insurance. Moved to Florida. Was recommended by my wife's cusen to go with Geico. After getting my insurance at Geico, two month later I had a small accident. When I report a claim, turned out I don't have coverage for my vehicle. They said, I never requested. With increasing all bodily injury coverage and having comprehensive coverage, turned out I didn't insure my vehicle?. Crazy. Never again. The worst company. Stay away from it.

6 years ago

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flojo Surprise, AZ

If I have an issue they are quick to respond, their rates are very comparable to other companies and their customer service is outstanding.

6 years ago

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CatLady Apex, NC

Geico makes insurance painless. They are trustworthy, get the job done, and have great customer service. Best prices in the business -

6 years ago

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Nicolas Iannone

Great coverage, fair prices, easy to use app, helpful customer service, and they handle claims promptly and professionally.

6 years ago

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Tracy Wilson

They made me pay my deductible on an accident that was cited as the other drivers fault after the driver hit my car on the rear end. The other driver was issued a ticket as failure to yield. The other driver also had geico insurance.

6 years ago

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matthew Salt Lake City, UT

ive been with with them for a while now and i like it, havn't had any problems with them friendly customer service and good rates

6 years ago

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Hayley Lambdin Orem, UT

Geico is the worst. They screwed us over when we rear ended a car that slammed on their breaks, ON THE FREEWAY. They refused to try and help us and charged us an arm and a leg. That Geico mascot is a liar and a deceiver. We switched car insurances immediately after this occurrence.

7 years ago

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Gary Mayer South Jordan, UT

I use them for home, car, and umbrella coverage. Have had to make a couple of claims and their service has always been just wonderful.

7 years ago

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Anna

Geico gave me great customer service over the phone. They give me text updates when they're going to charge my card. I feel like they don't take advantage of me

7 years ago

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Nicol Palomar San Jose, CA

I was in a MVA caused by another driver, 5 car collision, to be specific and the whole time trying to get my money back after drs and missing work for 2 months cause of this accident they kept low balling me giving me problems to get reimbursed giving me the run around it was THE WORST EXPERIENCE I EVER HAD! They were NOO help!

7 years ago

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Susan Stewart Salt Lake City, UT

We've been with Geico for a couple of years. My husband likes them more than I do. We had several issues with trying to get cards in the right names for the right cars. They just kept messing up. Any time we have to call it's a huge pain, and the people are not that nice to deal with. While they are cheap, their service is not great at all.

7 years ago

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Deric Lambdin Alpine, UT

I initially went with Geico because they were able to drastically decrease my rates. However, that came at a cost when I actually needed them. I had an instance come up where I specifically asked them to keep me informed on a certain circumstance and they completely failed to notify me of any updates. I even made sure they put a special notice on my account to be updated. All together, they failed to follow through and I have moved onto other insurance providers.

8 years ago

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steven baptiste Kilauea, HI

i was a customer for 10 years with 5 vehicles under there policy then received a letter accusing me of using one of the units for paying passengers. I asked them for proof they would not give me any and cancelled my entire policy even with out a blink of an eye. I will continue to express how awful they were with more evidence after my 18 year old daughters pickup truck was stolen and they denied the entire claim! never use them they are corrupt!

8 years ago

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Robyn Haight South Jordan, UT

We had been customers of Geico only a few months when an uninsured driver hit us, totalling our car. Geico covered the claim quickly and professionally.

2 years ago

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James Goodman Port Orchard, WA

Geico is fine, and they are cheaper than most, but their claim service wasn't as fast a anticipated. I waited two days to hear back if my claim was going to be processed. And after an accident it's a stressful time, so waiting for the insurance to call, unfortunately heightens all anxiety that could be avoided with quicker service.

2 years ago

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Danielle Luma Tallahassee, FL

I absolutely love having GEICO for my insurance. They have 365 , 24/7 roadside assistance which for a young woman like me is super safe and a great perk.

2 years ago

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Brianna Sutherland Tallahassee, FL

I currently use GEICO for my vehicle and the price I have to pay is very reasonable compared to other quotes that I have gotten from other insurance companies.

3 years ago

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Ruth Jeanmary Tallahassee, FL

GEICO Auto Insurance has never done wrong with my family. My favorite part is the free roadside assistance, its gotten me out of plenty of jams. Love them!

3 years ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Amazing car insurance company, they are always so helpful I trust them with all my auto insurance needs

3 years ago Edited November 4, 2021

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Dave Fortin Kingston, PA

They're actually not bad. They were there when I needed them for roadside assistance but their rates were a little high so I switched to Liberty Mutual. I'm much happier now. I don't dislike them but I don't love them.

3 years ago Edited September 22, 2021

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Yael Fort Myers, FL

I am new customer of GEICO and have already experienced hiccups with my services and policies. The start up process was seamless but now as an active customer I am not very happy with their customer service and response time.. Longgest waits ever for a very personal and serious service!Do better gieco!

3 years ago Edited October 18, 2021

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GN Seattle, WA

I had Geico auto insurance for years, then one day I was rear-ended and needed to file a claim. After weeks of Geico discussing with the other party (who was uninsured), the Geico agent followed up with me to tell me that they could no longer pursue the other party for damages because it was going to be too costly for them. That was it, after years of paying my insurance bills and not filing any claims, the one time I needed my insurer to do their job, they bowed out because it wasn't in their best interest. I promptly cancelled my policy and have never looked back. I also continue to share this story to anyone that mentions Geico.

3 years ago

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Jennifer Gardner Spring Grove, PA

I have had a wonderful experience the associates explained everything to me and what my payment will be each month and I also can have my ID cards sent to my phone

3 years ago

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Mhansenbc Tucson, AZ

We've used Geico for the past 20 years for auto insurance. They been great during three different accidents we were in. Its always stressful but they made it easy

3 years ago

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Pazzo Miami Fort Lauderdale, FL

Been with them for about 5 years. I am happy, so far. Good road assistance program. Customer service is great. I got several quotes and they had the best price.

3 years ago

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Shannon Young Beaver, UT

I have looked all over for insurance and I always come back, I can sleep at night knowing I have the best insurance for my family at the best rate. Thank you Geico

3 years ago

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srikar velichety Southaven, MS

While it appears to be a bit more costly, their service is prompt. The customer service representatives are super nice and I had a hassle free claim process.

3 years ago

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Shari Milledge Charlotte, NC

I have had auto insurance with Geico for over 15 years and have been quite satisfied with their services. I rated them a four because my rates have increased even though I have been driving less since COVID-19.

3 years ago

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Rodney Lee Fort Worth, TX

I liked GEICO, especially when I lived in Florida. However, since moving to Texas I didn't like the agents I've interacted with and prices aren't great compared to Allstate, State Farm, etc.

3 years ago

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Mike Grove Atlanta, GA

I had GEICO for several years. I had 3 accidents that WERE NOT my fault and they raised my premium through the roof. And no matter who I talked to or how much they agreed that the accidents were not my fault, they still would not budge on their price. Good riddance!

3 years ago

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Gyspe Lee Tyler, TX

I geico was my 1st insurance company. Their prices were a little high but nothing out of this world. However I ended up getting T boned. By the age of 19 I had completely gone off my parents insurance and was paying on my own. When I was hit by the guy I quickly found out he didn't himself have insurance. As well as getting T boned by a truck going 85 miles an hour I was unable to get my story straight immediately. So we couldn't find out who is at fault. My frustration knowing the guy was a going to immediately go after me. I cancel my geico insurance immediately and offered to pay him out of pocket. Again the guide and of insurance himself. However even though I paid the guy out of pocket and agreed to settle this out of pocket. He so contact geico and instead of going after me they chose to go after my parents who've been with them for 25 plus years. Again I had nothing to do with their insurance but they still chose to up my parents insurance because in the past we had been associated. Mind you I was again 18 and no longer on their service and was in adult. Not to mention my "1st car accident". Was my friend opening her door onto another door at a smoke shop. There were the same dings on all the door handles. But being 18 and having a belligerent drunk scream at you that you just hit his expensive car you quickly give your insurance information. I had a good feeling that I hadn't done the damage like I said there were similar damage on all 4 door handles including that i qoute chipped the paint. So of course we sent it to geico I figured they would have sided with me saying I'm the one who pays. But of course they didn't they said they found remnants of my paint on his car which even in the pictures I have I can show there was none. They chose rent amount whatever car he wanted for the week and paints his entire car for 8 ding that was no bigger than my pinky nail. And of course the excited to charge it as a full car accident so I had to pay full price in my insurance as if I had hit somebody and was still Held over me by them and other insurance companies except my current one who laughed when I explain the story and immediately took it off. Geico doesn't care about the customers and will always side with the person that doesn't own the car insurance. I've heard from several people who had them that they've had the same experience they always sided with the opposing party. I want to surance company that will fight for me. I pay nearly over a $1000 I expect that honestly. So if you wanna company that will definitely pleased the party that you hit or might have hit you definitely go with they geico. If you want an insurance company that will if you want an insurance company that will charge your faimly that beacuse they were Affiliated with you go with geico. But over all have a beautiful day

3 years ago

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Carrie Prince George, VA

I have been with this company for a very long time. They even covered my family when we were stationed in Germany. I wouldn't trade insurance companies for the world.

3 years ago

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Debra Sims Chicago, IL

Geico is my insurance company and they are so awesome all of them. They are sooooo helpful. I had gap insurance and they handled all my paperwork when I had my accident.

3 years ago Edited September 14, 2021

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Judy St. Petersburg, FL

I love Geico!!! The prices are great and so is the coverage! You get benefits for no accidents and they cover just about everything for a one stop shop!!

3 years ago

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MamaWalnutz Memphis, TN

I shopped extensively for the best rates and coverage and found Geico fit the bill. Their customer service is excellent and the mobile app is SO easy to navigate

3 years ago

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carole abel Palm Coast, FL

After a year from my previous review,I feel the need to re-evaluate Geico's rating and satisfaction- as we have paid off our car loan, i reexamined my policy and could kick myself- DON"T BE COMPLACENT- watch you rates as our have climbed steadily over the past 2 years , slowly but surely. i did call them about 6 months ago and was offered a $5/moth discount if i took an online defensive driving class- who has time to do that, and how effective can an online class be ?! So I withdraw my flattering 5 star review and replace it with a big fat 0 or 5 Black holes- thumbs down!! Lesson learned and I hope to have a better review of my new company by month end. just a follow up from April's review- just received yet another rate increase from GEICO , again. No points or incidents to report- just the plain ole fact i live in Florida! is this legal- almost feel persecuted for living here . We pared back our coverages earlier this year just to make it a little more affordable but now it has increased $360.00/ year without our doing anything wrong. GEICO says accident rates in Florida are high and our 2 cars , a Toyota and a Subaru, paid in full, are expensive to insure because of parts. like 6 months ago. We are legacy members , so GEICO cannot drop us. This time , last year , we had full and affordable coverage and paid off car loan last April. anyone have any advice? As of 2023- we joined another company with a 6 month premium for a bit less than geico's 200/ month, both still have medium coverage and no UMP

3 years ago Edited January 29, 2024

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Jana Phoenix, AZ

I have been with Gieco for over 15 years, they go the extra mile. Always eager to help me and I have never been disappointed. Geico auto insurance is the best .

3 years ago

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KP Queens, NY

I had GEICO for years. They were always there when I needed them and they were quick to cover anything that was covered. The customer service was good once you got through all the prompts.

3 years ago

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Holly Neff Moorefield, WV

Absolutely the best auto insurance company I have ever had. Up front and honest gets you the best rate available. Customer service goes above and beyond.

3 years ago

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Debra Jones Minneapolis, MN

I've been a customer with GEICO for about 16 years. I love their excellent, professional and convenient service and their insurance products that they offer.

3 years ago

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Leonard Leo Potomac, MD

As a former customer, Geico has been prompt in settling claims. Adjusters are knowledgeable and courteous. However, there appears to be no first-time forgiveness for accidents, in which, a rise in premiums is forthcoming.

3 years ago

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JenniferC Dedham, MA

Geico is the best auto insurance I’ve ever had. Their prices are fair and the always look for lower rates for you without having to contact them first.

3 years ago

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Bernadine Birdsong Studio City, CA

I love Geico. Their insurance plans are simple to understand, easy to apply for and fast to receive. They also handle claims promptly and are usually the best value

3 years ago

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Lisa C Johnson Capitol Heights, MD

I had Geico for over 5 years. I had a couple of accidents and then they promptly dropped me. I feel that they are not loyal to their customers. However, they did find me my current auto insurers. They suggested I look into Progressive and I've been with them since.

3 years ago Edited September 14, 2021

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Vicky C Worsham Powhatan, VA

I've had Geico Car Insurance for several years now. I've been in 3 different states. They have great rates in any of the states. Good discounts especially for good driving.

3 years ago

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Taylor Hall Los Angeles, CA

I am very grateful for my Geico auto insurance. It is very easy to use and customer service rocks! I wish they would explain the payment plans a bit better, and make roadside assistance a standard feature.

3 years ago

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Mark Stansell Boynton Beach, FL

Customer service is meh. They aren't fast at replying to email requests, . Their sales pitch is hard! And they will raise your rates in very unnoticeable amounts until one day you wake up and realize you are paying 40% more than you did last year.

3 years ago

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Rylan Bateman Los Angeles, CA

What does one say about their auto insurance company? Their rates are good. I've never had cause to be disappointed with them. I guess having nothing to bad to say, by default makes them good?

3 years ago

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PamC Jeffersonville, KY

I have had Geico for several years. Last month, I had to file a claim. I got amazing customer service, and the claim was settled quickly and efficiently.

3 years ago