Name: GEICO Auto Insurance
Rating: 3.8

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Alexander Pena Miami, FL

Everytime my car has broken down I have used Geico roadside assistance to get me a tow truck to the nearest mechanic. Geico handles everything on their end all you have to do is wait!

5 years ago

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Katherine Whyte Miami, FL

Geico has always provided affordable and reliable insurance coverage for the entire family for years. They are very understanding for different situations and cover most accidents and wrecks that might occur. Also, provides many resources to save money for young drivers.

5 years ago

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Regina Lindon, UT

We got in a car crash a bit ago and we had to contact the other people's insurance, Geico! The service was great! We were already miserable given the circumstance, they were very helpful and patient.

5 years ago

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Cassandra Sunnyvale, CA

Geico has been awesome! I have been a customer for 5 years now, and I've never had any issues. Our car got hit in a parking lot, and it was the EASIEST process to get the entire bumper replaced, with no cost to us.

5 years ago

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Helen Macfarlane Pleasant Grove, UT

My daughter and I were both in separate car accidents this year. GEICO was amazing to work with. I was especially grateful to have GEICO as we worked with the other drivers’ insurance companies. I will never switch!!

5 years ago

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Ben Crisp Temecula, CA

I’ve had GEICO for a little over a year now and I am very pleased with my coverage. The benefits are amazing and the prices are the cheapest I’ve had. The people over the phone are super helpful and are educated on everything I need to know.

5 years ago

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Marissa Redwood Falls, MN

I'm happy with Geico--our current insurance. I feel like they give us a very fair price and I have no complaints. We've never had to file a claim so we'll see how that goes--hopefully, we won't ever have to though!

5 years ago

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Sarah Kaysville, UT

I got in a reck a year ago and the cop said it was a no fault accident. So it was up to insurance to figure it out. I talked with them a lot explaining what happened and I still had to pay but it took 6 months to figure out that I needed to pay.

5 years ago

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Ashley Pleasant Grove, UT

I have been very happy with my Geico car insurance. One of the great features is the Mobile app where I can pay my bill, check my balance and even get my ID card. Its very convenient!

5 years ago

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Reese Pleasant Grove, UT

Geico Auto Insurance is easy to have. They have great customer service, they have good prices. They are helpful with my claims and they give you discounts that fit my situation.

5 years ago

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Lexbigelow Salt Lake City, UT

We LOVE Geico!! I’ve been a customer for 10 years and have never looked back. Their rates are competitive and fair. They have been great with customer service and all claims we have made.

5 years ago

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Cici Paskett South Jordan, UT

I searched for affordable auto insurance and nothing can close to Geico. It’s not too expensive and it was cheaper to add renters insurance on top of that. Great customer service as well!

5 years ago

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Evelyn Chidester Riverton, UT

Geiko offers the lowest rates that I have seen. I have teenagers and Geiko has been great, offering good student discounts and when one of my teens was in an accident they handled everything very efficiently and fairly.

5 years ago

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Kaitlyn G. Vienna, VA

I have Geico for about 3 years with no issue. I had one small claim during that time and the agent who helped me was thorough and assisted with quick resolution. I had to switch from them because of pricing, but that process also went smoothly (except for the fact that they force you to call to cancel).

5 years ago

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Melissa Carreno Mesa, AZ

I've never had an issue with Geico, they're pretty flexible and provide a lot of options to provide excellent services for their clients. That in itself in an accomplishment considering mist companies these days.

5 years ago

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Jami Schmieding Mesa, AZ

I was with Geico for a few years and had no issues. The only complaint I had was when I did an auto claim they had someone come out to check my window to make sure there was really damage which delayed the process and took forever for me to get my new windshield.

5 years ago

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Starski Cene Vienna, VA

An overall great company we have them for auto and renters insurance. - Excellent customer service (very liitle to no wait time when I call in) - Good price for bundled services

5 years ago

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Jennifer Encarnacion San Diego, CA

They really were the cheapest quote I found. Getting multiple quotes online were easy, love that there's an app, and more information on what the terms were were helpful to understand what I was buying. Sales reps were a little pushy though but that's their job I suppose.

6 years ago

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Derrick Lubbock, TX

Geico offers ready and helpful customer support and a mobile app that gives customers access to everything one could need on the go. Unfortunately, the prices are not as competitive now as they were several years ago when I first joined. I've since left for another company.

6 years ago

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Scott Fairfax, VA

Though I haven't had any claims with GEICO, I have had a number of questions and adjustments to my account. They have always been nice, helpful, and quick in their customer support.

6 years ago

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Sarah Fairfax, VA

I have been happy with their service for years and feel like I'm getting the best rates. Their website and customer service are good and you can make changes to your account very quickly!

6 years ago

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Darci Jensen Alpine, UT

The customer service staff is incredible. They’re incredibly responsive and very friendly. Every time I’ve called in need of road side service, they always ask first if I’m safe.

6 years ago Edited September 14, 2021

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Ruth Anne Bright Mount Washington, KY

On several occasions Geico has been helpful in settling our homeowners and auto claims. The service is very customer service friendly. We are very pleased to have switched to Geico several years ago.

6 years ago

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Taylor Vance Salt Lake City, UT

They have always been the cheapest option for my wife and I. The app is really easy to use. I've never had to make a claim so I cannot give you any detail on how that process is.

6 years ago

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Nancy Morales Gilbert, AZ

Geico has a great response time to my claims. They addressed my issues/concerns and ensured I had repairs done timely. Their customer service representatives also made it clear on what I was required to do to get my repairs completed.

6 years ago

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Jordan Keck Iona, ID

Geico has always been so easy to work with for my auto insurance. I love their app, it makes it so easy to access all my account information and insurance cards. Stress free and very easy to work with.

6 years ago

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Elyse Bradley Provo, UT

I've been a customer for quite a few years and while I've only ever had to use my claims once or twice, the premium seems to be continually rising when it's not supposed to. I'm currently thinking of switching based on this. However, their claims process has been relatively easy to navigate.

6 years ago

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David Lewis Salt Lake City, UT

I have had a great experience with Geico, especially their roadside assistance, but I don't think it's as cheap as the lead you to believe in their commercials. But I guess if you want good coverage, you have to pay a little more for it.

6 years ago

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Analisa Vigil Lubbock, TX

Great rates and customer service. I highly recommend. All of my claims have been processed in a timely manner.

11 months ago

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Angie Seguin, TX

The coverage is awesome. Great road side assistance. The prices are very affordable. I needed coverage for 2 vehicles and I only paid $145 a month.

2 years ago

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Julia UP Southbury, CT

Great experience with GEICO, customer service is great, easy to make a claims and fast repair solutions. Would recommend

3 years ago

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Nona Orlando, FL

I had Geico in the past so I gave them a chance again. Their rates are far too high and they just are not the company they used to be. If they would stop spending so much money on mailers and marketing, maybe they could focus more on the service model.

3 years ago

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p Taylor Worcester, MA

Terrible experience. It’s been almost three months since my accident and my claims adjuster has hardly been in contact with me. He also did not know what part I played in the accident, or that I had an injury from the accident even after explaining everything to him multiple times over the last few months. I have sent emails, messages, used the app, made phone calls, and left reviews and I still have not been contacted to finish out my claim. Do not recommend.

3 years ago

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Johnathan Newark, NJ

I have a 2017 Chevrolet traverse in I am not satisfied with the settlement amount they offered I spoke to multiple people and no one from GEICO wants to help me I spoke to Carlos S. I've spoke to Jose D. Olivia O. they are a bunch of scams they rip people off of their vehicles my truck is still worth $21,000 and they only want to pay $19,000 without taxes if us as the customers have to pay taxes why can't Geico pay the taxes Geico sucks the insurance sucks

3 years ago

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Cheyeanne Horn Boise, ID

I had an accident and geico has not responded to my calls, they wont answer when I call. I am in a rental and have to take it back because the reservation is up, they said I could have the car for a month and i have had it for 2 weeks. They never told me when I needed to take it back and most of all the fact that the repair company and myself are waiting for an estimate if they will total the car out or not is ridiculous. It has been 2 weeks. I wish people would do their job and actually contact the people who own the car especially when it was not even the persons fault it was someone elses.

3 years ago

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Tammy Anderson Springfield, OR

Everyone's policy ends at 12:01 no matter the date, but if u cancel, geico will "lengthen" your policy 4 u without your knowledge, then have the audacity 2 charge for it, $76.00. After several calls 2 them they told me I had to prove I had other insurance and the $76.00 wouldn't just go away. A huge corporation unlike them and they pinch your pockets like that?

3 years ago

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Celena Core ,

I just spoke to Erlene in customer service. She was so friendly and really made my day! Excellent customer service. That’s why I love Geico!

3 years ago

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OverItAll Leesburg, FL

BUYER BEWARE! Customer for 34 years but NO MORE. They repeatedly overcharged me due to a transposition of the VIN number and because of this I lost my license and could not register my vehicle. No one there seemed to care and I have been battling with them since November. Every agent I spoke to gave me either inaccurate information or flat out lied to me. GEICO used to be a good company but obviously has changed into something despicable. They spend more time on a silly lizard than they do on real people. It's lonely at the top, GEICO. Remember that when your customers go elsewhere.

3 years ago

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shawn Potts Salida, CA

Beware of Geico when you have an accident they start out friendly and helpful. then they turn around and find ways to prolong paying your claim. it's going on 2 months , I"m injured having to catch the bus 2 hours to my physical therapy. I'm out of work, and there sitting in there coushy home offices not caring. they haven't reached out to me to ask how I'm doing, or if I needed anything

3 years ago

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Mezo Uchiha Hamden, CT

You just feel safe when you are insured with geico ... had my first car accident claim with them yesterday and they make the process so easy !!

3 years ago

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Andrew Anthony Dunnam Tyler, TX

Charged me more than double any other auto insurance company that I spoke with. They acted like they were doing a good job and that it was not weird at all that their rates were so absurdly high. This should be the new quote "I literally saved over 65% by switching to State Farm." Coverage was the exact same. I moved from full coverage to full coverage. Peace Geico!!!

3 years ago

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Ernest Richardson Edenton, NC

Their online portal is designed to not recognize when you delete a vehicle, you are not able to delete drivers either, I have been over charged multiple times. I have been with them for many years but just found out that they had been charging me extra for points against for years--points that I don't have on my license and that they can't explain--but they have yet to offer me a refund

3 years ago

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Travis Scott Philadelphia, PA

Had a bad experience with geico but soon as one of the head executives looked into it they fixed the hole situation truly was please with the outcome!!! You go geico 💯💯

3 years ago

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Juliet Eisenbrandt Nampa, ID

If I could give 0 stars I would. My car was hit in OCTOBER and geico has provided no updates. We have the at fault party on video hitting the PARKED car. I have called once to twice a week sense the accident for an update and nothing. I finally got in touch with the manger who said they closed the claim due to no evidence. Geico is a joke. I have recent the evidence and I'm seeking legal action for the negligence of Geico.

3 years ago

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roger hanson Dayton, OH

DO NOT BUY INSURANCE FROM THIS COMPANY. They are cheaters and liars and they stole $708 dollars from. They claim I did not pay them that money and I spent 3 months giving them proof including my bank statement (I use the bank for electronic payments) to GEICO that they cashed that $708 electronic payment. I went thru 3 levels of GEICO admin and only got lies back from them including the GEICO CEO, TODD C who refused even a courtesy letter back to me.

3 years ago

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Mikhaeil Awad Hawthorne, NJ

I had such a bad experience with GIECO. I spoke with customer service and they told me that they are going to charge me only $234 each month. After two weeks, they charged me an extra $96 without telling me the reason. I called them and they said that they made a mistake when I spoke with them first time and they are not going to refund the extra $96. From my experience, you can’t trust Gieco when you start your insurance because they will charge extra money later and won’t refund you.

3 years ago

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Mursleen Mumtaz Alexandria, VA

I am extremely fed up with their service. I have 3 cars and two houses with them. They canceled the policy on two of my cars on accident, and never informed me. I had to call two months later when I realized that had been done. On top of that, after reinstatement, they charged me the insurance for the two months I was without insurance. I talked to someone named Rachael, who was absolutely not willing to help me in any way or form. She also refused to give me her id number.

3 years ago

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Eric gilman Northfield, VT

I used Geico for 20 years and never had a claim. They stole money from me by adding a driver that I never authorized and when I called to figure it out they said tough luck and thought I was going to just eat the 325.00 more in charges. I went to progressive and am now paying way less and not getting the rude customer service from Geico never again

3 years ago

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Michael carey Franklin, MA

My family and i were displaced by a fire nov19th 2020 and geico renewed my Policy on the 20th without my consent and will not return my money leaving my family in a worse point then we already are also i call and noone helps me to get my money back (strongly do not) recommend this company ive calld 4 different times and receive 4 different answer none of which is to help me get my money back

3 years ago

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George Zokle Washington, DC

I was in an accident that wasn't my fault and GEICO agreed. I've been insured with GEICO for nearly two decades myself. The person who caused the accident is also insured by GEICO. While negotiating my claim, GEICO refused to pay for a mere uber or lyft ride to get me home fro dropping off my car where GEICO told me I had to, not where i wanted to. This is my last time I am going to be insured by GEICO. Obviously, they are not as loyal as they say if they make me spend even one cent towards something that I had zero fault in. Wildly ridiculous on their part,

3 years ago